Enterprise Car Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To collect your Enterprise hire car in Ontario, you must present a complete set of physical documents at the counter. Digital copies are not accepted under any circumstances.

• A valid, unexpired driver’s licence with a photo, issued in your name
• A major credit card with your name printed on the physical card, used for the authorisation hold
• Your passport or a valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. For licences in other non-English languages, an IDP is strongly recommended as a translation aid, though not strictly mandatory. The IDP is never a standalone document and must always be carried with your original licence.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad for non-local licence holders.

An International Driving Permit (IDP) is recommended but not strictly required to hire from Enterprise in Ontario, Canada, depending on your licence language.

Visitors driving in Ontario can generally use a valid foreign driver’s licence. However, the following rules apply:

• If your licence is in English or French, no IDP is needed
• If your licence is in another language that uses a Latin alphabet, an IDP is strongly recommended as a translation document
• If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an IDP is required alongside your original licence at the Enterprise counter in Ontario

The IDP is a translation booklet only. It is never valid on its own and must always be presented together with your original driver’s licence. Enterprise in Ontario will not accept an IDP as a standalone document.

If you think you may need an IDP, obtain it in your home country before travelling to Ontario, as it cannot be issued to foreign licence holders once you have arrived.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required for the authorisation hold at Enterprise locations in Ontario.

At pick-up, Enterprise will place a temporary authorisation hold on your card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. Typical holds in Canada range from GBP 300 to GBP 500, though some locations may hold up to approximately GBP 750 depending on the vehicle class and location.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• The card must be physically present and in the main driver’s name
• Digital wallets (Apple Pay, Google Pay) are not accepted for the deposit

Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Ontario. It is advisable to bring a backup credit card and to notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.

After you return the vehicle, your bank controls when the hold is released, which can take up to 15 working days.

Yes, all bookings made through Hola Car Rentals for Enterprise vehicles in Ontario include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

Ontario has several toll routes, including the Highway 407 Express Toll Route (ETR), which is a fully electronic cashless highway. If you drive on toll roads in Ontario or elsewhere in Canada during your Enterprise hire, you can claim this benefit after returning the vehicle.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Ontario
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and are reimbursed afterwards up to the 5% cap.

Yes, drivers under 25 years old may be subject to a young driver surcharge when hiring from Enterprise in Ontario, Canada.

The exact amount of the surcharge varies by hire location within Ontario and is determined by Enterprise at the counter. For Enterprise, Alamo, and National locations, the additional driver fee structure is GBP 15 per day plus applicable taxes when an underage driver is added to the agreement, though the young driver surcharge for the primary renter may differ and should be confirmed directly at the Enterprise counter in Ontario.

• The surcharge is paid at the counter and cannot be pre-paid online
• All drivers under 25 must meet the minimum age requirement set by Enterprise for the Ontario location
• The surcharge applies per hire day and may be subject to local taxes

Minimum age requirements also apply. If a driver does not meet the minimum age threshold set by Enterprise in Ontario, they may be refused at the counter. Always confirm the applicable surcharge and minimum age with the Enterprise location before your collection date to avoid surprises.

Enterprise hires in Ontario follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it with a full tank to avoid additional fuel charges.

At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge as evidence.

At return, refuel within approximately 10 miles or 15 km of the Enterprise return location in Ontario so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• If you return the vehicle below the recorded starting level, Enterprise may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices
• An additional refuelling service fee may also apply
• For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge

If the vehicle was not full at pick-up, ask the Enterprise agent in Ontario to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.

Yes, you can add an additional driver to your Enterprise hire in Ontario, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver free of charge. If it is not included, Enterprise in Ontario charges GBP 15 per day plus applicable taxes for each additional driver.

Requirements for adding a driver at the Enterprise counter in Ontario:

• The additional driver must be physically present at collection
• They must present a valid driver’s licence and any required IDP
• They must meet the minimum age requirements set by Enterprise for Ontario
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone drives the Enterprise vehicle in Ontario without being listed on the agreement, cover may be void and additional charges could apply. If you need to add a driver after collection, you must visit an Enterprise branch in Ontario to update the agreement.

Cross-border travel from Ontario into the United States with an Enterprise hire vehicle may be permitted, but it is subject to specific conditions and must be authorised in advance.

Enterprise, like other hire partners, has rules governing cross-border one-way and round-trip travel between Canada and the US. Driving across the border without prior authorisation from Enterprise can void your hire agreement, your CDW/LDW cover, and your third-party liability protection.

• Confirm with Enterprise at the Ontario counter whether cross-border travel is permitted for your specific vehicle class and hire dates
• If permitted, ask Enterprise to note the authorisation on your hire agreement before you depart Ontario
• A one-way drop-off fee may apply if you plan to return the vehicle at a US location rather than back in Ontario
• Provincial law in Ontario requires third-party liability cover on all hire vehicles, which is included by default; confirm whether this cover extends across the border

If you are booking a one-way hire from Ontario to a US destination, the applicable drop-off fee will be shown under the To Pay at Destination section during checkout. Always review your booking confirmation and discuss cross-border permissions directly with Enterprise in Ontario before crossing.

Yes, most Hola Car Rentals bookings for Enterprise vehicles in Ontario include travel assistance cover provided by Terrawind Global Protection, though this benefit does not apply to Canadian or US residents.

If you are visiting Ontario from outside North America and experience an emergency during your Enterprise hire, such as a medical situation on the highway or an accident in a remote area of Ontario, this cover can provide support.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When contacting assistance, provide your full name, your Hola Car Rentals confirmation number, your location in Ontario, and a brief description of the situation. This cover does not replace CDW/LDW for damage to the Enterprise vehicle itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms applicable to your reservation.

Enterprise hires in Ontario come with certain protections by law and by rate, but the exact cover depends on the rate plan selected through Hola Car Rentals.

Under Canadian provincial law, every hire vehicle in Ontario must carry third-party liability insurance. This statutory liability is included by default when you hire from Enterprise in Ontario. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection beyond the provincial minimum.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself. Key points:

• A deductible or excess may apply unless your confirmation explicitly states zero deductible
• CDW/LDW does not cover third-party injuries or property damage to others
• Tires, undercarriage, and roof damage are commonly excluded unless a specific add-on is purchased
• Only drivers named on the Enterprise hire agreement in Ontario are covered

Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your rate and whether a deductible applies. At the Enterprise counter in Ontario, verify all listed coverages on the hire agreement before signing.

Ontario has cashless electronic toll roads, most notably Highway 407 ETR (Express Toll Route), which uses plate-based billing with no cash payment option. When you drive an Enterprise hire vehicle on toll roads in Ontario, charges are tracked electronically and billed through the hire company.

At the Enterprise counter in Ontario, you will typically have two options:

• Purchase an unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day depending on the Enterprise location and vehicle class), which covers all tolls during the hire period
• Decline the package and pay per use, in which case Enterprise will charge you the actual toll amounts plus administrative or processing fees after the hire ends

Toll charges can appear on your credit card days or even weeks after you return the Enterprise vehicle in Ontario, as toll agencies process invoices in batches. Always review the hire agreement before signing to understand the daily rate and any caps that may apply.

If you use your own toll pass, inform the Enterprise agent in Ontario at pick-up and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in Ontario. Submit your claim within 30 days of returning the vehicle.

If you return your Enterprise hire vehicle in Ontario after the agreed drop-off time, additional charges may apply once the grace period has passed.

Enterprise typically allows a grace period of approximately 30 minutes beyond the scheduled return time. If you exceed this window, Enterprise in Ontario may charge you for extra hours or an additional full hire day, plus any applicable late fees.

• Extra time charges are billed at the Enterprise daily or hourly rate for the Ontario location
• Late fees may be added on top of the time charges depending on Enterprise policy
• These charges are separate from your prepaid booking amount and are collected at the counter or billed to your credit card on file

If you know in advance that you need more time with your Enterprise vehicle in Ontario, contact Enterprise directly or use the Hola Car Rentals support channels to request an extension before your scheduled return time. Extensions are subject to vehicle availability and may reprice your hire.

Always plan your return to the Enterprise location in Ontario with enough time to refuel nearby and complete the return process before your scheduled drop-off time.

Yes, early collection at an Enterprise location in Ontario may be possible, but it is subject to vehicle availability at the time you arrive and may affect your hire pricing.

Enterprise in Ontario cannot guarantee that your specific vehicle will be ready before the scheduled collection time on your booking confirmation. If a vehicle is available when you arrive early, Enterprise may accommodate the earlier start, but this could reprice your hire based on the new collection time.

• Contact the Enterprise location in Ontario in advance to ask about early collection availability
• Be aware that changing your collection time may alter the total hire cost
• If no vehicle is available early, you may need to wait until your originally scheduled time

Enterprise in Ontario will generally hold your reservation for up to 24 hours after the scheduled collection time if you are delayed. If your delay exceeds 24 hours, the booking may be forfeited with no refund. For flight delays of less than 24 hours, Enterprise will typically hold the reservation, provided you arrive during counter operating hours.

If you need to formally change your collection time before your hire begins, use the Hola Car Rentals app or website to modify your booking, keeping in mind that date and time changes may result in re-pricing.