Enterprise Car Hire
in Charleston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Charleston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Charleston.

No. With Hola Car Rentals, all costs and charges for your booking in Charleston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Charleston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Charleston International Airport (CHS) is located at 5500 International Blvd #114, Charleston, SC 29418. The counter is situated near baggage claim in the main terminal, so after collecting your luggage you can proceed directly to the Enterprise desk without needing a shuttle or train.

Once you have completed the paperwork at the counter, it is a short walk to the hire car facility in the parking garage where your vehicle will be waiting. The Enterprise counter at Charleston airport operates daily from 7:00 AM to 11:59 PM, which covers most arriving flights including late-evening arrivals.

If you are arriving outside those hours, plan your travel accordingly, as no after-hours pickup option is specified for this location.

Enterprise operates several locations in the Charleston area, each with different hours.

• Charleston International Airport (CHS): open daily 7:00 AM to 11:59 PM
• Charleston West Ashley (2004 Savannah Hwy): Monday to Friday 8:00 AM to 6:00 PM, Saturday and Sunday 9:00 AM to 12:00 PM
• North Charleston Cross County Rd (7291 Cross County Rd): Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, Sunday closed
• North Charleston Gaslite (2133 N Boland Cir): similar weekday hours
• Charleston James Island (933 Folly Rd): similar limited hours

If you are flying into Charleston, the airport Enterprise location offers the longest daily window. Neighbourhood branches have significantly shorter hours, so plan your pickup and return times carefully to avoid arriving when the counter is closed. No after-hours key-drop details are confirmed for any Charleston Enterprise location, so returning outside operating hours should be arranged in advance with the counter.

Toll roads are not a major concern for most driving within Charleston itself, but South Carolina does have one primary toll road: the Southern Connector on Interstate 185, connecting I-185 to I-385 near Greenville, roughly 16 miles in length. If your Enterprise hire takes you beyond the Charleston area towards Greenville, you may encounter this toll.

The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system, but also accepts cash (exact change at some ramps) and major credit cards (Visa, Mastercard, Discover, Amex) at mainline plazas. PIN debit cards, cheques, and money orders are not accepted.

Typical costs for a standard car range from US$0.075 to US$3.00 for the full 16-mile stretch.

At the Enterprise counter in Charleston, you may be offered an optional electronic toll programme (such as PlatePass or e-Toll) for approximately US$3.95 to US$4.95 per day, capped at around US$19.75 per hire, plus actual toll charges. If you decline and drive through a cashless lane, Enterprise may bill the toll at the highest undiscounted rate plus an administrative fee of up to US$15 per toll occurrence.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Charleston or on any roads you travel during the hire period.

If your trip takes you towards Greenville and you use the Southern Connector toll road, those charges are eligible. Here is how to claim:

• Email [email protected] within 30 days of returning your Enterprise vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from the Enterprise counter, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay them normally and claim reimbursement afterwards.

When collecting your Enterprise hire in Charleston, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence; it is not accepted on its own.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at the Enterprise counter in Charleston or at any other location.

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at the Enterprise counter in Charleston. The card is used to place a temporary authorisation hold, not a charge, on your available credit for the duration of the hire.

For a standard vehicle in the United Kingdom, the typical hold is approximately GBP 300 to GBP 400, though the exact amount is set by Enterprise at the time of pickup and may vary by vehicle class or location.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• The card must be physically present; digital wallets alone are not sufficient
• The name on the card must match the main driver on the hire agreement

Even if you prepaid your booking online, you must still present a physical credit card at the Charleston Enterprise counter. The hold is released after you return the vehicle, but your bank controls when the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

Downtown Charleston has a well-known network of one-way streets that can be confusing, especially for first-time visitors driving an Enterprise hire on the peninsula. Streets such as Coming Street, Ashley Avenue, and Rutledge Avenue operate as high-volume one-way corridors, and the layout has historically caused wrong-way driving among visitors who miss signage in the narrow, busy environment.

A few things to keep in mind when driving your Enterprise hire in downtown Charleston:

• One-way pairs are common: northbound and southbound traffic is split across different parallel streets, unlike the two-way grids found in many other UK cities
• Speeds on some one-way streets can feel unexpectedly fast for a residential area, which surprises drivers accustomed to bidirectional neighbourhood roads
• U.S. 17 experiences periodic closures near the West Ashley to Lockwood Boulevard section, which can disrupt river-crossing routes
• As of 2025, the city is conducting a feasibility study on converting some of these streets to two-way traffic, so conditions may evolve

Using a GPS or navigation app is strongly recommended when driving your Enterprise hire in downtown Charleston. Allow extra time for detours and pay close attention to one-way signage, particularly in the medical district and historic core.

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this applies to your Enterprise hire in Charleston as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident, which is relevant if you are involved in an incident on Charleston's one-way streets or on highways like U.S. 17
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week, contact Terrawind directly:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to your Enterprise vehicle or third-party liability insurance. Check your booking confirmation for the exact terms that apply to your reservation.

Yes, you can add an additional driver to your Enterprise hire in Charleston, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence.

For Enterprise in Charleston, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra charge; check your booking confirmation for the line that reads additional driver free of charge to confirm whether this applies to your reservation.

Important conditions for adding a driver at the Enterprise counter in Charleston:

• The additional driver must appear in person at pickup and sign the hire agreement
• They must meet the same minimum age and licence requirements as the main driver
• If their licence is not in a Latin (Roman) alphabet, an IDP is required
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

If you need to add a driver after pickup, you must visit an Enterprise branch in person to update the agreement. Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old, but Enterprise applies its own rules, so confirm at the Charleston counter.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Enterprise hire in Charleston. Enterprise charges US$15 per day plus taxes for drivers aged 21 to 24, and this fee is paid directly at the counter.

South Carolina follows the standard UK policy: the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay the daily underage fee and face restrictions on certain vehicle classes. Most premium, full-size, luxury, and speciality vehicles are limited to renters aged 25 and older.

Drivers under 21 are generally not permitted to rent from Enterprise in Charleston or most other UK locations outside of New York and Michigan, where state law requires rentals to licensed drivers aged 18 and older (with a surcharge).

If you are between 21 and 24, plan for the additional daily cost when budgeting your Charleston hire, and select an eligible vehicle class such as economy, compact, or intermediate to avoid class-based restrictions.

Your Enterprise hire in Charleston follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Charleston:

• At pickup, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location, whether that is the airport at 5500 International Blvd or a neighbourhood Enterprise branch
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return, or leave the receipt in the envelope for after-hours drops

If you return the Enterprise vehicle in Charleston with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.

Yes, one-way hires are possible with Enterprise in Charleston, but a drop-off fee may apply depending on your return location. This fee is route-specific and varies by destination, vehicle class, and season.

How the fee works for your Charleston Enterprise booking:

• Returning to a different Enterprise location within the same city or metro area (for example, from the airport to West Ashley) often carries no drop-off fee
• Returning to a different city or state typically triggers a one-way fee, which will be shown under the To pay at destination section during checkout on the Hola Car Rentals website
• Cross-border one-ways (for example, returning to a location outside the UK) may be restricted or carry higher fees; confirm with Enterprise before booking

Always check your booking confirmation for the Drop-Off Fee line before pickup. If the fee shown at the Enterprise counter in Charleston differs from what your confirmation states, complete the pickup, keep all paperwork, and contact Hola Car Rentals support afterwards. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

The insurance included in your Enterprise hire in Charleston depends on the rate plan you selected when booking through Hola Car Rentals. It is important to understand what each type of coverage does and does not protect.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Charleston. Some UK states require a minimum level of liability; South Carolina does not mandate that hire companies include it by default, so check your confirmation carefully and consider adding it if it is not included.

Neither CDW/LDW nor LIS covers your personal injuries (that requires PAI) or your belongings (that requires PEC). At the Enterprise counter in Charleston, you may be offered additional optional products; review your Hola Car Rentals confirmation first so you know what is already included and can decline duplicates confidently.