Enterprise Car Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise location serving Windsor is at 147 Poquonock Ave, Windsor, CT 06095. This is an off-airport, city centre branch, not a counter inside Bradley International Airport (BDL).

If you are flying into BDL and need to pick up your Enterprise vehicle near the airport, the closest Enterprise facility is at 180 Schoephoester Rd, Windsor Locks, CT 06096, which operates daily from 04:00 to 23:59 and is better suited for post-flight arrivals.

The Windsor city centre branch at 147 Poquonock Ave has more limited hours:

• Monday to Friday: 08:00 to 17:30
• Saturday: 09:00 to 12:00
• Sunday: closed

A pick-up service is available from the Windsor branch, so if you need transportation from a nearby hotel or location, contact the branch directly to confirm availability. Plan your arrival around branch hours, as no after-hours pickup is available at the Windsor city centre location.

To collect your Enterprise hire in Windsor, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or travel tickets if you are visiting from abroad

If your driver’s licence is not in English or uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and cannot replace your licence.

Enterprise in Windsor requires all renters and additional drivers to provide verifiable insurance information, which is a Connecticut-specific requirement stricter than many other states. All documents must be physical originals; digital copies are not accepted at the counter.

Yes, Enterprise in Windsor enforces a Connecticut-specific requirement that all renters and additional drivers provide verifiable collision, comprehensive, and liability insurance at the time of pickup.

This is stricter than many other states and other Enterprise locations across the country. If you do not carry a personal auto insurance policy that meets these requirements, you will need to purchase cover at the counter.

Additionally, for luxury and performance vehicle classes such as Full Size Luxury Sedans, Premium SUVs, Corvettes, and Jeep Wranglers, Enterprise at the Windsor location mandates insurance verification before releasing the vehicle. The Damage Waiver at this location is set at a flat US$25 per day.

If you are renting through a prepaid booking, you are still required to present a physical major credit card in the main driver’s name for the authorisation hold, which is approximately US$300 for standard vehicles and US$500 for elite or luxury classes at this Windsor Enterprise branch.

Connecticut itself has no toll roads, so you will not encounter tolls while driving within Windsor or most of the state. However, if you drive your Enterprise hire into neighbouring states such as New York, Massachusetts, or Rhode Island, you will encounter cashless toll systems that use E-ZPass technology.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period. For example, if your booking total is US$400, the maximum cashback is US$20.

To claim your Tolls Cashback after returning your Enterprise vehicle from Windsor:

• Email [email protected] within 30 days of vehicle return
• Include your Hola Car Rentals reservation confirmation
• Attach a copy of the hire agreement signed at the Enterprise counter
• Provide a receipt or statement showing toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.

Connecticut has no state-operated toll roads, so driving within Windsor and throughout most of Connecticut will not result in toll charges on your Enterprise hire.

However, if you drive into neighbouring states, you will encounter cashless toll systems. Common examples include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and I-95 corridors use E-ZPass and cashless plate billing
• Massachusetts: the Massachusetts Turnpike (I-90) uses E-ZPass
• Rhode Island: sections of I-95 have tolls for commercial vehicles

Your Enterprise hire vehicle comes equipped with an electronic toll device. If you drive through a cashless toll without enrolling in a toll programme, Enterprise will charge the toll amount at the cash rate plus an administrative processing fee per day. To avoid this, you can opt into Enterprise's TollPass programme at the Windsor counter, which typically costs US$3.95 to US$5.35 per usage day plus the actual toll amounts.

There are no congestion charges or emissions zones affecting drivers in Windsor or Connecticut.

Yes, after-hours returns are available at the Enterprise Windsor city centre location at 147 Poquonock Ave, though the process requires some preparation.

The Windsor branch closes at 17:30 on weekdays and at 12:00 on Saturdays, and is closed on Sundays. If you return outside these hours, you will need to use the after-hours key drop. Here is what to keep in mind:

• Park the vehicle as directed by the Enterprise team at pickup
• Place the keys in the designated drop box
• You remain financially responsible for the vehicle until Enterprise checks it in the next business day
• Confirm the exact key drop location and any specific instructions with the Windsor branch at the time of pickup

If you are flying out of Bradley International Airport and need a more flexible return window, the Enterprise location at 180 Schoephoester Rd in Windsor Locks operates daily from 04:00 to 23:59 and may better suit your schedule. Always refuel before returning to avoid fuel charges under the Full-to-Full policy.

When you pick up your Enterprise hire in Windsor, a temporary authorisation hold will be placed on your major credit card. This hold is not a charge but reduces your available credit until it is released after the hire ends.

At the Windsor Enterprise location, the deposit amounts are:

• Standard vehicles: approximately US$300
• Elite or luxury vehicle classes: approximately US$500

The hold must be placed on a physical major credit card in the main driver’s name, with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at Windsor.

After you return the vehicle, Enterprise releases the hold, but your bank controls when the funds become available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, Enterprise in Windsor applies a young driver surcharge for renters between the ages of 21 and 24. The standard minimum age to hire without a surcharge at Enterprise in the United Kingdom is 25.

For drivers aged 21 to 24 hiring from the Windsor location, the following applies:

• A daily young-renter surcharge is added at the counter on top of the base hire rate
• Certain vehicle classes are restricted and not available to drivers under 25, including luxury, premium, full-size SUVs, vans, and convertibles
• Economy, compact, and intermediate categories are typically the available options for under-25 renters

Connecticut does not have a state law requiring Enterprise to hire to drivers under 21, unlike New York and Michigan. Drivers under 21 are generally not eligible to hire at the Windsor Enterprise location.

If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies for Avis or Budget brands, though this exception does not apply to Enterprise.

Yes, you can add an additional driver to your Enterprise hire in Windsor, but the additional driver must be present at the counter at the time of pickup with their own valid driver’s licence.

For Enterprise in Windsor, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Windsor Enterprise counter:

• The additional driver must appear in person at pickup
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirement; a young-driver surcharge may apply if they are under 25
• Connecticut requires all additional drivers to also provide verifiable insurance information
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the vehicle may void cover.

Yes, Enterprise offers one-way hires from the Windsor location, allowing you to return the vehicle at a different branch, including locations near Bradley International Airport (BDL) in Windsor Locks.

A drop-off fee applies for one-way hires and varies depending on the pickup and return locations. This fee is disclosed during the booking process on the Hola Car Rentals website under the details page for your selected rate, listed as a Drop-Off Fee in the To Pay at Destination section.

Key things to know about one-way hires from Windsor:

• The drop-off fee is not prepaid and is paid at the Enterprise counter at pickup
• Changing your return location after booking may reprice the hire and recalculate the fee
• Cross-state one-way hires are generally permitted but may carry higher fees depending on the distance
• The fee is separate from fuel, tolls, and taxes

If you need to change your drop-off location after booking, contact Hola Car Rentals support before your pickup date, as mid-hire changes must be approved by the Enterprise branch directly.

Enterprise hires in Windsor follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to manage the fuel policy correctly:

• At pickup, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute
• For after-hours returns at the Windsor branch, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in Windsor without a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to hires including those made through Enterprise in Windsor. However, this coverage is available only to non-North American customers. Residents of the United Kingdom and Ireland do not qualify for this benefit.

For eligible customers, Travel Assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an incident during your Enterprise hire in Windsor, such as a medical emergency or an accident on a Connecticut highway, contact the assistance line immediately:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This benefit does not cover damage to the Enterprise hire vehicle itself; that is handled by CDW/LDW cover.

You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the Enterprise counter in Windsor. This card is required for the security deposit hold regardless of whether you prepaid your booking.

Cards that are not accepted for the deposit at Enterprise in Windsor include:

• Debit cards
• Prepaid cards
• Virtual or single-use card numbers
• Digital wallet payments (Google Pay, Apple Pay, etc.)
• Cards in another person’s name

The hold placed on your card at the Windsor Enterprise location is approximately US$300 for standard vehicles and US$500 for luxury or elite classes. This temporarily reduces your available credit until the hold is released after the hire ends, which can take up to 15 business days depending on your bank.

Before your pickup in Windsor, notify your bank of your travel plans to prevent fraud blocks, and bring a backup credit card in your name in case your primary card is declined at the counter.