Enterprise Car Hire
in Augusta

Hola Car Rentals is the only premium partner of the top car hire brands operating in Augusta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Augusta.

No. With Hola Car Rentals, all costs and charges for your booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise location serving Augusta State Airport (AUG) is an offsite facility at 171a State St, Augusta, ME 04330. This is not an on-terminal counter, so you will not find Enterprise inside the Augusta airport building itself.

Upon arriving at Augusta State Airport, call 1-800-RENT-A-CAR from a pay phone to request the shuttle to the Enterprise facility. The same 171a State St address serves both airport pickups via shuttle and walk-in customers from the Augusta area.

Because this is an offsite arrangement, allow extra time after landing before you are behind the wheel. Shuttle availability depends on response time after your call, so factor this into your plans, especially if you have a connecting commitment.

Enterprise operating hours at the Augusta location (171a State St) vary depending on the day and the service type.

• Airport offsite service hours: Monday through Friday, 08:00 AM to 05:00 PM; closed Saturday and Sunday.
• Neighbourhood branch hours: Tuesday through Friday, 08:00 AM to 06:00 PM; Saturday, 09:00 AM to 01:00 PM; closed Sunday and Monday.

There is no confirmed after-hours pickup or key-drop option at the Enterprise Augusta location. If your flight arrives outside these windows, your booking may not be honoured. Enterprise and other hire partners generally hold a reservation for up to 24 hours from the original pickup time, but service hours at this Augusta facility are limited, so plan your arrival accordingly.

If your arrival is delayed by more than 24 hours, contact support as soon as possible to avoid losing your reservation.

To collect your Enterprise hire in Augusta, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy).
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or travel tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Enterprise Augusta staff will not accept digital versions on a phone or tablet. Debit and prepaid cards are not accepted for the authorisation hold.

Augusta sits at the northern end of the Maine Turnpike, which uses the E-ZPass electronic toll system. Cash toll booths have largely been eliminated in Maine, so tolls are collected electronically either via a transponder or by plate-based billing.

Your Enterprise hire in Augusta will come equipped with an electronic toll device. At the counter you can choose between two options:

• Enterprise TollPass Service: a daily fee of US$4.95, capped at US$34.65 per hire period, plus the actual toll amounts you incur. No service charge applies on days when you do not use a toll road.
• Pay per use without enrolment: if you drive through a toll lane without enrolling, Enterprise will still charge the toll amount plus administrative processing fees to the card on file, often weeks after the hire ends.

E-ZPass is accepted across 19 states in the North-east and Mid-Atlantic, so if you plan to drive beyond Augusta into other parts of New England, the same device applies. Toll charges typically appear on your statement four to six weeks after the hire period ends.

Through Hola Car Rentals, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.

Yes, drivers under 25 hiring from Enterprise in Augusta will be subject to a young driver surcharge. Enterprise charges US$15 per day for drivers under 25, in addition to the base hire rate.

Maine does not have a state law requiring hires to drivers under 21 (unlike New York or Michigan), so the minimum age at the Enterprise Augusta location follows Enterprise's standard policy. Drivers aged 21 to 24 can hire but must pay the daily underage fee and are restricted from certain vehicle classes such as full-size SUVs, premium, luxury, convertible, and minivan categories.

Drivers 25 and older are not subject to any age surcharge at the Enterprise Augusta counter.

If you are between 21 and 24, plan to select an economy, compact, or intermediate vehicle class to avoid class-based restrictions. Bring a valid driver’s licence and a major credit card in your name for the authorisation hold.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Augusta, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Augusta is located at the northern terminus of the Maine Turnpike, a fully cashless E-ZPass highway, so toll charges are a real possibility on this route. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid.

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$400, the maximum cashback is US$20. Refunds are issued to the original payment method and typically process within seven to ten business days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Enterprise hire in Augusta, but the additional driver must be present at the counter at the time of pickup to show a valid driver’s licence and sign the hire agreement.

Enterprise charges US$15 per day for additional drivers who are not included in your rate. Check your booking confirmation to see whether your specific rate includes one additional driver at no extra cost.

Requirements for any additional driver at the Enterprise Augusta counter:

• Must be physically present at pickup with a valid driver’s licence.
• Must meet the minimum age requirements. Drivers under 25 may be subject to a young driver surcharge.
• Must present the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges.

Enterprise will place a temporary authorisation hold on your credit card at the Augusta counter when you pick up the vehicle. This hold is not a charge but it reduces your available credit until your bank releases it after the hire ends.

For standard vehicle classes in the United Kingdom, typical security deposit holds range from GBP 300 to GBP 400. Premium or speciality vehicles may carry higher holds. The exact amount is set by Enterprise at the Augusta counter and may vary by vehicle class, hire duration, and season.

Important requirements for the deposit at Enterprise Augusta:

• A physical, major credit card with the driver’s name printed on the card is required. Debit cards and prepaid cards are not accepted.
• The card must be in the main driver’s name.
• You must have sufficient available credit to cover both the hold and any expected charges.

After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls how quickly it reappears on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, Enterprise does offer one-way hires from Augusta, allowing you to pick up the vehicle at the Augusta location and return it to a different city or location.

A drop-off fee may apply depending on the route. This fee is set by Enterprise and varies based on the destination, distance, vehicle class, and season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. It is not included in the prepaid rate and must be paid at the counter.

Key points to keep in mind for a one-way hire from Augusta:

• The drop-off fee is route-specific and cannot be waived or prepaid through the booking platform.
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
• Cross-border one-ways, such as driving from Augusta into Canada, may be restricted or require prior authorisation from Enterprise.

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Augusta itinerary before pickup.

Enterprise hires in Augusta follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Refuel within approximately 10 miles of the Enterprise Augusta return location at 171a State St before dropping off the vehicle.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

For after-hours returns, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

When hiring from Enterprise in Augusta, there are two main types of coverages to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Enterprise hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Augusta. Some UK states require a minimum level of liability, but not all do. Adding supplementary liability cover up to GBP 250,000 is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections and should be considered together. Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your selected rate before accepting or declining anything at the Enterprise Augusta counter.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident while driving your Enterprise hire in or around Augusta, Maine.

Core benefits typically included are:

• Travel insurance with medical cover for up to five passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring from Enterprise in Augusta, you do not qualify for this benefit.

For vehicle-specific breakdown assistance during your Enterprise hire in Augusta, contact Enterprise roadside assistance directly using the number printed on your hire agreement. Travel assistance through Terrawind covers personal medical and legal situations, not mechanical issues with the hire vehicle itself.

To reach Terrawind assistance 24 hours a day, call +1 888 980 9992 or contact them via WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number.

Yes, in most cases you can drive your Enterprise hire from Augusta into neighbouring states such as New Hampshire, Vermont, or Massachusetts, as interstate driving within the continental United States is generally permitted under standard hire agreements.

However, there are important conditions to verify before crossing any border:

• Check your hire agreement for any geographic restrictions. Some vehicle classes or promotional rates may limit travel to specific states or regions.
• Cross-border travel into Canada from Augusta requires explicit authorisation from Enterprise. Not all rates permit this, and attempting to cross without approval may void your CDW/LDW and liability cover.
• If you plan to drive on toll roads in other New England states, the E-ZPass transponder in your Enterprise vehicle is accepted across 19 states in the North-east and Mid-Atlantic, so you will not need a separate device.

Always review the terms on your hire agreement at the Enterprise Augusta counter before departing for another state or country. If you are unsure whether your planned route is permitted, ask the Enterprise agent at pickup to confirm and note any restrictions on the contract.