Car Hire
in Newport News

Hola Car Rentals is the only premium partner of the top car hire brands operating in Newport News, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newport News.

No. With Hola Car Rentals, all costs and charges for your booking in Newport News are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newport News charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a hire car in Newport News, you must bring all of the following physical documents to the counter.

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is never accepted without the original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at Newport News hire counters. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, a major credit card is required to hire a car in Newport News. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and presented in person at the counter.

At pickup, the hire partner places a temporary authorisation hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by hire brand, vehicle class, and location.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• Someone else’s card cannot be used, even if they are present

Even if you prepaid your Newport News booking in full, you must still present a physical credit card at the counter for the hold. It is advisable to bring a backup credit card in your own name in case your primary card is declined. Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

Yes, there are toll roads in Virginia that you may encounter when driving around Newport News and the surrounding Hampton Roads region.

Virginia uses E-ZPass as its primary electronic toll system. Hire vehicles in Newport News come equipped with an electronic toll device, since cash toll booths are increasingly rare across the state.

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars, US$5.00 for 4-axle vehicles
• Pocahontas Parkway: US$4.85 for 2-axle vehicles, US$7.15 for 4-axle trucks
• Powhite Parkway: US$0.75 for 2-axle vehicles, US$1.25 for 4-axle vehicles
• I-66, I-495, I-95, and I-395 Express Lanes near Washington D.C. use dynamic pricing based on real-time traffic

At the Newport News pickup counter, you can enrol in the hire company’s toll programme, which typically costs between US$11 and US$25 per day and covers unlimited tolls. If you decline, the hire company will charge you the actual toll amounts plus administrative processing fees after the hire ends. Toll charges can appear on your card days or even weeks after you return the vehicle.

Yes, all bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Newport News hire.

Given that Virginia uses E-ZPass toll roads and the Hampton Roads area has several toll facilities, this benefit can offset a significant portion of your toll costs.

To claim your cashback after returning the vehicle in Newport News, email [email protected] within 30 days of return with the following documents.

• Your booking confirmation showing your itinerary
• A copy of the hire agreement signed at pickup
• A receipt or statement showing the toll charges paid, such as a toll provider invoice, a transponder statement, or an itemised final hire invoice

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Newport News booking totalled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

When you pick up a hire car in Newport News, the vehicle will already have an electronic toll device installed, since Virginia’s toll roads are largely cashless and E-ZPass-based.

At the counter you have two options for handling tolls during your Newport News hire.

• Enrol in the hire company’s unlimited toll programme, which costs approximately US$11 to US$25 per day depending on the brand. This covers all tolls for the hire period with no per-toll charges on top.
• Decline the programme and pay tolls on a pay-per-use basis. The hire company will charge the actual toll amounts plus administrative or processing fees to your credit card after the hire ends.

Some hire brands cap their daily or weekly toll programme fees, so review the hire agreement before signing. If you plan to use your own E-ZPass transponder in Newport News, inform the counter agent at pickup and ask them to deactivate the vehicle’s built-in device to avoid duplicate charges. Toll charges from the Newport News area can appear on your card days or weeks after you return the car, as toll agencies process invoices in batches.

The standard minimum age to hire a car in Newport News, Virginia, without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers 25 and older.

• Economy, compact, and intermediate sedans and SUVs are generally available to drivers aged 21 to 24
• Full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles typically require the driver to be at least 25
• Drivers under 21 cannot hire in Virginia outside of the specific state-law exceptions that apply in New York and Michigan

Young-driver surcharges vary by hire brand and Newport News location, so budget for this additional daily fee when comparing rates. If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates booked through Hola Car Rentals may waive the underage fee for the main driver on eligible vehicle categories. Check your booking confirmation to see if this waiver is shown.

Yes, you can add an additional driver to your Newport News hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not listed, the following daily fees typically apply at Newport News counters.

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Newport News pickup counter with a valid driver’s licence and any required ID. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Only drivers listed on the hire agreement are covered by the hire protections, so never let an unlisted person drive the vehicle.

Yes, one-way hires are available from Newport News, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.

The drop-off fee is route-specific and is set by the hire partner. It is not a mileage or fuel charge, though it is typically taxable locally. Here is how fees generally work for Newport News one-way hires.

• Returning to a nearby city or airport in the same region: a drop-off fee often applies and varies by distance and car class
• Returning to a distant city or different state: a drop-off fee almost always applies
• Cross-border returns (for example, to Canada): often restricted or subject to higher fees depending on the partner

During the booking process, any applicable drop-off fee for your Newport News route will appear on the rate details page under the "To pay at destination" section. Review your confirmation to verify the fee before pickup. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support after the hire ends.

Most bookings include travel assistance provided by Terrawind Global Protection, which covers incidents that may occur during your Newport News trip and beyond, such as a medical emergency on a Virginia highway or a flight cancellation before you reach Newport News.

Core benefits typically include the following for up to 5 passengers.

• Travel insurance with medical cover for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit does not cover damage to the hire vehicle (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number.

Important: this cover applies only to travellers who are not residents of the United States or Canada. If you are a US or Canadian resident picking up in Newport News, this benefit does not apply to your booking.

The standard fuel policy for hire cars in Newport News is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Newport News lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle in Newport News with less fuel than recorded at pickup, the hire partner will charge you for the shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone. If the vehicle was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level.

When hiring a car in Newport News, you have two main types of protection to consider: cover for the hire vehicle itself and cover for third-party liability.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Newport News and throughout Virginia. Some US states require hire companies to include state-minimum liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Newport News hire.

• CDW/LDW covers the hire vehicle only
• LIS/ALI/SLI covers third parties only
• Neither covers your personal injuries (PAI) or belongings (PEC)

Review your booking confirmation to see which protections are already included in your Newport News rate before accepting anything additional at the counter.

If your flight is delayed and you are arriving later than your scheduled Newport News pickup time, hire companies will generally hold your booking for up to 24 hours from the original pickup time.

• If your delay is less than 24 hours, your Newport News reservation will be held, but make sure you arrive during the counter’s operating hours
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected], as changes are not guaranteed

If you arrive at the Newport News counter outside of operating hours, the counter may be closed and you may not be able to pick up the vehicle. Always check the counter hours listed on your booking confirmation and plan accordingly. If you arrive later than 24 hours after your original pickup time without prior contact, the booking may be forfeited with no refund.

If you return your Newport News hire car after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed by all hire partners or locations.

If you exceed the grace period, the hire company may charge you for additional time, which can be billed as extra hours or a full additional day depending on how late the return is. A late fee may also apply on top of the time charges.

• Always plan your return to the Newport News location with enough time to refuel and complete the return process before your scheduled time
• If you know you will be late, contact the hire partner directly using the number on your hire agreement
• For after-hours returns in Newport News, follow the key-drop instructions provided by the hire company and understand that liability for the vehicle may continue until the counter agent formally checks it in

If you need more time with the vehicle, you can request an extension during the hire by contacting the hire partner. Extensions are subject to availability and may reprice the hire.