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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 4 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About hiring a car with Avis in Birmingham

Avis operates its Birmingham-Shuttlesworth International Airport counter directly inside the baggage claim area, so there is no shuttle wait after collecting luggage — the hire car bays are a short walk to section 1B on the ground level of the car park. The counter is open daily from 8:00 AM to midnight; late arrivals can still return a vehicle after hours by following the car hire return signs to the first-floor lot and dropping keys in the designated box. Plan for roughly 20 to 30 minutes from baggage claim to driving away, though queues can stretch that window during busy periods. Alabama's toll network is limited — four toll bridges exist in the state, none in the immediate Birmingham area, and they accept cash or credit card directly at the plaza rather than requiring an electronic tag. If your travels take you further into the state, that remains a straightforward pay-at-booth process. Budget for an authorisation hold of around US$200 to US$300 placed on a credit card in the primary driver's name at pickup; debit cards are not accepted. Drivers under 25 may face an underage surcharge. If your licence uses a non-Latin script — Arabic, Chinese, Cyrillic, or similar — bring an International Driving Permit alongside the original.

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or Small similar

5 2 Automatic
From / day
4.5/ 5
Volkswagen Jetta

Volkswagen Jetta | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Birmingham include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Birmingham, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Birmingham.

Will I face unexpected charges at the Avis counter in Birmingham when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Birmingham-Shuttlesworth International Airport?

The Avis counter at Birmingham-Shuttlesworth International Airport (BHM) is located in the Rental Car Facility at Section 1B on the ground floor of the airport parking deck, at 5900 Messer Airport Hwy, Birmingham, AL 35212. After collecting your luggage, proceed directly to the parking deck and follow signs for the Rental Car Facility on the ground floor. All Avis pickups and drop-offs at Birmingham Airport take place at this consolidated facility.

Counter hours at the Birmingham Airport Avis location are:

  • Monday to Friday: 5:30 a.m. to 12:00 a.m.
  • Saturday: 6:00 a.m. to 11:00 p.m.
  • Sunday: 6:00 a.m. to 12:00 a.m.

No shuttle is required from the terminal. Plan for approximately 20 to 45 minutes from arrival to driving away, accounting for paperwork and vehicle selection at the Birmingham Avis facility.

What documents do I need to pick up my Avis hire car in Birmingham?

To pick up your Avis hire car in Birmingham, you must present the following physical documents at the counter:

  • A valid, original driver’s licence in the main driver’s name
  • A major credit card with the driver’s name printed on the card (prepaid, debit, and virtual cards are not accepted for the excess)
  • A passport or valid government-issued photo ID
  • Your booking confirmation
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Birmingham Avis counter. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Avis in Birmingham or at any partner counter.

How does the security deposit work for an Avis hire in Birmingham?

When you pick up your Avis hire car in Birmingham, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after you return the vehicle.

For standard vehicles at Avis locations in the United States, including Birmingham, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and location policies. Premium or specialised vehicles may carry a higher hold.

  • Only a major credit card in the main driver’s name with the name printed on the card is accepted for the deposit
  • Debit cards, prepaid cards, and virtual cards are not accepted
  • Bring a backup credit card in case your primary card is declined
  • Notify your bank before travelling to prevent fraud blocks on the authorisation

After you return the vehicle, Avis in Birmingham releases the hold. Your bank controls how quickly it reappears in your available balance, which can take up to 15 working days.

Are there toll roads near Birmingham, and how do they work for Avis renters?

Yes, Alabama has toll roads that Avis renters driving around Birmingham may encounter, depending on their route. Alabama operates its toll system under the Alabama Freedom Pass, which is separate from National systems like E-ZPass or SunPass.

Common toll roads and their costs for standard 2-axle vehicles include:

  • Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
  • Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
  • Emerald Mountain Expressway (Dozier Road): US$1.75
  • Foley Beach Express Toll Bridge: US$2.75

Tolls in Alabama can be paid with the Alabama Freedom Pass transponder, credit or debit card, or cash at toll booths, so cashless-only constraints are less of a concern here than in some other states.

Your Avis hire vehicle in Birmingham may include an electronic toll device. At pickup, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use, in which case Avis will bill actual tolls plus administrative processing fees to your card after the hire ends. Review the hire agreement before signing to understand which option applies.

What airport fees and taxes should I expect on my Avis hire at Birmingham Airport?

Hiring an Avis car at Birmingham-Shuttlesworth International Airport (BHM) means your total cost will include several fees and taxes beyond the base rate. These are standard for airport hire locations in the United States and are not unique to Avis.

Typical charges at the Birmingham Airport Avis location include:

  • Alabama state vehicle hire tax (approximately 7 to 10 per cent)
  • Airport concession recovery fee (approximately 8 to 10 per cent of the base rate)
  • Customer facility charge (approximately US$4.50 per day)
  • Potential city or tourism surcharges

Combined, these airport-specific fees can add 20 to 30 per cent on top of your base rate. Off-airport Avis locations in Birmingham typically carry lower fees, often 15 to 25 per cent less than the airport total, because they are not subject to the same concession and facility charges.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Birmingham Avis counter. If your confirmation states taxes and fees are included, you should not be billed again for those items at pickup.

Can I get Tolls Cashback on my Avis hire in Birmingham?

Yes, all Hola Car Rentals bookings, including Avis hires in Birmingham, include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your hire.

If you drive on Alabama toll roads around Birmingham, such as the Tuscaloosa Bypass or the Montgomery Expressway Bridge, you can claim this benefit after returning the vehicle. Here is how it works:

  • Pay tolls normally during your Avis hire in Birmingham, whether through the hire company's toll programme or directly at the booth
  • Within 30 days of returning the vehicle, email [email protected] with the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals booking confirmation, the Avis hire agreement signed at pickup, and a receipt or statement showing the toll charges
  • Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval

Example: if your Birmingham Avis booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls, you receive US$12 back. If you paid US$30, you receive US$20 (the cap). Late submissions after 30 days are not accepted.

How does the fuel policy work for Avis hires in Birmingham?

Avis hires in Birmingham follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Birmingham Avis hire:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
  • Refuel within approximately 10 miles of the Birmingham return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Fuel prices in Birmingham can vary, so refuelling near the return location before drop-off is the most cost-effective approach. For after-hours returns at the Birmingham Airport facility, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

What are the one-way hire options with Avis in Birmingham?

Yes, Avis offers one-way hires from Birmingham, allowing you to pick up at one location and return at a different one, subject to availability and applicable fees.

Key things to know about one-way hires with Avis in Birmingham:

  • A drop-off fee may apply when returning the vehicle to a different city or airport. This fee is route-specific and varies by distance, vehicle class, and season
  • Same-city one-ways, such as picking up at Birmingham Airport and returning to a downtown Avis location, often carry no drop-off fee, but confirm during booking
  • Cross-state or long-distance one-ways from Birmingham typically include a drop-off fee shown under the To Pay at Destination section of your booking confirmation
  • Cross-border one-ways, such as driving from Birmingham into another country, are generally restricted or require prior approval from Avis

The drop-off fee cannot be pre-paid and is settled at the Birmingham Avis counter at pickup. If a fee appears on your confirmation, verify it matches what the agent presents before signing the hire agreement. If a fee was not disclosed during booking, keep your paperwork and contact support after the hire.

Does travel assistance come with my Avis hire in Birmingham?

Yes, most Hola Car Rentals bookings, including Avis hires in Birmingham, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters driving in and around Birmingham, the coverage typically includes:

  • Travel insurance with medical cover for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

If you experience a medical emergency or accident while driving your Avis hire in Birmingham, such as on I-65 or I-20/59, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation:

  • Phone (24/7, toll-free): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your specific Avis hire in Birmingham.

What is the minimum age to hire an Avis car in Birmingham?

The minimum age to hire an Avis car in Birmingham without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Avis in Birmingham but will be charged a daily underage fee of US$13 per day, capped at US$65 plus applicable taxes.

Additional age-related rules to know for Avis in Birmingham:

  • Drivers under 25 are restricted from hiring certain vehicle classes, including full-size, premium, luxury, SUV, minivan, and convertible categories
  • Economy, compact, and intermediate vehicles are generally available to drivers aged 21 to 24
  • All drivers, regardless of age, must present a valid driver’s licence and a major credit card in their name

There is one exception for Avis in Birmingham: if you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, the underage fee may be waived on eligible Hola Car Rentals rate plans. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. It does not apply to travellers from Europe, Asia, Africa, or other regions.

Drivers under 21 cannot hire from Avis in Birmingham or elsewhere in Alabama.

How do I add an additional driver to my Avis hire in Birmingham?

Yes, you can add an additional driver to your Avis hire in Birmingham, either as part of your rate or by paying a fee at the counter.

For Avis in Birmingham, the additional driver fee is US$13 per hire day, capped at US$65 plus applicable taxes, when not included in your rate. Check your booking confirmation for the line Additional Driver Free of Charge to see if it is already covered.

Requirements for adding a driver at the Birmingham Avis counter:

  • The additional driver must be present at pickup with a valid driver’s licence
  • If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also present an International Driving Permit
  • For Avis in Birmingham, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Avis hire agreement in Birmingham are covered by the vehicle’s protections, including CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void. If you need to add a driver after pickup, visit an Avis branch in Birmingham to update the agreement.

What driving challenges should I know about before hiring an Avis car in Birmingham?

Birmingham's city centre road layout presents some specific challenges for drivers unfamiliar with the city, and knowing them in advance will make your Avis hire experience smoother.

Key driving considerations in Birmingham:

  • Downtown Birmingham relies heavily on one-way street pairs with 3 to 5 lanes per direction. Streets like 17th Street N (southbound) and 18th Street N (northbound) run parallel and require counterintuitive routing if you miss a turn, necessitating looping around entire blocks
  • Connecting from the downtown one-way grid to motorways such as I-65 or I-20/59 requires anticipating exits in advance, as the one-way system does not allow easy correction once you pass a ramp
  • Wide lane widths on downtown arterials can make driving feel faster than expected, especially when merging onto motorway ramps
  • Intersections within the one-way grid include unsignalised stop-controlled crossings that may catch first-time visitors off guard

Using a GPS or navigation app is strongly recommended when driving your Avis hire in Birmingham, especially for the first time. The Avis counter at Birmingham Airport can advise on the best routes to your destination. Planning your route before leaving the hire facility will help you avoid backtracking in the one-way grid.

How do I return my Avis hire car at Birmingham Airport?

Returning your Avis hire car at Birmingham-Shuttlesworth International Airport is straightforward. The return facility is at the same location as pickup: the Rental Car Facility in Section 1B on the ground floor of the airport parking deck at 5900 Messer Airport Hwy, Birmingham, AL 35212.

Steps for a smooth return of your Avis vehicle in Birmingham:

  • Refuel within approximately 10 miles of the Birmingham Airport return location to comply with the Full-to-Full fuel policy
  • Keep your final fuel receipt showing the date, time, and station address
  • Drive to Section 1B of the parking deck and follow Avis return signage on the ground floor
  • An agent will inspect the vehicle and close out your contract; ask for a printed or emailed final receipt before leaving
  • The Birmingham Airport Avis facility supports 24-hour drop-off, so you can return outside standard counter hours if needed

If you are returning after hours, leave your keys as directed by the Avis agent or signage at the Birmingham facility and keep a photo of the fuel gauge and vehicle condition for your records. Any post-hire charges, such as tolls processed after return, will be billed to the credit card on file.

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