Hertz Car Hire
in Orlando

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Hola Car Rentals is the only premium partner of the top car hire brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Orlando.

No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Orlando International Airport (MCO) is located on-airport, so no shuttle is needed to reach it.

• Terminals A and B: the Hertz counter is on Level 1 (Ground Transportation). After completing paperwork, walk to the adjacent garage to collect your vehicle.
• Terminal C: the Hertz counter is on Level 4. After completing paperwork, walk to Garage C and find your brand's bay.

From baggage claim to the Hertz counter takes roughly 5 to 10 minutes, and the walk from the counter to your vehicle bay takes an additional 2 to 5 minutes. Elevators and escalators are available throughout the Orlando airport terminals. The MCO Hertz location operates 24 hours daily, so you can pick up your vehicle at any time regardless of your flight's arrival time.

The Hertz counter at Orlando International Airport (MCO) is open 24 hours a day, 7 days a week, making it one of the most convenient options for arrivals at any hour in Orlando.

If you are considering a Hertz location away from the airport, hours differ significantly. City locations such as the East Colonial Drive and Downtown Orlando branches typically operate Monday through Saturday from 9:00 AM to 4:00 PM, with reduced Sunday hours (10:00 AM to 1:00 PM). The Tradeport Drive location near Orlando is also open 24 hours daily.

If your flight is delayed, Hertz will generally hold your Orlando reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider as soon as possible to avoid losing your reservation.

To pick up your Hertz rental car in Orlando, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, original driver's licence in the main driver's name.
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver's licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Hertz Orlando counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Almost all toll roads in the Orlando area are fully cashless, meaning your Hertz rental vehicle will include an electronic toll device or a plate-based billing system. There are very few cash toll booths remaining in Florida.

At the Hertz counter in Orlando, you will typically have two options:

• Unlimited toll package: Hertz charges approximately US$13.99 per day or US$69.95 per week for unlimited toll usage on Florida roads such as SR-528, SR-417, and SR-408.
• Pay per use: If you decline the package but still drive on toll roads, Hertz will charge the toll amount plus an administrative fee of approximately US$9.99 per day on days tolls are incurred. These charges may appear on your card days or even weeks after your Orlando hire ends.

You may also opt out and use your own visitor toll pass. If you do, inform the Hertz agent at the Orlando counter so they can deactivate the vehicle's default device and prevent duplicate charges.

Estimated daily toll costs in the Orlando area range from approximately US$5 to US$15, depending on which roads you use.

Yes, a physical major credit card in the main driver's name is required to pick up your Hertz hire in Orlando. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At the Hertz counter in Orlando, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and hire duration. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

• The card must be physical, with the driver's name printed on it.
• The name on the card must match the main driver on the hire agreement.
• Bring a backup credit card in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on in-person transactions in Orlando.

Yes, all bookings made through Hola Car Rentals, including Hertz hires in Orlando, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Orlando has several cashless toll roads (SR-528, SR-417, SR-408), you are likely to incur toll charges during your Hertz hire. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle in Orlando.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals confirmation, the Hertz hire agreement signed at pickup, and a toll invoice or statement showing charges paid.

For example, if your Orlando booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval.

Yes, you can return your Hertz hire to a different location from where you picked it up in Orlando, including returning to a different city entirely. This is called a one-way or drop-off hire.

A drop-off fee may apply depending on the route. For example, returning a Hertz vehicle picked up at Orlando International Airport (MCO) to a downtown Orlando location or to a city in another state may carry a one-way fee. This fee is route-specific and varies by vehicle class, distance, and season.

• The drop-off fee, if applicable, will be shown during the booking process under the section labelled as charges due at the destination.
• This fee cannot be prepaid and is paid directly to Hertz at the counter in Orlando or at the return location.
• Changing your return location after booking may reprice your hire and recalculate the fee.

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Hertz Orlando itinerary before you travel.

Yes, Hertz charges a young driver surcharge in Orlando for renters between the ages of 21 and 24. The standard minimum age to hire without a surcharge in the United States is 25.

For Hertz in Orlando, the young driver fee is approximately US$13.50 per hire day, with a maximum charge of US$189 for the hire period. This fee is paid at the Hertz counter in Orlando and is not included in your prepaid rate.

Additional restrictions apply to younger renters at the Orlando Hertz location:

• Most vehicle classes are restricted to renters aged 25 and older. Categories such as full-size, SUV, premium, luxury, convertible, and minivan are typically unavailable to under-25 drivers.
• Economy, compact, and intermediate vehicles are generally the only classes available to drivers aged 21 to 24.
• A valid driver's licence and a major credit card in the renter's name are still required regardless of age.

Florida does not have a state law requiring Hertz to rent to drivers under 21, so the minimum age at the Orlando location is 21.

Most bookings made through Hola Car Rentals, including Hertz hires in Orlando, include Travel Assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is designed for situations that may arise while you are away from home.

Coverage typically includes:

• Medical assistance for accidents or non-pre-existing illnesses during your Orlando trip.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Hertz hire in Orlando, contact Terrawind 24 hours a day, 7 days a week, before incurring expenses where possible:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Orlando, and a brief description of what happened. Note that this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz vehicle itself, which is handled separately by CDW or LDW coverage.

The insurance coverage included in your Hertz hire in Orlando depends on the rate plan selected at the time of booking. It is important to review your booking confirmation carefully before arriving at the Hertz counter in Orlando.

Common coverage options for Hertz hires in Orlando include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Hertz hire in Orlando. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.

CDW and LDW do not cover third parties, your personal injuries, or your belongings. Only drivers listed on the Hertz hire agreement in Orlando are covered. Always add every additional driver to the contract at the counter to ensure coverage applies.

Yes, you can add an additional driver to your Hertz hire in Orlando, but the additional driver must be physically present at the Hertz counter at the time of pickup with their own valid driver's licence.

Whether the additional driver fee is included or charged at the counter depends on your rate:

• If your booking confirmation states additional driver is included, no fee applies for the first extra driver.
• If it is not included, Hertz charges approximately US$13.50 per hire day in Orlando, with a maximum of US$189 for the hire period.

Requirements for adding a driver at the Hertz Orlando counter:

• The additional driver must be present at pickup and sign the hire agreement.
• They must meet the minimum age requirement (21 in Florida, with a young driver surcharge for those under 25).
• They must present a valid driver's licence and, if applicable, an International Driving Permit.

Any driver not listed on the Hertz hire agreement in Orlando will not be covered by CDW, LDW, or liability protections. If you need to add a driver after pickup, visit a Hertz branch in Orlando to update the agreement.

Hertz hires in Orlando follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel charges on your Hertz Orlando hire:

• Check the fuel gauge with the Hertz agent at pickup and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of your hire.
• Refuel within approximately 10 miles of the Hertz return location at Orlando airport before dropping off the vehicle.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Gas prices in the Orlando area average around US$3.96 per gallon for regular unleaded, which is slightly above the National average, so refuelling before return is the most cost-effective option.

Returning your Hertz hire at Orlando International Airport (MCO) is straightforward, with designated return areas for each terminal.

• Terminal A: return vehicles on Level R2.
• Terminal B: return vehicles on Level R1.
• Terminal C: return vehicles in Parking C2 (Garage C).

Before returning your Hertz vehicle at Orlando airport, refuel within approximately 10 miles of MCO to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof in case of any dispute.

At the Hertz return area in Orlando, a staff member will typically inspect the vehicle and close out your contract. Keep copies of the rental agreement and any pre-existing damage documentation. If you return outside of staffed hours, follow any key-drop instructions provided by Hertz at the Orlando location and photograph the vehicle's condition and fuel gauge before leaving.

Note that toll charges and any other usage-based fees may be billed to your credit card days or even weeks after you return the Hertz vehicle in Orlando, as toll agencies process invoices in batches.