Enterprise Car Hire
in Connecticut

Hola Car Rentals is the only premium partner of the top car hire brands operating in Connecticut, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Connecticut.

No. With Hola Car Rentals, all costs and charges for your booking in Connecticut are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Connecticut charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Hartford Bradley International Airport (BDL) in Connecticut is located on Floor 3 of the Ground Transportation Centre.

After landing, follow the hire car signage to Level 2 and proceed across a sheltered walkway (the Skybridge) to the Ground Transportation Centre. The walk from Terminal A to the Enterprise counter is approximately 725 feet, which is slightly over two city blocks, and the route is covered and walkable without a shuttle.

For after-hours returns at BDL, proceed to the car park and follow signs for hire car returns. Lock the vehicle and place your keys in the drop box located next to the Customer Service Return Booth. Note that you remain responsible for the vehicle's condition until the business opens the following morning.

If you are collecting from a neighbourhood Enterprise location elsewhere in Connecticut, bring the exact branch address from your booking confirmation, as city branches do not always have prominent signage.

No, Connecticut itself does not have state-operated toll roads, so you will not encounter tolls while driving your Enterprise hire car within Connecticut's borders.

However, tolls do apply when you cross into neighbouring states. Common toll situations for drivers leaving Connecticut include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway (I-87/I-90), and cashless express lanes on I-95
• Massachusetts: the Massachusetts Turnpike (I-90)
• Rhode Island: tolled sections of I-95

All of these systems are cashless and use electronic billing. Enterprise vehicles are pre-equipped with a toll transponder. If you drive through a cashless toll without enrolling in Enterprise's TollPass programme, Enterprise will bill the toll to your credit card at the cash rate plus an administrative fee per usage day.

To avoid surprise charges, ask the Enterprise agent at your Connecticut collection point about the TollPass programme before leaving the counter, especially if you plan to drive into New York or Massachusetts.

Because Connecticut has no toll roads of its own, Enterprise's TollPass programme becomes relevant when you drive your Connecticut hire into neighbouring states such as New York or Massachusetts, where cashless tolls are common.

Enterprise's TollPass in the North East works as follows:

• You are charged a daily convenience fee of approximately US$3.95 to US$5.35 for each day you actually use a toll road, up to a maximum of US$19.75 to US$34.65 per rental period
• In addition to the daily fee, each individual toll is billed at the cash rate or higher
• If you do not enrol and still drive through a cashless toll, Enterprise receives a violation notice via licence plate photo and charges you the toll plus an administrative fee of approximately US$4.95 to US$6.95 per usage day

All Enterprise vehicles in Connecticut are pre-equipped with an electronic toll device. Enrolment can happen automatically the first time you pass through a cashless toll if you have not opted out at the counter.

If you do not plan to leave Connecticut, you are unlikely to encounter any tolls at all. Ask the Enterprise agent at collection to clarify your options before driving.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Connecticut or on any roads you drive during the rental period.

Since Connecticut itself has no toll roads, this benefit applies primarily if your Enterprise hire takes you into neighbouring states such as New York or Massachusetts, where cashless tolls are common.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the Enterprise vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid

Example: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls crossing into New York, you receive US$18 back. If you paid US$40, you receive the US$25 cap.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To collect your Enterprise hire car in Connecticut, you must present the following physical documents at the counter:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone are not accepted by Enterprise at any Connecticut location.

Debit cards and prepaid cards are not accepted for the authorisation hold. Bring a backup credit card in your name in case your primary card is declined.

Yes, a physical major credit card in the main driver's name is required to pick up an Enterprise hire car in Connecticut.

At the Enterprise counter, a temporary authorisation hold of approximately US$300 to US$400 is placed on your credit card. This is an authorisation, not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold, which can take up to 15 working days.

Key points to bear in mind:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
• The driver's name must be printed on the physical card and match the hire agreement
• Digital wallets, virtual card numbers, and someone else's card are not accepted for the deposit
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Connecticut

Bring a backup credit card in your own name in case your primary card is declined. If you are travelling internationally, notify your bank before arrival to prevent fraud blocks on in-person authorisations.

The minimum age to hire from Enterprise in Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee.

For Enterprise in Connecticut, the additional driver underage fee is approximately US$15 per day plus applicable taxes. This fee is paid directly at the Enterprise counter and is not included in your prepaid booking total.

Additional restrictions for drivers under 25 at Enterprise locations in Connecticut include:

• Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle categories

Connecticut does not have a state law requiring Enterprise to rent to drivers under 21, unlike New York or Michigan. Drivers under 21 are not eligible to hire from Enterprise in Connecticut.

If you are between 21 and 24, select an eligible vehicle class during booking and budget for the daily surcharge, which will be collected at the Enterprise counter at your Connecticut collection point.

Yes, Enterprise offers after-hours vehicle returns at Hartford Bradley International Airport (BDL) in Connecticut.

To complete an after-hours return at BDL, follow these steps:

• Proceed to the car park at the airport and follow signs for hire car returns
• Park the Enterprise vehicle in the designated return area
• Lock the vehicle before leaving
• Place your keys in the drop box located next to the Customer Service Return Booth

Important: you remain responsible for the vehicle's condition until an Enterprise agent inspects it when the location reopens. Take photos of the vehicle's exterior and the fuel gauge before leaving, and keep your fuel receipt as evidence of a full tank.

For Enterprise neighbourhood locations elsewhere in Connecticut, after-hours return options vary by branch. Check your booking confirmation or contact the specific branch in advance to confirm whether a key drop or other after-hours procedure is available. Enterprise's free collection service at non-airport Connecticut locations operates during normal business hours only.

Enterprise rentals in Connecticut follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Enterprise hire in Connecticut:

• Check the fuel gauge with the Enterprise agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at collection
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Bradley Airport, leave the receipt in the envelope and keep a photo of the full gauge

If you return the Enterprise vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, you can add an additional driver to your Enterprise hire in Connecticut, either as part of your rate or for a fee paid at the counter.

For Enterprise in Connecticut, the additional driver fee is approximately US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.

Requirements for adding an additional driver at any Enterprise location in Connecticut:

• The additional driver must be present at the Enterprise counter at collection
• They must present a valid driver's licence and any required ID
• If their licence is not in English and uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by the vehicle's protections such as CDW/LDW and liability cover. If someone not listed on the agreement drives the vehicle in Connecticut, cover may be void and additional charges may apply.

If you need to add a driver after collection, visit an Enterprise branch in Connecticut to update the agreement in person.

The insurance cover included in your Enterprise hire in Connecticut depends on the rate plan you selected when booking.

Common cover types and what they protect:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Enterprise vehicle in Connecticut. Some US states require a minimum liability amount, but not all do

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. These are separate protections.

Common exclusions regardless of cover:

• Damage caused by prohibited use such as off-road driving, DUI, or unauthorised drivers
• Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Incidents not reported promptly to Enterprise

Review your booking confirmation carefully to confirm which coverages are included in your Connecticut Enterprise hire before arriving at the counter.

Yes, most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, and this applies to your Enterprise hire in Connecticut as well.

This benefit is particularly useful if you experience a medical emergency while driving through Connecticut or on a road trip to neighbouring states. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Connecticut, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise vehicle itself, which is handled separately by CDW/LDW. Check your booking confirmation for the exact terms applicable to your reservation.

Yes, one-way hires are generally possible with Enterprise in Connecticut, allowing you to collect at a Connecticut location such as Hartford Bradley International Airport and return the vehicle in another state.

Key points to understand before booking a one-way Enterprise hire from Connecticut:

• A drop-off fee may apply when you return the vehicle to a different location than your collection point. This fee is route-specific and varies by distance, vehicle class, and season
• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges due at destination. It is not prepaid and is collected by Enterprise at the counter
• Same-city returns, for example collecting at Bradley Airport and returning to a Hartford neighbourhood Enterprise branch, may not incur a drop-off fee, but this depends on the specific route
• Cross-border hires, such as driving from Connecticut into Canada, may be restricted or require prior authorisation from Enterprise. Check your hire agreement for territory rules

If you change your return location after booking, the rate may be re-priced and a new or higher drop-off fee may apply. Confirm any route changes directly with Enterprise before making them mid-hire.