Avis Car Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Louis Armstrong New Orleans International Airport (MSY), the Avis counter is not inside the terminal. You need to take a free shuttle to the Consolidated Rental Car Facility located at 600 Rental Blvd, Kenner, LA 70062.

• After collecting your luggage, follow signs on Level 1 towards the Long-Term Parking Garage to reach the Consolidated Rental Car bus area
• Board the free shuttle, which runs 24 hours a day
• The journey to the facility takes approximately 20 to 30 minutes one way
• Once at the facility, proceed to the shared Avis counter on the first floor to complete check-in

Plan for a total process of 30 to 60 minutes from baggage claim to driving away. If you are an Avis Preferred member, note that Preferred service is currently unavailable at the MSY consolidated facility, so all renters proceed to the counter for check-in.

Avis operates at two main locations in New Orleans, each with different hours.

• MSY Airport (600 Rental Blvd, Kenner): open Monday through Sunday, 5:00 AM to 2:00 AM, with 24-hour staffed vehicle returns and shuttle buses running around the clock
• Downtown Canal Street (1317 Canal St, New Orleans): open 8:00 AM to 2:00 PM, with more limited service hours
• Veterans Memorial Blvd location (4436 Veterans Memorial Blvd): open 9:00 AM to 5:00 PM daily

If you are arriving late at night or very early in the morning, the MSY airport Avis location is your best option, as returns are staffed 24 hours. For the downtown New Orleans location, plan your pickup and return around the shorter operating window to avoid arriving when the counter is closed.

Yes, you can pick up your Avis car at the downtown New Orleans location on 1317 Canal St and return it to the MSY airport Consolidated Rental Car Facility at 600 Rental Blvd, Kenner.

This type of one-way arrangement between the downtown New Orleans counter and the airport is available through Avis. Keep in mind that a drop-off fee may apply depending on your specific route and rate. When booking, check the rate details page for any fee listed under the "To pay at destination" section. If no drop-off fee appears, none should be charged for that route.

If you modify your return location after booking, your rate may be re-priced and a new drop-off fee could apply. Always confirm the final terms on your booking confirmation before heading to the counter.

Yes, there are toll roads near New Orleans, though Louisiana has a limited toll network compared to states like Florida or New York. The most notable toll road for Avis renters in the New Orleans area is the Lake Pontchartrain Causeway, which runs approximately 24 miles from Metairie to Mandeville and costs around US$5.00 one way for a standard two-axle vehicle. Some bridge crossings cost US$1.00 to US$3.00 and can be paid in cash or billed via licence plate.

Louisiana does not use a statewide electronic toll system like E-ZPass or SunPass. Tolls are collected at booths (cash accepted) or via licence plate photography on cashless segments.

For your Avis rental in New Orleans, the company offers a pay-per-use plate-based toll programme. If you do not enrol at the counter:

• Avis will receive the toll invoice from the toll authority and charge the toll at the highest undiscounted rate to your card
• An administrative fee of approximately US$5.95 to US$7.95 per day of toll usage may also apply
• Charges often appear on your card several weeks after the rental ends

Where cash booths are available, paying cash directly avoids these programme fees entirely.

To pick up your Avis rental car in New Orleans, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in New Orleans. Debit cards and prepaid cards are not accepted for the security deposit hold.

When you pick up your Avis rental car in New Orleans, a temporary authorisation hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

A few important things to know about the deposit:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Your bank controls how quickly the hold disappears after return, which can take up to 15 business days
• Premium or speciality vehicles may require a higher hold amount
• Only a physical major credit card in the main driver’s name is accepted; debit cards and prepaid cards are not permitted

Before arriving at the Avis counter in New Orleans, notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious. Bringing a backup credit card is also a good precaution in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in New Orleans.

This is especially useful if you cross the Lake Pontchartrain Causeway or other toll bridges in the New Orleans area, where tolls can add up over a multi-day hire.

To claim your cashback:

• Email [email protected] within 30 days of returning your Avis vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Avis rental agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after returning the car.

Driving in New Orleans presents several road quirks that can catch first-time visitors off guard, even for experienced drivers from other U.S. cities or abroad.

• Diverging diamond interchange (DDI) at Loyola Drive and I-10 near MSY airport: this interchange briefly routes traffic to the left side of the road for left turns, which is the opposite of normal U.S. driving and can be disorienting when leaving the Avis facility
• Ghost interchanges on I-10 in eastern New Orleans: abandoned overpasses and gated ramps from unbuilt highway expansions can mislead drivers expecting full connectivity
• The Claiborne Expressway (I-10) runs elevated over Claiborne Avenue, casting shadows and cutting off street-level access in ways not typical of other U.S. urban interstates
• I-610, a short 4.52-mile loop entirely within city limits, has tight and unconventional connections to I-10 that confuse drivers routing around the Central Business District
• The French Quarter features abrupt transitions from wide avenues like Canal Street to narrow one-way historic streets requiring careful navigation

When picking up your Avis car in New Orleans, allow extra time to familiarise yourself with the route before merging onto I-10, and use GPS navigation to avoid the most confusing interchanges.

When renting with Avis in New Orleans, two main types of cover are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle itself, including theft and vandalism. A deductible may still apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Louisiana, not all rental situations automatically include state-minimum liability, so confirming this cover is in place before driving in New Orleans is strongly recommended.

• CDW/LDW covers the Avis rental vehicle only
• LIS/ALI/SLI covers third parties, not the rental car itself
• Neither covers your personal belongings or your own injuries
• Only drivers named on the Avis rental agreement are covered

Review your booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Avis counter in New Orleans.

Yes, renting with Avis at New Orleans Louis Armstrong International Airport (MSY) includes several fees on top of the base hire rate. These are standard charges applied to all airport hires in the area and are not unique to Avis.

• Louisiana state sales tax: approximately 8.5% to 10%
• Airport concession recovery fee: up to US$5.25 per day
• Customer facility charge: approximately US$4.50 per hire
• Local vehicle hire tax: approximately 2% to 7%, varying by parish

These fees are typically listed on your booking confirmation under the "To pay at destination" section. If your confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the Avis counter in New Orleans. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Renting from an off-airport Avis location in New Orleans, such as the downtown Canal Street counter, may reduce some of these airport-specific surcharges, though counter hours are more limited.

Yes, drivers aged 21 to 24 can rent with Avis in New Orleans, but a young-renter surcharge applies and certain vehicle classes are restricted.

In Louisiana, the standard minimum age for Avis is 25 without additional fees. Drivers aged 21 to 24 are permitted but will pay a daily underage surcharge at the counter. Most premium, full-size, luxury, and speciality vehicle classes are restricted to renters aged 25 and older.

If you are from Latin America or the Caribbean and aged 21 to 24, there is a special exception available through Hola Car Rentals for Avis rentals in New Orleans:

• The young-renter fee may be waived for the main driver only
• The waiver must be explicitly shown on your Hola Car Rentals booking confirmation
• It applies only to eligible vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV
• Proof of Latin American or Caribbean nationality or residency (passport or government ID) must be presented at the Avis counter in New Orleans

This exception does not apply to travellers from Europe, Asia, Africa, or other regions, who remain subject to standard underage fees.

Avis rentals in New Orleans follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel gauge with the Avis agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the New Orleans facility.

At return:

• Refuel within approximately 10 miles of the return location, whether at the MSY Consolidated Rental Car Facility or the downtown New Orleans counter
• Keep your final fuel receipt showing the date, time, and station address
• Show the gauge at full when returning the Avis vehicle

If you return the car below the recorded starting level, Avis may charge for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the MSY airport facility, leave your receipt in the return envelope and keep a photo of the full gauge as documentation.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs while driving your Avis rental in New Orleans or on surrounding highways like I-10 or the Lake Pontchartrain Causeway.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Always check your booking confirmation for the exact terms and limits that apply to your New Orleans Avis hire.