Hertz Car Hire
in Detroit

Hola Car Rentals is the only premium partner of the top car hire brands operating in Detroit, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Detroit.

No. With Hola Car Rentals, all costs and charges for your booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Detroit Metropolitan Wayne County Airport (DTW), the Hertz counter is not inside the terminal. Here is how to get there:

• After collecting your bags, follow signs to the Ground Transportation Centre near baggage claim, whether you arrive at McNamara Terminal (Delta flights) or Evans Terminal (all other airlines).
• Board the free shuttle bus to the Rental Car Campus. The journey takes approximately 5 to 10 minutes from the terminal.
• The Hertz facility is located at 289 Lucas Drive, Suite B, Detroit, 48242, on the Rental Car Campus shared by all hire companies at DTW.

The primary Hertz airport location operates Monday through Sunday, 5:30 AM to 1:30 AM, covering nearly all flight arrivals and departures. A secondary Hertz location on the service drive (31705 E Service Drive) opens slightly earlier at 5:00 AM. When returning your Hertz vehicle in Detroit, drop it off at the same Rental Car Campus and a shuttle will take you back to your terminal.

Yes, Hertz does have a downtown Detroit location, but its hours are very limited. The downtown Hertz branch is at 2055 C Street, Detroit, 48111, and operates Monday through Friday, 8:00 AM to 4:00 PM only. It is closed on Saturdays and Sundays.

For most travellers arriving in Detroit by plane, the airport Hertz location at the Rental Car Campus (289 Lucas Drive) is the far more practical option, with hours running from 5:30 AM to 1:30 AM daily. If you plan to pick up or return a Hertz vehicle at the downtown Detroit branch, make sure your schedule aligns with those restricted weekday hours, as arriving outside that window means the counter will be unstaffed.

To collect your Hertz hire in Detroit, bring the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name.
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• A major credit card with your name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the hold.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Hertz counter in Detroit. Make sure the name on your credit card matches the name on your driver’s licence and hire agreement to avoid issues at pick-up.

Yes, all Hola Car Rentals bookings, including Hertz hires in Detroit, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Michigan has a limited number of toll facilities, but they do exist and can add up depending on your route. Common tolls near Detroit include:

• Detroit-Windsor Tunnel: US$6.50 (cashless only, no cash accepted).
• Mackinac Bridge on I-75: US$4 for a standard 2-axle car.
• Grosse Ile Toll Bridge: US$3 to US$7 depending on payment method.

To claim your Tolls Cashback after returning your Hertz vehicle in Detroit, email [email protected] within 30 days of return. Include your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid. Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval.

Michigan has fewer toll roads than most U.S. states, but there are several toll facilities you may encounter when driving a Hertz hire in and around Detroit:

• Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario via I-75): US$6.50 per crossing. This tunnel is cashless, meaning no cash is accepted. Payment is handled by card, app, or mailed invoice.
• Mackinac Bridge (I-75, northern Michigan): US$4 for a standard car. Cash is accepted here.
• Grosse Ile Toll Bridge: US$3 to US$7 depending on payment method.

Your Hertz hire vehicle in Detroit will come equipped with an electronic toll device. At the counter, you can opt into an unlimited toll programme (typically US$11 to US$25 per day) or pay per use. If you skip the programme and drive through a cashless toll, the Hertz system captures your plate and bills you for the toll plus an administrative processing fee, which can be US$15 or more per toll event. There are no congestion charges or emissions zones in Michigan.

Keep all toll receipts, as you may be eligible for Tolls Cashback through Hola Car Rentals.

When you pick up your Hertz hire in Detroit, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Hertz location at Detroit Metropolitan Wayne County Airport.

Important things to know about the deposit:

• The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release, which can take up to 15 working days.
• Only a major credit card with your name printed on the physical card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Bring a backup credit card in case your primary card is declined.

Hola Car Rentals cannot confirm the exact hold amount in advance, as this is set by the Hertz counter and local policy at the Detroit location.

Cross-border travel with a Hertz hire from Detroit requires prior authorisation and is not automatically permitted. The Detroit-Windsor Tunnel and the Ambassador Bridge both connect Detroit directly to Windsor, Ontario, making cross-border trips a common consideration for renters in this area.

Before attempting to cross into Canada with your Hertz vehicle, confirm the following:

• Check your hire agreement at the Hertz counter in Detroit for any cross-border restrictions or required documentation.
• Some hire partners restrict or prohibit driving into Canada without prior written approval.
• If permitted, you will need valid travel documents for entry into Canada, including your passport.
• The Detroit-Windsor Tunnel toll is US$6.50 and is cashless, so have a card or use the vehicle's toll device.

Driving into a restricted area without authorisation can void your CDW/LDW cover and expose you to full liability for any damage. Always confirm cross-border rules with the Hertz agent at the Detroit counter before your trip.

The Michigan Left is a traffic design unique to Michigan that surprises many first-time visitors driving a Hertz hire in Detroit. On major commercial corridors such as Woodward Avenue (M-1), direct left turns are prohibited at most intersections.

Here is how it works:

• Instead of turning left at an intersection, you must first turn right and continue past the intersection.
• You then use a dedicated U-turn lane located under or over the road to reverse direction.
• You merge back onto the road heading in the direction you originally wanted to go.

This system handles very high traffic volumes efficiently but can be disorientating if you are not expecting it. Woodward Avenue, the main north-south route through Detroit and its northern suburbs, uses this design extensively. Navigation apps will typically route you correctly, but pay attention to signage and do not attempt a direct left turn where it is prohibited. Understanding this rule before you drive your Hertz hire in Detroit will save you confusion and help you avoid traffic violations.

Most Hola Car Rentals bookings, including Hertz hires in Detroit, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if something unexpected happens while driving Michigan's interstates or more remote stretches of road.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Detroit hire.

Yes, you can add an additional driver to your Hertz hire in Detroit, either as part of your rate or for a fee paid at the counter.

When a fee applies, Hertz charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the additional driver. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation to see whether this is listed as included.

Requirements for adding an additional driver at the Hertz counter in Detroit:

• The additional driver must be physically present at pick-up.
• They must present a valid driver’s licence and any required IDP if their licence uses a non-Latin alphabet.
• They must meet the minimum age requirements. In Michigan, state law requires Hertz to rent to drivers aged 18 and older, though a young-driver surcharge applies for drivers under 25.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Hertz hire agreement in Detroit are covered by protections such as CDW/LDW. Never let an unlisted person drive the vehicle.

Michigan state law requires hire companies, including Hertz, to rent to licensed drivers aged 18 and older in Detroit. This is an exception to the standard U.S. minimum of 25 that applies in most other states.

However, a young-driver surcharge still applies for renters under 25:

• Drivers aged 18 to 24 will be charged a daily young-renter fee at the Hertz counter in Detroit.
• Certain vehicle classes such as full-size SUVs, luxury, premium, convertible, minivan, and van categories are typically restricted to renters aged 25 and older.
• Economy, compact, intermediate, and compact SUV categories are generally available to younger renters.

If you are between 21 and 24 years old and from Latin America or the Caribbean, check your Hola Car Rentals confirmation. Certain Avis and Budget rates (not Hertz) include a waiver of the underage fee for eligible renters. For Hertz hires in Detroit, the standard young-driver surcharge applies regardless of nationality.

Yes, Hertz allows one-way hires where you pick up in Detroit and return the vehicle at a different Hertz location across the United States. However, a drop-off fee may apply depending on your route.

Key things to know about one-way Hertz hires from Detroit:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not a fixed amount.
• During the Hola Car Rentals booking process, any applicable drop-off fee will be shown under the "To pay at destination" section on the rate details page before you confirm.
• Same-city returns (for example, airport to downtown Detroit) often carry no drop-off fee, while long-distance interstate routes typically do.
• Cross-border one-ways (Detroit to Canada) may be restricted or require special authorisation from Hertz.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Always confirm the fee shown on your booking confirmation matches what the Hertz counter presents in Detroit at pick-up.

Hertz hires in Detroit follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Detroit:

• At pick-up, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard.
• Use the correct fuel type for your vehicle. Using the wrong fuel is not covered by the fuel policy and may generate additional charges.
• Before returning to the Hertz Rental Car Campus at 289 Lucas Drive, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Detroit with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.