Hertz Car Hire
in Los Angeles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Los Angeles.

No. With Hola Car Rentals, all costs and charges for your booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Los Angeles International Airport, the Hertz counter is not inside any terminal. All hire brands, including Hertz, operate from the Consolidated Rent-A-Car facility, known as ConRAC.

• After baggage claim, exit to the Lower/Arrivals level of your terminal.
• Walk to the centre median and look for the purple "Rental Car Shuttles" signs.
• Board the Hertz shuttle (confirm the Hertz logo on the bus) to ConRAC. The shuttle is free and runs frequently, including late at night.
• Inside ConRAC, go to the Hertz counter, then follow signs to your vehicle row.

Plan for 15 to 25 minutes total from the terminal curb to the Hertz counter in Los Angeles, accounting for walking, the shuttle wait, the ride, and any queue at the desk. Shuttles operate 24 hours, so late arrivals are covered.

To collect your Hertz vehicle in Los Angeles, bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, in the main driver’s name).
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• Passport or valid government-issued photo ID.
• Physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets (required for visitors arriving from abroad).

At the Hertz counter in Los Angeles, the agent will verify that all names match across your licence, passport, and credit card. A name mismatch is one of the most common reasons for delays at pickup, so double-check before you travel.

Yes, toll roads exist in and around Los Angeles, and nearly all are fully cashless. When hiring from Hertz in Los Angeles, you are most likely to encounter tolls in two situations.

• Express Lanes on I-10 and I-110 in the Los Angeles area use dynamic pricing. Solo drivers must pay electronically. Using these lanes without a valid transponder can result in a violation.
• Orange County toll roads (SR-73, SR-133, SR-241, SR-261) charge per use and are also cashless.

California uses the FasTrak system statewide. Your Hertz vehicle in Los Angeles will include an electronic toll device or plate-based billing. At the Hertz counter you can choose an unlimited toll package, typically priced between US$11 and US$25 per hire day, which covers all toll usage during your hire. If you decline, Hertz will charge the actual toll amounts plus administrative processing fees to your card, sometimes weeks after the hire ends.

You may also opt out and pay tolls directly through the toll agency's website, or use your own compatible FasTrak pass. If you bring your own pass, ask the Hertz agent in Los Angeles to deactivate the vehicle's default device to avoid duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz hire in Los Angeles and any toll roads you use during the trip, including the I-10 and I-110 Express Lanes or Orange County toll roads.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25.

To claim after returning your Hertz vehicle in Los Angeles:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the Hertz hire agreement, and a toll invoice or statement showing the charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you pick up your Hertz vehicle in Los Angeles, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the hire ends.

For standard vehicles hired from Hertz in the United States, including Los Angeles, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and location. Premium or speciality vehicles may carry a higher hold.

• Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Make sure your card has sufficient available credit to cover the hold in addition to any other charges.
• Notify your bank before travel to prevent fraud blocks on an in-person authorisation in Los Angeles.
• Bring a backup credit card in your name in case your primary card is declined.

After you return the Hertz vehicle, the hold is released, but your bank controls when it appears back on your statement, which can take up to 15 business days.

Los Angeles motorways have dedicated High-Occupancy Vehicle (HOV) lanes, commonly called carpool lanes, and the rules can catch first-time visitors off guard when driving a Hertz hire in Los Angeles.

• Carpool lanes on most Los Angeles motorways require at least two occupants in the vehicle. Some routes require three during peak hours.
• Solo drivers are not permitted in standard carpool lanes and can be fined if caught.
• The I-110 and I-10 Express Lanes operate differently: solo drivers may use them but must pay a toll electronically via FasTrak. Without a valid transponder, using these lanes is a violation.
• Transition ramps connecting carpool lanes between motorways, such as the elevated ramp from the I-110 to the I-105, require precise lane positioning and are unfamiliar to many visitors.

When driving your Hertz hire in Los Angeles, the safest approach is to stay in general-purpose lanes unless you have the required occupancy or a valid FasTrak account for the Express Lanes. Fines for HOV violations in California are significant.

Yes, you can add an additional driver to your Hertz hire in Los Angeles, but the process must be completed at the counter during pickup.

• The additional driver must be physically present at the Hertz counter in Los Angeles at the time of pickup.
• They must present a valid driver’s licence and a passport or government-issued photo ID.
• Both the main driver and the additional driver must sign the hire agreement.

California law exempts certain family members (spouse, child, parent, sibling, grandparent, legal guardian) from additional driver fees for hires originating in California. Hertz also waives the fee for spouses and, for Gold Plus Rewards members, domestic partners.

If the additional driver fee is not waived, Hertz charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes. Only drivers listed on the Hertz agreement in Los Angeles are covered by the hire protections, so never let an unlisted person drive the vehicle.

Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

Yes, Hertz in Los Angeles applies a young-driver surcharge to renters between the ages of 21 and 24. The standard minimum age to hire without a surcharge in the United Kingdom is 25.

• Drivers aged 21 to 24 are eligible to hire from Hertz in Los Angeles but will pay a daily underage fee at the counter.
• Certain vehicle classes, including full-size, premium, luxury, convertible, minivan, and large SUV categories, are typically restricted to renters aged 25 and older.
• Economy, compact, and intermediate sedan or SUV categories are generally available to younger renters.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, some Hola Car Rentals rates fulfilled by Avis or Budget (not Hertz) may waive the underage fee. For Hertz hires in Los Angeles, the standard surcharge applies regardless of nationality.

Drivers under 21 cannot hire from Hertz in Los Angeles. Always bring a valid driver’s licence and a physical major credit card in your name to the counter.

Most bookings made through Hola Car Rentals, including Hertz hires in Los Angeles, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful given that Los Angeles motorways such as the 405 and I-10 can leave drivers stranded far from services during peak congestion or late at night.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring a Hertz vehicle in Los Angeles, this benefit is not available to you.

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name and your Hola Car Rentals confirmation number. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

The insurance included in your Hertz hire in Los Angeles depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the exact coverages listed.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz hire in Los Angeles. Some US states require a minimum level of liability; California is one where this is relevant. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your reservation.

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. Only drivers listed on the Hertz hire agreement in Los Angeles are covered. Always review the hire agreement at the counter and confirm the deductible amount before signing.

Hertz hires in Los Angeles follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Los Angeles counter.
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
• Keep the final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Note that California fuel prices are generally among the highest in the United States, running roughly 20 to 30% above the national average. Budget for this when planning your Los Angeles trip. Returning the car full is always the most cost-effective option.

Yes, one-way hires are possible with Hertz in Los Angeles, but a drop-off fee may apply depending on your return location.

• Returning to a different city or airport in California or another state typically incurs a one-way drop-off fee. The amount varies by route, vehicle class, and season.
• Returning to a different location within the same metropolitan area, such as from LAX to a downtown Los Angeles Hertz branch, may not carry a fee, but this depends on the specific route.
• Cross-border returns, for example from Los Angeles to Mexico, may be restricted or require special authorisation from Hertz.

When booking through Hola Car Rentals, any applicable drop-off fee for your Hertz hire in Los Angeles is shown on the rate details page under the "To pay at destination" section before you confirm. Review this carefully before completing your reservation.

If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by Hertz directly and may increase the fee or affect availability.

If your flight is delayed and you arrive later than your scheduled Hertz hire in Los Angeles, your reservation will generally be held for up to 24 hours from the original pickup time.

• If the delay is less than 24 hours, Hertz in Los Angeles will hold your booking. Make sure you arrive during the counter's operating hours, as the ConRAC facility at LAX has 24-hour shuttle and counter service.
• If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where they can.
• If you do not collect the vehicle within 24 hours of the original pickup time and have not contacted support, the booking may be forfeited without a refund.

Because Los Angeles International Airport is one of the busiest airports in the United States, flight delays are common. Having your Hola Car Rentals confirmation number ready and contacting support promptly gives you the best chance of keeping your Hertz reservation in Los Angeles intact.