National Car Hire
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National operates through the Alamo/Enterprise/National brand family, and the Downtown Miami pickup location is a neighbourhood counter at a street address in the downtown core, not at Miami International Airport. The counter is a walk-up location, meaning no shuttle or train is required to reach it.

Counter hours for downtown locations in this area are typically Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 2:00 PM. A key drop is usually available for after-hours returns, but after-hours pickup is not offered at downtown counters.

To confirm the exact address and any changes to operating hours for your National reservation in Downtown Miami, check your booking confirmation, as the precise counter address will be listed there. Arriving outside operating hours without prior arrangement means you will not be able to pick up the vehicle.

To collect your National hire car in Downtown Miami, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Downtown Miami. Debit cards and prepaid cards are not accepted for the authorisation hold.

Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to use around Downtown Miami, including the Florida Turnpike, I-95 Express lanes, and SR-836 (Dolphin Expressway). Your National hire vehicle will include an electronic toll device or a plate-based billing system.

At the National counter in Downtown Miami, you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your hire
• Pay per use: tolls are captured via the vehicle's transponder or licence plate, then billed to your credit card after the hire, along with administrative processing fees

If you choose not to enrol in the toll programme, charges may appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on which roads you use. If you plan to use your own visitor toll pass, inform the National counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals, including National hires in Downtown Miami, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Downtown Miami sits at the centre of Florida's cashless toll network, including the Florida Turnpike, I-95 Express lanes, and SR-836, toll costs can add up quickly. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your National vehicle:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted more than 30 days after vehicle return are not accepted.

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at the National counter in Downtown Miami for the authorisation hold.

At pickup, National will place a temporary authorisation hold on your card. In the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the exact amount depends on the vehicle class, hire duration, and location policy.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
• The card must be physically present and in the main driver’s name

The hold reduces your available credit until the hire concludes and your bank releases it, which can take up to 15 working days after return. It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Downtown Miami has an extensive network of multi-lane one-way streets, and this is one of the most important things to understand before driving a National hire car in the area.

Key points to be aware of:

• Many major streets run as three-lane one-way pairs, particularly in the Brickell area and near SW 7th and SW 8th Streets, creating fast-moving traffic flows that can feel unfamiliar compared to two-way urban grids
• The street numbering grid originates at Miami Avenue (north-south) and Flagler Street (east-west), dividing the city into NE, NW, SE, and SW quadrants. Some roads run diagonally and break the grid pattern
• The I-395 and SR-836 (Dolphin Expressway) interchange features complex ramps and double-decked sections that can be confusing for first-time visitors
• The Brickell Bridge is a drawbridge that opens periodically, which can cause unexpected stops in the downtown core

Ongoing I-395 reconstruction has shifted some ramps, including I-395 off-ramps to North Miami Avenue, so GPS directions may not always reflect the current road layout. Allow extra time when navigating around Downtown Miami in your National hire, especially during your first day.

The minimum age to hire a National in Downtown Miami without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.

For National, the additional driver fee for drivers under 25 is US$15 per day plus applicable taxes. Most premium and speciality vehicle classes are restricted to renters aged 25 and older.

• Ages 21 to 24: eligible to hire, subject to a daily young-driver surcharge and vehicle class restrictions
• Ages 25 and over: no underage surcharge applies
• Drivers under 21: not eligible to hire at National locations in Downtown Miami

Florida is not one of the states (such as New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and over, so the standard 21-minimum policy applies here. If you are between 21 and 24, choose a compact, economy, or intermediate vehicle class, as these are the categories most likely to be available to younger renters at the Downtown Miami counter.

No, the Downtown Miami counter does not offer dedicated Port of Miami pick-up or drop-off service. Downtown neighbourhood counters operate during fixed business hours and are walk-up street locations, not cruise port transfer points.

If you are arriving by cruise ship and need a hire car, the most practical options are:

• Booking a pick-up at Miami International Airport (MIA), where National operates through the consolidated Rental Car Centre accessible via the MIA Mover train from the third level of the terminal
• Arranging ground transportation from the Port of Miami to the downtown counter address during operating hours

Downtown counter hours are typically Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 2:00 PM. If your cruise disembarks outside these hours, you will not be able to pick up your National vehicle at the Downtown Miami location. Always confirm the exact counter address and hours on your booking confirmation before travelling.

Yes, most bookings made through Hola Car Rentals, including National hires in Downtown Miami, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This is particularly useful if you experience a medical emergency or accident while driving on Downtown Miami's complex highway network, including the I-395, SR-836, or I-95 corridors. Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

National hires in Downtown Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the National vehicle in Downtown Miami with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Ask the counter agent at pickup for the nearest petrol station to the return location. You can also use a navigation app to find stations close to the drop-off point before you make your final fill-up.

Yes, you can add an additional driver to your National hire in Downtown Miami, either as part of your rate or for a fee paid at the counter.

For National, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Downtown Miami counter:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
• They must meet the minimum age requirement (21 to 24 with a surcharge, 25 and over without)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Downtown Miami are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

Yes, one-way hires are possible with National, allowing you to pick up in Downtown Miami and return the vehicle to a different location, but a drop-off fee may apply depending on your route.

How the fee works:

• Same-city routes, such as Downtown Miami to Miami International Airport, often carry no drop-off fee
• Routes between different cities or states typically include a one-way drop-off fee that varies by distance, vehicle class, and season
• Cross-border one-way hires (for example, into another country) may be restricted or require special authorisation from National

The drop-off fee for your specific route will be shown during the booking process under the "To pay at destination" section. It cannot be prepaid and will be collected at the Downtown Miami counter or the return location.

If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the hire and affect fee amounts. Always confirm the one-way terms on your booking confirmation before collecting your National vehicle in Downtown Miami.

When collecting a National hire car in Downtown Miami, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation states zero excess
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the National vehicle itself. These are separate protections. Check your booking confirmation to see which coverages are already included in your rate before accepting add-ons at the Downtown Miami counter.