VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Alabama include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Alabama, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Alabama.
Will I face unexpected charges at the Avis counter in Alabama when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Alabama are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alabama charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Birmingham-Shuttlesworth International Airport in Alabama?
The Avis counter at Birmingham-Shuttlesworth International Airport (BHM) in Alabama is located in the baggage claim area of the terminal. After collecting your luggage, proceed to the Avis desk, present your driver’s licence, and receive your preprinted hire documents and keys. Your vehicle will be parked outside the terminal.
If you are an Avis Preferred member, you can skip the line by showing your licence at the counter to collect preprinted documents and keys directly.
The BHM Avis counter is open Monday through Sunday, 08:00 to 00:00. For after-hours returns, a 24-hour key drop box is available next to the Avis booth in the return area. Park and lock the vehicle, place your contract and keys in the drop box, and retain all your belongings.
Where is the Avis counter at Huntsville International Airport in Alabama?
At Huntsville International Airport (HSV) in Alabama, the Avis counter is located at 1000 Glenn Hearn Blvd, Suite 109B. After arriving and collecting your baggage, cross to the parking garage where the Avis Preferred booth is situated.
If you are an Avis Preferred member, identify yourself to the rental agent, show your driver’s licence, and receive your preprinted hire documents and keys without waiting in line.
For vehicle return at HSV, follow the car hire return signs to the Avis lot at the address above. If you need to return outside staffed hours, follow the after-hours key drop instructions provided in your rental agreement. Always bring all required documents and your physical credit card to the counter for a smooth pickup experience at any Alabama Avis location.
What are the Avis counter hours at Mobile Regional Airport in Alabama?
The Avis counter at Mobile Regional Airport (MOB) in Alabama is open Monday through Sunday, 07:00 to 00:00. The terminal itself operates 24 hours, so if you arrive outside staffed Avis hours, you can use the key drop at the Avis counter inside the terminal for after-hours returns.
For after-hours returns at MOB, park and lock the vehicle in the designated Avis return area near baggage claim, place your contract and keys in the drop box at the Avis counter, and keep all your personal belongings with you.
If your flight is delayed and you expect to arrive outside these hours, hire companies will generally hold your Avis booking for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation.
How do toll roads work for Avis hire cars in Alabama?
Alabama has several toll roads that Avis hire car drivers may encounter. The main tolled routes and their standard rates for 2-axle vehicles are:
- Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
- Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
- Emerald Mountain Expressway (Dozier Road): US$1.75
- Foley Beach Express Toll Bridge (BEX): US$2.75
Alabama uses the Alabama Freedom Pass system for electronic toll payment. Unlike many other U.S. states, Alabama toll booths also accept cash and credit or debit cards, so cashless-only roads are not a concern on most Alabama routes.
Your Avis hire vehicle in Alabama will typically include an electronic toll device. At the Avis counter you can choose an unlimited toll package (generally US$11 to US$25 per day depending on location) or pay per use, in which case Avis will charge the toll amount plus an administrative processing fee to your credit card after the hire ends. Review the toll programme terms carefully before signing the hire agreement.
If you plan to pay tolls manually at the booth, inform the Avis agent at pickup and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.
Can I get cashback on tolls paid during my Avis hire in Alabama?
Yes, you can get cashback on tolls paid during your Avis hire in Alabama. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.
This benefit is useful when driving Alabama toll roads such as the Foley Beach Express (US$2.75 per crossing), the Tuscaloosa Bypass (US$1.50), or the Montgomery Expressway Bridge (US$1.50) in your Avis vehicle.
To claim your cashback after returning your Avis hire in Alabama:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals confirmation, the signed Avis hire agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up an Avis hire car in Alabama?
To pick up your Avis hire car in Alabama, you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a digital copy) in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the security deposit authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Alabama Avis locations.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Avis counter. Debit and prepaid cards are not accepted for the security deposit authorisation hold.
Is a credit card required for the security deposit at Avis in Alabama?
Yes, a physical major credit card in the main driver’s name is required for the security deposit authorisation hold at any Avis location in Alabama. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for this purpose.
At most U.S. Avis locations, including those in Alabama, the typical security hold on a credit card is approximately US$300 to US$400 for a standard vehicle. The exact amount may vary by location, vehicle class, and hire duration. Premium or specialised vehicles may carry a higher hold.
The hold is a temporary authorisation, not a charge. It reduces your available credit until the hire is closed and your bank releases the funds, which can take up to 15 working days after return.
- Bring a backup credit card in your name in case your primary card is declined
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations
- Confirm the hold amount with the Avis agent before signing the hire agreement
What is the minimum age to rent a car with Avis in Alabama?
The minimum age to rent a car with Avis in Alabama without a young-renter surcharge is 25. Drivers aged 21 to 24 may rent but will be charged a daily underage fee on top of the base hire rate. Alabama does not have a state law requiring rentals to drivers under 21, so the Avis minimum in Alabama is 21 years old for eligible vehicle classes.
Drivers under 25 are also restricted from renting certain vehicle categories. Classes such as Full Size, SUV, Minivan, Luxury, Premium, and Convertible are typically reserved for renters aged 25 and older. Eligible classes for under-25 drivers generally include Economy, Compact, and Intermediate vehicles.
One important exception: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Alabama may waive the underage fee. The waiver must appear explicitly on your booking confirmation to apply at the counter. Additional drivers aged 21 to 24 are not covered by this exception and may be subject to the standard surcharge or denied at the Avis counter.
Does travel assistance cover emergencies during an Avis hire in Alabama?
Yes, most Hola Car Rentals bookings include travel assistance coverage (provided by Terrawind Global Protection) that can help during an emergency while driving your Avis hire in Alabama, such as a medical situation on a remote stretch of highway or an accident far from a major city.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location in Alabama, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to U.S. or Canadian residents. It covers non-North American travellers only. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
How does the fuel policy work for Avis hires in Alabama?
Avis hires in Alabama follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Avis vehicle at any Alabama airport, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
- If you return the vehicle below the recorded level, Avis will charge for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee
- For after-hours returns at locations like BHM or MOB, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
If the vehicle was not full at pickup, ask the Avis agent to record the exact starting level on the agreement and return it at that same level to avoid charges.
Can I add an additional driver to my Avis hire in Alabama?
Yes, you can add an additional driver to your Avis hire in Alabama, but the additional driver must be present at the Avis counter at pickup with a valid driver’s licence to sign the hire agreement.
Whether the additional driver fee is included depends on your rate. If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. If not included, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.
Important rules for additional drivers on Avis hires in Alabama:
- The additional driver must meet the same document requirements as the main driver
- For Avis in Alabama, additional drivers must generally be at least 25 years old at pickup
- If the additional driver uses a non-Latin alphabet licence (Arabic, Chinese, Cyrillic, etc.), an IDP is required
- Only drivers listed on the Avis hire agreement are covered by CDW/LDW and liability protections
If someone drives the vehicle who is not listed on the agreement, cover may be void and additional charges could apply.
What insurance cover is included in an Avis hire in Alabama?
The insurance and protection options available for your Avis hire in Alabama depend on the rate plan selected at booking. It is important to understand what each cover type protects before you arrive at the counter.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Alabama. Some U.S. states require a minimum liability amount, but not all do. Adding supplemental liability cover up to US$300,000 is strongly recommended.
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the hire vehicle itself. These are separate protections that work together.
Common exclusions for Avis hires in Alabama include damage from prohibited use (off-road driving, DUI), unreported incidents, tyres and undercarriage, and drivers not listed on the hire agreement. Always review the full terms in your Avis hire agreement at pickup.
Can I pick up my Avis hire in Alabama and return it in a different city?
Yes, one-way hires with Avis in Alabama are possible, allowing you to pick up at one location and return at a different one, but a drop-off fee may apply depending on the route.
Avis operates airport locations across Alabama including Birmingham (BHM), Huntsville (HSV), Mobile (MOB), Montgomery, Dothan, and Tuscaloosa (TCL), so one-way trips between these cities are generally available. Whether a drop-off fee applies depends on the specific route, vehicle class, and season.
- Same-city airport to city centre routes often carry no drop-off fee
- Routes between different Alabama cities typically incur a one-way fee
- Cross-state one-ways (for example, Alabama to Georgia or Tennessee) may carry higher fees or restrictions
During the booking process, any applicable Avis drop-off fee for your Alabama route will appear under the "To pay at destination" section on the rate details page. This fee cannot be prepaid and is paid directly to Avis at the counter. If the fee shown at the counter differs from your confirmation, keep all paperwork and contact support after the hire.
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