Thrifty Car Rental
in Norfolk

Hola Car Rentals is the only premium partner of the top car rental brands operating in Norfolk, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Thrifty pickup at Norfolk International Airport (ORF) is a two-step process. First, visit the Thrifty counter on Level 1 of the Arrivals Terminal to complete your paperwork. Then, take the shuttle to the off-site vehicle pickup area at Garage A, Level G, where your car will be waiting.

The Thrifty counter at Norfolk Airport operates daily from 6:30 AM to 11:59 PM. Airport rental desks in general open as early as 4:30 AM and remain open until the last arriving flight, but Thrifty's specific window is 6:30 AM to 11:59 PM, so plan your arrival accordingly.

When returning your Thrifty vehicle in Norfolk, proceed to Level 2 of Garage A. Allow extra time for the shuttle process, as the off-site pickup at ORF can add 20 to 45 minutes to your overall pickup time after completing the counter formalities.

Yes, Thrifty has an off-airport location in Norfolk at 3323 N. Military Highway, Norfolk, VA 23518, in addition to the airport-area facility at 2200 Norview Avenue near Norfolk International Airport (ORF).

The North Military Highway location does not have a shuttle connection to the airport, so you would need to arrange your own transportation there, such as a taxi or rideshare, before picking up your Thrifty vehicle. No after-hours pickup or key-drop options have been confirmed for this location.

If you are arriving by plane at Norfolk Airport, the most convenient Thrifty option is the ORF counter at the Arrivals Terminal Level 1, with shuttle service to Garage A, Level G. If you prefer the off-airport site on N. Military Highway, confirm operating hours directly with Thrifty before your trip, as specific hours for that location are not publicly detailed.

To pick up your Thrifty rental car in Norfolk, you must bring the following physical documents:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Thrifty counters in Norfolk.

All documents must be physical originals. Digital copies or photos on your phone are not accepted at the Thrifty counter. Debit and prepaid cards are not accepted for the security deposit hold.

Virginia uses E-ZPass as its primary electronic toll system, and your Thrifty rental car in Norfolk will come equipped with an electronic toll device. Because cash toll booths are rare in the United States, you will almost certainly encounter cashless tolling if you drive on toll roads in or around Norfolk.

Key toll roads you may encounter near Norfolk include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• Hampton Roads Express Lanes on I-64: dynamic pricing based on peak direction and traffic volume
• I-66, I-495, I-95, and I-395 Express Lanes: variable pricing based on real-time congestion

At the Thrifty counter in Norfolk, you can enroll in a toll management program for a fixed daily fee, typically ranging from US$3.99 to US$7.99 per day, which covers the administrative processing of tolls. If you decline the program and drive through a toll, Thrifty will bill the toll amount plus processing fees to your credit card after the rental ends.

If you miss a toll without enrolling in a program, a violation notice may be issued by the Virginia Department of Transportation and forwarded to you through Thrifty.

The Hampton Roads Express Lanes (HREL) on I-64 near Norfolk are a unique feature that can be confusing for first-time drivers in the area, and they will affect how you navigate your Thrifty rental car.

Here is what makes them different from typical U.S. highways:

• The express lanes are reversible, meaning they run in one direction at a time: westbound in the mornings toward Naval Station Norfolk and the Hampton Roads Bridge-Tunnel, and eastbound in the afternoons toward I-264
• Part-time shoulder express lanes operate in the opposite direction of the reversible lanes, using the inside shoulder of general-purpose lanes
• Entry and exit points for the shoulder lanes are at I-564, Northampton Boulevard, I-264, and Tidewater Drive
• Overhead signs with green arrows and red X markings, plus dashed yellow lane markings, indicate when shoulder lanes are open or closed

These lanes are electronically tolled and require an E-ZPass transponder or will be billed through your Thrifty rental's toll program. Always watch overhead signage carefully before entering, as driving in a closed lane is a violation. If you are unfamiliar with dynamic shoulder-use tolling, allow extra time when planning your route around Norfolk.

Yes, all bookings made through Hola Car Rentals, including Thrifty rentals in Norfolk, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Given that the Norfolk area has several toll roads, including the Chesapeake Expressway, the Hampton Roads Express Lanes on I-64, and various Virginia expressways, this benefit can meaningfully offset your toll costs.

To claim your Tolls Cashback after your Thrifty rental in Norfolk:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Thrifty rental in Norfolk is complete.

Yes, a major credit card in the main driver's name, with the driver's name physically printed on the card, is required to pick up your Thrifty rental car in Norfolk.

At the Thrifty counter in Norfolk, a temporary security hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.

• Debit cards are not accepted for the security deposit hold
• Prepaid or virtual cards are not accepted
• The card must be in the main driver's name, not a third party's name
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

Even if you prepaid your Thrifty booking in Norfolk online, you must still present a physical credit card at the counter for the hold. Bringing a backup credit card is strongly recommended in case your primary card is declined.

Yes, one-way rentals are available with Thrifty from Norfolk, allowing you to pick up your car at Norfolk International Airport or another Norfolk location and return it to a different city or airport in Virginia or beyond.

However, a one-way drop-off fee typically applies when you return the vehicle to a different location. This fee varies depending on the route, the distance between cities, the vehicle class, and the season. It is not included in your prepaid rate and must be paid at the Thrifty counter in Norfolk at pickup.

When booking a one-way Thrifty rental from Norfolk through Hola Car Rentals:

• The drop-off fee, if applicable, will be shown on the rate details page under the section labeled as charges due at destination
• Review your booking confirmation to verify the fee before arriving at the Norfolk counter
• If the Thrifty counter charges a different amount than what was disclosed on your confirmation, keep all paperwork and contact support

Not all routes from Norfolk incur a drop-off fee. Short-distance routes within the same region may have no fee, while cross-state or long-distance one-ways typically do. Always confirm availability and fees during the booking process.

Most bookings made through Hola Car Rentals, including Thrifty rentals in Norfolk, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you encounter an emergency while driving on Norfolk's highways, such as the I-64 Hampton Roads Express Lanes or the Chesapeake Expressway.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free). You can also contact via WhatsApp at +1 208 910 1001 or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international travelers renting a Thrifty car in Norfolk from outside North America. It does not cover damage to the rental vehicle itself, which is handled by CDW/LDW, or third-party liability, which requires separate coverage.

Your Thrifty rental in Norfolk operates on a Full-to-Full fuel policy. This means you receive the car with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Thrifty rental in Norfolk:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the Thrifty return location at Norfolk Airport (Garage A, Level 2) before dropping off
• Keep your final fuel receipt showing the date, time, and station address

If you return the car below the recorded starting level, Thrifty may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.

For after-hours returns at the Norfolk location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. The Full-to-Full policy applies regardless of whether you return the car during or outside counter hours.

Yes, you can add an additional driver to your Thrifty rental in Norfolk, either as part of your rate or by paying a fee at the counter.

For Thrifty in Norfolk, the additional driver fee when not included in your rate is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the Norfolk counter.

Requirements for adding an additional driver at the Thrifty counter in Norfolk:

• The additional driver must be physically present at pickup
• They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
• They must meet the minimum age requirements for Norfolk, Virginia
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Thrifty rental agreement in Norfolk are covered by the vehicle's protections, such as CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections entirely.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Thrifty rental car in Norfolk, Virginia.

In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent with Thrifty in Norfolk but will pay a daily young-renter fee in addition to the base rental rate. Drivers under 21 are generally not eligible to rent.

Additional restrictions that apply to under-25 renters at the Thrifty counter in Norfolk include:

• Vehicle class limitations: premium, luxury, full-size SUVs, vans, convertibles, and specialty vehicles are typically restricted to renters aged 25 and older
• The most commonly available classes for young renters are economy, compact, and intermediate sedans or SUVs

Virginia does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older. In Norfolk, the standard Thrifty policy applies, meaning 21 is the practical minimum age with a surcharge.

If you are between 21 and 24 and booking a Thrifty rental in Norfolk, Budget for the daily young-renter fee and select an eligible vehicle class during the booking process to avoid issues at the counter.

The insurance coverage included in your Thrifty rental in Norfolk depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the specific protections listed.

Common coverage options for Thrifty rentals in Norfolk include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving your Thrifty rental in Norfolk. Some U.S. states require a minimum level of liability, but not all do, so adding supplemental liability is strongly recommended

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Thrifty vehicle itself. These are separate protections that work together.

Neither CDW/LDW nor LIS/ALI/SLI covers personal injuries to you or your passengers (that requires Personal Accident Insurance) or your personal belongings (that requires Personal Effects Coverage). Review your Thrifty rental agreement carefully at the Norfolk counter before signing to confirm all coverages and any applicable deductibles.