Hertz Car Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at El Paso International Airport (ELP) is located on-site at 6701 Convair Road, El Paso, GBP 79925. No shuttle or consolidated hire centre is required, you proceed directly to the Hertz counter after collecting your baggage from the terminal.

The El Paso airport Hertz location operates seven days a week from 07:30 to 23:00, making it suitable for most flight arrival times. If your flight lands close to closing time, plan accordingly, as no after-hours pickup details are available for this location.

Allow roughly 30 to 60 minutes from landing to driving away, accounting for baggage claim, walking to the counter, document verification, and vehicle inspection.

Yes, Hertz operates several off-airport locations in El Paso in addition to the El Paso International Airport counter. Known city branches include:

• 6590 Montana Ave, Unit F, El Paso, GBP 79925
• 10961 Gateway Blvd West, El Paso (El Paso East)
• 950 Crockett, El Paso, GBP 79922 (El Paso West)

Hertz has up to seven locations total in El Paso. Off-airport branches typically operate shorter hours than the airport, for example, the 950 Crockett location runs Monday through Friday 08:00 to 16:00, Saturday 09:00 to 12:00, and is closed on Sundays.

Unlike the El Paso airport counter, city branches have no terminal integration, so you will need to arrange your own transport (taxi or rideshare) to reach them. Off-airport Hertz locations in El Paso can sometimes offer lower base rates, so it is worth comparing both options when booking.

To collect your Hertz hire in El Paso, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in El Paso.

Texas toll roads are almost entirely cashless, and your Hertz hire in El Paso will come equipped with an electronic toll device, either a transponder or a plate-based billing system. Cash toll booths are rare and in many cases no longer exist on Texas highways.

At the Hertz counter in El Paso you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during your hire period
• Pay per use: if you decline the package, Hertz will charge the actual toll amounts plus daily administrative or processing fees to your credit card, sometimes weeks after you return the vehicle

If you plan to drive on toll roads in the El Paso area or travel to other Texas metros such as Dallas, Houston, or Austin, where toll networks are extensive, the unlimited package may save money. If you expect minimal toll use, pay-per-use may be sufficient, but factor in the processing fees.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring a Hertz vehicle in El Paso. In the United Kingdom, the standard minimum age to hire without additional fees is 25.

For Hertz in El Paso, the young-driver surcharge is approximately US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes for the hire period. Drivers aged 21 to 24 can hire but will pay this daily fee on top of the base rate.

Additionally, certain vehicle classes are restricted to renters aged 25 and older at Hertz locations in El Paso. Categories such as full-size, premium, luxury, SUVs, minivans, and convertibles are typically unavailable to under-25 drivers. Economy, compact, and intermediate vehicles are generally the accessible options.

Texas does not have the same exceptions as New York or Michigan, so the 25-year minimum applies broadly at El Paso Hertz counters. Always confirm the surcharge amount on your booking confirmation before arriving at the counter.

Yes, Hertz offers one-way hires from El Paso locations, including the El Paso International Airport counter at 6701 Convair Road. You can pick up in El Paso and return the vehicle in cities such as Dallas, Houston, San Antonio, or Austin.

However, there are important considerations for one-way Hertz hires from El Paso:

• A drop-off fee typically applies for different-city returns and will be shown under the "To pay at destination" section during booking
• Long cross-state routes from El Paso often carry higher fees or limited vehicle class availability
• Fees vary by route, season, and vehicle category, premium and speciality vehicles may be restricted or more expensive for one-way trips
• The drop-off fee cannot be pre-paid and is not covered by No Extra Charges© unless it was not disclosed at booking

Always review the drop-off fee on your booking confirmation before finalising. If you change your return location after booking, the fee may be recalculated and could increase.

You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the Hertz counter in El Paso. The card is used to place a temporary security hold, not a charge, on your available credit.

For Hertz hires in El Paso, the typical security hold on a standard vehicle is approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location. Premium or speciality vehicles may require a higher hold.

Important points to keep in mind:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets (Apple Pay, Google Pay) are not accepted as a substitute for the physical card
• The card must have sufficient available credit to cover the hold in addition to any other charges
• After you return the Hertz vehicle in El Paso, the hold is released, but your bank may take up to 15 business days to reflect the release

Bring a backup credit card in your name in case your primary card is declined at the El Paso counter.

All Hola Car Rentals bookings, including Hertz hires in El Paso, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

This benefit is especially useful in El Paso and across Texas, where toll roads are cashless and charges can accumulate quickly, particularly if you travel to Dallas, Houston, or Austin during your trip.

To claim your Tolls Cashback after returning your Hertz vehicle in El Paso:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement signed at pick-up, and a toll receipt or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback does not replace paying tolls, you still pay them normally and are reimbursed afterwards.

Hertz hires in El Paso follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees at the El Paso Hertz counter:

• Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in El Paso with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

For after-hours returns at El Paso Hertz locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, you can add an additional driver to your Hertz hire in El Paso, but the process must be completed at the counter during pick-up, the additional driver must be physically present.

For Hertz in El Paso, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. Some Hola Car Rentals rate plans include one additional driver at no extra cost, check your booking confirmation for the line "Additional driver free of charge" before arriving at the El Paso counter.

Requirements for adding an additional driver at Hertz in El Paso:

• The additional driver must be present at pick-up with a valid driver’s licence
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements, under-25 drivers may incur a young-driver surcharge

Only drivers listed on the Hertz hire agreement in El Paso are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void coverage.

The insurance coverage included in your Hertz hire in El Paso depends on the rate plan selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully, as coverage varies.

The two main protections to understand for your El Paso Hertz hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to third parties.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire locations are required to include state-minimum liability by default, so confirm whether this is included or needs to be added.

CDW/LDW does not cover tyres, undercarriage, roof, keys, or personal belongings. For personal items, separate Personal Effects Coverage (PEC) would be needed.

At the Hertz counter in El Paso, review the hire agreement carefully before signing to confirm which coverages are active and what deductibles apply.

Most Hola Car Rentals bookings, including Hertz hires in El Paso, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is designed for situations such as a medical emergency or accident while driving in El Paso or on Texas highways.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for travel assistance through this programme.

If you need assistance during your Hertz hire in El Paso, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

Hertz operating hours in El Paso vary significantly between the airport and city branch locations, so it is important to plan your pick-up and drop-off times accordingly.

• El Paso International Airport (6701 Convair Road, ELP): open Monday through Sunday, 07:30 to 23:00. This location suits most flight arrivals and is the most convenient option for travellers flying into El Paso.
• El Paso West (950 Crockett): open Monday through Friday 08:00 to 16:00, Saturday 09:00 to 12:00, closed Sunday.
• Other city branches (Montana Ave, Gateway Blvd West): similar short weekday hours; confirm directly before visiting.

If your flight arrives after 23:00, the Hertz airport counter in El Paso will be closed. In that case, consider booking a flight that arrives within operating hours, or contact Hola Car Rentals support to explore alternatives.

Hertz will generally hold your reservation for up to 24 hours from the original pick-up time if your flight is delayed. If the delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund.