Avis Car Hire
in Baltimore

Hola Car Rentals is the only premium partner of the top car hire brands operating in Baltimore, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Baltimore.

No. With Hola Car Rentals, all costs and charges for your booking in Baltimore are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Baltimore charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Baltimore/Washington International Thurgood Marshall Airport (BWI), a free shuttle takes you from the terminal to the consolidated hire car facility at Stoney Run Road and New Ridge Road, where the Avis counter is located.

The Hire Car Shuttle departs from the Inner Curb of the Arrivals/Lower Level at Doors 1, 11, and 16. During regular hours, shuttles run approximately every 8 to 10 minutes. Between 1:00 AM and 5:00 AM, frequency drops to roughly every 25 minutes, so plan accordingly if your flight lands late.

The Avis BWI location address is 7432 New Ridge Road, Hanover, MD, and counter hours are Monday through Sunday, 6:00 AM to 11:00 PM. After-hours drop-off is available 24 hours a day, so you can return the vehicle outside counter hours using the designated drop-off area.

If you prefer a city pickup, Avis also operates a downtown Baltimore location at 4900 Boston Street, open Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, and Sunday 9:00 AM to 2:00 PM. A second downtown location is scheduled to open 1 May 2026, at 110 W Lombard Street inside the Lombard Street Parking Garage, 0.41 miles from the city centre, with free pickup service.

To collect your Avis hire in Baltimore, bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not mandatory.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Avis Baltimore counter. Make sure the name on your licence, passport, and credit card all match the main driver on the reservation.

Not always, but it depends on your licence. When renting from Avis in Baltimore, an International Driving Permit (IDP) is required if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original licence; the IDP alone is not accepted.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory for the Avis Baltimore counter. However, having one can prevent delays or disputes at pickup.

Important: obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licences, so you cannot get one after arriving in Baltimore.

Baltimore sits at the centre of a dense toll network, and driving an Avis hire in the area means you are very likely to encounter cashless toll roads. The main tolled facilities near Baltimore include:

• Fort McHenry Tunnel (I-95): US$3 to US$6 for a standard 2-axle vehicle
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• John F. Kennedy Memorial Highway (I-95 north): US$6 to US$12
• JFK Memorial Highway Express Toll Lanes: US$0.46 to US$4.52, variable by time of day
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• William Preston Lane Jr. Memorial Bay Bridge: US$2.50 with E-ZPass

Maryland toll roads are primarily cashless. Payment is handled through E-ZPass transponders or Pay-by-Plate, where a camera captures your licence plate and an invoice is mailed. Pay-by-Plate rates are higher than E-ZPass rates and include administrative fees.

At the Avis Baltimore counter, you can enrol in the Avis E-Toll programme, which handles electronic toll processing for vehicles in the North-east region. Alternatively, you can opt out and pay tolls independently, though unpaid tolls result in a mailed invoice and, if ignored, civil penalties and possible vehicle registration suspension.

Maryland has no congestion charges or emissions zones, so there are no additional city-centre driving fees beyond standard tolls.

Your Avis hire vehicle in Baltimore comes equipped with an electronic toll device, since virtually all toll plazas in Maryland are cashless. At the counter, you have two main options:

• Enrol in the Avis E-Toll programme, which processes tolls electronically and charges you the actual toll amounts plus a daily convenience or administrative fee
• Opt out and manage tolls independently using Pay-by-Plate, which bills your licence plate by mail at a higher rate than E-ZPass

Toll programme fees across hire companies in the region typically range from US$11 to US$25 per hire day, depending on the partner and package. Some programmes apply a cap for the hire period, so review the hire agreement carefully before signing.

If you choose to opt out, inform the Avis Baltimore agent at pickup and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges. Keep in mind that toll charges from cashless roads are often posted days or even weeks after the hire ends, so a post-hire charge on your card is normal.

Note that driving through a toll without any payment arrangement results in a mailed invoice. Ignoring that invoice can lead to civil penalties and suspension of vehicle registration under Maryland law.

Yes, you can get cashback on tolls paid during your Avis hire in Baltimore. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Given that the Baltimore area has several cashless toll roads, including the Fort McHenry Tunnel, the JFK Memorial Highway, and the Bay Bridge, toll costs can add up quickly. This benefit helps offset those expenses.

To claim your cashback:

• Email [email protected] within 30 days of returning the Avis vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during your hire

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Baltimore has one of the most extensive automated camera enforcement networks in the United States, and it will directly affect you as an Avis hire driver in the city.

Speed cameras are densely deployed in school zones and residential neighbourhoods, operating Monday through Friday from 6:00 AM to 8:00 PM year-round. A fine of US$40 applies for speeds 12 or more miles per hour over the posted limit. Cameras are active across many neighbourhoods including Hamilton Hills, Lauraville, and Forest Park, and are far more widespread than in most other U.S. cities.

Red light cameras are clustered at intersections in areas such as Greenmount West and Reservoir Hill. Speed cameras on the Jones Falls Expressway (JFX) have issued over 500,000 citations since 2022 and are frequently relocated to crash hotspots.

Fines incurred during your Avis hire in Baltimore are typically billed to the credit card on file after the hire ends, either directly by the hire company or through a third-party processing service. These post-hire charges are your responsibility and are not covered by any hire protection or the No Extra Charges© guarantee.

Drive at or below posted speed limits, especially near schools and in residential areas, to avoid citations that will follow the vehicle’s licence plate back to the Avis account.

Baltimore's road layout is notably different from most U.S. cities, and it can be disorienting when driving an Avis hire for the first time in the city.

Key driving characteristics to be aware of:

• Baltimore uses extensive pairs of one-way streets, including along U.S. Route 40, with varying pavement widths that can make lane changes less predictable than on standard two-way roads
• The city's interstate spurs, including I-170 and I-395, do not connect directly to I-83, meaning you cannot rely on seamless highway interchanges as you might in Washington D.C. or Philadelphia
• Martin Luther King Jr. Boulevard functions as an unusual at-grade, six-lane collector/distributor road blending expressway and city street characteristics, which can be confusing at merges
• Left turns on red at one-way intersections require specific city approval and are not universally permitted, unlike in some other U.S. cities

These factors make navigation apps especially useful when driving an Avis hire around Baltimore. Keep your GPS active and follow turn-by-turn directions rather than relying on highway signage alone, particularly when transitioning between interstate spurs and city streets.

Yes, a major credit card in the main driver’s name is required to pick up your Avis hire in Baltimore. The card must be physical, with the driver’s name printed on it, and must have sufficient available credit to cover the security deposit hold.

At the Avis Baltimore counter, a temporary authorisation hold is placed on your card at pickup. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class, hire duration, and location. This hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 business days.

The following are not accepted for the security deposit:

• Debit cards
• Prepaid cards
• Virtual or single-use card numbers
• Another person's card

Even if you prepaid your booking in full, you must still present a physical credit card at the Avis Baltimore counter for the hold. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation.

Yes, you can add an additional driver to your Avis hire in Baltimore, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.

For Avis in Baltimore, the additional driver must be at least 25 years old. Both the main driver and the additional driver must sign the hire agreement before the vehicle is released.

If an additional driver is not included in your booking rate, Avis charges US$13 per hire day per additional driver, with a maximum charge of US$65 per hire, plus applicable taxes.

The following are typically exempt from the additional driver fee at Avis Baltimore:

• A spouse or domestic partner
• An employer or regular fellow employee when travelling on company business
• A disabled renter who has completed the non-licenced renter form

Only drivers listed on the hire agreement are covered by the vehicle's protections, including CDW/LDW and liability cover. If someone not named on the agreement drives the Avis vehicle in Baltimore, those protections may be void and additional charges could apply.

In Baltimore, Avis applies a young driver surcharge to renters between the ages of 21 and 24. The minimum age to hire from Avis in Baltimore without a surcharge is 25.

If you are between 21 and 24, you can still hire from Avis in Baltimore, but a daily underage fee applies. For Avis, the standard young-renter surcharge in the United States is US$13 per hire day, with a maximum charge of US$65 per hire, plus applicable taxes. This fee is paid at the counter and is separate from your prepaid booking total.

Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are generally not available to under-25 renters. Economy, compact, intermediate, and compact SUV categories are typically available.

One exception applies: if you are between 21 and 24 and hold a passport or government ID from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Baltimore may waive the underage fee. This waiver must be explicitly shown on your booking confirmation to be valid at the counter.

Drivers under 21 cannot hire from Avis in Baltimore.

Your Avis hire in Baltimore uses a Full-to-Full fuel policy. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.

At pickup, verify the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Avis vehicle in Baltimore:

• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive
• Keep the fuel receipt showing the date, time, and station address
• For after-hours returns at BWI, which offers 24-hour drop-off, leave the receipt in the return envelope and keep a photo of the full gauge on your phone

If you return the vehicle below the recorded starting level, Avis may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. These charges are not covered by CDW/LDW or any hire protection plan.

Most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to hires picked up at Avis locations in Baltimore as well. However, this benefit does not apply to residents of the United States or Canada.

If you are an international visitor hiring from Avis in Baltimore, the travel assistance cover typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is separate from the vehicle's CDW/LDW (which covers damage to the Avis hire car) and from third-party liability (LIS/ALI/SLI). It does not cover pre-existing medical conditions or incidents that occur in unauthorised areas.

If you need assistance during your Baltimore hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and terms that apply to your specific reservation.