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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 16 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About hiring a car with National in Ohio

National operates at every major Ohio airport, though the pickup process differs significantly by location. At Cleveland Hopkins International Airport (CLE), a shuttle runs 24/7 to an off-airport car hire facility, covering the distance in roughly 5–7 minutes; at John Glenn Columbus International Airport (CMH), follow the purple "Rental Car Shuttle" signs on the arrivals level to the median pickup point, and budget 20–45 minutes from baggage claim to driving away. Cincinnati/Northern Kentucky International Airport (CVG) is the exception — the counter sits inside the main terminal, reachable on foot from baggage claim. Ohio's major highways use the E-ZPass electronic toll system, and National's TollPass programme costs around US$ 4.95 per day of use, capped at roughly US$ 34.65 per hire period, plus the actual toll charges — skipping it means paying tolls separately without the convenience of electronic lanes. Fuel across the state averages around US$ 3.80 per gallon, with Cleveland and Columbus tending slightly higher; vehicles are issued full and should be returned full to avoid the fuel service markup. Demand peaks between June and August, so booking several weeks ahead helps secure preferred vehicle classes. A credit card in the primary driver's name is required at pickup, and National typically holds US$ 300–400 as an authorisation hold. Drivers whose licences use a non-Latin script — Arabic, Chinese, Japanese, Cyrillic — should carry an International Driving Permit.

Frequently Asked Questions

After landing at Cleveland Hopkins (CLE), what is the simplest way to reach the National Car Rental collection area without getting turned around on the airport roadways?
Finding the National Car Rental desk at Cleveland Hopkins is straightforward. After collecting your luggage at baggage claim, follow the overhead signs for rental cars. They lead to a covered walkway that connects the main terminal directly to the consolidated rental car facility. The enclosed route keeps you out of the elements and away from the main airport traffic, making for a stress-free walk. The facility is clearly signed and you'll locate the National desk easily on arrival.
If my flight arrives late at night at CLE, what should I expect for lighting, signage and walking distance to the car hire pickup?
Arriving late at Cleveland Hopkins should not present any navigational issues. The airport and the walkway to the consolidated rental facility are well lit and monitored 24/7. Directional signage is clear and illuminated, so you can find your way even in the small hours. The walk is relatively short and fully indoors, providing a safe and comfortable transition from the terminal to the rental counters. The rental facility itself is also brightly lit, making vehicle collection clear and efficient regardless of arrival time.
What is the easiest route out of CLE to get into Downtown Cleveland if I want to avoid confusing interchanges immediately after leaving the airport?
For a direct and simple drive into Downtown Cleveland, follow the signs from the rental facility for I‑71 North. This interstate provides a fairly straight route toward the city centre with minimal complex interchanges right after the airport. Stay on I‑71 North for about 10 miles. As you approach downtown your navigation will advise the correct exit for your specific destination, such as East 9th Street or Ontario Street. This route is generally preferred by visitors seeking an uncomplicated start.
How long does it typically take to drive from Cleveland Hopkins to the Rock & Roll Hall of Fame area during weekday rush hours?
During typical weekday rush hours—roughly 7–9am and 4–6pm—you should allow about 40 to 60 minutes to drive from the airport to the Rock & Roll Hall of Fame. Although the distance is only around 13 miles, traffic on I‑71 North and I‑90 East can become congested as you near the city centre. Outside peak times, the same trip can often be completed in 20–25 minutes. It’s wise to check a real‑time traffic app before you set off for the most accurate estimate.
Where do drivers usually get tripped up entering downtown Cleveland because of one‑way streets or split highways?
First‑time visitors often find the one‑way grid around the Gateway District and Playhouse Square tricky. Streets such as Euclid Avenue, Prospect Avenue and Huron Road can be confusing, so keep your GPS on and watch for street signs. Additionally, the I‑90 Innerbelt bridge area features several splits and exits in quick succession as it curves around downtown. Missing your intended exit there can mean a significant detour, so try to know your exit number in advance and move into the correct lane early.
If I am staying in Ohio City or Tremont, which side of the river should I approach from to make hotel check‑in less stressful?
To simplify arriving in Ohio City or Tremont, it’s best to approach from the west side of the Cuyahoga River. After leaving the airport take I‑71 North and briefly merge onto I‑90 West before exiting. Using exits such as West 25th Street (for Ohio City) or West 14th Street (for Tremont) places you directly in the neighbourhoods without having to navigate downtown traffic first. This avoids crossing downtown bridges, which can be congested, and simplifies the final turns to your destination.
What is the most straightforward way to drive from CLE to University Circle and the Cleveland Museum of Art?
The most direct route to University Circle from the airport is to take I‑71 North toward downtown. As you approach the city merge onto I‑90 East. Continue on I‑90 East and then follow signs for the Martin Luther King Jr Drive exit. This pleasant route takes you directly into University Circle, with clear signage toward the Cleveland Museum of Art and its adjacent car park. The route avoids much of the central downtown congestion for a more pleasant drive.
If I am visiting the Cleveland Clinic, what should I know about campus traffic patterns and access roads to parking?
The Cleveland Clinic main campus has its own traffic flow, which is generally well managed but can be busy. Primary access roads are Euclid Avenue, Carnegie Avenue and Chester Avenue. It’s highly recommended to know the specific building or parking garage you’re heading to and enter its address into your satnav. The campus is extensive and each garage has a designated entrance; navigating merely to "Cleveland Clinic" may not place you near your appointment. Follow the large colour‑coded signs on campus to the correct patient parking structure.
What is the best driving approach for a first‑time visitor heading to a Browns game at Cleveland Browns Stadium from the airport?
For a less stressful trip to a Browns game, plan to arrive early and approach the stadium from the west. Take I‑71 North to I‑90 East and exit at West 25th Street or a similar exit before downtown. From there navigate surface streets toward the lakefront and access the large parking lots near the stadium, such as those at the Port of Cleveland and Burke Lakefront Airport. This helps you avoid the heaviest game‑day traffic converging on downtown exits like East 9th Street. Pre‑purchasing a parking pass online is also highly recommended.
How early should I plan to arrive by car for a Guardians game at Progressive Field if I want an easier parking and walk‑in experience?
To ensure a smooth arrival for a Guardians game aim to park at least 90 minutes before the first pitch, especially for a weekend or evening game. This gives you time to find a space in one of the many garages and lots around the Gateway District without rushing. Arriving this early helps you avoid peak traffic in the final hour before the game and allows a relaxed walk to Progressive Field so you can find your seats and enjoy the pre‑game atmosphere.
What is the least confusing way to reach Rocket Mortgage FieldHouse by car when downtown streets are busy?
When heading to Rocket Mortgage FieldHouse during a busy event, consider using Huron Road or Prospect Avenue for your final approach. From I‑71 North or I‑90 East take the Ontario Street exit and navigate to one of these parallel streets. Many arena parking garages have entrances on Huron or Prospect, which can be slightly less congested than the main intersection at Ontario and Carnegie. Pre‑selecting a parking garage in your satnav will make the final few blocks much easier to navigate through event traffic.
If I am going to Edgewater Park for sunset, what should I expect regarding parking availability and the quickest exit afterwards?
Edgewater Park is a very popular spot for sunsets, especially on warm clear evenings, so parking can get competitive. The main lots near the beach house and pier tend to fill first; arriving at least 45 minutes before sunset improves your chances of securing a spot. For a quicker exit consider parking in one of the upper lots farther from the beach, as they tend to be less congested when everyone leaves at once. The main exit road, Edgewater Drive, funnels traffic out, so expect some delays immediately after sunset.
When driving to the West Side Market, where do visitors usually park so they do not have to squeeze into tight on‑street spaces?
The most convenient parking for the West Side Market is the large dedicated car park located directly behind and beside the market building. Access to this car park is clearly signed from West 24th and West 25th streets. While there is on‑street parking in the surrounding Ohio City neighbourhood, this main lot is the preferred option for most visitors as it offers ample space and easy access. Be aware the lot can get very busy, particularly on Saturdays, so arriving earlier in the day is advisable.
In winter, what gear or features should I check in the car before leaving CLE so I am ready for icy mornings?
Before leaving the rental area on a cold winter day it is good practice to perform a few quick checks for comfort and safety. Confirm that the front and rear demisters are working effectively to clear any frost or fog from the windows. Test the windscreen wipers and ensure there is ample washer fluid, essential for visibility against road salt and slush. Familiarising yourself with these basic controls before you start driving will help you handle an icy morning more confidently.
If I am planning a day trip to Cedar Point, what departure time from Cleveland helps avoid the worst traffic around Sandusky?
To have the best experience driving from Cleveland to Cedar Point plan to leave the Cleveland area by 8:00am. This departure time typically lets you get ahead of the heaviest local commuter traffic and places you on the road before the main wave of park visitors. The drive is about an hour, and arriving in the Sandusky area before 9:30am usually means less congestion on the Cedar Point causeway. An early start ensures you spend more time in the park and less time in traffic.
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