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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Dayton include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Dayton, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dayton.
Will I face unexpected charges at the National counter in Dayton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Dayton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dayton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Dayton International Airport?
The National Car Rental counter at Dayton International Airport (DAY) is located inside the terminal at 3600 Terminal Rd, Vandalia, OH 45377, directly across from the baggage claim area. No shuttle or tram is required: after collecting your bags, walk to the hire counter, complete your paperwork, and then proceed outside the terminal to the car lot where your vehicle is waiting.
Counter hours at the Dayton airport location run from 07:00 to 23:30, seven days a week. After-hours drop-off is available, so you can return the vehicle outside those hours using the designated drop area. If you are arriving on a late flight into Dayton, plan your arrival time against those closing hours to ensure the National desk is still staffed when you reach the counter.
What documents do I need to pick up a National Car Rental in Dayton?
To pick up your National Car Hire in Dayton, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the National counter in Dayton. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence, never as a standalone document.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dayton pickup counter.
Does National Car Hire in Dayton require a credit card for the deposit?
Yes, a physical major credit card in the main driver’s name is required at the National Car Hire counter in Dayton to cover the authorisation hold.
At pickup, National will place a temporary authorisation on your card, typically around US$300 to US$400 for a standard vehicle at a Dayton location. This is not a charge; it reduces your available credit until the hold is released after you return the car. Your bank controls the release timeline, which can take up to 15 working days.
- Debit cards are not accepted for the authorisation hold
- Prepaid or virtual cards are not accepted
- The card must have the driver’s name physically printed on it
- The name on the card must match the hire agreement
It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation at the Dayton counter.
How do tolls work when renting from National Car Hire in Dayton, and can I get cashback?
When driving a National Car Hire vehicle from Dayton, the main toll road you may encounter is the Ohio Turnpike (I-76, I-80, I-90), which runs east-west across northern Ohio and connects to routes towards Cleveland, Toledo, and Akron. The Ohio Turnpike accepts E-ZPass electronically and cash or credit card at staffed plazas. A full westbound crossing costs approximately US$27.75 by cash or US$19.00 with E-ZPass; eastbound is approximately US$23.50 cash or US$16.00 with E-ZPass.
Your National hire vehicle in Dayton comes equipped with an electronic toll device. At the counter you can choose between:
- An unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day depending on the programme)
- A pay-per-use option where actual tolls plus administrative processing fees are charged to your card after the hire
If you opt out of the National toll programme, you can pay Ohio Turnpike tolls manually at cash plazas or online, but unpaid tolls will result in administrative fees billed to your card.
All Hola Car Rentals bookings include Tolls Cashback: you can recover up to 5% of your total booking value for tolls paid during your Dayton hire. Email [email protected] within 30 days of returning the vehicle with your hire agreement and toll receipts to claim.
What is the minimum age to rent from National Car Hire in Dayton?
The minimum age to hire from National Car Hire in Dayton without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers 25 and older.
Vehicle classes typically restricted to drivers under 25 at the Dayton location include full-size saloons, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
- National charges US$15 per day plus taxes for the young-driver surcharge at Dayton
- Ohio is not New York or Michigan, so there is no state law requiring rentals to drivers under 21
- The minimum age at the Dayton National counter is 21
All standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in the driver’s name for the deposit, and any applicable IDP if your licence uses a non-Latin alphabet.
Can I add an additional driver to my National Car Hire booking in Dayton?
Yes, you can add an additional driver to your National Car Hire in Dayton, either at no cost if your rate includes it or for a fee paid at the counter.
When the additional driver is not included in your rate, National charges US$15 per day plus applicable taxes for each extra driver added at the Dayton counter. Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it is already covered.
Requirements for adding a driver at the Dayton National counter:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence and any required IDP
- They must sign the hire agreement
- They must meet the minimum age requirement (21 at the Dayton location)
Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone not named on the contract who drives the National vehicle in Dayton may void those coverages entirely.
What fuel policy applies to National Car Hire vehicles in Dayton?
National Car Hire in Dayton uses a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at the Dayton location:
- At pickup, confirm the fuel level with the agent and ensure it is recorded on the hire agreement
- Take a photo of the dashboard showing the full gauge
- Refuel within approximately 10 miles of the Dayton return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the National vehicle in Dayton with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at Dayton International Airport, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone.
Does National Car Hire in Dayton offer after-hours vehicle return?
Yes, after-hours vehicle return is available at the National Car Hire location at Dayton International Airport (DAY), 3600 Terminal Rd, Vandalia, OH 45377.
The National counter at Dayton airport closes at 23:30, but the 24-hour drop-off option allows you to return the vehicle outside staffed hours. When returning after hours at the Dayton airport location:
- Return the car to the same lot outside the terminal where you picked it up
- Leave your fuel receipt in the drop envelope provided
- Take photos of the vehicle condition and fuel gauge before walking away
- Keep your hire agreement and all paperwork until the final receipt is issued
Note that city-centre National or affiliated locations in Dayton, such as off-airport branches, typically do not offer after-hours returns. If your reservation is at an off-airport address, confirm return hours directly, as those locations generally close earlier and do not have key-drop facilities.
What travel assistance is included with a National Car Hire booking in Dayton?
Most Hola Car Rentals bookings, including those for National Car Hire in Dayton, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or a highway breakdown far from the Dayton area during your trip.
Core benefits typically included:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring a National vehicle in Dayton, this coverage is not available to you. It also does not cover damage to the hire vehicle itself; that is handled separately by CDW or LDW cover.
Do I need an International Driving Permit to rent from National Car Hire in Dayton?
An International Driving Permit (IDP) is mandatory at the National Car Hire counter in Dayton if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For all other non-English licences, an IDP is strongly recommended but not strictly required.
Key points to keep in mind for your Dayton pickup:
- The IDP is a translation booklet only; it is not a standalone licence and must be carried alongside your original licence
- Obtain your IDP in your home country before travelling to Dayton, as US organisations such as AAA do not issue IDPs to non-US licence holders
- All documents presented at the National counter must be physical originals; digital versions are not accepted
If you are unsure whether your licence requires an IDP for the National hire in Dayton, check with your home country's automobile association before your trip. Arriving without the required IDP may result in the National desk refusing to hand over the vehicle.
Can I pick up a National Car Hire in Dayton and return it to a different city?
Yes, one-way hires are possible with National Car Hire from Dayton, but a drop-off fee may apply depending on your return location and the route you select.
How the drop-off fee works for a Dayton National one-way hire:
- Same-city returns (for example, Dayton airport to a Dayton city branch) often carry no drop-off fee
- Returns to a different Ohio city or a different state typically incur a one-way fee that varies by distance, vehicle class, and season
- Cross-border returns (for example, from Dayton to Canada) may be restricted or carry significantly higher fees
The drop-off fee, if applicable, will be shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. This fee cannot be prepaid and is paid directly to National at the Dayton pickup or return.
If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Always verify the fee on your confirmation before collecting the vehicle in Dayton.
What airport fees and taxes apply to a National Car Hire at Dayton International Airport?
When picking up a National Car Hire at Dayton International Airport (DAY), several local taxes and airport-related fees are added to the base hire rate. These are standard charges applied to all hire companies operating at the Dayton airport and are not set by National or Hola Car Rentals.
Typical fees you may see on your Dayton hire agreement include:
- Airport concession recovery fee (ACRF): a percentage charged by the airport for operating on its premises
- Customer facility charge (CFC): a per-day fee that funds the airport's hire facilities
- Ohio state and local taxes
Whether these fees are prepaid in your booking or payable at the Dayton counter depends on your rate. Check your booking confirmation under "Taxes and Fees: Included" or "Total to pay at destination" to understand what is already covered. If your confirmation shows taxes as included and the National counter in Dayton still charges them separately, the No Extra Charges© guarantee may apply. Contact Hola Car Rentals support after completing the hire with your agreement and receipts.
What insurance options should I consider for a National Car Hire in Dayton?
When hiring from National Car Hire in Dayton, two main types of protection are worth reviewing before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the National hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Dayton and surrounding areas. Ohio does not mandate a specific minimum liability level for hire companies in all cases, so coverage levels can vary. Adding supplementary liability up to US$300,000 is strongly recommended.
- CDW or LDW: protects the hire vehicle
- LIS or SLI: protects against claims from third parties
- Neither covers your personal belongings or your own medical costs
Review your Hola Car Rentals booking confirmation for the Dayton National hire to confirm which protections are already included in your rate before deciding whether to add anything at the counter.
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