Enterprise Car Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Toronto Pearson International Airport (YYZ), the Enterprise hire desk is located at the Car Hire Centre at Viscount Station, next to the ALT Hotel. You do not walk directly from the terminal to the desk.

• From Terminal 1: After collecting your luggage, follow signs for the LINK Train and board towards Viscount Station.
• From Terminal 3: Follow signs for the LINK Train after baggage claim and ride to Viscount Station.
• The LINK Train is free, runs 24 hours a day and 7 days a week, and departs every 4 to 8 minutes.
• The train journey takes approximately 5 minutes; total door-to-desk time is roughly 10 to 15 minutes.

Once you exit at Viscount Station, walk to the Car Hire Centre and proceed to the Enterprise desk. Bring your booking confirmation, a physical major credit card in the main driver’s name, and your valid driving licence.

Yes, Enterprise operates several downtown Toronto locations in addition to the airport, making it convenient if you do not need a vehicle immediately upon arrival.

• 2 Bloor St E, Unit C60 (Midtown Toronto, Bloor Yonge area): open Monday to Friday 08:00 to 18:00, Saturday and Sunday 09:00 to 14:00.
• 161 Bay St (Downtown Toronto Financial District).
• 200 Front St W (Downtown Toronto, Simcoe Place).

Downtown Toronto branches are street-level walk-in locations with no shuttle required. This can be a practical option if you are staying in the city centre before heading out, and downtown locations typically avoid the airport concession fees that apply at Toronto Pearson (YYZ), which can significantly reduce your total hire cost. Hours vary by branch, so confirm your specific location's schedule on your booking confirmation before you travel.

Yes, there is one major toll road in the Toronto area: Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. All other major highways such as the 401, 400, and QEW are toll-free.

The 407 ETR is 100% cashless. There are no toll booths; cameras photograph your licence plate and the bill goes to the hire company, which then charges your card. A typical 25 km peak-period trip on the 407 can cost approximately CAD 30.45 when you include the base toll, a trip charge, and a camera charge for vehicles without a transponder.

When collecting your Enterprise vehicle in Toronto, you will usually have the option to enrol in a toll programme:

• Enterprise TollPass: approximately US$3.95 to US$4.95 per day, capped at around US$30 per hire, covering eligible toll roads.
• Pay-per-use: actual toll amount plus an administrative fee per toll event.

If you drive the 407 without enrolling, Enterprise will still be billed and will pass the charge to your card along with processing fees. GPS devices may route you onto the 407 by default, so be aware of this when navigating around Toronto.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Toronto.

The main toll road in the Toronto area is Highway 407 ETR. Tolls on this highway are fully electronic and can add up quickly, especially on longer trips across the Greater Toronto Area. The Tolls Cashback benefit applies to those charges.

To claim your cashback after returning your Enterprise vehicle in Toronto:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so submit promptly once you return the vehicle.

To collect your Enterprise hire in Toronto, you must present the following physical documents at the desk:

• A valid, original driving licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting Toronto from abroad.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise desk. If you think you may need an IDP, obtain it in your home country before travelling to Toronto, as it cannot be issued abroad.

When collecting your Enterprise vehicle in Toronto, the desk will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is concluded and your bank releases the hold.

For Canada, typical security deposit holds range from approximately CAD 300 to CAD 500 for standard vehicles, although some Toronto locations may require a hold of around CAD 750. Premium or specialised vehicle classes can carry higher holds.

Important points to remember for your Enterprise collection in Toronto:

• Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit and prepaid cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel to Toronto to prevent fraud blocks on the authorisation.
• After returning the vehicle, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 working days.

Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Enterprise desk at your Toronto location.

Yes, hiring from Enterprise at Toronto Pearson International Airport (YYZ) usually involves additional charges beyond the base hire rate. These are standard airport-related fees that apply at most major airports in Canada.

• Airport Concession Recovery Fee (ACRF): typically 10% to 15% of the base rate, charged by Enterprise to recover the cost of operating at YYZ.
• Vehicle Licensing Fee: approximately CAD 10 to CAD 20 per day.
• Ontario HST (Harmonised Sales Tax): 13% applied to the hire charges.

One way to reduce these charges is to collect your Enterprise vehicle at a downtown Toronto location instead of the airport. Off-airport branches such as 2 Bloor St E or 200 Front St W do not carry the airport concession surcharge, which can result in savings of 20% to 40% compared to the YYZ desk. This option works well if you are arriving by train or staying in central Toronto before starting your journey.

Your booking confirmation will show which charges are included in your prepaid rate and which are payable at the Toronto Enterprise desk on collection.

Yes, when you hire from Enterprise in Toronto, provincial law in Ontario requires every hire vehicle to carry third-party liability cover. This statutory liability is included by default with your hire in Canada.

This means you are covered for bodily injury and property damage you may cause to others while driving your Enterprise vehicle in Toronto and across Ontario. However, the default statutory minimum may not be sufficient for all situations, and you can purchase additional liability cover (LIS/ALI/SLI) to increase your limits.

A few important points to note:

• Third-party liability covers damage or injury to others, not damage to the Enterprise hire car itself. For the vehicle, you need Collision Damage Waiver (CDW)/Loss Damage Waiver (LDW).
• It does not cover your own injuries (that requires Personal Accident Insurance) or your belongings.
• Only drivers named on the Enterprise hire agreement in Toronto are covered. Any additional driver must be added at the desk and must present a valid licence.

Review your booking confirmation to confirm what liability cover is included in your rate and whether you wish to add higher limits at the Enterprise desk in Toronto.

Most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection. This benefit can be especially useful when driving an Enterprise vehicle in Toronto, where Highway 401 is one of the busiest and widest highways in North America, and navigating unfamiliar one-way streets in neighbourhoods like Leslieville or Riverdale can be stressful.

The travel assistance benefit typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To contact assistance 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify. It also does not cover damage to the Enterprise hire vehicle (that is CDW/LDW) or third-party liability. Check your booking confirmation for the exact terms that apply to your Toronto hire.

Enterprise hires in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to ensure a smooth fuel return in Toronto:

• At collection, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During your hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning the car, refuel within approximately 15 km of the return location, whether that is the Enterprise facility at Viscount Station near Toronto Pearson Airport or a downtown Toronto branch.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Toronto with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the vehicle full is always the most economical option.

Yes, you can add an additional driver to your Enterprise hire in Toronto, either as part of your rate or for a fee payable at the desk.

For Enterprise in Toronto, the additional driver fee is CAD 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise desk in Toronto:

• The additional driver must be present at collection and show a valid driving licence.
• If their licence is not in English or uses a non-Latin alphabet, they must also present an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet Enterprise's minimum age requirements for Toronto hires.

Only drivers listed on the agreement are covered by Collision Damage Waiver (CDW)/Loss Damage Waiver (LDW) and liability protections. If someone drives the Enterprise vehicle in Toronto without being listed on the contract, cover may be void and additional charges could apply. If you need to add a driver after collection, visit an Enterprise branch in Toronto to update the agreement.

Toronto has some road features that can surprise first-time drivers, and it is worth knowing about them before collecting your Enterprise vehicle.

• One-way street mazes: Residential neighbourhoods such as Riverdale, Leslieville, and Roncesvalles feature fragmented one-way patterns rather than a predictable grid. Streets alternate directions (for example, one street runs westbound while the next runs eastbound), and navigation apps do not always handle these well. A wrong turn can add 10 minutes or more to a short trip.
• Historic downtown one-ways: Streets like Richmond (westbound) and Adelaide (eastbound) form paired arterials in central Toronto that can be counterintuitive if you are used to two-way streets in the centre.
• Highway 401: This is one of the widest and busiest motorways in North America, with up to 12 lanes including collector and express lane splits through Toronto. If you are not used to multi-lane expressways of this scale, allow extra time and plan your lane changes in advance.
• Black Creek Drive: Functions as a hybrid city-expressway with separated lanes and limited intersections, which can feel unusual compared to standard urban roads.

When driving your Enterprise hire in Toronto, a GPS or navigation app is strongly recommended, and building in extra time for unfamiliar routes will reduce stress.

Enterprise hires in Toronto booked through Hola Car Rentals follow a specific cancellation policy that differs from other partner brands.

For Enterprise (along with Alamo and National), the cancellation window is 48 hours before the scheduled collection time. If you cancel within 48 hours of your Toronto collection, a cancellation fee may apply. Cancellations made more than 48 hours in advance are generally eligible for a full refund.

Key points to remember:

• The 48-hour rule applies specifically to Enterprise bookings in Toronto and at other Enterprise locations.
• If you need to modify your collection date or time rather than cancel, changes may reprice your reservation based on current availability and rates.
• If your flight to Toronto is delayed by less than 24 hours, Enterprise will hold your reservation. For delays beyond 24 hours, contact Hola Car Rentals support as soon as possible.
• Refunds are returned to the original payment method and processing times vary by bank.

Always review the cancellation terms shown on your booking confirmation before making changes to your Enterprise hire in Toronto.