Enterprise Car Hire
in Alaska

Hola Car Rentals is the only premium partner of the top car hire brands operating in Alaska, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alaska.

No. With Hola Car Rentals, all costs and charges for your booking in Alaska are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alaska charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Ted Stevens Anchorage International Airport (ANC) in Alaska is located in the consolidated hire facility on the south terminal, one level below baggage claim. Follow the hire signs from the arrivals area.

If you arrive at the north terminal, you will need to take a shuttle to the south terminal before reaching the Enterprise counter. The vehicles are also located at this consolidated facility, so no additional shuttle to an off-site lot is required once you are at the counter.

Enterprise does not offer off-airport collection at ANC, so all customers must proceed to the south terminal facility to collect their vehicle. Allow extra time if you are connecting from the north terminal, especially if you have checked luggage.

Enterprise has airport counters at both Fairbanks International Airport (FAI) and Juneau International Airport (JNU) in Alaska.

• Fairbanks (FAI): The Enterprise counter is on the lower level of the terminal, directly opposite baggage claim. No shuttle is needed. The counter is reported to be open from approximately 6:30 AM to midnight daily, so plan your arrival accordingly if you have a late-night flight.
• Juneau (JNU): The Enterprise counter is located in the baggage claim area. Vehicles are kept onsite, so no shuttle is required after completing your paperwork at the counter.

At both locations, have your booking confirmation, valid driving licence, and a major credit card in the main driver’s name ready to present at the Enterprise desk. If your licence is not in the Latin alphabet, bring an International Driving Permit as well.

Alaska has almost no toll roads. The only tolled facility in Alaska is the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage.

• The Whittier Tunnel is the longest highway tunnel in North America at approximately 2.5 miles.
• Payment is cash only at a manned toll booth. There are no electronic transponders, E-ZPass, or cashless systems in Alaska.
• The toll for a standard 2-axle car is US$13. Larger vehicles with more axles pay higher rates.

Because Alaska uses a cash-only booth, the electronic toll programmes that Enterprise and other hire companies offer in other states do not apply here. You simply pay cash at the booth before entering the tunnel. No daily toll programme fees or transponder charges will be activated for this tunnel.

There are no congestion charges or emissions zones anywhere in Alaska.

Yes, you can claim Tolls Cashback on the Whittier Tunnel toll you pay during your Enterprise hire in Alaska, as all bookings made through Hola Car Rentals include this benefit.

The Whittier Tunnel is Alaska's only toll road, and it charges US$13 cash for a standard car. Since there is no electronic toll system in Alaska, you pay directly at the cash booth. After your hire ends, you can submit a claim to recover up to 5% of your total booking value.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed hire agreement from Enterprise, and a receipt or proof of the toll payment.

Refunds are processed to the original payment method within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

To collect your Enterprise hire car in Alaska, you must present the following physical documents at the counter:

• A valid, unexpired driving licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card physically printed with the main driver’s name, with sufficient available credit to cover the excess hold (typically US$300 to US$400 for standard vehicles in the United States).
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Alaska from abroad.

Digital documents are not accepted at the Enterprise counter. All documents must be originals. Debit and prepaid cards are not accepted for the excess deposit. If you are an additional driver, you must also be present at pickup with your own valid licence.

Yes, drivers aged 21 to 24 can hire a car from Enterprise in Alaska, but a young-driver surcharge applies and certain vehicle classes are restricted.

In the United States, the standard minimum age to hire without a surcharge is 25. Enterprise in Alaska follows this general rule, meaning renters aged 21 to 24 will pay an additional daily young-driver fee at the counter. The exact amount varies by location and is not fixed, so confirm the surcharge with the Enterprise desk at your Alaska pickup location.

Vehicle class restrictions also apply for under-25 renters. Categories such as full-size SUVs, luxury, premium, minivans, and convertibles are typically limited to drivers aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.

All standard requirements still apply regardless of age:

• Valid driving licence in good standing.
• Major credit card in the main driver’s name for the excess deposit.
• Any required International Driving Permit if your licence is not in the Latin alphabet.

Yes, you can drive your Enterprise hire car through the Anton Anderson Memorial Tunnel (Whittier Tunnel) in Alaska, provided your vehicle meets the size and axle requirements at the toll booth.

The Whittier Tunnel is Alaska's only toll road and the longest highway tunnel in North America at approximately 2.5 miles. It connects Whittier to Highway 1 near Anchorage. Key points to know before driving through:

• Payment is cash only at a manned booth. No electronic transponder or card payment is accepted.
• The toll for a standard 2-axle hire car is US$13. Larger vehicles with more axles pay higher rates.
• Enterprise hire vehicles in Alaska are generally restricted to paved roads and main highways, which the Whittier Tunnel access road qualifies as.
• There is no daily toll programme or transponder service from Enterprise that applies to this tunnel, so you simply pay cash at the booth.

Carry cash before approaching the tunnel, as there are no alternative payment options at the booth.

Yes, Enterprise will place a temporary authorisation hold on your credit card when you collect your hire in Alaska.

For standard vehicles hired in the United States, the typical hold is approximately US$300 to US$400. However, the exact amount varies by vehicle class, hire location, and season. Premium or larger vehicles may carry a higher hold. The Enterprise counter in Alaska will confirm the exact authorisation amount at pickup.

Important things to know about the deposit:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released after you return the vehicle.
• Only a major credit card physically printed with the main driver’s name is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• After returning the vehicle, the hold is released by Enterprise, but your bank controls how quickly it appears back on your account, which can take up to 15 working days.
• Bring a backup credit card in case your primary card is declined.

Notify your bank of your travel to Alaska before departure to avoid fraud blocks on the authorisation.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can help if you experience an emergency during your Enterprise hire in Alaska, including situations on remote highways far from major cities.

Alaska's highways can be long and isolated, making this benefit particularly relevant. The coverage typically includes:

• Medical assistance for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you call. Note that this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself, which is handled separately by CDW/LDW coverage.

Yes, one-way hires between Enterprise locations in Alaska may be possible, but availability is limited given that Enterprise only operates in a small number of cities in the state, primarily Anchorage, Fairbanks, and Juneau.

A drop-off fee will typically apply when you return the vehicle to a different location than where you collected it. This fee is route-specific and set by Enterprise. Key points to know:

• The drop-off fee is shown during the booking process under the section labelled as amounts due at the destination. It is not prepaid and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking.
• Enterprise hire cars in Alaska cannot be driven out of the state. Cross-border or out-of-state returns are not permitted.
• If you need to change your drop-off location after booking, contact support as soon as possible, as changes may reprice the hire and affect fee amounts.

Always verify the one-way fee and return location details on your booking confirmation before collecting your Enterprise vehicle in Alaska.

Enterprise hires in Alaska follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute.
• Before returning the vehicle, refuel within approximately 10 miles or 15 kilometres of the Enterprise return location in Alaska. Keep the final receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Enterprise may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the retail pump price, plus a service fee. Returning the tank full is always the most cost-effective option.

For after-hours returns at Alaska locations, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

An International Driving Permit (IDP) is not always mandatory for hiring from Enterprise in Alaska, but it is strongly recommended in certain situations and required in others.

• If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required as a translation alongside your original licence. Enterprise in Alaska will not accept a licence in a non-Roman script without an IDP.
• If your licence is in English or uses the Latin alphabet (for example, most European licences), an IDP is recommended but not strictly required. However, some Enterprise locations in Alaska may ask for additional government-issued ID such as a passport if your licence is not from the United States or Canada.

Important rules about the IDP:

• The IDP is a translation document only. It is not a standalone licence and must always be carried together with your original driving licence.
• You must obtain your IDP in your home country before travelling to Alaska. Organisations in the United States such as AAA do not issue IDPs to non-US licence holders.
• All documents presented at the Enterprise counter must be physical originals. Digital copies are not accepted.

Yes, you can add an additional driver to your Enterprise hire in Alaska, either as part of your rate or for a fee paid at the counter.

When the additional driver is not included in your rate, Enterprise charges US$15 per day plus applicable taxes for each extra driver. Check your booking confirmation to see whether an additional driver is already included in your selected rate.

Requirements for adding a driver at the Enterprise counter in Alaska:

• The additional driver must be present at pickup. They cannot be added remotely or by phone.
• They must present a valid driving licence and any required International Driving Permit if their licence uses a non-Latin alphabet.
• They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young-driver surcharge in addition to the additional driver fee.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Enterprise hire agreement in Alaska are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.