Avis Car Hire
in Chicago

Hola Car Rentals is the only premium partner of the top car hire brands operating in Chicago, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare Airport (ORD), the Avis counter is located inside the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd. You do not walk to a kerbside counter; instead, you ride the Airport Transit System (ATS) from any terminal directly to the MMF.

• After baggage reclaim, follow signs to the ATS train platform.
• Board the ATS towards MMF / Hire Cars. The journey takes approximately 5 to 10 minutes and is free of charge.
• Inside the MMF, follow Avis signage to the brand counter. Vehicle collection levels are signed by brand.
• The Avis counter at Chicago O'Hare operates 24 hours a day, so late-night or early-morning arrivals are accommodated.

Bring your booking confirmation, a physical major credit card in the main driver's name, your driving licence, and your passport. Allow extra time after landing for baggage reclaim and the ATS journey before reaching the Avis desk in Chicago.

Avis operates multiple locations in Chicago, and hours vary significantly depending on which site you choose.

• Chicago O'Hare Airport (ORD), 10255 W. Zemke Blvd: open 24 hours, every day.
• Chicago Midway Airport (MDW), 5150 W. 55th St: open Monday to Sunday, 06:00 AM to 01:30 AM.
• North Loop Downtown, 214 N. Clark St (Clark and Wacker): Monday to Friday 07:30 AM to 05:00 PM, Saturday and Sunday 08:00 AM to 12:00 PM.
• Chicago Downtown Franklin Street, 335A S. Franklin St: Monday to Friday 07:00 AM to 06:00 PM, Saturday and Sunday 08:00 AM to 12:00 PM.

If your flight arrives late at night, the Avis counter at Chicago O'Hare is your safest option since it never closes. Downtown Chicago Avis locations have limited weekend hours, so plan your collection accordingly. After-hours key drop is available at airport locations; confirm availability with the specific downtown branch before booking.

Chicago and the surrounding Illinois Tollway network use electronic and plate-based billing. There are virtually no cash toll booths, so understanding your options before driving is important.

The main toll roads you may encounter with your Avis hire in Chicago include:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50 per trip.
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70 per trip.
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20 per trip.
• Chicago Skyway (I-90/I-94 towards Indiana): US$4.80 to US$47.60 depending on distance.

Toll rates vary by time of day: daytime rates apply from 6:00 AM to 10:00 PM, and overnight rates from 10:00 PM to 6:00 AM.

At the Avis counter in Chicago, you can enrol in a daily toll programme (typically US$11 to US$25 per day) that covers all tolls for that day. If you decline, the Illinois Tollway's Pay By Plate system automatically reads your hire plate and bills the toll at the standard plate rate. Avis will then pass those charges to your card, often with an administrative processing fee. Unpaid tolls escalate into penalties, so never ignore a toll road.

Yes, you can get cashback on tolls paid during your Avis hire in Chicago. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Given that Chicago-area toll roads such as the Illinois Tri-State Tollway, the Jane Addams Memorial Tollway, and the Chicago Skyway can add up quickly, this benefit is worth claiming.

To claim your Tolls Cashback after returning your Avis vehicle in Chicago:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the Avis hire agreement signed at collection, and a toll receipt or statement showing charges paid during your hire.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Avis hire in Chicago, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid driving licence (original, unexpired, in the main driver's name).
• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended.
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
• Passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

At the Avis counter in Chicago, the credit card must have sufficient available credit to cover the authorisation hold, which is typically around US$300 to US$400 for standard vehicles. Debit cards and prepaid cards are not accepted for the deposit. If you are adding an additional driver, that person must also be present with their own valid licence.

Yes, Avis in Chicago applies an underage surcharge for drivers aged 21 to 24. This daily fee is charged at the counter and is in addition to the base hire rate.

At Avis Chicago locations, drivers aged 21 to 24 are also restricted from hiring certain vehicle categories, including luxury cars, minivans, 12-passenger vans, speciality cars, full-size SUVs, and premium SUVs. Economy, compact, and intermediate classes are generally available to younger drivers.

There is one notable exception for eligible renters: if you are from Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis may waive the surcharge for the main driver aged 21 to 24 at Chicago locations. This exception applies only to eligible vehicle categories and does not extend to additional drivers aged 21 to 24.

Drivers must be at least 21 years old to hire from Avis in Chicago. If you are under 25, bring a valid driving licence and a major credit card in your name to the counter.

Yes, after-hours returns are available at Avis airport locations in Chicago. The process differs between airport and downtown sites.

• Chicago O'Hare (ORD), 10255 W. Zemke Blvd: the Avis counter is open 24 hours, so a staffed return is available at any time.
• Chicago Midway (MDW), 5150 W. 55th St: the counter closes at 01:30 AM. For returns outside operating hours, park in the designated Avis area and use the key drop box. The vehicle will be checked the following morning.
• Downtown Chicago Avis locations (North Loop and Franklin Street): these close early on weekdays and at noon on weekends. Confirm after-hours drop-off availability directly with the branch before your hire begins, as not all downtown sites support it.

For any after-hours return at an Avis location in Chicago, photograph the vehicle's condition, fuel gauge, and odometer before leaving the keys. Keep the fuel receipt if you refuelled nearby. This documentation protects you if any dispute arises after the Avis agent inspects the car the next day.

Avis hires in Chicago follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.

When returning your Avis car in Chicago, refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive. Keep the fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Avis may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices.
• A refuelling service or administrative fee on top of the fuel cost.

For after-hours returns at Chicago O'Hare or Midway, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. There are petrol stations near both Chicago airport locations; ask the Avis agent at collection to point you to the nearest one on your return route.

Yes, most Hola Car Rentals bookings that include an Avis hire in Chicago come with travel assistance coverage provided by Terrawind Global Protection. This benefit is included at no extra cost and is designed for situations that can arise while travelling, such as a medical emergency or a breakdown on an Illinois motorway far from the city.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Chicago hire.

Yes, Avis offers one-way hires from Chicago locations, allowing you to return the vehicle to a different city or airport. However, a drop-off fee may apply depending on the route.

When booking a one-way Avis hire from Chicago, the drop-off fee is shown during checkout under the section labelled "To pay at destination." This fee is route-specific and varies based on the destination, vehicle class, and season. It cannot be prepaid and is paid directly to Avis at the counter.

• Same-city routes, such as between Chicago O'Hare and a downtown Avis location, often carry no drop-off fee.
• Routes to other Illinois cities or neighbouring states typically include a one-way fee.
• Long-distance or cross-country one-ways from Chicago may carry higher fees or limited availability.

To confirm whether a drop-off fee applies to your specific Chicago Avis route, select separate pickup and return locations during the booking process and review the details page before completing your reservation. If the fee does not appear, no one-way charge applies to that route.

At the Avis counter in Chicago, a temporary authorisation hold is placed on your credit card at the time of collection. This is not a charge; it reduces your available credit until the hire concludes and your bank releases the hold.

For standard vehicles at Avis Chicago locations, the typical hold is approximately US$300 to US$400. Premium or speciality vehicles may require a higher authorisation. The exact amount is set by Avis at the counter and may vary by location, vehicle class, and season.

• You must present a physical major credit card with the driver's name printed on the card, in the main driver's name.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.

After you return the Avis vehicle in Chicago and the contract closes, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 working days. Notify your bank of your travel dates in advance to prevent the authorisation from being flagged as suspicious.

Yes, Chicago has an unusually aggressive automated speed enforcement system that catches many first-time drivers off guard, including those collecting an Avis hire at O'Hare or Midway and heading into the city.

Speed cameras are installed in designated Children's Safety Zones near schools and parks throughout Chicago. Key details:

• Cameras ticket at just 6 mph over the posted limit. A fine of US$35 applies for 6 to 10 mph over, and US$100 for 11 mph or more over.
• School zone cameras operate Monday to Friday, 7:00 AM to 7:00 PM, with a 20 mph limit when children are present.
• Park zone cameras operate daily from 6:00 AM to 11:00 PM, including weekends and late evenings.
• Approximately 50 new cameras were added in 2025 on routes such as W. Grand Ave., W. Logan Blvd., and S. Archer Ave.

Speed camera fines are linked to the vehicle's registration and will be passed to Avis, which will then charge your card along with an administrative processing fee. Drive at or below posted limits throughout Chicago, especially near parks and schools, to avoid unexpected post-hire charges on your Avis booking.

The insurance cover included in your Avis hire in Chicago depends on the rate plan selected when booking through Hola Car Rentals. It is important to review your confirmation carefully before arriving at the Chicago counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI) covers bodily injury and property damage you may cause to others while driving the Avis hire in Chicago. Some U.S. states require a minimum level of liability, but Illinois requirements vary; adding supplementary liability cover up to US$300,000 is strongly recommended.

• CDW/LDW covers the hire vehicle only, not third parties.
• LIS/SLI covers third parties only, not the hire vehicle.
• Neither covers your personal belongings or your own injuries.
• Coverages apply only to drivers named on the Avis hire agreement.

At the Chicago counter, review the hire agreement to confirm which coverages are active before signing. If you are unsure what your Hola Car Rentals confirmation includes, check the booking details or contact support before collection.