Hertz Car Rental
in Kelowna

Hola Car Rentals is a premium partner of the leading car rental companies in Kelowna, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Kelowna International Airport (YLW) is not inside the terminal building. It is located approximately 500 meters away at 5533 Airport Way, Kelowna, BC V1V 1S1.

After collecting your baggage, follow signs to the Hertz shuttle stop outside the terminal. Hertz provides a shuttle service that runs between the terminal and the off-site counter. Plan to allow 45 to 60 minutes from the time you land to the moment you drive away, accounting for baggage claim, the shuttle ride, paperwork, and vehicle inspection.

The Hertz airport counter in Kelowna operates daily from 07:30 to 23:59, making it accessible for both early morning and late-night arrivals.

Hertz operates a second location in Kelowna at 1075 Mccurdy Road, Kelowna, BC V1X 2P9. This city center branch has more limited hours than the airport counter.

• Monday to Friday: 08:00 to 17:00
• Saturday: closed
• Sunday: closed

Unlike the Hertz airport location, the Mccurdy Road branch does not offer shuttle service from Kelowna International Airport. If you are arriving by plane and plan to pick up at this location, you will need to arrange your own transportation, such as a taxi or rideshare, to reach the counter.

If your flight arrives on a weekend or outside business hours, the Hertz airport counter at 5533 Airport Way is the better option, as it operates daily until 23:59.

Yes, Hertz accepts after-hours returns at both Kelowna locations. The process works as follows:

• Park the vehicle in the designated return area at your chosen location (5533 Airport Way for the airport, or 1075 Mccurdy Road for the city center branch).
• Place your rental contract and keys in the drop box located at reception.
• Note that an after-hours surcharge applies and will be added to your rental bill when the Hertz office opens the next business day.

For the Kelowna airport location, after-hours returns are straightforward given the counter operates until 23:59 daily, so late-night returns before midnight do not require the drop box. For the city center branch, which closes at 17:00 on weekdays and is closed on weekends, after-hours drop-off is the only option outside those times.

Keep a photo of the vehicle condition and the odometer at the time of return as a precaution.

Kelowna itself has no toll roads, and the vast majority of roads throughout British Columbia are toll-free. However, if your travels take you toward Vancouver, the Port Mann Bridge is the one cashless tolled crossing in the province. Tolls there cannot be paid in cash and are billed electronically via license plate capture.

Hertz offers a PlatePass service for cashless toll roads on rental vehicles. If you are enrolled, toll charges are handled automatically through your rental agreement. If you are not enrolled and drive through a tolled crossing, the toll authority bills Hertz, which then charges the toll amount plus administrative fees to your credit card, often several weeks after the rental ends.

To avoid unexpected charges, check your Hertz rental agreement at the Kelowna counter to confirm whether PlatePass is active on your vehicle before driving toward Vancouver or any other tolled area.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental. See the next FAQ for details on how to claim.

When collecting your Hertz vehicle in Kelowna, bring the following physical documents:

• Your original, unexpired driver's license in the main driver's name.
• A major credit card with the driver's name printed on the card, for the security deposit hold.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors arriving from abroad).

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Hertz counter in Kelowna.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.

Every booking made through Hola Car Rentals includes Tolls Cashback, which applies to your Hertz rental in Kelowna as well. If you drive through any tolled road during your trip, such as the Port Mann Bridge near Vancouver, you can claim a reimbursement of up to 5% of your total Hola Car Rentals booking value.

To claim your cashback after returning your Hertz vehicle in Kelowna:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the Hertz rental agreement signed at pickup, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

When you pick up your Hertz vehicle in Kelowna, a temporary authorization hold is placed on your credit card. This is not a charge but reduces your available credit until it is released after the rental ends.

For Canada, typical holds at Hertz range from CAUS$ 300 to CAUS$ 500 for standard vehicles, though some locations may require a minimum authorization of approximately CAUS$ 750. The exact amount depends on the vehicle class, rental duration, and the specific Kelowna location.

Important requirements for the deposit:

• The card must be a major credit card (not debit or prepaid) in the main driver's name, with the driver's name printed on the card.
• Digital wallets and virtual card numbers are not accepted at the counter.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.

After you return the vehicle, the hold is released. Your bank controls how quickly it clears, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

Yes, you can add an additional driver to your Hertz rental in Kelowna, but it must be done in person at the counter at the time of pickup.

Both the main driver and the additional driver must be present at the Hertz counter, whether at the airport location on Airport Way or the city center branch on Mccurdy Road. The additional driver must bring:

• A valid, original driver's license.
• An International Driving Permit if their license uses a non-Latin alphabet.
• A valid photo ID or passport.

When the additional driver fee is not included in your rate, Hertz charges approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period. Taxes may apply locally.

If the additional driver is under 25, a young driver surcharge may also apply on top of the additional driver fee. Verify the exact amounts with the Hertz agent at the Kelowna counter before signing the agreement. Only drivers listed on the rental agreement are covered by the vehicle's protections.

Hertz rentals in Kelowna follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges:

• Check the fuel gauge with the Hertz agent at pickup and confirm the starting level is recorded on your rental agreement.
• Take a photo of the dashboard showing the gauge and odometer at the start of the rental.
• Refuel within approximately 10 to 15 kilometers of the return location before dropping off the car.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the Hertz vehicle in Kelowna with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

For after-hours returns at either Kelowna location, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, one-way rentals are generally available through Hertz, allowing you to pick up in Kelowna and return the vehicle at a different location in British Columbia or elsewhere in Canada. However, a drop-off fee may apply depending on the route.

Key points to know before booking a one-way Hertz rental from Kelowna:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season.
• During the booking process, any applicable drop-off fee will be listed under the section labeled as charges due at the destination.
• Cross-border one-way rentals (for example, returning the car in the United States) may be restricted or carry significantly higher fees. Confirm with Hertz before booking.
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee.

Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific Kelowna itinerary before you travel.

Yes, Kelowna has a downtown driving layout that can be disorienting for first-time visitors, and it is worth understanding before you drive away from the Hertz counter.

The downtown core uses a one-way couplet system:

• Richter Street runs northbound.
• Water Street and Pandosy Street run southbound.

This layout is tied to Highway 97 (Harvey Avenue) and restricts left turns at several key intersections. For example, there are no left turns from Abbott Street onto Harvey Avenue, and some junctions are right-in and right-out only. Median islands and coordinated signal phases can add to the confusion for drivers unfamiliar with the area.

West Kelowna also uses two-lane one-way pairs on Main Street and Dobbin Road, so the couplet-style navigation extends beyond the downtown core.

When you collect your Hertz vehicle in Kelowna, consider using a GPS or navigation app to help manage these one-way restrictions, especially if you are heading into the downtown area from the airport via the W.R. Bennett Bridge.

Yes, basic third-party liability coverage is included by law when you rent a car in Kelowna or anywhere in British Columbia. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, and this statutory coverage is included with your Hertz rental by default.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplemental liability insurance (LIS or SLI) to increase your coverage limits, which is available as an add-on at the Hertz counter in Kelowna or through your booking.

It is important to understand what third-party liability covers and what it does not:

• It covers bodily injury and property damage you cause to other people while driving the rental.
• It does not cover damage to the Hertz rental vehicle itself (that requires CDW or LDW).
• It does not cover your own injuries or personal belongings.

Review your booking confirmation to confirm the exact liability limits included in your rate before picking up your vehicle in Kelowna.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz rentals in Kelowna as well. However, this benefit is available only to travelers who are not residents of Canada or the United States.

If you qualify, the coverage typically includes:

• Medical assistance for accidents and non-pre-existing illnesses, for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This coverage is particularly relevant if you experience a breakdown or medical emergency while driving your Hertz rental on a remote stretch of highway near Kelowna, such as along Highway 97 or in the surrounding Okanagan region.

To reach assistance 24 hours a day, call +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.