Van Rental
in Cleveland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your van booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Van pickup at Cleveland Hopkins International Airport (CLE) is handled through a consolidated rental facility located off airport grounds at 19601 Maplewood Avenue, Cleveland, OH 44135. Walking to the facility is not practical, so you will need to take the free shuttle.

• After landing, proceed to the baggage claim level and head to the Ground Transportation Center (GTC) at the north end of the terminal.
• Shuttles run 24 hours a day, 7 days a week, departing approximately every 5 to 10 minutes.
• The ride to the consolidated facility takes roughly 4 to 7 minutes.
• Once there, go to your rental brand's counter to collect your agreement and van keys.

Plan for about 15 to 25 minutes total from the aircraft gate to driving away in your van. All major brands serving Cleveland Hopkins, including Avis, Budget, Enterprise, Hertz, National, Alamo, Dollar, and Thrifty, operate from this same facility.

Counter hours for van rentals at the Cleveland Hopkins Airport consolidated facility vary by brand. Below are the hours for the main partners serving Cleveland:

• Enterprise: 6:00 AM to 11:59 PM, 7 days a week.
• Avis: 6:00 AM to 12:00 AM (midnight), 7 days a week.
• Budget: 7:00 AM to 10:00 PM Monday through Friday; 8:00 AM to 10:00 PM on weekends.

If your van is due back outside these hours, all major companies at Cleveland Hopkins offer after-hours key drop boxes. Your van will be checked in the next business day, and you remain responsible for the vehicle until satisfactory check-in is completed. Always confirm hours on your rental agreement, as they can change on holidays.

To pick up a van in Cleveland, you must present the following physical documents at the rental counter:

• A valid, original driver's license in the main driver's name.
• A major credit card with the driver's name printed on the card, used for the security deposit hold.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher (required for certain rentals).
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For all other non-English licenses, an IDP is strongly recommended. Digital documents are not accepted at the Cleveland van rental counter; all documents must be physical originals.

Yes, toll roads near Cleveland can affect your van rental costs. The main toll road in the area is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route passing near Cleveland that connects the Indiana and Pennsylvania borders.

• The system accepts E-ZPass electronically and cash or credit card at toll plazas.
• For a full westbound trip (Pennsylvania to Indiana), tolls are approximately US$19 with E-ZPass or US$27.75 by cash or credit card.
• For a full eastbound trip (Indiana to Pennsylvania), tolls are approximately US$16 with E-ZPass or US$23.50 by cash or credit card.
• Per-mile rates are 7.3 cents with E-ZPass or 10.6 cents by cash or credit card.

Your Cleveland van rental will not have a built-in E-ZPass transponder by default. At the counter you can enroll in the rental company's toll program, which typically costs US$4.95 per day (capped at around US$34.65 per rental) on days you use toll roads. If you skip enrollment and drive through a toll, the rental company will charge the toll amount plus administrative fees to your card. Ohio has no congestion charges or emissions zone fees.

Yes, a major credit card is required to rent a van in Cleveland. The card must be in the main driver's name, with the driver's name physically printed on the card, and presented in person at the counter.

At pickup, the rental company places a temporary authorization hold on your card, typically around US$300 to US$400 for standard vehicles in the United States, though the amount can be higher for a van or larger vehicle class. This hold reduces your available credit until it is released after you return the van.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold.
• Someone else's card cannot be used, even if you have their permission.

Bring a backup credit card in your own name in case your primary card is declined. If you prepaid your Cleveland van booking online, you still must present a physical credit card at the counter for the deposit hold.

Drivers under 25 face significant restrictions when renting a van in Cleveland. In most U.S. states, including Ohio, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 may rent but will be charged a daily young-renter surcharge, and most rental partners restrict van and minivan categories to drivers aged 25 and older.

• Vans, minivans, full-size vehicles, and premium classes are typically reserved for renters aged 25 and above.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories in Cleveland.
• Drivers under 21 cannot rent in Ohio under standard partner policies.

One exception applies to certain Hola Car Rentals rates with Avis and Budget: if the main driver is aged 21 to 24 and holds citizenship or residency in Latin America or the Caribbean, the young-renter surcharge may be waived, but this exception does not extend to van or large vehicle categories. If you are under 25 and need a van in Cleveland, contact customer service before booking to confirm availability and applicable fees.

Yes, you can add an additional driver to your van rental in Cleveland, either at no cost if your rate includes it or for a daily fee paid at the counter.

When the additional driver fee is not included in your rate, the typical daily charges in Cleveland are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Cleveland pickup counter with a valid driver's license and any required International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the van's insurance protections. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup.

Yes, all Hola Car Rentals rates include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Cleveland van rental, including any Ohio Turnpike tolls.

To claim your cashback after returning the van in Cleveland:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000).
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally during the rental and claim reimbursement afterward.

Van rentals in Cleveland follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Cleveland facility.
• Refuel within approximately 10 miles of the return location at 19601 Maplewood Avenue to ensure the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the van below the recorded starting level, the rental company will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at Cleveland Hopkins, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone as proof.

The insurance included with your Cleveland van rental depends on the rate plan you selected. Most Hola Car Rentals rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the van itself from a collision, theft, or vandalism, subject to any applicable deductible.

CDW and LDW do not cover everything. Common exclusions for a Cleveland van rental include:

• Third-party liability, meaning injury or property damage you cause to others. This requires separate LIS, ALI, or SLI coverage.
• Damage from prohibited use such as off-road driving, DUI, or unauthorized drivers.
• Tires, wheels, undercarriage, and roof damage, unless specifically included.
• Personal injuries or personal belongings inside the van.

In Ohio, state-minimum third-party liability is not automatically guaranteed on all rentals, so adding supplemental liability coverage for your Cleveland van is strongly recommended. Always verify what is listed on your booking confirmation and review the rental agreement at the counter before signing.

Yes, after-hours van returns are available at the Cleveland Hopkins consolidated rental facility at 19601 Maplewood Avenue. All major rental brands at this location provide designated key drop boxes for returns outside counter hours.

• Park the van in the rental company's designated lot within the facility.
• Place the keys in the brand's key drop box.
• Leave your fuel receipt in the return envelope if applicable.
• Take photos of the van's condition and the fuel gauge before walking away.

Your van will be checked in the next business day, and you remain responsible for the vehicle until satisfactory check-in is completed. The facility operates a 24-hour shuttle bus departing every 5 to 7 minutes to return you to the Cleveland Hopkins terminal, dropping off near Door 4 at the arrival hall. Plan to refuel before reaching the facility, as no specific fuel station at the return location is confirmed.

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, which can be useful if you experience an emergency while driving your van in Cleveland or on nearby highways such as the Ohio Turnpike.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This coverage is separate from roadside assistance provided by the van's rental partner; for mechanical issues with the van itself, use the roadside number printed on your rental agreement. Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada.

Yes, one-way van rentals from Cleveland to a different city are possible, but a drop-off fee typically applies and the amount varies by route, rental brand, vehicle class, and season.

• Returning the van to another city in Ohio or a neighboring state usually incurs a one-way drop-off fee.
• Long-distance or cross-country one-way routes from Cleveland tend to carry higher fees.
• Some routes between nearby cities may have no drop-off fee; the booking system will show this during checkout.
• Cross-border one-way rentals, such as returning the van in Canada, may be restricted or require prior approval from the rental partner.

The drop-off fee for your Cleveland van rental will appear under the "To pay at destination" section during the booking process and on your confirmation. This fee cannot be prepaid and is paid directly at the counter. If the counter charges a different amount than what your confirmation shows, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.