Avis Car Hire
in Maryland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Baltimore/Washington International Thurgood Marshall Airport (BWI) in Maryland, the Avis counter is not inside the terminal. After collecting your baggage, follow the signs to the hire car shuttle area and board the shuttle to the off-airport facility at 7432 New Ridge Rd, Hanover, MD 21076.

Once at the Avis facility, present your driver’s licence and credit card at the counter. If you are enrolled in Avis Preferred, your documents may be preprinted and you can proceed directly to your vehicle.

The Avis counter at BWI operates daily from 6:00 AM to 11:00 PM. If you are returning the vehicle after hours, you can use the 24-hour drop-off: leave the keys in the unlocked car, take the shuttle back to the airport terminal, and an e-receipt will be sent to you.

Avis also operates a second Maryland location near BWI on Ritchie Highway, open Monday through Friday 8:00 AM to 5:00 PM and Saturday through Sunday 9:00 AM to 1:00 PM, which may offer lower rates due to reduced airport concession fees.

Maryland has several major toll roads you will likely encounter when driving an Avis hire car. All of them are E-ZPass-compatible and most operate on a cashless or near-cashless basis.

• Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass for a standard 2-axle vehicle

If you do not enrol in a toll programme, Maryland's Pay-by-Plate system will photograph your licence plate and mail an invoice. Unpaid tolls can result in civil penalties and vehicle registration suspension.

Avis offers an E-Toll electronic toll processing service for vehicles in the North-east region, which includes Maryland. You can enrol at the Avis counter at pickup. Maryland has no congestion charges or emissions zones.

Yes, Avis offers an E-Toll electronic toll processing service for vehicles rented in the North-east region, which includes Maryland. You can enrol at the Avis counter when you pick up your vehicle.

When you enrol, Avis processes tolls on your behalf as you drive through cashless toll plazas on Maryland roads such as the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway. The toll charges plus any applicable service or administrative fees are billed to your credit card at the end of the hire period.

If you choose not to enrol in the Avis E-Toll programme, Maryland's Pay-by-Plate system will capture your licence plate at each toll plaza and mail an invoice. The hire company will then pass those toll charges to you along with processing fees, which can make the pay-per-use option more expensive than enrolling upfront.

As an alternative, you can use a third-party service such as NextPass by adding your Avis hire vehicle's licence plate to their app before your trip. If you use your own transponder or service, inform the Avis counter agent at pickup so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Maryland.

Maryland has several cashless toll roads that Avis renters commonly use, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway. Whether you pay through the Avis E-Toll programme or another method, you can submit a claim after your hire ends.

To claim your cashback:

• Email [email protected] within 30 days of returning the Avis vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the Avis hire agreement, and a toll receipt or invoice showing charges paid during the hire period

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up an Avis hire car in Maryland, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver’s licence is not issued in the United Kingdom and does not use a Latin (Roman) alphabet, such as licences in Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not accepted on its own.

At BWI Airport in Maryland, Avis may also require proof of a return airline ticket if you are paying the deposit with a debit card. Note that debit cards are generally not recommended for the security hold; a major credit card is the standard requirement at Avis locations in Maryland.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the Avis counter.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to rent from Avis in Maryland. The card is used to place a temporary authorisation hold at pickup, not a permanent charge.

For standard vehicles at Avis locations in Maryland, the typical security hold is approximately US$300 to US$400. The exact amount may vary depending on the vehicle class, hire duration, and the specific Avis location, such as BWI Airport versus an off-airport site.

Important points to bear in mind:

• The card must be a major credit card, not a debit card or prepaid card
• The name on the card must match the main driver’s name on the hire agreement
• Virtual or single-use card numbers are not accepted at the Avis counter
• The hold reduces your available credit until your bank releases it after the vehicle is returned, which can take up to 15 working days

If you are paying a pre-paid rate booked through Hola Car Rentals, you still need to present a physical credit card at the Avis counter in Maryland for the deposit hold. Bringing a backup credit card is recommended in case your primary card is declined.

Not always, but it depends on your licence. Visitors can generally drive in Maryland with a valid foreign driver’s licence. However, an International Driving Permit (IDP) is required in addition to your original licence if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

At the Avis counter in Maryland, the IDP functions as a translation document only. It is never accepted as a standalone form of identification and must always be presented together with your original driver’s licence.

If your licence is in English or uses the Latin alphabet, an IDP is recommended but not mandatory for renting from Avis in Maryland. That said, carrying one can help avoid any issues at the counter, particularly at busy locations like BWI Airport.

If you think you may need an IDP, obtain it in your home country before travelling. Organisations such as AAA issue IDPs only to holders of a U.S. driver’s licence, so international visitors must arrange one through their home country’s authorised issuer before departure.

Yes, Avis automatically applies an underage surcharge for drivers aged 21 to 24 at Maryland hire locations. The surcharge is added at the time of hire and cannot be waived at the counter unless specific conditions are met.

In addition to the daily fee, drivers under 25 renting from Avis in Maryland are restricted from certain vehicle categories, including luxury cars, minivans, 12-passenger vans, speciality cars, full-size SUVs, and premium SUVs. Eligible vehicle classes for younger drivers are typically economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.

There is one exception worth noting: if you are a citizen or resident of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis may waive the surcharge for the main driver aged 21 to 24 at eligible Maryland locations. This exception applies only to the main driver, not to additional drivers in the same age group, and only to eligible vehicle categories.

Drivers under 21 are not permitted to hire from Avis in Maryland. If you are 25 or older, no underage surcharge applies.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Avis hire in Maryland. However, this cover is available only to travellers from outside North America. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the travel assistance covers:

• Medical cover for up to 5 passengers during the trip
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).

If you need assistance while driving in Maryland, for example after a breakdown on I-95 or the Bay Bridge area, contact the Terrawind assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact cover terms and limits that apply to your specific reservation.

The insurance and protection options available with your Avis hire in Maryland depend on the rate plan you selected when booking through Hola Car Rentals.

The two main types of cover to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Maryland. Some US states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your hire.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Cover).

Review your Hola Car Rentals confirmation carefully to confirm which protections are included in your Avis Maryland rate and whether any deductible applies. At the Avis counter, verify the hire agreement matches your confirmation before signing.

Avis hires in Maryland follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges at the end of your Maryland hire:

• Check the fuel gauge with the Avis agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the Avis return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at BWI Airport, where Avis allows 24-hour drop-off, leave the fuel receipt in the vehicle or envelope and keep a photo of the full gauge on your phone as proof. Ask the Avis agent at pickup to recommend the nearest fuel station to the return location at 7432 New Ridge Rd in Hanover.

Yes, you can add an additional driver to your Avis hire in Maryland, but the additional driver must be present at the Avis counter at pickup with a valid driver’s licence to sign the hire agreement.

Whether the additional driver fee is included or charged at the counter depends on the rate you selected:

• If your Hola Car Rentals confirmation states "Additional driver free of charge," the first additional driver is included at no extra cost
• If not included, Avis charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period

Important conditions for adding a driver to an Avis hire in Maryland:

• The additional driver must be at least 25 years old for Avis locations in Maryland
• Drivers aged 21 to 24 may not be accepted as additional drivers at Avis, or may be subject to an underage surcharge
• The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only named drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW

If someone drives the Avis vehicle in Maryland who is not listed on the agreement, your cover may be void and additional charges may apply.

Yes, in most cases you can pick up an Avis hire car in Maryland and return it in a different state, but a one-way drop-off fee may apply depending on the route.

When booking through Hola Car Rentals, any applicable drop-off fee for your Avis one-way hire from Maryland will be shown on the rate details page under the "To pay at destination" section before you complete your booking. This fee is paid at the Avis counter and cannot be prepaid online.

General patterns for one-way Avis hires originating in Maryland:

• Returning to a different Avis location within the same city or metro area (for example, BWI Airport to downtown Baltimore): often no drop-off fee
• Returning to a different state such as Virginia, Pennsylvania, or New York: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-border returns to Canada: generally restricted or subject to specific partner approval

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Always confirm the return location with the Avis agent at pickup in Maryland and verify that the fee on your hire agreement matches your Hola Car Rentals confirmation. If a fee appears that was not disclosed during booking, keep your paperwork and contact Hola Car Rentals support.