Enterprise Car Hire
in San Francisco

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Francisco, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Francisco.

No. With Hola Car Rentals, all costs and charges for your booking in San Francisco are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Francisco charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

From any terminal at San Francisco International Airport, take the AirTrain Blue Line directly to the Rental Car Centre. The AirTrain is free, operates 24 hours a day, and departs frequently from each terminal. The journey itself takes approximately 5 to 10 minutes, plus short walks at each end.

Once you arrive at the Rental Car Centre station, follow internal signage to the Enterprise counter. Enterprise is located inside the consolidated Rental Car Centre at 780 North McDonnell Road, San Francisco, CA 94128.

Plan your total time from landing to driving away carefully:

• Domestic arrivals: allow 60 to 90 minutes off-peak, or 90 to 150 minutes during busy periods
• International arrivals: allow 2 to 2.5 hours, accounting for immigration and baggage processing
• Counter queue times alone can range from 5 to 60 minutes depending on the time of day

The AirTrain stations are wheelchair accessible, with lifts at each stop.

To collect your Enterprise hire car in San Francisco, you must present all of the following physical documents at the counter. Digital copies are not accepted.

• A valid, unexpired driving licence with a photograph (original, not a digital version)
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold

If your driving licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

Enterprise in San Francisco may also request two items showing your current home address, such as a utility bill, phone bill, or pay slip dated within 30 days. Bring originals where possible.

Ensure all names match across your licence, passport, and credit card to avoid delays at the counter.

Yes, toll roads and bridges are a significant consideration for Enterprise renters in San Francisco. The Bay Area uses the FasTrak electronic toll system, and nearly all facilities are fully cashless.

The most common tolls you will encounter include:

• Bay Bridge (San Francisco to Oakland): approximately US$8.50 per crossing via FasTrak for a standard 2-axle vehicle, charged westbound only
• Golden Gate Bridge: approximately US$9.75 per crossing via FasTrak for a standard 2-axle vehicle, charged southbound only
• Express lanes on certain Bay Area motorways: dynamic pricing that varies by time of day

Your Enterprise vehicle in San Francisco will include an electronic toll device or plate-based billing system. At collection, you can opt for the Enterprise TollPass programme at US$4.95 per day (maximum US$34.65 per rental period) plus actual toll charges billed at the highest undiscounted rate. If you decline, the toll authority invoices Enterprise via licence plate recognition, and Enterprise then bills you the toll plus administrative fees that can be 30 to 50 percent higher than FasTrak rates.

Toll charges often appear on your card days or even weeks after the hire ends.

Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5 percent of your total booking value for tolls paid during your hire, including those on San Francisco Bay Area bridges and express lanes used with your Enterprise vehicle.

Given that a single Bay Bridge crossing costs approximately US$8.50 and the Golden Gate Bridge costs approximately US$9.75, the cashback can add up meaningfully over a multi-day Enterprise hire in San Francisco.

To claim your cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in San Francisco
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver’s name is required to pick up your Enterprise hire car in San Francisco. The card must be a physical card with the driver’s name printed on it. Debit cards, prepayment cards, virtual cards, and digital wallets are not accepted for the authorisation hold.

At the Enterprise counter in San Francisco, a temporary authorisation hold will be placed on your card. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and Enterprise’s policy at that location.

A few important points to bear in mind:

• Even if you prepaid your booking, you must still present a physical credit card at the Enterprise counter in San Francisco
• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days
• Notify your bank of your travel plans in advance to prevent fraud blocks on an in-person authorisation
• Bring a backup credit card in your name in case your primary card is declined

The minimum age to hire from Enterprise in San Francisco without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge on top of the base hire rate. Enterprise charges approximately US$15 per day for drivers under 25 in the United States.

Drivers under 25 hiring from Enterprise in San Francisco should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically restricted to drivers aged 25 and older. The classes most commonly available to younger drivers are economy, compact, intermediate, and compact SUV.

Additional requirements that apply regardless of age:

• A valid driving licence in good standing
• A major physical credit card in the main driver’s name for the security deposit
• An International Driving Permit if your licence uses a non-Latin alphabet

California does not have a state law requiring Enterprise or other hire companies to rent to drivers under 21, so the effective minimum age at the San Francisco location is 21 for most standard vehicle classes.

Enterprise hires in San Francisco follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Enterprise hire in San Francisco:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Refuel within approximately 10 miles of the return location at San Francisco International Airport or your chosen drop-off point so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in San Francisco with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the car was not full at collection, ask the Enterprise agent to record the exact starting level on the agreement and return it at that same level to avoid any dispute.

Yes, Enterprise city centre branches in San Francisco offer a free collection service for customers within 10 miles of the branch during normal business hours. This service is not available at the San Francisco International Airport branch due to airport security regulations.

Enterprise operates several city branches in San Francisco that may offer this service, including:

• Union Square at 340 O'Farrell Street, San Francisco, CA 94102
• Moscone Center at 687 Folsom Street, San Francisco, CA 94107
• SoMa Mission Street at 1600 Mission Street, San Francisco, CA 94103

To utilise the free collection service at a city centre Enterprise branch in San Francisco, confirm your reservation with the branch at least two hours before your preferred collection time. This helps the team plan the collection and ensures availability.

If you are arriving at San Francisco International Airport and plan to collect at the airport Enterprise counter, you will need to make your own way to the Rental Car Centre via the free AirTrain Blue Line rather than using the city centre collection service.

If your flight is delayed, Enterprise in San Francisco will generally hold your reservation for up to 24 hours from the original scheduled collection time. As long as you arrive within that window and the counter is open, your booking should be honoured.

Here is what to bear in mind:

• If the delay is less than 24 hours, proceed to the Enterprise Rental Car Centre at San Francisco International Airport via the AirTrain Blue Line as planned
• If the delay pushes your arrival beyond 24 hours from the original collection time, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• When you reach the Enterprise counter in San Francisco, mention the delay immediately so the agent can update your booking, which may take extra time if you are unprepared
• Ensure you arrive during the counter's service hours, as the Enterprise airport location operates within the consolidated Rental Car Centre

If your delay exceeds 24 hours, changes to your booking are not guaranteed, so early contact with support gives you the best chance of a smooth resolution.

Yes, you can add an additional driver to your Enterprise hire in San Francisco, either as part of your rate or for a fee payable at the counter.

When an additional driver is not included in your rate, Enterprise charges approximately US$15 per day in the United States. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in San Francisco:

• The additional driver must be present at collection with a valid, physical driving licence
• They must meet the minimum age requirements (25 to avoid a young-driver surcharge; 21 to 24 is permitted with a surcharge)
• If their licence uses a non-Latin alphabet, they must also present an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the Enterprise hire agreement in San Francisco are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone who drives without being listed on the contract may void those protections entirely.

The insurance cover included in your Enterprise hire in San Francisco depends on the rate plan you selected when booking through Hola Car Rentals. It is important to review your confirmation carefully before arriving at the counter.

The two main types of cover relevant to Enterprise hires in San Francisco are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or persons.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in San Francisco. Some US states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries or belongings. Always verify the exact coverages, limits, and deductibles on your hire agreement at the Enterprise counter in San Francisco before signing.

To return your Enterprise hire car at San Francisco International Airport, drive to the Rental Car Centre at 780 North McDonnell Road, San Francisco, CA 94128. Follow airport signage marked Rental Car Return as you approach the airport.

Inside the Rental Car Centre, proceed to the Enterprise return area and follow the agent's instructions. Before handing over the keys:

• Refuel at a petrol station near the airport to comply with the Full-to-Full fuel policy and avoid refuelling charges
• Take a photo of the fuel gauge and odometer as evidence of the tank level at return
• Keep your final fuel receipt showing the date, time, and station address

After completing the return with Enterprise in San Francisco, board the AirTrain from the Rental Car Centre station back to your departure terminal. The AirTrain serves all terminals and runs 24 hours a day at no cost.

If you are returning the vehicle outside normal hours, confirm after-hours drop-off procedures directly with Enterprise in San Francisco before your hire begins, as policies vary by location. Note that some city centre branches in San Francisco do not offer after-hours drop-off.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in San Francisco as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness during your trip
• Legal assistance in the event of a road accident, which can be particularly useful if you are involved in an incident on San Francisco Bay Area highways or bridges
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Enterprise vehicle itself (that is handled by CDW/LDW) or liability to third parties (handled by LIS/ALI/SLI).

To reach assistance 24 hours a day during your Enterprise hire in San Francisco, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.