VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Manitoba include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Manitoba, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Manitoba.
Will I face unexpected charges at the Enterprise counter in Manitoba when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Manitoba are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Manitoba charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Winnipeg International Airport (YWG) in Manitoba?
The Enterprise counter at Winnipeg International Airport (YWG) in Manitoba is located on the first floor of the Rental Car Facility, directly across from baggage claim at 2000 Wellington Ave, Winnipeg, MB R3H 1C2.
After collecting your luggage, follow the car hire signs to the Rental Car Facility. A shuttle service is available from the terminal to the facility. Once there, proceed to the Enterprise desk on the first floor to present your documents, sign the hire agreement, and collect your keys.
The YWG Enterprise counter is open daily from 07:30 to 23:59. For after-hours returns, a drop box is available at the airport where you can leave your contract and keys.
What documents do I need to pick up an Enterprise hire car in Manitoba?
To pick up your Enterprise hire car in Manitoba, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets if you are visiting from outside Canada
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required as a translation alongside your original licence. The IDP is not a standalone document and must be carried with your original licence.
At certain Enterprise locations in Manitoba, such as Winnipeg St. James Industrial, debit card use may be permitted but requires that your licence address be within 50 km of the branch and that you provide two address-verifying documents such as a utility bill dated within 30 days. A major credit card remains the most reliable option.
Are there toll roads on Enterprise hires in Manitoba?
No, Manitoba has no toll roads, toll bridges, or cashless express lanes, so you will not encounter any toll charges during a standard Enterprise hire in Manitoba.
There are no toll transponder programmes, congestion charges, or emissions zone fees operating anywhere in the province. You can drive throughout Manitoba without worrying about toll billing, transponder activation, or toll-related surcharges on your Enterprise hire agreement.
If your trip takes you beyond Manitoba into provinces or regions that do have tolls, standard toll rules and charges would apply in those areas. Keep any toll receipts from those portions of your journey, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your hire period.
Can I get Tolls Cashback on my Enterprise hire in Manitoba?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Enterprise hires in Manitoba.
Because Manitoba has no toll roads, you are unlikely to pay tolls within the province itself. However, if your Enterprise hire takes you into neighbouring regions or provinces where tolls do apply, you can claim up to 5% of your total booking value back for tolls paid during the hire period.
To claim your cashback after returning your Enterprise vehicle in Manitoba or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the young driver surcharge for Enterprise hires in Manitoba?
Yes, Enterprise charges a young driver surcharge in Manitoba for renters aged 21 to 24.
The underage surcharge at Enterprise locations in Manitoba, including Winnipeg St. James Industrial and Downtown Winnipeg Central Park, is GBP 20 per day. This fee is paid at the counter and is in addition to the base hire rate.
Drivers must be at least 21 years old to hire from Enterprise in Manitoba. Drivers under 21 are not permitted to hire. If you are 25 or older, no young driver surcharge applies.
If you are adding an additional driver to your Enterprise hire in Manitoba who is also between 21 and 24, the surcharge applies to that driver as well. All additional drivers must be present at the counter with a valid driver’s licence to be added to the hire agreement.
How does the security deposit work for Enterprise hires in Manitoba?
When you pick up your Enterprise hire in Manitoba, the counter will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the vehicle.
For Canada, typical security deposit holds range from approximately GBP 200 to GBP 300, though some Enterprise locations in Manitoba may require a higher authorisation of around GBP 600. The exact amount depends on the vehicle class, location, and season.
- You must present a physical, major credit card in the main driver’s name with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
After you return your Enterprise vehicle in Manitoba and the contract closes, the hold is released. Your bank or card issuer controls when the funds appear back on your account, which can take up to 15 business days. Notify your bank of your travel plans in advance to avoid the authorisation being flagged or declined.
What Enterprise locations are available in Manitoba beyond Winnipeg Airport?
Enterprise operates multiple locations across Manitoba, giving you flexibility beyond Winnipeg International Airport (YWG).
In Winnipeg, Enterprise has approximately 12 locations, including:
- Downtown Winnipeg Central Park, 283 Ellice Ave (open Monday to Friday with limited weekend hours)
- Winnipeg Earl Grey, 554 Pembina Hwy (open Monday to Friday, closed Sunday)
- Winnipeg St. James Industrial, 999 King Edward St (open Monday to Friday, closed weekends)
- Winnipeg Leila-McPhillips, 2230 McPhillips St
- Winnipeg Glenelm, 250 Henderson Highway
- Winnipeg Regent, 1392 A Regent Ave West
Outside Winnipeg, Enterprise also serves Thompson Airport (YTH) at 1 Airport Road, Thompson, MB, as well as neighbourhood locations in Brandon, Selkirk, and Steinbach.
Off-airport Enterprise locations in Manitoba typically offer lower daily rates than the airport counter, and Enterprise provides free pickup service at non-airport locations. Hours vary by branch, so confirm the operating hours of your chosen Manitoba location before finalising your booking.
Is third-party liability insurance included in an Enterprise hire in Manitoba?
Yes, when you hire from Enterprise in Manitoba, provincial law requires every vehicle to carry third-party liability cover, and this statutory liability is included by default with your hire.
Canadian provincial law mandates that all hire vehicles carry third-party liability insurance, so you will not be driving without basic cover in Manitoba. This protects you against bodily injury and property damage you may cause to others while driving the Enterprise vehicle.
However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to US$300,000. This is separate from Collision Damage Waiver (CDW/LDW), which covers damage to the Enterprise hire vehicle itself rather than third parties.
Review your booking confirmation to confirm exactly what liability cover is included in your rate and whether you wish to add higher limits at the Enterprise counter in Manitoba.
Does Travel Assistance cover me during an Enterprise hire in Manitoba?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in Manitoba as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this cover.
If you are visiting Manitoba from outside North America and experience an emergency during your Enterprise hire, such as a medical situation on a remote highway or an accident far from Winnipeg, Travel Assistance provides:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the Enterprise vehicle or LIS/ALI/SLI for third-party liability in Manitoba.
What is the fuel policy for Enterprise hire cars in Manitoba?
Enterprise hires in Manitoba follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Use the correct fuel type as indicated in the vehicle (petrol or diesel)
- Refuel within approximately 15 km of the return location before dropping off the vehicle
- Keep your final fuel receipt as proof in case of any dispute
If you return the Enterprise vehicle in Manitoba with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
For after-hours returns at Winnipeg International Airport (YWG), leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.
Can I add an additional driver to my Enterprise hire in Manitoba?
Yes, you can add an additional driver to your Enterprise hire in Manitoba, either as part of your rate or by paying a fee at the counter.
For Enterprise hires in Manitoba, the additional driver fee is GBP 15 per day when not included in your rate. Check your booking confirmation to see whether your rate already includes one free additional driver.
To add an additional driver at the Enterprise counter in Manitoba:
- The additional driver must be present at pickup with a valid, unexpired driver’s licence
- If their licence is not in English and uses a non-Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the hire agreement
- The additional driver must meet the minimum age requirement of 21 years old; drivers aged 21 to 24 will also incur the GBP 20 per day young driver surcharge
Only drivers listed on the Enterprise hire agreement in Manitoba are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.
How does the Enterprise car return process work at Winnipeg Airport in Manitoba?
Returning your Enterprise hire at Winnipeg International Airport (YWG) in Manitoba is straightforward whether you return during or after operating hours.
During counter hours (daily 07:30 to 23:59):
- Follow the car hire return signs to the Enterprise parking lot at 2000 Wellington Ave
- Park the vehicle and note the final mileage
- Lock the vehicle and bring the keys and your hire contract to the Enterprise counter on the first floor of the Rental Car Facility
- An agent will inspect the vehicle and close out your agreement
For after-hours returns at the Manitoba airport location:
- Park in the designated Enterprise return area
- Note the mileage and fuel level, and take a photo of the dashboard
- Place your contract and keys in the after-hours drop box at the facility
- Keep a copy of your hire agreement and fuel receipt for your records
Be aware that for after-hours drops, the vehicle remains your responsibility until an Enterprise agent formally checks it in the next morning. Taking photos of the vehicle condition before leaving the Manitoba airport lot is strongly recommended.
Can I pick up an Enterprise hire in Manitoba and return it in another city or province?
Yes, one-way hires are possible with Enterprise in Manitoba, but a drop-off fee may apply depending on your return location.
If you pick up your Enterprise vehicle at Winnipeg International Airport (YWG) or another Manitoba location and return it to a different city or province, the route determines whether a one-way fee applies:
- Returning to a different Enterprise location within Winnipeg may not incur a drop-off fee
- Returning to a different city in Manitoba or to another Canadian province will typically trigger a one-way fee
- Cross-border returns between Canada and the United States may be restricted or carry higher fees; confirm with Enterprise before booking
The drop-off fee for your specific Manitoba route is shown during the booking process under the "To pay at destination" section of your confirmation. This fee cannot be prepaid and is paid directly to Enterprise at the counter.
If your confirmation does not show a drop-off fee for your Manitoba route, none should be charged. If the Enterprise counter adds a fee not disclosed on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
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