National Car Hire in Columbus

Hola Car Rentals is the only premium partner of the top car hire brands operating in Columbus, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Columbus.

No. With Hola Car Rentals, all costs and charges for your booking in Columbus are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Columbus charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Columbus John Glenn International Airport (CMH), National car hire is located at the consolidated Rental Car Centre at 4106 International Gateway, Columbus, OH 43219, not inside the terminal.

After collecting your luggage, follow the purple Rental Car Shuttle signs on the Arrivals Level. The shuttle stop is in the middle median between the purple columns. Board the purple shuttle, which runs frequently, and ride it to 4106 International Gateway. Once there, proceed to the National counter on the first floor. You may be asked to present your flight itinerary for verification, so have it ready along with your driver’s licence and credit card.

Your vehicle will be waiting at the ready line outside the facility. From the moment you land, allow roughly 20 to 45 minutes before you are driving away, depending on baggage claim wait times and shuttle frequency.

The National car hire counter at Columbus John Glenn International Airport (CMH), located at 4106 International Gateway, is open daily from approximately 6:00 AM to 11:59 PM, with some variation depending on the day.

If your flight arrives outside those hours, after-hours vehicle returns are available at the Columbus facility using a key drop box, so you are not required to wait for the counter to open to return your car.

For pickups outside operating hours, contact the National counter directly or review your booking confirmation for specific after-hours instructions. Counter hours can also change on public holidays, so always confirm before your travel date.

Returning your National hire car at Columbus John Glenn International Airport (CMH) is straightforward. Drive back to the same consolidated Rental Car Centre at 4106 International Gateway, Columbus, the same facility where you collected the vehicle.

The National return lane is on-site at the facility. A 24-hour key drop box is available if you are returning outside counter hours, so you can complete your drop-off at any time.

• Refuel before returning: fill the tank within roughly 10 miles of the Columbus airport to comply with the full-to-full fuel policy and avoid refuelling charges
• Take a photo of the fuel gauge and odometer before leaving the vehicle
• Keep your final fuel receipt in case of any dispute
• For after-hours drops, leave the receipt in the key envelope and retain a photo of the full gauge

After dropping off, request a final receipt from National. If charges appear on your card after the hire ends, such as tolls or fuel, these are normal and explained in your hire agreement.

National's TollPass programme is not available at the Columbus location. If you plan to drive on toll roads during your Columbus hire, you will need to handle tolls through alternative means.

Ohio's main toll road is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route passing near Toledo, Cleveland, and Akron. Tolls are collected via E-ZPass transponder or cash and credit card at plazas. Typical passenger vehicle rates for a full crossing are approximately US$19 with E-ZPass or US$27.75 paying cash or credit card.

Because National's TollPass is unavailable in Columbus, your options include:

• Paying at cash or credit card toll plazas directly on the Ohio Turnpike
• Prepaying tolls through the Ohio Turnpike's online system before or during your trip
• Asking the National counter in Columbus about any available alternative toll billing options at the time of pickup

If you drive through a cashless toll without paying, the charge will be billed to the hire company and then passed on to you, often with additional administrative fees. Ohio has no congestion charges or city-centre driving fees, so tolls are only relevant if you travel on the Turnpike.

Yes, you can claim a tolls cashback refund on tolls paid during your National hire in Columbus through Hola Car Rentals.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period. Since National's TollPass is not available at the Columbus location, you may end up paying Ohio Turnpike tolls directly, and those costs are eligible for this benefit.

To claim your cashback after returning your Columbus hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from National, and a receipt or statement showing the toll charges paid

Refunds are processed to the original payment method used for your booking and typically arrive within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

To pick up your National hire car in Columbus, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with a photograph. Digital licences are not accepted, and the licence must be valid for the entire hire period
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets if you are visiting Columbus from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. The National counter in Columbus will not accept digital versions of any document.

Yes, a major credit card is required to hire from National in Columbus.

At the Columbus pickup counter, National will place a temporary authorisation hold on a physical credit card in the main driver’s name, with the driver’s name printed on the card. This hold is not a charge but reduces your available credit until it is released after the hire ends. For standard vehicles in the United Kingdom, typical holds range from approximately GBP 300 to GBP 400, though the exact amount is set by National at the Columbus location.

• Debit cards and prepaid cards are not accepted for the security deposit
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party

Even if you prepaid your booking, you must still present a physical credit card at the National counter in Columbus. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, a young driver surcharge applies to renters under 25 years old at National in Columbus.

In the United Kingdom, the standard minimum age to hire without additional fees is 25. Drivers aged 21 to 24 can hire from National in Columbus but will be subject to a daily young-renter surcharge. For Alamo, National, and Enterprise, this fee is approximately GBP 15 per day plus applicable taxes, paid at the counter.

Additionally, certain vehicle classes are restricted to renters aged 25 and older. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically unavailable to under-25 drivers. Economy, compact, and intermediate vehicles are generally the accessible options in Columbus for younger renters.

• Minimum age to hire at National in Columbus: 21 years old
• Young-renter surcharge: approximately GBP 15 per day plus taxes for drivers aged 21 to 24
• Vehicle class restrictions apply regardless of the surcharge

Review the Renter Requirements policy for National at Columbus John Glenn International Airport (CMH) for the exact age requirements and surcharge amounts that apply to your specific booking.

Yes, you can add an additional driver to your National hire in Columbus, either as part of your rate or for a fee at the counter.

Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is included at no cost. If it is not included, National charges approximately GBP 15 per day plus taxes for each additional driver in Columbus.

To add a driver at the National counter in Columbus:

• The additional driver must be physically present at pickup with their valid driver’s licence
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• Verify the additional driver’s name appears on your printed contract before leaving the counter

Only drivers listed on the National hire agreement in Columbus are covered by the vehicle’s protections, including CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.

Columbus has a few road characteristics that can catch first-time visitors off guard, and knowing them before collecting your National hire will help you drive with confidence.

Downtown Columbus has been converting several historically one-way streets to two-way traffic. Streets such as Front Street and Marconi Boulevard completed or were nearing this conversion in 2023 and 2024. If you are navigating downtown Columbus with your National hire, expect two-way traffic on roads that older maps or GPS systems may still show as one-way. Construction signage and lane shifts may also be present during the transition period.

On the motorway network around Columbus, the I-270 outerbelt features complex interchange designs, including partial cloverleaf configurations at intersections with Morse Road, SR-161, and SR-315. These require attention to exit and merge sequencing, particularly for drivers unfamiliar with the Columbus suburban layout.

• Speed and red-light cameras are active in Columbus, including at locations such as 4th Street at Town Street and I-70 at Brice Road
• Enforcement is automated and fines are issued to the registered vehicle owner, which means charges can be passed to you through National after the hire ends
• Ohio has no congestion zones or emissions-based driving restrictions

Yes, it is possible to pick up your National hire in Columbus and return it to a different city, but a one-way drop-off fee will likely apply.

One-way fees are route-specific and vary based on the cities involved, the vehicle class, the hire dates, and National's availability at the destination. When booking a one-way hire from Columbus through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled to pay at destination. This fee cannot be prepaid and is payable at the Columbus pickup counter or the return location.

• Same-city returns (for example, Columbus airport to a Columbus city location) often carry no drop-off fee
• Returns to other Ohio cities or out-of-state destinations typically incur a fee
• Cross-border returns (for example, Columbus to Canada) may be restricted or carry significantly higher fees depending on National's policy

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Columbus itinerary. If the fee shown at the counter differs from what your confirmation states, keep all paperwork and contact support after the hire.

Yes, most Hola Car Rentals bookings, including National hires in Columbus, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is particularly useful if something unexpected happens during your Columbus trip, such as a medical emergency on the motorway, a breakdown on the I-270 outerbelt, or a flight cancellation affecting your travel plans. Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United Kingdom or Canada. It is designed for travellers visiting Columbus from other countries. It also does not cover damage to the National hire vehicle itself, which is handled separately by CDW or LDW cover.

When hiring from National in Columbus, two main types of cover are worth understanding before you arrive at the counter.

The first is Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability if the National vehicle is damaged or stolen during your Columbus hire. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

The second is Third-Party Liability cover (also called LIS, ALI, or SLI), which protects you against bodily injury and property damage you may cause to others while driving the National vehicle in Columbus. Some UK states require hire companies to include a state-minimum liability amount, but this varies and may not be sufficient for your needs. Adding supplementary liability cover up to GBP 300,000 is strongly recommended.

• CDW or LDW: covers the National hire vehicle for damage and theft
• LIS or SLI: covers third parties injured or whose property is damaged in an accident
• Neither covers your personal injuries (that requires PAI) nor your belongings (that requires PEC)

Review your Hola Car Rentals confirmation to see which protections are already included in your Columbus booking before deciding what to add at the National counter.