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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Enterprise counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Enterprise hire car in Georgia?
To pick up your Enterprise hire car in Georgia, you must bring a set of physical documents to the counter. Digital copies are not accepted.
- Original, unexpired driver’s licence in the main driver’s name
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is recommended but not strictly required if your licence is in a Latin-based script
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
At Enterprise locations across Georgia, including Atlanta Hartsfield-Jackson (ATL) and Savannah-Hilton Head (SAV), all named drivers must be present at pick-up and show a valid licence. The IDP is a translation only and must be carried alongside your original licence, never as a standalone document.
Do I need an International Driving Permit to rent from Enterprise in Georgia?
Not always, but it depends on your licence. At Enterprise locations in Georgia, a foreign driver’s licence is generally accepted if it is valid, unexpired, and uses a Latin (Roman) alphabet.
An IDP is required if your licence uses a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, Enterprise will need the IDP as a translation alongside your original licence.
Even when not strictly required, carrying an IDP is a smart precaution, especially if your licence is not in English. The IDP is not a standalone document and must always be presented together with your original licence.
If you think you may need an IDP, obtain it in your home country before travelling to Georgia. Issuers such as AAA in the United States do not issue IDPs to non-US licence holders.
How do toll roads work when renting from Enterprise in Georgia?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes on major interstates. If you plan to drive in the Atlanta area with your Enterprise hire car, understanding how these lanes work will help you avoid unexpected charges.
The primary transponder system is Peach Pass. Compatible alternatives include SunPass and Quick Pass. All Georgia Express Lanes are fully cashless, meaning there are no cash payment options at any point. Cameras record every vehicle’s licence plate entering the lanes.
Typical dynamic pricing on the main Atlanta-area express lanes:
- I-85 Express Lanes (15 miles): US$0.10 to US$0.90 per mile depending on congestion
- I-75 Express Lane (12 miles): minimum US$0.10 per mile with variable rates
- Northwest Corridor Express Lane (I-75 and I-575): minimum US$0.10 per mile
At the Enterprise counter in Georgia, you can purchase an unlimited toll package, typically priced between US$11 and US$25 per day, or opt out and pay per use. If you opt out, Enterprise will charge the actual toll amount plus an administrative processing fee to your credit card after the hire ends. Vehicles with three or more occupants may use Peach Pass express lanes toll-free.
Can I get cashback on tolls paid during my Enterprise hire in Georgia?
Yes, you can get cashback on tolls paid during your Enterprise hire in Georgia. All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the period of hire.
Given that Georgia Express Lanes near Atlanta use dynamic pricing and can add up quickly, this benefit is worth claiming. Here is how it works:
- Pay your tolls normally during the hire, whether through the Enterprise toll programme or another accepted method
- After returning the vehicle, email [email protected] within 30 days
- Include your booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Georgia Express Lane tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What is the minimum age to hire from Enterprise in Georgia?
The minimum age to hire from Enterprise in Georgia is 21. Renters between 21 and 24 years old are subject to a young-driver surcharge, which is charged daily at the counter and is not included in your prepaid rate.
For Enterprise locations in Georgia, the young-driver surcharge is US$15 per day plus applicable taxes. This fee applies at all Georgia Enterprise locations, including Atlanta Hartsfield-Jackson (ATL), Savannah-Hilton Head (SAV), and neighbourhood branches across the state.
Additional restrictions for drivers under 25 in Georgia include:
- Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
- Economy, compact, and intermediate categories are generally available to renters aged 21 to 24
- A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age
Renters aged 25 and older are not subject to any young-driver surcharge at Enterprise in Georgia.
How does the security deposit work at Enterprise in Georgia?
When you pick up your Enterprise hire in Georgia, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
Typical security deposit holds at Enterprise locations in the United States, including Georgia, are approximately US$300 to US$400 for standard vehicle classes. Premium or specialised vehicles may carry higher holds.
- Only a major credit card with the driver’s name printed on the card is accepted for the hold. Debit cards and prepaid cards are not accepted
- The card must be in the main driver’s name
- Make sure your card has sufficient available credit to cover the hold in addition to any other pending charges
- After you return the vehicle, the hold is released. Your bank or card issuer controls when it appears back on your available credit, which can take up to 15 business days
If you are renting at a busy Georgia Enterprise location such as Atlanta Hartsfield-Jackson (ATL), notify your bank of your travel plans in advance to avoid the authorisation being flagged as suspicious. Bringing a backup credit card is also recommended.
Can I add an additional driver to my Enterprise hire in Georgia?
Yes, you can add an additional driver to your Enterprise hire in Georgia, either at no cost if your rate includes it or for a fee paid at the counter.
When the additional driver is not included in your rate, Enterprise in Georgia charges US$15 per day plus applicable taxes for each extra driver. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
Requirements for adding a driver at any Enterprise location in Georgia:
- The additional driver must be present at pick-up and show a valid, original driver’s licence
- If their licence uses a non-Latin alphabet, an IDP is also required
- The additional driver must meet the minimum age requirement of 21 for Georgia Enterprise locations
- Drivers aged 21 to 24 may be subject to the young-driver surcharge
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by the vehicle’s protections. If someone not named on the contract drives the Enterprise vehicle in Georgia, coverage may be void and additional charges may apply.
What insurance coverage is included with an Enterprise hire in Georgia?
The insurance coverage included with your Enterprise hire in Georgia depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.
The two main types of coverage relevant to Enterprise hires in Georgia are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Georgia. Some US states require a minimum level of liability cover; confirm whether it is included in your rate or available as an add-on
Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving. All drivers must be named on the hire agreement for cover to apply.
If you have questions about what is included in your specific Enterprise Georgia booking, review your confirmation or contact support before pick-up.
Does travel assistance cover me if I have an emergency during my Enterprise hire in Georgia?
Yes, most bookings include travel assistance cover through Terrawind Global Protection, which can help if you experience a medical emergency or other covered incident during your Enterprise hire in Georgia. Note that this benefit does not apply to US or Canadian residents.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident, which is relevant if you are involved in a collision on Georgia highways such as I-85 or I-75
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Enterprise hire in Georgia, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and your booking confirmation number ready. This cover does not replace CDW or LDW for damage to the Enterprise vehicle, nor does it cover third-party liability. Always check your specific booking confirmation for the exact terms and limits that apply to your Georgia hire.
What is the fuel policy for Enterprise hires in Georgia?
Enterprise hires in Georgia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at any Georgia Enterprise location:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard
- Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered and may generate additional charges
- Before returning the vehicle, refuel within approximately 10 miles of the Enterprise return location in Georgia so the gauge does not drop below full
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before handing over the keys
If you return the Enterprise vehicle in Georgia with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge for your records.
Can I pick up my Enterprise hire in Georgia at one city and return it in another?
Yes, one-way hires are possible with Enterprise in Georgia. You can pick up at one location, such as Atlanta Hartsfield-Jackson (ATL), and return at another, such as Savannah-Hilton Head (SAV) or Augusta Regional (AGS), subject to availability and applicable fees.
A drop-off fee may apply depending on the route. This fee is set by Enterprise and varies by the specific cities, distance, season, and vehicle class. Key points to know:
- The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process and on your confirmation
- Same-city airport to downtown routes often carry no drop-off fee, while city-to-city routes across Georgia typically do
- Premium and large SUV classes may carry higher repositioning fees
- The drop-off fee cannot be prepaid and is paid at the Enterprise counter in Georgia at pick-up
If you change your return location after booking, the hire may be repriced and the drop-off fee recalculated. Always confirm the fee shown on your confirmation matches what Enterprise presents at the Georgia counter before signing the agreement.
What are the counter hours for Enterprise locations in Georgia?
Enterprise counter hours in Georgia vary by location and are not uniform across the state. Hours at airport locations such as Atlanta Hartsfield-Jackson (ATL) and Savannah-Hilton Head (SAV) may differ from neighbourhood branches in cities like Atlanta, Savannah, Augusta, Columbus, and Macon.
Examples of typical hours at Georgia Enterprise branches:
- Weekday hours at many Georgia Enterprise locations run from approximately 8:00 AM to 6:00 PM
- Saturday hours are often reduced, commonly 9:00 AM to 5:00 PM or shorter
- Sunday hours are limited at many branches and some downtown locations are closed entirely on Sundays
- After-hours returns may not be available at all Georgia Enterprise locations. Some downtown Atlanta branches, for example, do not offer after-hours key drop
Enterprise will hold your reservation for up to 24 hours from the original pick-up time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible. Always confirm the specific hours for your Georgia Enterprise pick-up location before travel, as hours can change on public holidays. Your booking confirmation is the best reference for the exact location details.
Can I drive my Enterprise hire car from Georgia to another state?
Yes, in most cases you can drive your Enterprise hire car from Georgia to other US states. Interstate driving is generally permitted under standard Enterprise hire agreements, and Georgia's location in the southeastern United States makes it a common starting point for trips to neighbouring states such as Florida, Tennessee, South Carolina, Alabama, and North Carolina.
Important points to confirm before crossing state lines:
- Review your hire agreement for any territory restrictions. Some vehicle classes or promotional rates may limit where the car can be driven
- Cross-border travel to another country, such as Canada or Mexico, is typically not permitted without prior written authorisation from Enterprise and may void your cover
- Your CDW, LDW, and liability cover generally follow the vehicle within permitted US territory, but always verify the geographic limits on your hire agreement
- One-way drop-offs in a different state are subject to availability and a drop-off fee, which will be shown on your confirmation if applicable
If you are unsure whether your specific Enterprise Georgia hire allows travel to a particular state or region, confirm with the Enterprise counter at pick-up and review the terms on your hire agreement before departing.
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