National Car Hire
in Cleveland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Cleveland Hopkins International Airport (CLE) is not inside the terminal. All National hire brands, including National, operate from a consolidated hire car facility located at 19601 Maplewood Ave, Cleveland, OH 44135, which is off airport grounds.

To reach the National counter after landing in Cleveland, follow these steps:

• Collect your baggage, then exit through the door to the left of door 1 in the arrivals area.
• Follow the path to spot 3 at the Ground Transportation Centre (GTC) to board the hire car shuttle.
• The shuttle runs 24 hours a day, every 5 to 7 minutes, and the ride to the facility takes approximately 5 to 7 minutes.
• Once inside the consolidated facility, proceed to the National counter on the right to complete your agreement and collect your keys.

From the moment you land in Cleveland, plan for roughly 25 to 45 minutes total before you are driving away, accounting for baggage claim, the shuttle ride, and counter processing at National.

The National car hire centre at Cleveland Hopkins International Airport (CLE) in Cleveland is open from 6:00 AM to 11:59 PM daily, based on the March 2026 schedule.

If you are arriving in Cleveland outside those hours, the shuttle between the terminal and the consolidated hire car facility at 19601 Maplewood Ave still runs 24 hours a day, every 5 to 7 minutes. After-hours vehicle returns are supported via a key drop box at the facility.

If your flight into Cleveland is delayed, National and other hire companies will generally hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider as soon as possible, since the reservation may otherwise be forfeited without a refund.

When hiring from National in Cleveland, the main toll road you are likely to encounter is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route that passes near Cleveland and connects to Akron, Toledo, and beyond.

The Ohio Turnpike uses E-ZPass for electronic tolling, with cash and credit card options still available at some plazas. Typical 2026 rates for a passenger vehicle on the full westbound trip are approximately US$19.00 with E-ZPass or US$27.75 with cash or credit card, representing roughly a 33% saving with the electronic option.

Your National hire vehicle in Cleveland will include an electronic toll device. At the counter you can choose between:

• An unlimited toll package, typically priced between US$11.00 and US$25.00 per hire day, depending on the programme.
• A pay-per-use option, where National bills you for actual tolls incurred plus an administrative processing fee.

If you decline both options and drive through a cashless toll lane near Cleveland without paying, the toll notice is sent to National, which then charges the toll amount plus additional administrative fees to your card. To avoid surprises, decide at the counter which option suits your itinerary.

Yes, you can get cashback on tolls paid during your National hire in Cleveland, including Ohio Turnpike charges, through the Hola Car Rentals Tolls Cashback benefit included with every booking.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25.00. If you paid US$18.00 in Ohio Turnpike tolls near Cleveland, you receive US$18.00 back. If you paid US$40.00, you receive US$25.00 (the cap).

To claim your Tolls Cashback after your Cleveland hire with National, email [email protected] within 30 days of returning the vehicle. Include:

• Your Hola Car Rentals reservation confirmation.
• A copy of the hire agreement signed at the National counter.
• A receipt or statement showing the toll charges paid, such as a toll provider invoice or the final National hire invoice with an itemised toll line.

Refunds are processed to the original payment method and typically take 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To pick up your National hire car in Cleveland, you must present the following physical documents at the counter. Digital versions are not accepted.

• A valid, unexpired driver’s licence with your photograph, in the main driver’s name. The licence must remain valid for the entire hire period.
• A major credit card physically in the main driver’s name, with the name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher if required.
• Round-trip flight tickets or cruise documentation if you are visiting Cleveland from abroad.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the National counter in Cleveland. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

If your licence was issued in Mexico, National in Cleveland may also require a valid Mexican voter registration card plus inbound and outbound travel documentation. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a physical major credit card in the main driver’s name is required to hire from National in Cleveland. The card must have the driver’s name printed on it and must have sufficient available credit to cover the security deposit hold placed at pickup.

In the United Kingdom, typical security deposit holds for standard vehicles range from approximately US$300 to US$400, though the exact amount is set by National at the Cleveland counter and may be higher for premium vehicle classes.

Debit cards, prepaid cards, and virtual or digital wallet payments are not accepted for the security deposit, even if you have already prepaid your booking. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

If you are travelling to Cleveland from abroad, notify your bank before your trip to enable in-person and international transactions, and consider bringing a backup credit card in your name in case your primary card is declined at the National counter.

When picking up a National hire car at Cleveland Hopkins International Airport (CLE), expect several fees and taxes added on top of the base rate. These are standard for airport hires in Ohio and are not unique to National.

• Customer Facility Charge (CFC): approximately US$4.50, covering the consolidated hire car facility at 19601 Maplewood Ave.
• Concession Recovery Fee: typically 6% to 10%, reflecting the cost National and other brands pay for operating at the Cleveland airport.
• Cuyahoga County hire car tax: 3%, plus Ohio state tax of approximately 5.105%.

Combined, these charges typically make airport hires in Cleveland 20% to 30% more expensive than off-airport locations. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the National counter. If you are charged for something not disclosed on your confirmation, keep all paperwork and contact your booking provider after the hire is complete.

Yes, drivers under 25 hiring from National in Cleveland are subject to a young-driver surcharge. National, along with Alamo and Enterprise, charges US$15.00 per day for drivers aged 21 to 24, in addition to the base hire rate.

Ohio is not one of the states (New York and Michigan) where hire companies are legally required to hire to drivers aged 18 and older. In Cleveland, the minimum age to hire from National is generally 21, with the daily surcharge applying until the driver turns 25.

Vehicle class restrictions also apply. Drivers under 25 are typically limited to smaller categories such as economy, compact, and intermediate vehicles. Classes such as full-size SUVs, minivans, luxury, and premium vehicles are generally restricted to renters aged 25 and older at the National counter in Cleveland.

All other standard requirements still apply regardless of age, including a valid driver’s licence and a major credit card in the main driver’s name for the security deposit.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or accident while driving your National hire in Cleveland or on the Ohio Turnpike and surrounding motorways.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To activate assistance during your Cleveland hire, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your full name, booking confirmation number, current location in or around Cleveland, and a brief description of the situation ready.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for travel assistance through this programme. Always review your booking confirmation to confirm whether this cover is included and what limits apply for your specific itinerary with National.

Yes, you can add an additional driver to your National hire in Cleveland, either as part of your rate or by paying a fee at the counter.

For National in Cleveland, the additional driver fee is US$15.00 per day when not included in your rate. Check your booking confirmation before arriving at the counter: if it states additional driver free of charge, the first extra driver is covered at no cost.

To add a driver at the National counter in Cleveland:

• The additional driver must be physically present at pickup.
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• Both the main driver and the additional driver must sign the hire agreement.
• Verify the additional driver’s name appears on your paperwork before leaving the counter.

Only drivers listed on the National hire agreement in Cleveland are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void those protections and result in additional charges.

National hire cars in Cleveland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup at the Cleveland consolidated facility, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge.

When returning your National vehicle in Cleveland, refuel within approximately 10 miles of the return facility at 19601 Maplewood Ave to ensure the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price.
• A refuelling service or administrative fee.

For after-hours returns in Cleveland, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.

Yes, Cleveland has permanent one-way street changes in its downtown core that can catch first-time drivers off guard, including those picking up or returning a National hire car.

Huron Road (eastbound only, between Ontario Street and East 9th Street) and Prospect Avenue (westbound only) have been permanently converted into a one-way pair. Together with Ontario Street, they form a looping one-way system through the Gateway District, near Rocket Mortgage FieldHouse and Progressive Field. Drivers expecting two-way access on these streets will find themselves unable to travel in the direction they assumed.

Additionally, the Cleveland Innerbelt, where I-71, I-77, and I-90 intersect downtown, features a complex multi-level interchange that is unfamiliar to first-time visitors. Navigation through this area is not intuitive, and GPS reliance is strongly recommended when driving your National hire in Cleveland.

During Guardians and Cavaliers game days, pedestrian volumes and event-related traffic management around these streets increase significantly, adding further complexity. Plan extra time if your itinerary takes you through downtown Cleveland, and always follow real-time GPS guidance rather than relying on memory of the street layout.

Yes, after-hours vehicle returns are supported at the National hire car facility serving Cleveland Hopkins International Airport (CLE).

The consolidated hire car facility at 19601 Maplewood Ave, Cleveland, OH 44135 accommodates after-hours returns via a key drop box located at the brand kiosk. The airport shuttle between the terminal and the facility runs 24 hours a day, every 5 to 7 minutes, so you can return to the terminal after dropping off your National vehicle at any time.

When returning after hours in Cleveland, follow these steps:

• Park in the National designated lot within the consolidated facility.
• Place your keys in the drop box at the National or Enterprise kiosk.
• Leave your fuel receipt in the return envelope and keep a photo of the full fuel gauge on your phone.
• Take photos of the vehicle exterior to document its condition at return.
• Board the 24-hour shuttle back to the Cleveland Hopkins terminal.

Note that the National counter in Cleveland is staffed from 6:00 AM to 11:59 PM daily. If you return outside those hours, the formal contract close will occur when staff process the vehicle the following morning, so keep all documentation until you receive your final receipt.