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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 4 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 4 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 6 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 5 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 4 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 4 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 yesterday
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 11 hours ago
"Excellent service"

About renting a car with National in Doral

National's counter in the Doral area is located at the MIA Rental Car Center, 3900 NW 25th Street — reached from Miami International Airport terminals via the MIA Mover, a free automated train that runs 24 hours a day and takes roughly four minutes. From baggage claim to the National counter on the fourth level of the RCC, budget around 10 to 15 minutes under normal conditions, though peak travel periods can push counter queues longer, so allow extra time. Doral and the broader Miami area run on a cashless expressway network using SunPass, the regional electronic toll system; National enrolls rental cars automatically in its toll pass service, which runs US$4.95 per day on any day a toll is incurred, capped at US$30 per rental period, plus the actual toll amounts billed at the standard undiscounted rate. Fuel in Miami-Dade typically runs around US$4.18 per gallon for regular unleaded — refuel before returning to avoid the rental company's fuel service charge, which runs well above pump price. National requires a credit card in the primary driver's name at pickup; the deposit hold is typically US$200 to US$300 depending on vehicle class. International visitors whose license uses a non-Latin script — Arabic, Chinese, Japanese, or Cyrillic — must present an International Driving Permit alongside the original license.

Frequently Asked Questions

What does my Hola Car Rentals booking with National in Doral include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Doral, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Doral.

Will I face unexpected charges at the National counter in Doral when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your National booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter located in Doral?

National car rental locations in Doral operate as off-airport, city-based counters rather than on-airport terminals. The Doral area is served by branch locations accessible directly at the counter address, without the need for an airport shuttle if you are already in the city.

If you are arriving at Miami International Airport (MIA), which sits just east of Doral, off-airport National brand locations require a shuttle from the lower level of the terminal. Follow ground transportation signs to the baggage claim level and look for the Off-Airport Shuttles zone. Shuttle rides to Doral-area facilities typically take a few minutes once you board, but wait times vary.

For city-based pickups within Doral itself, proceed directly to the branch address shown on your booking confirmation. No shuttle is needed. Bring your confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport.

What documents do I need to pick up a National rental car in Doral?

To collect your National rental car in Doral, you must present all of the following physical documents at the counter. Digital copies are not accepted.

  • A valid, original driver's license in the main driver's name
  • A physical major credit card with the driver's name printed on the card, used for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP must be carried alongside your original license and is not valid on its own.

Obtain your IDP in your home country before traveling, as it cannot be issued abroad to non-US license holders.

Do I need a credit card to pick up a National rental car in Doral?

Yes, a physical major credit card in the main driver's name is required to pick up your National rental car in Doral.

At the counter, the National partner desk will place a temporary authorization hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class, location, and the partner's policy.

  • The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it
  • Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
  • The card must belong to the main driver, not a third party
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the hold

Even if you prepaid your booking, you must still present a physical credit card at the Doral counter. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release. Bringing a backup credit card is always a good idea.

How do tolls work when renting a National car in Doral?

Doral is surrounded by three major toll expressways: Florida's Turnpike (SR-821) to the west, the Palmetto Expressway (SR-826) to the east, and the Dolphin Expressway (SR-836) to the south. Driving in or out of Doral almost always means passing through at least one of these toll corridors. All are cashless, meaning tolls are collected electronically via transponder or license plate camera.

Your National rental vehicle in Doral will include an electronic toll device or plate-based billing system. At pickup you have two options:

  • Unlimited toll package: a fixed daily rate (approximately US$11 to US$15 per day in Florida) covering all tolls during your rental
  • Pay per use: the National partner charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental ends

If you prefer to use your own visitor toll pass, inform the National counter representative in Doral at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Note that toll charges can appear on your statement days or even weeks after you return the car, as toll agencies process invoices in batches.

What are the reversible lanes in Doral and how do they affect National rental car drivers?

Doral has a pilot program of reversible lanes on certain arterial roads, including stretches of NW 25th Street west of NW 87th Avenue. These lanes change direction by time of day, flowing inbound toward the city center in the morning and outbound in the evening, to manage the heavy commuter traffic generated by Doral's large daytime workforce.

For visitors picking up or returning a National rental car in Doral, this can be disorienting if you are not expecting it. Key points to keep in mind:

  • Reversible lane signage indicates the permitted direction of travel for that time of day
  • This system is a Doral-specific pilot and is not standard on other Florida roads
  • Driving against a reversible lane is a serious traffic violation
  • The expressways bordering Doral (Turnpike, Palmetto, Dolphin) also include managed lanes that require a SunPass transponder for access

Before leaving the National counter in Doral, take a moment to review your route and note which roads have time-based lane restrictions. Using a GPS or navigation app set to real-time traffic can help you avoid entering a lane in the wrong direction.

Can I get Tolls Cashback on my National rental in Doral?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National rental in Doral.

Given that Doral is bordered by three major toll expressways, most renters will accumulate toll charges during their trip. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on the routes you use.

To claim your cashback after returning your National rental car in Doral:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Doral counter, and a toll receipt or invoice showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

What is the minimum age to rent a National car in Doral?

The minimum age to rent a National car in Doral without additional surcharges is 25. Drivers aged 21 to 24 may still rent but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

  • Drivers 25 and older: no age surcharge, full vehicle class access (subject to availability)
  • Drivers 21 to 24: young-renter surcharge applies daily; restricted to smaller classes such as Economy, Compact, and Intermediate SUV
  • Drivers under 21: generally not eligible to rent at National locations in Doral or elsewhere in Florida

For National (Alamo/National/Enterprise group), the additional driver fee is US$15 per day plus taxes when not included in your rate. Additional drivers must also meet the minimum age requirements and be present at the Doral counter with a valid driver's license.

If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, as this exception is available on select Avis and Budget rates but does not apply to National brand locations.

How does the fuel policy work for National rentals in Doral?

National rentals in Doral follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Doral counter.

When returning your National rental car in Doral, refuel within approximately 10 miles (15 km) of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

  • If you return the car below the recorded starting level, the National partner may charge a fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee
  • If the car was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

Using the correct fuel type is important. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Can I add an additional driver to my National rental in Doral?

Yes, you can add an additional driver to your National rental in Doral, either as part of your rate or by paying a fee at the counter.

For National (Alamo/National/Enterprise group) locations, the additional driver fee is US$15 per day plus applicable taxes when not already included in your booking. Check your Hola Car Rentals confirmation to see whether your rate includes one free additional driver.

  • The additional driver must be present at the Doral counter at pickup with a valid driver's license
  • If their license is not in English and uses a non-Latin alphabet, they will also need an International Driving Permit
  • Both the main driver and the additional driver must sign the rental agreement
  • Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW

If you need to add a driver after pickup, you must visit a National branch in person to update the agreement. Phone or chat requests alone are generally not sufficient. Anyone who drives the National rental car in Doral without being listed on the contract may void the coverage.

What insurance coverage do I need for a National rental car in Doral?

When renting a National car in Doral, two types of coverage are worth understanding before you reach the counter.

Collision Damage Waiver (CDW/LDW) reduces your financial liability for damage to the rental vehicle itself. If your booking includes CDW/LDW, you are responsible only up to the stated deductible per incident. Common exclusions include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles. In Florida, not all rental companies are required by state law to include minimum liability coverage, so confirming this on your rental agreement at the Doral National counter is important. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

  • CDW/LDW covers the National rental car; LIS/ALI/SLI covers third parties
  • Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC)
  • Only drivers named on the rental agreement in Doral are covered

Review your Hola Car Rentals confirmation before arriving at the Doral counter to confirm which protections are included in your rate.

Can I pick up a National car in Doral and return it in another city?

Yes, one-way rentals are possible with National car rental, allowing you to pick up in Doral and return the vehicle in a different city, subject to availability and applicable fees.

A drop-off fee may apply depending on the route. This fee is set by the National partner and varies by destination, vehicle class, and season. You will see any applicable drop-off fee listed under the To Pay at Destination section during the Hola Car Rentals booking process, and it will also appear on your confirmation.

  • Same-city routes (for example, Doral to downtown Miami) often carry no drop-off fee
  • Routes between different cities or states typically include a one-way fee
  • Cross-border one-ways (for example, US to Canada) may be restricted or carry higher fees
  • The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation

If you need to change your return location after booking, contact Hola Car Rentals support, as mid-rental route changes must be approved by the National partner and may reprice your rental. Always confirm the drop-off location is open and accepting returns on the date you plan to arrive.

What are the counter hours for National car rental in Doral?

Counter hours for National car rental locations in Doral vary by branch and are not uniform across all sites. Based on available information for Doral-area rental branches, typical weekday hours run from approximately 07:30 AM to 06:00 PM, with reduced hours on Saturdays (often 09:00 AM to 01:00 PM) and some locations closed on Sundays.

These hours can change on public holidays, so always verify the exact hours for your specific National branch directly on your booking confirmation before your pickup date.

  • Arriving outside counter hours may mean the branch is closed and no after-hours key drop is available
  • If your flight is delayed, National partner desks will generally hold your booking for up to 24 hours from the original pickup time
  • Delays beyond 24 hours require you to contact Hola Car Rentals support to explore options

Plan your arrival in Doral with enough buffer time to account for any delays at Miami International Airport, shuttle transfers if applicable, and counter processing before the branch closes.

Does Travel Assistance apply if I have a breakdown on a Doral National rental?

Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency while driving your National rental car in or around Doral, including on the expressways that border the city.

This benefit covers up to 5 passengers and includes:

  • Travel insurance with medical coverage for accidents and non-pre-existing illnesses
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

Travel Assistance does not cover damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). For roadside assistance specific to your National rental in Doral, use the contact number provided on your rental agreement, as the Alamo/National/Enterprise group has a dedicated roadside line.

To activate Travel Assistance in an emergency, call +1 888 980 9992 (available 24/7) or contact Terrawind via WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number.

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