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Frequently Asked Questions
What does my Hola Car Rentals booking at Newark Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at Newark Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Newark Airport.
Will I face unexpected charges at the counter when I hire a car at Newark Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Newark Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Newark Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the hire car counter at Newark Airport?
All hire car brands at Newark Airport operate from a single Consolidated Hire Car Centre located at 132 Carson Rd, Newark, NJ 07114, inside Parking Garage A.
How to reach it depends on which terminal you arrive at:
- From Terminal A: go to the 2nd floor and walk across the sky bridge directly into the Hire Car Centre (some counters are on the 3rd floor).
- From Terminals B or C: follow signs to the AirTrain, which is currently undergoing replacement construction and uses shuttle buses on certain weekday hours. Exit at Terminal A Station, then take the escalator down and up to the Hire Car Centre on the 2nd or 3rd floor.
Brands operating on-site at Newark Airport include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty. No off-site shuttle is required for any of these brands. Counters operate 24 hours daily, and most offer after-hours key drop boxes for returns.
Allow extra time for AirTrain construction delays, especially during weekday peak hours.
How long does it take from landing to driving away at Newark Airport?
For international arrivals at Newark Airport, plan for 90 to 150 minutes from landing to driving away. The breakdown is roughly:
- Immigration and customs: 15 to 90 minutes depending on queue length (international flights typically arrive at Terminal B or C).
- Baggage claim: 10 to 25 minutes.
- Terminal to Hire Car Centre: 10 to 20 minutes via AirTrain, shuttle bus, or sky bridge.
- Counter check-in and vehicle inspection: 15 to 55 minutes.
Currently, the AirTrain at Newark Airport is undergoing replacement construction and uses shuttle buses on certain weekday hours between terminals and the rail connection. Follow overhead signage carefully and allow additional buffer time during peak travel periods or if your flight arrives during morning or evening rush.
Once at the Consolidated Hire Car Centre (132 Carson Rd), proceed to your brand's counter with your driver's licence, credit card, and booking confirmation, then inspect the vehicle before driving away.
What documents do I need to pick up a hire car at Newark Airport?
To collect your hire car at Newark Airport, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence (original physical card; digital licences are not accepted).
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold.
- Your booking confirmation or printed voucher.
- A valid passport (required for international visitors).
- Round-trip flight or cruise tickets may be requested at some Newark Airport counters.
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. For licences in other non-English languages, an IDP is strongly recommended to avoid any edge-case refusals at the Newark Airport counter.
All documents must be physical originals. Name mismatches between your licence, passport, and credit card are one of the most common reasons for problems at the Newark Airport counter, so verify that all names match before you travel.
How do tolls work when renting a car at Newark Airport?
Toll roads are a major consideration when renting at Newark Airport. New Jersey operates a largely cashless toll network, meaning most plazas no longer accept cash and require an electronic transponder or plate-based billing.
Key routes you are likely to use from Newark Airport include:
- New Jersey Turnpike (I-95): tolls start at approximately US$0.95 and increase with distance. A 3% rate increase takes effect 1 January 2026.
- Garden State Parkway: at least US$1.90 for shorter distances, higher for longer trips. Also subject to the 3% January 2026 increase.
- Atlantic City Expressway: US$1.25 for shorter segments, up to US$5.50 for the full length.
- NYC bridges and tunnels: approximately US$15 to US$25 per crossing.
At the Newark Airport hire car counter, you will typically be offered an unlimited toll package for approximately US$11 to US$25 per hire day. If you decline, the hire company will charge you the actual toll amount plus administrative processing fees after the hire ends. On fully cashless gantries, fees can reach up to 3 times the toll cost, capped at US$5 per incident.
You may also use your own compatible transponder; inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get toll cashback on my Newark Airport hire?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Newark Airport hire.
Given that New Jersey and the greater New York area have some of the highest toll exposure in the United States, this benefit can add up quickly. Tolls on the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels can easily reach US$20 to US$40 or more per day of driving near Newark Airport.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid during your hire period.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What extra fees and taxes should I expect on top of the base rate at Newark Airport?
Renting at Newark Airport adds several layers of fees on top of the advertised base rate. These are set by the state, the airport authority, and the hire company, and they commonly total 25% to 30% above the base price.
Typical charges you will see at Newark Airport include:
- Airport concession recovery fee: typically 10% to 12% of the base rate, charged by the hire company to recover the cost of operating at the airport.
- Customer facility charge: up to US$10 per hire agreement.
- New Jersey sales tax: 6.625%.
- Motor vehicle surcharge: approximately US$12 per day, which varies by municipality.
These fees are separate from optional extras such as toll packages, additional drivers, child seats, or insurance products you may choose at the counter.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Newark Airport counter. If a fee appears at the counter that was not disclosed on your confirmation and you did not opt into it, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire ends.
Is a credit card required to hire a car at Newark Airport?
Yes, a physical major credit card in the main driver’s name is required to hire a car at Newark Airport. The card must have the driver’s name printed on it and must have sufficient available credit to cover the authorisation hold.
At Newark Airport, deposit holds for standard vehicles are typically in the range of US$300 to US$400 on a credit card, and can reach US$850 or more for premium or luxury vehicle classes. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold at Newark Airport counters. Even if you prepaid your booking in full, you must still present a physical credit card at collection.
Practical tips for Newark Airport:
- Bring a backup credit card in your name in case your primary card is declined.
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.
- Confirm your card is enabled for transactions in the United Kingdom if it was issued abroad.
How do I add an additional driver to my Newark Airport hire?
Yes, you can add an additional driver to your Newark Airport hire, but it must be done in person at the counter during collection. Both the primary renter and the additional driver must be present and show a valid driver’s licence.
Requirements for additional drivers at Newark Airport:
- Must be at least 25 years old for most brands (Avis, Budget, and Payless require this).
- Must present a valid, unexpired driver’s licence.
- Must sign the hire agreement at the counter.
Fees vary by brand at Newark Airport:
- Avis and Budget: GBP 10 per hire day, capped at GBP 50 per hire.
- Hertz, Dollar, and Thrifty: GBP 11 per hire day, capped at GBP 150 per hire.
- Alamo, National, and Enterprise: GBP 12 per day.
If your booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the agent at the Newark Airport counter before signing. Keep your paperwork in case a fee is incorrectly applied.
Note that if you used a debit card for the hire, some brands at Newark Airport restrict who may be added as an additional driver. Check your confirmation for any such conditions.
What is the NYC congestion charge and does it apply to hires from Newark Airport?
Yes, the New York City Congestion Relief Zone charge applies to hire cars picked up at Newark Airport if you drive into the designated zone in Manhattan.
The congestion fee is GBP 6.50 plus taxes per day and covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Cameras automatically detect vehicles entering the zone, so there are no traditional toll booths to watch for.
Important details for Newark Airport renters driving into New York City:
- The charge applies when you enter the zone on local streets. Driving on the FDR Drive or the West Side Highway (Route 9A) does not trigger the fee as long as you do not exit onto local streets within the zone.
- The hire company will bill this charge to your credit card, typically after the hire ends, along with any applicable administrative fees.
- If you purchase an unlimited toll package at the Newark Airport counter, confirm with the agent whether the congestion fee is included or billed separately.
If you plan to visit Manhattan during your Newark Airport hire, Budget for this daily charge in addition to any bridge or tunnel tolls, which can add GBP 10 to GBP 20 per crossing.
What is the minimum age to hire a car at Newark Airport?
The minimum age to hire a car at Newark Airport without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee on top of the base rate.
New Jersey follows the standard U.S. policy for most hire brands. Key points for younger drivers at Newark Airport:
- Drivers aged 21 to 24 are subject to a daily underage surcharge. The exact amount varies by brand and is paid at the counter.
- Most vehicle classes, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles, are restricted to renters aged 25 and older at Newark Airport.
- Economy, compact, and intermediate vehicles are typically the only categories available to drivers under 25.
- A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget at Newark Airport may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is explicitly shown.
What fuel policy applies to hires at Newark Airport?
Hires at Newark Airport use a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Newark Airport hire:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
- Before returning, refuel within approximately 10 miles of the Consolidated Hire Car Centre at 132 Carson Rd, Newark. Keep your receipt showing the date, time, and station address.
- At return, show the gauge at full and present your receipt if requested.
Note that fuel prices near Newark Airport tend to run above the National average, with regular petrol averaging around GBP 1.80 per litre and subject to rapid weekly fluctuations. Plan your refuel stop on the route back to the hire location rather than at stations immediately adjacent to the airport, where prices may be higher.
If you return the vehicle below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump price, plus a service fee.
Does my Newark Airport hire include insurance cover?
The insurance included in your Newark Airport hire depends on the specific rate plan you selected at booking. Check your booking confirmation for the exact coverages listed.
The two main types of coverages relevant to Newark Airport renters are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. New Jersey renters are strongly encouraged to add supplementary liability coverage.
At the Newark Airport counter, agents may offer additional optional products such as personal accident insurance or personal effects cover. These are not required but may be useful depending on your personal insurance situation.
If your Newark Airport booking confirmation shows CDW or LDW as included, confirm this on the hire agreement before signing. All drivers must be named on the agreement for cover to apply. Driving outside permitted areas or by an unnamed driver can void cover.
Is travel assistance included with my Newark Airport hire?
Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, and this benefit applies during your Newark Airport hire period and throughout your trip.
This is particularly relevant for Newark Airport renters who may be driving on busy multi-lane highways such as the New Jersey Turnpike or I-78, where a breakdown or accident far from the city can be stressful without support.
Cover typically includes:
- Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, contact Terrawind using the details on your booking confirmation. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travellers who are not residents of the United States or Canada. If you are a U.S. or Canadian resident renting at Newark Airport, this cover does not apply to you. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (handled by LIS/SLI).
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