Alamo Car Hire
in Los Angeles

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Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Los Angeles International Airport, the Alamo hire facility is not inside any terminal. Here is how to reach it step by step:

• After collecting your baggage, exit to the Lower/Arrivals level of your terminal.
• Walk to the centre median and look for the purple "Rental Car Shuttles" signs.
• Board the Alamo-branded courtesy shuttle. Make sure the shuttle displays the Alamo logo before boarding.
• The shuttle takes you to the Consolidated Rent-A-Car facility (ConRAC), located off-airport at 9020 Aviation Boulevard, Inglewood, CA 90301.
• Inside ConRAC, go to the Alamo counter, then follow signs to your assigned vehicle row.

Shuttles run frequently, including late at night, to accommodate all flight schedules. Plan for 15 to 25 minutes total from baggage claim to the Alamo counter in Los Angeles, depending on shuttle wait times and terminal traffic.

Yes, Alamo offers options to skip or reduce counter wait times at the Los Angeles ConRAC facility.

• Touch-screen kiosk: Available inside the ConRAC building, this prints a receipt-sized hire agreement and directs you straight to the vehicle lot, bypassing the main counter queue.
• Accelerated online check-in: Activate this free service before arriving in Los Angeles. Confirm your protection options and hire terms online, print your agreement, then proceed directly to your car. You only need to show your hire agreement and driver's licence at the exit booth.
• Skip the Counter: After activating online accelerated check-in and selecting this option, you go directly to your assigned Alamo vehicle without visiting the counter or kiosk at all.

Regardless of which method you choose, Alamo assigns you a vehicle class rather than a specific car. At the Los Angeles lot, you may choose any available vehicle within your assigned class. Have your physical driver's licence and booking confirmation ready at the exit booth.

To collect your Alamo hire in Los Angeles, bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid, unexpired driver's licence with a photograph. The licence must be physical and valid for the entire hire period.
• If your licence is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended.
• Passport or valid government-issued photo ID matching the name on your booking.
• Your booking confirmation or printed voucher.
• A major credit card in the main driver's name, with the driver's name physically printed on the card, for the authorisation hold.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

The IDP is a translation document only and must be carried alongside your original licence. Alamo Los Angeles will not accept the IDP as a standalone document. Bring a backup credit card in case your primary card is declined at the counter.

Yes, toll roads exist in and around Los Angeles, and your Alamo hire vehicle comes equipped with an electronic toll device or plate-based billing system.

The main toll facilities you may encounter include:

• Express Lanes on I-10 and I-110 in the Los Angeles area, with dynamic pricing per use.
• Orange County toll roads (SR-73, SR-241, SR-261, SR-133), typically costing US$5 to US$15 per day depending on usage.

All of these roads are cashless and use California's FasTrak system. At the Alamo counter in Los Angeles, you will be offered two billing options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25, covering all toll usage during your hire.
• Pay per use: Alamo charges the actual toll amounts plus administrative processing fees to your card after the hire ends. Charges can appear days or weeks after return.

You may also opt out and pay tolls directly through the toll agency's website, or use your own compatible FasTrak pass. If you bring your own pass, tell the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Hola Car Rentals includes Tolls Cashback on all bookings: get up to 5% of your total booking value back for tolls paid during your Los Angeles hire. Email [email protected] within 30 days of return with your hire agreement and toll receipts to claim.

When you pick up your Alamo vehicle in Los Angeles, a temporary authorisation hold is placed on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.

For most standard vehicle classes at Alamo in the United States, the typical hold is approximately US$300 to US$400. The exact amount can vary based on:

• The vehicle class you hire (premium or speciality vehicles may carry a higher hold).
• The specific Los Angeles location and any applicable local policies.
• Your hire duration and season.

Important requirements for the deposit at the Alamo counter in Los Angeles:

• A major credit card physically in the main driver's name, with the driver's name printed on the card, is mandatory.
• Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold.
• Ensure your card has sufficient available credit to cover the hold plus any expected hire charges.

After you return the vehicle, Alamo releases the hold. Your bank controls how quickly it reappears on your available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

It depends on the language and alphabet of your home driver's licence.

For your Alamo pickup in Los Angeles:

• If your licence uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an International Driving Permit (IDP) is mandatory alongside your original licence.
• If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended, though not strictly mandatory in all cases.
• If your licence is in English, no IDP is required.

The IDP is a translation document only. Alamo in Los Angeles will not accept it as a standalone licence. You must carry both your original physical licence and the IDP together. Digital licences are not accepted at the counter.

Obtain your IDP in your home country before travelling to Los Angeles, as U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licences. All documents presented at the Alamo counter must be physical originals.

Yes, Alamo applies a young driver surcharge in Los Angeles for renters between 21 and 24 years old.

Key points to know before booking:

• The minimum age to hire from Alamo in Los Angeles without a surcharge is 25.
• Drivers aged 21 to 24 may hire but will pay a daily young-renter fee at the counter. For Alamo, this fee is US$15 per day plus applicable taxes.
• Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories. Compact, economy, and intermediate classes are typically available to younger renters.
• Drivers under 21 cannot hire from Alamo in Los Angeles.

The surcharge is paid at the Alamo counter in Los Angeles and is not included in your prepaid booking total. Budget for this additional daily cost if you are under 25. All other standard requirements still apply, including a valid driver's licence and a major credit card in the main driver's name for the authorisation hold.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if an unexpected situation arises during your Alamo hire in Los Angeles.

Coverage typically includes:

• Medical assistance for accidents or non-pre-existing illnesses affecting up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need help during your Los Angeles hire, contact the assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in Los Angeles, and a brief description of the situation. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

Yes, you can add an additional driver to your Alamo hire in Los Angeles, but the extra driver must be present at the ConRAC counter at pickup.

Requirements for adding a driver at the Alamo counter in Los Angeles:

• The additional driver must appear in person at pickup with a valid physical driver's licence.
• If their licence uses a non-Latin alphabet, they must also bring an IDP.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirement. Alamo in Los Angeles charges US$15 per day plus taxes for each additional driver not included in your rate.

Check your Hola Car Rentals booking confirmation before arriving. Some rates include one additional driver free of charge, shown as "Additional driver free of charge" on the confirmation. If it is not listed as included, the daily fee applies and is paid at the Alamo counter in Los Angeles.

Only drivers named on the hire agreement are covered by protections such as CDW/LDW and roadside assistance. Do not allow anyone not listed on the contract to drive the vehicle.

Alamo uses a Full-to-Full fuel policy for hires in Los Angeles. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Los Angeles ConRAC facility.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• At return, show the gauge at full and present the receipt if asked.

If you return the Alamo vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Alamo counters in Los Angeles may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, hiring from Alamo at Los Angeles International Airport adds several mandatory fees on top of the base hire rate. These are set by the airport and local authorities, not by Alamo or Hola Car Rentals.

Common fees to expect at the Los Angeles ConRAC facility:

• Airport Concession Recovery Fee (ACRF): typically 10 to 15% of the base rate, charged because Alamo operates on airport property.
• Customer Facility Charge (CFC): approximately US$6 to US$10 per hire day, covering the cost of the ConRAC building and shuttle operations.
• California and Los Angeles city hire taxes and tourism surcharges: these can add a further 9 to 12% or more.

Combined, these airport-specific fees can add 30 to 50% over the advertised base rate. Your booking confirmation will show which taxes and fees are included in your prepaid total and which are due at the Alamo counter in Los Angeles.

If your confirmation shows "Taxes and Fees: Included," you should not be billed again for those items at the counter. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply after verification.

The cover included in your Alamo hire in Los Angeles depends on the rate plan you selected when booking through Hola Car Rentals. Check your confirmation for the exact details.

Common cover types to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Los Angeles. Some U.S. states require a minimum level of liability; confirm whether it is included in your rate.

What CDW/LDW does not cover in Los Angeles:

• Damage to other vehicles or property (that requires LIS/SLI).
• Tires, wheels, undercarriage, or roof damage unless specifically included.
• Incidents involving unauthorised drivers or prohibited use such as off-road driving.

At the Alamo counter in Los Angeles, agents may offer additional optional products. Review your Hola Car Rentals confirmation before pickup so you know exactly what is already included and can confidently decline duplicates.

Returning your Alamo vehicle in Los Angeles follows a straightforward process at the ConRAC facility.

• As you approach Los Angeles International Airport, follow the large overhead signs for "Airport Return" or "Hire Car Return." More specific Alamo signage appears as you get closer to the facility at 9020 Aviation Boulevard, Inglewood.
• Refuel within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy. Keep your receipt.
• Pull into the Alamo return lane inside ConRAC. An agent will check the vehicle and close your contract.
• Take photos of the vehicle before handing over the keys, documenting the condition and fuel gauge level.
• Request a printed or emailed final receipt before leaving the facility.

Grace period: Alamo typically allows a 30-minute grace period on return. Returning more than 30 minutes late may result in an additional full-day charge plus a late fee.

If you need to return the vehicle after hours, check your Alamo confirmation for specific after-hours drop-off instructions for the Los Angeles location. Keep all paperwork and photos until your final receipt confirms no additional charges have been applied.