Dollar Car Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a Dollar hire car in Ontario, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Proof of a return travel ticket (flight or cruise confirmation)
• Two valid forms of identification may be required at Dollar airport locations in Ontario such as Toronto Pearson International Airport

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit alongside your original licence. The IDP is a translation only and is not valid without the original licence.

First-time renters at Dollar locations in Ontario may be subject to an electronic verification of their driver’s licence at a fee of CAD 1.99 per hire. All documents must be physical; digital copies are not accepted at the counter.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up a Dollar hire car in Ontario.

At the counter, Dollar will place a temporary authorisation hold on your card. For Ontario hires in Canada, this hold is typically in the range of CAD 300 to CAD 500, though some locations may require up to CAD 750 depending on the vehicle class and location.

• The hold is not a charge; it reduces your available credit until released after the hire ends
• Your bank may take up to 15 business days to reflect the release
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• The card must be physically present at the Dollar counter in Ontario; digital wallets alone are not sufficient

Even if you prepaid your booking online, you must still present a physical credit card at the Dollar counter in Ontario at the time of collection. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

The primary toll road in Ontario is Highway 407 ETR, a 108 km all-electronic highway spanning the Greater Toronto Area. There are no cash booths; tolls are collected exclusively by photographing the licence plate of every vehicle that uses the road, including Dollar hire cars.

When you drive a Dollar hire on the 407 ETR in Ontario, the toll agency bills Dollar directly, and Dollar then charges your credit card for the toll amount plus administrative fees. Typical costs for a 25 km peak-period trip on the 407 ETR can include:

• Base toll (distance-based, roughly 49 to 87 cents per km depending on zone and time)
• A trip charge of approximately CAD 4.00
• A camera charge of approximately CAD 10.20 for vehicles without a transponder

Dollar may also offer a daily toll pass programme; confirm the exact fee and terms at the Ontario counter before signing the hire agreement. If you activate a daily pass, driving even once on the 407 ETR may trigger the daily rate for the entire hire period.

All other major Ontario highways, including the 400, 401, and QEW, are toll-free. Ontario has no congestion charges or emissions zones.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Ontario.

Ontario's main toll road is Highway 407 ETR, which runs across the Greater Toronto Area and is fully cashless. If you use the 407 ETR during your Dollar hire, those toll charges are eligible for the cashback claim.

To claim your Tolls Cashback after your Ontario hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from Dollar, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit reimburses the lesser of the actual tolls paid or 5% of your booking total.

Dollar hires picked up at Ontario airport locations such as Toronto Pearson International Airport are subject to several local fees and taxes in addition to the base hire rate. These typically include:

• Airport concession recovery fee, generally 10 to 20% of the base rate at major Ontario airport hubs
• Customer facility charge, approximately CAD 5 to CAD 10 per day
• Ontario HST (Harmonised Sales Tax) at 13%, applied to the total hire amount including fees
• Potential tourism or environmental surcharges of up to CAD 2 to CAD 5 per day

These fees apply uniformly across hire brands at Ontario airports and are not specific to Dollar. Off-airport Dollar locations in Ontario, such as those in North York, Thornhill, or Mississauga, typically avoid the airport concession recovery fee, which can result in savings of 20 to 40% compared to airport collection.

Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the Dollar counter in Ontario at collection. If your confirmation shows taxes as included and you are still charged at the counter, the No Extra Charges© guarantee may apply.

Yes, you can add an additional driver to your Dollar hire in Ontario, either as part of your rate or by paying a fee at the counter.

For Dollar hires in Ontario, the additional driver fee is approximately CAD 13.50 per hire day plus applicable taxes, with a maximum charge of CAD 189 plus taxes for the hire period. Some Hola Car Rentals rates include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge.

Requirements for adding an additional driver at the Dollar counter in Ontario:

• The additional driver must be physically present at collection
• They must present a valid driver’s licence and any required identification
• If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Dollar hire agreement in Ontario are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

Dollar hires in Ontario follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, confirm the fuel level with the Dollar agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 to 15 km of the Dollar return location in Ontario before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar hire in Ontario with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the vehicle was not full at collection, the starting level must be noted on the agreement and you only need to return it at that same level. For after-hours returns at Ontario locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as documentation.

Yes, provincial law in Ontario requires every hire vehicle to carry third-party liability insurance, and this statutory liability coverage is included by default when you rent through Hola Car Rentals in Ontario, Canada.

This means your Dollar hire in Ontario comes with a baseline level of third-party liability protection that covers bodily injury and property damage you may cause to others while driving. However, you can purchase higher supplemental liability limits at the Dollar counter in Ontario if you want additional protection beyond the provincial minimum.

It is important to understand what this coverage does and does not include:

• It covers injury or property damage caused to third parties while driving the Dollar hire in Ontario
• It does not cover damage to the Dollar hire vehicle itself, which requires CDW or LDW
• It does not cover your own injuries or personal belongings
• Coverage applies only to drivers named on the hire agreement

Review your booking confirmation to confirm the exact liability limits included in your rate, and consider adding supplemental liability at the Ontario counter if you want higher coverage limits.

Yes, Dollar supports one-way hires in Ontario, allowing you to pick up at one location and return at a different one, though a drop-off fee may apply depending on the route.

Dollar has locations across the Greater Toronto Area in Ontario, including Toronto Pearson International Airport, North York, Mississauga, Thornhill, and Pickering. One-way hires between these Ontario locations are generally possible, but availability and fees vary by route, season, and vehicle class.

• Same-city routes such as airport to downtown Toronto often carry no drop-off fee
• Routes between different Ontario cities or regions typically incur a one-way drop-off fee
• Cross-border one-ways, such as Ontario to a US state, may be restricted or carry higher fees and require prior authorisation

The drop-off fee for your specific Dollar route in Ontario will be shown during the booking process under the to pay at destination section of the checkout screen. This fee cannot be prepaid and is paid directly at the Dollar counter in Ontario. If a fee appears on your confirmation and a different amount is charged at collection, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

If your flight is delayed and you arrive later than your scheduled collection time, Dollar in Ontario will generally hold your reservation for the duration of the business day when a flight number has been provided and the delay is confirmed.

For non-airport Dollar locations in Ontario, reservations are typically held for up to 2 hours past the scheduled collection time. At airport locations such as Toronto Pearson International Airport, providing your flight number allows Dollar to track the delay and hold the vehicle accordingly.

• If the delay is less than 24 hours from your original collection time, your Dollar reservation in Ontario should be honoured during operating hours
• If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
• Changes in these situations are not guaranteed, but the support team will assist where possible

To avoid any issues with your Dollar collection in Ontario, always provide your flight number when booking and confirm counter operating hours in advance, as hours can vary by location and season.

Cross-border travel from Ontario into the United States in a Dollar hire car may be permitted, but it requires prior authorisation and is subject to specific conditions that must be confirmed before your trip.

Dollar hires in Ontario are governed by the hire agreement signed at the counter. Driving across the border without authorisation can void your CDW/LDW cover and third-party liability protection, leaving you fully responsible for any damage or incidents that occur in the US.

• Confirm cross-border permission directly with Dollar at the Ontario collection point before your trip
• Ask for written authorisation on the hire agreement if cross-border travel is approved
• Be aware that one-way cross-border hires, such as picking up in Ontario and dropping off in a US city, may carry high fees or may not be available
• Your Ontario statutory third-party liability cover may not extend into the US; consider purchasing supplemental liability at the Dollar counter

If cross-border travel is part of your plan, clarify all terms with Dollar in Ontario at collection and review your booking confirmation for any restrictions noted on your rate.

After-hours returns may be available at select Dollar locations in Ontario, but availability varies by branch and must be confirmed in advance.

At neighbourhood Dollar locations in Ontario such as North York and Thornhill, after-hours key drop boxes may be available. For Dollar at Toronto Pearson International Airport in Ontario, after-hours return options should be confirmed directly with the branch or by calling the number provided on your hire agreement.

• Ask the Dollar agent at collection in Ontario for the exact after-hours return procedure and key drop location
• Note that liability for the vehicle may continue until the branch formally checks it in during operating hours
• For fuel policy compliance, refuel before the after-hours drop and leave your receipt in the key drop envelope along with the keys
• Take photos of the vehicle condition and fuel gauge before leaving the lot

If you are unsure whether your specific Dollar location in Ontario offers after-hours returns, confirm this at the time of collection. Planning your return during regular operating hours is the safest approach to avoid any disputes over vehicle condition or fuel level.

Travel assistance is included with most Hola Car Rentals bookings, but this benefit does not apply to Canadian or US residents hiring a Dollar vehicle in Ontario. It is designed exclusively for travellers renting outside their home country or region.

If you are visiting Ontario from outside North America and hiring a Dollar vehicle, your booking may include travel assistance provided by Terrawind Global Protection. This cover can be valuable if an unexpected situation arises during your Dollar hire in Ontario, such as a medical emergency or a flight cancellation affecting your trip.

Typical benefits included for eligible travellers:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident during your Ontario hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use travel assistance during your Dollar hire in Ontario, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.