Dollar Car Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Toronto Pearson International Airport (YYZ) is not located inside the terminals. All hire companies, including Dollar, are situated at the Car Hire Centre at Viscount Station, adjacent to the ALT Hotel.

To reach there from either terminal, follow these steps:

• After collecting your luggage, follow signs for the LINK Train or Ground Transport
• Board the free LINK Train heading to Viscount Station
• The train operates 24 hours a day, 7 days a week, at intervals of every 4 to 8 minutes
• The journey takes approximately 5 minutes; total door-to-counter time is roughly 10 to 15 minutes
• Alight at Viscount Station, walk to the Car Hire Centre, and proceed to the Dollar counter

The LINK Train is fully accessible for passengers with luggage and mobility needs. There is no charge for the journey. Please check your booking confirmation for the specific opening hours of the Dollar counter at this Toronto location.

To collect your Dollar hire car in Toronto, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A physical major credit card with the driver’s name printed on it (digital wallets such as Apple Pay or Google Pay are not accepted)
• A valid passport or government-issued photo ID
• Your booking confirmation

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence, not as a replacement.

All documents must be physical. Digital copies displayed on a phone or tablet will not be accepted at the Dollar counter in Toronto.

Yes, there is one major toll road in the Toronto area that can impact your Dollar hire: Highway 407 ETR (Express Toll Route), a privately operated highway spanning 108 km across the Greater Toronto Area.

Key facts about the 407 ETR:

• It is 100% cashless with no toll booths; tolls are collected by photographing the licence plate of your hire vehicle
• Other major highways in the area, such as the 401, 400, and QEW, are toll-free
• If you drive on the 407 ETR without enrolling in a toll programme, Dollar will be billed by the highway operator and will then charge your credit card for the toll amount plus administrative fees
• GPS navigation may route you onto the 407 ETR by default for speed; check your route settings before driving

At the Dollar counter in Toronto, you can enquire about available toll programmes, which may offer a flat daily rate for unlimited use. If you prefer to avoid the 407 ETR entirely, plan your route using the toll-free 401 instead.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, allowing you to recover up to 5% of your total booking value for tolls paid during your Dollar hire in Toronto.

The main toll road in the Toronto area is Highway 407 ETR, a fully cashless highway where charges are billed to the hire company and passed on to you. Those toll charges are eligible for cashback.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your vehicle
• Use the subject line: Tolls Cashback - followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Submissions received after 30 days will not be accepted.

Renting a Dollar vehicle at Toronto Pearson Airport (YYZ) usually incurs additional fees on top of the base rate. These charges are standard for airport hire locations in Toronto and may include:

• Airport concession recovery fee: approximately 15% of the base rate
• Vehicle Licensing Fee: approximately GBP 15 per day
• Customer Facility Charge
• Ontario Harmonised Sales Tax (HST): 13%
• Vehicle Rental Tax (where applicable)

Combined, these surcharges can add between 25% and 35% to the cost of your Dollar hire compared to a downtown Toronto location, which does not carry the airport concession fee.

Your booking confirmation will specify which taxes and fees are included in your prepaid rate and which are payable at the counter. If your confirmation states that taxes and fees are included, you should not be billed again for those items at the Dollar counter in Toronto. If you are, the No Extra Charges© guarantee may apply.

The minimum age to hire a Dollar vehicle in Toronto is 20 years. Renters aged between 20 and 24 are subject to a daily young driver surcharge at the counter.

The exact surcharge amount is not published in advance by Dollar, but it is charged per rental day and applies at all Toronto locations. For Dollar, the additional driver fee for renters in this age group follows the same young driver rules.

To avoid surprises at the Toronto counter:

• Confirm your age qualifies before booking
• Budget for the daily young driver surcharge if you are under 25
• All drivers, including additional drivers, must meet the minimum age requirement and present a valid driving licence at the Dollar counter in Toronto

There is no upper age limit for hiring a Dollar vehicle in Toronto.

Yes, you can add an additional driver to your Dollar hire in Toronto, but the additional driver must be present at the counter at the time of collection.

Requirements for an additional driver at the Dollar counter in Toronto:

• Must appear in person and sign the hire agreement
• Must present a valid driving licence
• Must meet the minimum age requirement (20 years)
• Must present a major credit card in their own name if required

If your booking confirmation states that an additional driver is included at no extra charge, no fee applies for the first extra driver. If not included, Dollar charges approximately US$13.50 per rental day for an additional driver, with a maximum of US$189 for the rental period (plus applicable taxes).

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone driving the Toronto hire vehicle without being named on the contract may void coverage.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit can be valuable if something unexpected occurs during your Dollar hire in Toronto, such as a medical emergency on the motorway or a flight disruption before or after your hire period.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian or US residents. It is available to travellers from other countries hiring a Dollar vehicle in Toronto. It also does not cover damage to the hire vehicle itself; that is handled separately by CDW/LDW cover.

Whether damage cover is included in your Dollar hire in Toronto depends on the rate plan selected at the time of booking. Check your booking confirmation for a line item referencing CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver).

If CDW/LDW is included, it reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injury caused to third parties (that requires separate liability cover, LIS/ALI/SLI)
• Tires, wheels, undercarriage, or roof damage in most cases
• Incidents caused by prohibited use such as driving off-road or under the influence
• Drivers not listed on the Dollar hire agreement in Toronto

If you are unsure whether your booking includes this protection, review your confirmation before arriving at the Dollar counter in Toronto. You can also add or confirm cover options at the counter, though prices will differ from prepaid rates.

Dollar hires in Toronto follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Toronto Dollar hire:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at collection
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt as proof in case of dispute

If you return the Dollar vehicle in Toronto with less fuel than recorded at collection, you may be charged for the shortfall at the hire company’s refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.

If the vehicle was not full at collection, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges.

At the Dollar counter in Toronto, a temporary authorisation (hold) is placed on your credit card at collection. This is not a charge; it reduces your available credit until the hire is concluded and your bank releases the hold.

For Dollar hires in Canada, including Toronto, the typical hold is approximately GBP 200 to GBP 350 for standard vehicles. Some locations may require a hold of approximately GBP 500. The exact amount varies by vehicle class, hire duration, and the specific Dollar location in Toronto.

Important requirements for the deposit:

• The card must be a physical major credit card with the driver’s name printed on it
• Debit cards, prepaid cards, and digital wallet cards are not accepted for the authorisation hold
• The card must be in the main driver’s name
• Ensure your card has sufficient available credit to cover the hold plus any expected charges

After you return the Dollar vehicle in Toronto, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 working days.

Yes, one-way hires between different Dollar locations in Toronto may be available, but a drop-off fee could apply depending on the route and vehicle class.

Dollar operates multiple locations in the Toronto area, including the airport facility at 6301 Silver Dart Drive (accessible via the LINK Train to Viscount Station) and downtown locations such as 330 Front Street West near Billy Bishop Airport. Returning your Dollar hire to a different Toronto location than where you collected it is considered a one-way hire.

What to know before booking a one-way Dollar hire in Toronto:

• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges due at the destination
• This fee cannot be paid in advance and is payable at the counter
• Changing your return location after booking may reprice the hire and recalculate any drop-off fee
• Confirm availability and the fee amount before finalising your reservation

If no drop-off fee appears during booking, no fee should be charged at the Dollar counter in Toronto for that route.

Driving a Dollar hire car in Toronto presents a few challenges worth knowing before you get behind the wheel.

One-way street system: Toronto's downtown core has an unusually complex network of one-way streets that change direction block by block. Streets like Richmond (westbound) and Adelaide (eastbound) form paired one-way corridors, and wrong turns can lead to lengthy detours. Use GPS navigation and pay close attention to street signs.

Highway 401 collector-express lanes: Highway 401, which runs through the Greater Toronto Area, uses a split collector and express lane system. Blue signs indicate collector lanes and green signs indicate express lanes. Transfers between them require specific ramps. This system is uncommon outside a few North American cities and can be confusing for first-time drivers.

Toll awareness: The only toll road in the Toronto area is Highway 407 ETR. All other major highways, including the 401, are toll-free. If your Dollar hire vehicle uses the 407 ETR, charges will be billed to your card after the hire ends, along with any administrative fees.

Driving is on the right-hand side, the same as in the United States, and speed limits are posted in kilometres per hour.