Hertz Car Hire
in Disney Orlando

Hola Car Rentals is the only premium partner of the top car hire brands operating at Disney Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Disney Orlando.

No. With Hola Car Rentals, all costs and charges for your booking at Disney Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Disney Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hertz has several locations serving Disney Orlando, and the right one depends on where you are arriving.

• Orlando International Airport (MCO), 1 Airport Blvd: open 24 hours. This is the main Hertz hub. From baggage claim on Level 1, follow Ground Transportation and Rental Cars signs. Counters are at Terminal A (Level R2) and Terminal B (Level R1). No shuttle is needed; walk directly from the terminal to the rental garage.
• 8701 World Center Drive (closest to Disney Orlando): open Monday through Friday, 9 AM to 3 PM only. Closed on weekends. This location is approximately 6 miles from the Disney parks.
• 6001 Destination Parkway (International Drive area): open Monday through Friday, 9 AM to 4 PM, Saturday 9 AM to 12 PM, closed Sunday.
• 9245 Tradeport Drive: open 24 hours.

If you are a Hertz Five Star or President's Circle member, you can skip the counter at MCO, walk directly to the garage, find your name on the board, and select your car from the designated rows. Payment is handled at the garage booth if needed.

For Disney Orlando area locations on World Center Drive or International Drive, there are no airport shuttles; plan to arrive by taxi or rideshare.

To collect your Hertz hire at Disney Orlando, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence (physical card, not a digital copy).
• A major credit card with your name printed on it, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and is never valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued to non-UK licence holders inside the United Kingdom.

All documents presented at the Hertz counter at Disney Orlando must be physical originals. Digital versions shown on a phone or tablet will not be accepted.

Toll roads around Disney Orlando are almost entirely cashless, meaning there are no coin booths. Your Hertz hire vehicle includes an electronic toll device or a plate-based billing system that records your usage automatically.

At the Hertz counter near Disney Orlando, you will typically be offered two options:

• Unlimited toll package: approximately US$13.99 per day or US$69.95 per week with Hertz. This covers all tolls during your hire with no per-toll billing.
• Pay per use: if you decline the package, Hertz will charge each toll you incur plus an administrative fee of approximately US$9.99 per day on days you use a toll road. These charges may appear on your card days or weeks after you return the car.

Common toll roads near Disney Orlando include SR-528, SR-417, and SR-408, with estimated daily toll costs of approximately US$5 to US$15 depending on your route.

You may also purchase Florida's Visitor Toll Pass independently. If you do, inform the Hertz agent at pickup so they can deactivate the vehicle's built-in device and prevent duplicate charges.

Florida has no congestion charges or emissions zones. Tolls are standard road fees only.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your Hertz hire at Disney Orlando and any toll roads you use in the surrounding area.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls on SR-417 or SR-528 near Disney Orlando, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

To claim your cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - followed by your reservation number.
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll invoice or statement showing charges paid during your hire.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Hertz hire at Disney Orlando, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.

For Hertz locations in the United Kingdom, including those serving Disney Orlando, the typical hold is approximately US$300 to US$400 for a standard vehicle. Premium or speciality vehicles may carry a higher hold amount.

Important things to know about the deposit:

• Only a major credit card with your name printed on it is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold.
• The card must be in the main driver’s name.
• Ensure your card has sufficient available credit to cover the hold in addition to any other charges.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation.
• After you return the Hertz vehicle, the hold is released. Your bank controls when it appears back on your account, which can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined at the Disney Orlando Hertz counter.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring a Hertz vehicle at Disney Orlando.

In Florida, the minimum age to hire with Hertz is 21. Drivers aged 21 to 24 can hire but will pay an additional daily fee of approximately US$13.50 per day plus taxes, with a maximum charge of US$189 plus taxes for the hire period.

Additional restrictions that apply to under-25 renters at Disney Orlando include:

• Most vehicle classes are restricted. Economy, compact, and intermediate categories are generally available, while full-size, SUV, premium, luxury, convertible, minivan, and van classes typically require the driver to be 25 or older.
• The young driver surcharge is paid at the Hertz counter at pickup and is not included in your prepaid rate.

If you are 25 or older, no underage surcharge applies. All other standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in your name for the deposit, and any required International Driving Permit if your licence uses a non-Latin alphabet.

Yes, you can add an additional driver to your Hertz hire at Disney Orlando, but the additional driver must be physically present at the counter at pickup.

To add an additional driver at the Hertz counter near Disney Orlando:

• The additional driver must bring their valid, original driver’s licence and a photo ID.
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also present an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• Verify that the additional driver’s name appears on your final contract before leaving the counter.

The cost for an additional driver with Hertz at Disney Orlando is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.

Only drivers listed on the Hertz hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the car may void those protections entirely.

If you need to add a driver after pickup, visit a Hertz branch in person to update the agreement.

The insurance and protection options available for your Hertz hire at Disney Orlando depend on the rate plan you selected when booking.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Hertz hire near Disney Orlando. In Florida, state-minimum liability is not automatically guaranteed on all hires, so adding supplementary liability cover is strongly recommended.

Key exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased.
• Coverage is void if an unlisted driver operates the vehicle.
• Prohibited use such as off-road driving, DUI, or reckless driving voids all protections.
• Incidents must be reported to Hertz immediately; delayed reporting can invalidate a claim.

Review your Hola Car Rentals booking confirmation to confirm exactly which coverages are included in your rate before arriving at the Disney Orlando Hertz counter.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Hertz hire near Disney Orlando, for example a medical emergency on the road or a flight cancellation on your way in or out.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not apply to damage to the Hertz vehicle itself (that is handled by CDW/LDW) or to injuries caused to third parties (covered by LIS/ALI/SLI).

Important eligibility note: this travel assistance benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this benefit.

If you need assistance during your Hertz hire at Disney Orlando, contact Terrawind 24 hours a day:

• Phone (toll-free/collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Hertz hires at Disney Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car, refuel within approximately 10 miles of the return location so the gauge does not drop below full on the way back.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns at the Disney Orlando area Hertz location, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

If you return the Hertz vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Hertz counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value.

Yes, one-way hires are possible with Hertz at Disney Orlando, but a drop-off fee may apply depending on your return location.

How one-way fees work:

• Returning to a different Hertz location within the Orlando area (for example, from the World Center Drive location back to MCO airport) may not incur a drop-off fee, depending on the route.
• Returning to a different city or state will typically trigger a one-way drop-off fee. The amount varies by route, vehicle class, and season.
• Cross-border one-way hires (for example, returning in another country) are often restricted or carry significantly higher fees.

The drop-off fee is always shown during the booking process on the rate details page under the section labelled To pay at destination. It is not included in your prepaid rate and cannot be prepaid separately.

If you need to change your return location after booking your Hertz hire at Disney Orlando, contact support before making the change, as modifications may reprice the entire hire and recalculate the drop-off fee. Mid-hire route changes must be approved directly by Hertz.

Hertz counter hours near Disney Orlando vary significantly by location, so it is important to plan your pickup and return times carefully.

• Orlando International Airport (MCO), 1 Airport Blvd: open 24 hours, 7 days a week. This is the most reliable option for early morning arrivals or late-night returns.
• 8701 World Center Drive (closest to Disney Orlando parks): open Monday through Friday, 9 AM to 3 PM only. Closed Saturday and Sunday. This location has very limited hours and is not suitable for weekend pickups or returns.
• 6001 Destination Parkway (International Drive): open Monday through Friday, 9 AM to 4 PM, Saturday 9 AM to 12 PM, closed Sunday.
• 9245 Tradeport Drive: open 24 hours, 7 days a week.

If your flight arrives late or you plan to return the Hertz vehicle outside business hours at a Disney Orlando area location, the MCO airport counter or the Tradeport Drive location are your best options as both operate around the clock.

Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.

It depends on the language and alphabet of your driver’s licence when picking up your Hertz hire at Disney Orlando.

An International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In this case, Hertz at Disney Orlando requires the IDP as a translation alongside your original licence.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, research indicates that at some Hertz locations in the Orlando area, a non-English licence may prompt a request for an IDP translation at the counter.

Key rules about the IDP:

• The IDP is a translation document only. It is never valid without your original licence and will not be accepted alone.
• You must obtain the IDP in your home country before travelling. It cannot be issued to non-UK licence holders inside the United Kingdom.
• All documents presented at the Hertz counter at Disney Orlando must be physical originals. Digital versions are not accepted.

If you are unsure whether your licence requires an IDP for your Hertz hire at Disney Orlando, obtain one before departure to avoid any issues at the counter.