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Frequently Asked Questions

Where exactly do I go at El Paso International Airport to pick up a Hertz rental after I land—are the counters inside the terminal or in a separate facility?

At El Paso International Airport (ELP), the Hertz rental car counters are conveniently located inside the main terminal building. After you deplane and collect your luggage from the baggage claim area, simply look for the overhead signs directing you to "Rental Cars." The counters are typically grouped together in a dedicated area on the lower level, making it a short and easy walk. Once you complete your paperwork, you will be directed to the adjacent parking garage where the vehicles are staged for pickup.

If my flight arrives late at night, what’s the easiest way to find the Hertz pickup area at ELP without getting turned around on airport roads?

Finding the Hertz pickup area at ELP late at night is quite straightforward, as the airport is well-lit and clearly signed. The rental car facilities are integrated with the main terminal, so you won't need to navigate any confusing external airport roads on foot. After getting your bags, follow the prominent indoor signs for "Rental Cars" to the counter area. The staff will then guide you to the connected garage where your vehicle is located, a process designed to be simple and secure at any hour.

How much time should I plan between landing at ELP and actually pulling out of the Hertz lot if I’m traveling with checked bags and kids?

For a low-stress experience when traveling with family and luggage, it's wise to budget approximately 45 to 60 minutes from the time your plane lands to when you drive away. This accounts for deplaning, a restroom break, and waiting for your bags at the carousel. The walk to the Hertz counter is short, but you should factor in potential lines for service. This buffer also gives you unhurried time to install car seats and get everyone settled in the vehicle before starting your El Paso journey.

What’s a low-stress first drive from El Paso airport to Downtown El Paso for someone who isn’t used to desert city driving?

The most direct and low-stress route to Downtown El Paso is by taking Airway Boulevard south from the airport to I-10 West. This major interstate is the primary artery through the city, and the exits for downtown are clearly marked. For a more relaxed drive, try to stay in the center or right-hand lanes until you see signs for your specific exit, such as Downtown or Mesa Street. This approach helps you avoid the faster traffic in the far-left lane and gives you plenty of time to maneuver for your exit.

If I’m staying near The Fountains at Farah or Cielo Vista, which route from ELP is simplest for a first-time visitor?

You'll find the drive to the Fountains at Farah or Cielo Vista Mall to be one of the easiest from the airport. Both popular shopping and lodging areas are located very close to ELP on the city's East Side. Simply exit the airport and take Airway Boulevard north for a very short distance to I-10 East. From there, it's only a couple of exits to reach your destination. The entire drive is typically less than 10 minutes, making it a perfect introductory drive to the city's layout.

What’s the most straightforward way to drive from ELP to the University of Texas at El Paso (UTEP) and find visitor parking without circling campus streets?

The most direct route to UTEP is to take Airway Boulevard from the airport to I-10 West and continue for about eight miles. To avoid confusion upon arrival, it's best to input a specific parking garage into your GPS rather than just the university's general address. The Sun Bowl Parking Garage is an excellent, centrally located option for visitors. Exiting I-10 at Schuster Avenue will lead you directly toward the campus and clear signage for visitor parking, helping you avoid circling the busy university streets.

When is I-10 through El Paso most likely to feel stressful for visitors because of heavy traffic or fast lane changes?

Interstate 10, the main east-west corridor through El Paso, experiences the most congestion during typical weekday commute hours. You can expect the heaviest traffic from roughly 7:00 AM to 9:00 AM and again from 4:00 PM to 6:00 PM. During these times, traffic moves quickly and lane changes can be abrupt, which might feel stressful for a first-time visitor. Driving through the central part of the city during midday or later in the evening is generally a much more relaxed experience.

What are the trickiest interchanges or exits around I-10 and US-54 that first-time drivers in El Paso commonly miss?

The interchange connecting I-10, US-54, and Loop 375, locally known as the "Spaghetti Bowl," is the most complex in El Paso. Lanes split and merge with very little warning, making it a common spot for missed exits. It's highly advisable to use a GPS with lane-assist guidance when navigating this area. Another tricky spot can be the series of exits for Downtown and UTEP on I-10, which come up in quick succession, requiring you to be in the correct lane well in advance.

If I’m using my phone GPS, which El Paso areas are most likely to have confusing guidance because of frontage roads and closely spaced exits?

The areas along I-10, particularly near the airport and major shopping centers on the East and West sides, can be confusing due to the extensive use of frontage roads. Your GPS might instruct you to "turn right" when it actually means you should exit the highway onto the parallel frontage road to access a business. The downtown area also features several one-way streets and quick turns that can challenge GPS systems. Keeping an eye on the map view in addition to listening to audio cues can help clarify these situations.

Where can I stop near ELP right after pickup to set up car seats, organize luggage, and get my navigation ready without feeling rushed?

After leaving the Hertz rental lot, a great option is to pull into a large, open parking lot of a nearby shopping center on Airway Boulevard or Gateway Boulevard. These lots offer plenty of space to park away from other cars, giving you all the time you need. You can comfortably install car seats, rearrange your luggage in the trunk, and program your GPS for your first destination. This quick stop allows you to get fully situated in a calm environment before merging into city traffic.

What should I expect when driving in El Paso with strong desert sun—are there specific times of day where glare is a real problem?

The desert sun in El Paso is incredibly bright, and glare can be a significant driving hazard. The most challenging times are during sunrise when heading east and during sunset when driving west. During these periods, the sun is low on the horizon, making it very difficult to see traffic lights, signs, and other vehicles. A quality pair of sunglasses is an absolute necessity for any driver in the region, and you should make frequent use of your car's sun visors.

How different does driving feel in El Paso during a dust storm or high-wind day, and what planning steps do travelers usually take?

Driving during a high-wind day in El Paso can feel unsettling, as strong gusts can push your vehicle, especially if you're in a larger SUV. During a severe dust storm, or haboob, visibility can drop to near-zero in an instant, creating extremely dangerous conditions. The standard safety protocol is to pull your vehicle as far off the road as possible, turn off all lights, and wait for the storm to pass. Travelers should always check the local weather forecast before setting out, especially for longer drives outside the city.

If I’m visiting Hueco Tanks, what should I know about the drive, park access, and arrival timing so I’m not stuck at the gate?

The drive to Hueco Tanks State Park and Historic Site is a straightforward trip east on US-62/180. However, access to the park itself is strictly limited to protect its fragile resources, and reservations are almost always required. It is crucial to call the park or check its official website well in advance of your visit to secure a spot for self-guided access or a tour. Arriving without a reservation, especially on a weekend, will likely result in being turned away at the gate.

What’s the most visitor-friendly route from El Paso to Franklin Mountains State Park, and where do people usually enter for popular trailheads?

Franklin Mountains State Park is easily accessible from different parts of the city. The most popular entrance for hiking is the Tom Mays Unit, which is best reached by taking I-10 West to the Transmountain Road (Loop 375) exit and heading east. For a scenic drive through the mountains without the hiking, you can take Transmountain Road all the way across from West to East El Paso. This route provides stunning views and access points to various trailheads and picnic areas along the way.

If I want scenic views without a long hike, how do travelers plan a drive to Scenic Drive Overlook and handle parking there?

For breathtaking city views, a trip up Scenic Drive is a must and requires no hiking at all. The road is easily accessed from central El Paso via Rim Road. The drive itself is winding and beautiful, with several pullouts for photos along the way to the main overlook at the top. Parking at the overlook is limited and can fill up quickly, especially around sunset, which is the most popular time to visit. Plan to arrive at least 30 minutes before sunset to secure a spot.

What’s it like to drive to the El Paso Mission Trail sites (Ysleta, Socorro, San Elizario) in one outing, and how do people sequence the stops?

Driving the El Paso Mission Trail is a wonderful half-day trip that explores the region's rich history. The most logical way to sequence the drive is to start at the Ysleta Mission, the closest to central El Paso. From there, you'll continue southeast along the scenic Socorro Road to visit the Socorro Mission and then the San Elizario Presidio Chapel. This linear route allows you to see all three historic sites efficiently before you can easily loop back to the city via I-10.

How do visitors handle parking and quick drop-offs around the El Paso Museum of Art and downtown attractions when curb space is limited?

Navigating parking downtown near the Museum of Art and other attractions like San Jacinto Plaza can be challenging due to limited street parking. The most convenient and stress-free strategy for visitors is to use one of the numerous paid public parking garages or surface lots in the area. The Convention Center garage is a large, central option. Parking once and exploring the compact downtown area on foot is far easier than trying to find a new spot for each destination.

If I’m going to a game or event at the Sun Bowl or Don Haskins Center, what’s the easiest arrival plan by car to avoid last-minute congestion?

When attending an event at the Sun Bowl or Don Haskins Center on the UTEP campus, the key to a smooth arrival is planning ahead. Expect heavy traffic on I-10 near the university exits leading up to the event time. The best plan is to leave early and pre-purchase parking online if it's offered for your event. Follow the electronic signs and traffic directors on campus, as they will guide you to the designated event parking areas, which is much simpler than searching for scarce street parking.

What should I know about driving to Fort Bliss as a visitor—are there typical entry points or areas where GPS gets it wrong?

As a non-military visitor driving to Fort Bliss, you cannot enter through just any gate. You must first go to a Visitor Control Center (VCC) to obtain a pass. The VCCs at the Buffalo Soldier Gate (off Airport Rd) and the Chaffee Gate (off US-54) are the primary access points for the public. Do not simply follow your GPS to the closest gate, as it may be restricted to military personnel. Always check the official Fort Bliss website for the most current visitor access policies and VCC hours before your trip.

Is it realistic to do White Sands National Park as a day trip from El Paso with a rental car, and what time-of-day plan do travelers usually follow?

Absolutely, a day trip to White Sands National Park is one of the most popular excursions from El Paso and is very realistic with a rental car. The drive takes about 90 minutes each way. A highly recommended plan is to leave El Paso in the early afternoon, allowing you to arrive at the park when the midday heat has subsided. This timing is perfect for enjoying the landscape in the beautiful late-afternoon light, watching the sunset over the dunes, and then driving back to El Paso after dark.

What’s the easiest way to plan an El Paso-to-Alamogordo drive that avoids fatigue, especially if I’m not used to long desert stretches?

The drive to Alamogordo is primarily on US-54, a long and straight highway through the desert landscape which can lead to driver fatigue. To make the trip more comfortable, ensure you are well-rested before you start. It's a good idea to have water and snacks in the car, as services are limited between El Paso and Alamogordo. Plan to take a short break midway through the drive to simply get out, stretch your legs, and refresh yourself before continuing on.

If I’m driving from El Paso to Las Cruces for a meal or an overnight, what parts of the route tend to slow down and surprise visitors?

The drive from El Paso to Las Cruces is a quick and easy trip west on I-10. However, visitors are often surprised by traffic congestion that can build up near the Texas-New Mexico state line, especially during weekday commute times. When returning to El Paso, you will also pass through a U.S. Border Patrol checkpoint on I-10 East. While traffic usually moves through it quickly, there can occasionally be delays, so it's wise to factor in a little extra time for your return journey.

How do travelers plan a day trip from El Paso to Guadalupe Mountains National Park, including where they stop for supplies before the remote sections?

A day trip to Guadalupe Mountains National Park requires careful planning due to its remote location. The drive is about two hours east via US-62/180. It is essential that you fill up your gas tank and stock up on all necessary water, food, and snacks in El Paso before you depart. There are no reliable services for fuel or supplies near the park entrance. Most visitors leave El Paso early in the morning to maximize their daylight hours for hiking and plan to be back before nightfall.

What should I expect on the drive from El Paso to Carlsbad Caverns, and which breaks do people usually build in for a smoother trip?

The drive from El Paso to Carlsbad Caverns National Park takes about 2.5 hours and is mostly on US-62/180 through remote, open desert. To make the journey more manageable, many travelers plan a brief stop in Whites City, the small town at the park's turnoff, for a restroom break before making the final scenic drive up to the visitor center. Given the length of the drive and the time needed to explore the caverns, it's best to start your day early from El Paso to avoid feeling rushed.

If I’m visiting both El Paso and Marfa, how do travelers typically split the drive and choose a logical overnight stop?

The drive from El Paso to Marfa is about three hours long on I-10 and then US-90. While it can be done in one go, some travelers prefer to break it up. A common place to stop for fuel and a quick meal is the town of Van Horn, located at the junction of I-10 and US-90. For those wanting a more scenic overnight stop, driving a bit further to Fort Davis allows for a visit to the Davis Mountains State Park or the McDonald Observatory before making the short final drive to Marfa the next day.

What do I need to know about driving in El Paso at night regarding visibility, lighting, and unfamiliar lane splits?

While El Paso's major highways like I-10 are generally well-lit, many residential and outlying roads can be quite dark, reducing visibility. Lane markings may be harder to see, so it's important to drive cautiously. Unfamiliar interchanges and exits that are manageable during the day can feel more challenging at night. Relying on your GPS for audible, turn-by-turn directions can be extremely helpful in navigating complex splits and turns after dark.

Where do visitors usually park when exploring the El Paso Downtown Art and Farmers Market without worrying about time limits?

The Downtown Art and Farmers Market, held in the Union Plaza District, is a popular weekend event where street parking fills up very quickly. For a hassle-free visit, the most reliable strategy is to park in one of the large, centrally located public parking garages, such as the one at the Convention Center. Using a paid garage or lot allows you to park once and enjoy the market and nearby downtown sights on foot without the stress of watching a meter.

If my hotel is near the border area, what streets or zones should I be aware of for one-way patterns and difficult turns?

When driving in the downtown area near the international bridges, it's important to be extra attentive to road signs. Streets like Santa Fe, Stanton, and El Paso Street have specific traffic patterns, including one-way sections and dedicated lanes for traffic heading into Mexico. GPS systems can sometimes get confused in this area, so it's wise to drive slowly, watch for "Do Not Enter" signs, and be prepared for traffic to merge from unexpected directions.

How do travelers plan a quick cross-town drive from the West Side to the East Side in El Paso without getting stuck in stop-and-go traffic?

For a relatively quick drive across town, I-10 is generally the most efficient route, connecting the West and East sides directly. While it can have its own rush-hour congestion, it avoids the numerous traffic lights of surface streets like Mesa Street or Montana Avenue. For a more scenic alternative that bypasses central city traffic, you can take Loop 375. This route goes over the Franklin Mountains via Transmountain Road, offering spectacular views, though it may take slightly longer.

What are common mistakes visitors make with El Paso’s frontage roads, and how can I tell I’m entering the correct one?

A common mistake is exiting onto a frontage road too early or too late for a destination, leading to confusion. These roads run parallel to the main highway, providing access to businesses. The key is to watch road signs carefully; they will indicate which exit to take for specific streets or shopping centers. If your GPS tells you to turn but you're still on the highway, it almost always means you need to take the next exit onto the frontage road to complete the maneuver.

If I’m traveling with a lot of luggage, what’s a practical way to choose a rental vehicle size that fits airport pickup logistics in El Paso?

When choosing a vehicle size, consider both your luggage needs and the ease of driving in a new city. While a large SUV offers ample space for bags, a mid-size SUV or a full-size sedan often provides a better balance. These vehicles typically have generous trunk space while being easier to maneuver and park in city garages and hotel lots. It's helpful to check the estimated luggage capacity for different car classes when you book to ensure a comfortable fit for your gear.

For a family trip, what should I consider about rear-seat comfort and long drives from El Paso to nearby national parks and day-trip spots?

For long family drives to destinations like White Sands or Carlsbad Caverns, rear-seat comfort is key to a pleasant trip. When selecting a vehicle, consider features like ample rear legroom and dedicated rear air conditioning vents, which are invaluable in the desert heat. An SUV or minivan can also provide better visibility for kids to enjoy the scenery. Having enough space for everyone to be comfortable can make a significant difference on a multi-hour journey.

Where are convenient grocery or big-box stops soon after leaving ELP that travelers use to stock up before heading out of town?

Immediately after leaving the airport, you'll find numerous convenient options for stocking up on supplies. Just north of ELP, along Airway Boulevard and Gateway Boulevard West, there are several large grocery stores and supercenters like Target and Walmart. These stores are perfect for a quick and efficient stop to grab water, snacks, sunscreen, and any other provisions you need for your hotel or for a road trip to nearby parks and attractions.

If I’m planning to photograph desert landscapes, what driving times do visitors choose for sunrise or sunset spots around El Paso?

To capture the best light, photographers plan their drives to arrive at their location well before the golden hour. For a classic sunset shot, head to Scenic Drive Overlook or drive west on Transmountain Road (Loop 375), aiming to be there 30-45 minutes before sunset. For sunrise, a drive east on US-62/180 towards Hueco Tanks will position you to photograph the mountains as they catch the first morning light. Always factor in driving time to ensure you don't miss the brief window of optimal light.

How do travelers handle steep grades and tight curves on mountain roads near El Paso when heading toward viewpoints or trailheads?

When driving on mountain roads like Transmountain Road or Scenic Drive, it's important to maintain a safe and controlled speed. On steep downhill sections, shift to a lower gear to let the engine assist with braking, which prevents your brakes from overheating. Always stay alert for sharp curves, cyclists sharing the road, and potential wildlife. Use the designated pullouts and viewpoints to stop and enjoy the scenery safely rather than slowing down in a travel lane.

What’s the easiest way to return a Hertz rental at El Paso airport if I want to drop off passengers and bags at the terminal first?

The process is designed to be very convenient for travelers. The simplest method is to first follow the airport signs for "Departures" and pull up to the curb corresponding to your airline. Here, you can unload all your passengers and luggage directly at the terminal entrance. After they are safely on their way to check-in, the driver can then follow the signs for "Rental Car Return" to drop off the vehicle alone, avoiding the need to haul bags from the rental facility.

If I have an early-morning flight out of ELP, what return-day driving plan helps avoid confusion with airport entrances and rental return lanes?

For an early-morning flight, a clear plan can reduce stress. As you approach the airport, ignore the main signs for Departures or Arrivals and instead look specifically for the "Rental Car Return" signs. These will direct you into a dedicated lane that leads straight to the Hertz return area in the parking garage. Be sure to allow about 15-20 extra minutes in your schedule to complete the vehicle return process and then walk over to the terminal for your flight.

What should I build into my schedule for refueling and doing a final cleanout before returning a rental car near ELP?

It's a good practice to build an extra 30 minutes into your return-day schedule for final preparations. There are many gas stations located along Airway Boulevard and other main roads just a few minutes from the airport, making it easy to refuel. Use this stop to also do a thorough check of the car for any personal belongings in the glove compartment, under the seats, and in the trunk. This small time buffer ensures a smooth, unhurried return process.

If I’m visiting El Paso for a short weekend, how do travelers decide which days to keep the car parked and which outings are most car-dependent?

For a weekend trip, a rental car is indispensable for reaching attractions spread across the region, such as Franklin Mountains State Park, the Mission Trail, or day trips to New Mexico. However, if you plan to spend a day focused solely on the compact downtown area—visiting museums, San Jacinto Plaza, and nearby restaurants—it's often easier to park the car at your hotel. You can then explore on foot or use a rideshare service, saving the hassle and expense of finding multiple parking spots.

What are the most common “I wish I knew this” driving and navigation surprises first-time visitors run into when renting a car in El Paso?

Many first-time visitors are surprised by the complexity of the frontage road system that runs parallel to I-10, which can make GPS directions confusing. Another common challenge is navigating the I-10 and US-54 "Spaghetti Bowl" interchange, where lanes split and merge quickly. Finally, travelers often underestimate the intensity of the sun glare at sunrise and sunset, making sunglasses an essential piece of driving equipment. Being prepared for these local driving quirks can lead to a much smoother rental experience.

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