Enterprise Car Rental
in Ottawa

Hola Car Rentals is a premium partner of the leading car rental companies in Ottawa, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Ottawa International Airport (YOW) is located across from airport arrivals on the main level of the parking facility. During active construction periods, the counter may be temporarily relocated to the International Arrivals area across from baggage claim, so follow the signage as you exit the arrivals hall.

No shuttle or train is required. The Enterprise pick-up point is within walking distance of the arrivals area, so you can proceed directly from baggage claim to the counter to receive your rental agreement and keys.

The Enterprise counter at Ottawa airport is open daily from 07:00 to 23:59. If your flight lands close to midnight, plan to arrive at the counter before closing time. For flights arriving after hours, contact Enterprise directly in advance to confirm any after-hours arrangements.

Enterprise operates several locations in Ottawa with varying hours. Here is a summary of typical operating schedules:

• Ottawa International Airport (YOW): daily 07:00 to 23:59
• Ottawa S. Bank St. (2677 Bank Street): Tuesday to Thursday 07:30 to 18:00, Friday 08:00 to 17:00, Saturday 09:00 to 12:00; closed Sunday and Monday
• Ottawa Alta Vista and Bank (1788 Bank Street): Monday to Friday 08:00 to 17:30, Saturday 09:00 to 13:00, Sunday 11:00 to 16:00
• Ottawa Cyrville Rd. (1579 Cyrville Road): Monday to Friday 07:30 to 17:30, Saturday 09:00 to 12:00; closed Sunday

If your flight is delayed, Enterprise will hold your booking for up to 24 hours from the original pick-up time, provided you arrive during counter operating hours. For delays beyond 24 hours, contact support as soon as possible to avoid losing your reservation.

To collect your Enterprise rental in Ottawa, you must present the following physical documents at the counter:

• Your original, unexpired driver's license (photocopies and digital versions are not accepted)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or travel tickets if you are visiting from abroad

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original license.

Enterprise in Ottawa does not accept learner's permits, photocopies, or temporary licenses where identity cannot be verified. Debit and prepaid cards are not accepted for the security deposit.

Yes, toll charges can apply if you drive on the Highway 407 ETR while renting from Enterprise in Ottawa or anywhere in Ontario. The 407 ETR is a privately operated, fully electronic toll highway spanning 108 km across the Greater Toronto Area. It uses license plate photography with no cash booths, so every vehicle that uses it is billed automatically.

If you drive on the 407 ETR in your Enterprise rental, the toll agency photographs the plate, bills Enterprise, and Enterprise then charges your credit card for the toll amount plus an administrative fee. You cannot avoid payment after the fact.

Key points to know before driving in Ontario with your Enterprise rental:

• The 407 ETR is the only major toll road in Ontario; highways such as the 401 are toll-free
• Toll rates are distance-based and vary by time of day and zone
• Enterprise may offer a TollPass program at a daily rate (approximately CAD 3.95 to 4.95 per day, capped per rental); confirm the current rate at the Ottawa counter
• GPS devices may route you onto the 407 ETR by default for speed, leading to unexpected charges
• Ottawa itself does not have congestion charges or emissions zones

Keep all toll invoices. Through Hola Car Rentals, you can claim up to 5% of your booking total back via the Tolls Cashback benefit by emailing [email protected] within 30 days of returning your vehicle.

When you pick up your Enterprise rental in Ottawa, a temporary authorization hold is placed on your credit card. For rentals in Canada, the typical hold ranges from approximately CAD 300 to CAD 500, though some Enterprise locations may require a minimum authorization of around CAD 750 depending on the vehicle class, rental duration, and location.

This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental closes.

• Only a major credit card with the driver's name printed on the physical card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must be in the main driver's name
• Bring a backup credit card in case your primary card is declined

Hola Car Rentals cannot confirm the exact deposit amount in advance, as Enterprise sets this at the Ottawa counter based on local policy. Ask the agent to confirm the authorization amount before they process your card.

Yes, you can add an additional driver to your Enterprise rental in Ottawa, but the additional driver must be present at the counter at the time of pick-up with a valid driver's license.

For Enterprise in Ottawa, the additional driver fee is CAD 15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation to see whether your rate includes one additional driver at no extra charge.

• The additional driver must appear in person at the Ottawa Enterprise counter and sign the rental agreement
• They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25
• They must carry the same documents as the main driver, including an IDP if their license uses a non-Latin alphabet
• Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage

If you need to add a driver after pick-up, visit any Enterprise branch in Ottawa to update the agreement. Allowing an unlisted person to drive voids coverage and may result in additional charges.

Yes, one-way rentals are possible with Enterprise in Ottawa, but a drop-off fee may apply depending on your return location, and the route must be booked in advance.

When booking a one-way rental from Ottawa, the drop-off fee is shown during checkout under the section labeled as charges due at the destination. This fee is set by Enterprise and varies by route, vehicle class, and season. It cannot be prepaid and is paid at the counter.

• Returning to another Ottawa location (for example, from the airport to a downtown branch) may carry no drop-off fee or a reduced fee
• Returning to a different city in Ontario or another province typically incurs a one-way fee
• Cross-border one-way rentals (for example, Ottawa to a US city) may be restricted or require advance approval from Enterprise

If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by Enterprise and may result in a higher fee or repricing of the entire rental.

When renting from Enterprise in Ottawa, provincial law in Ontario requires every rental vehicle to carry third-party liability coverage. This statutory liability is included by default when you rent in Canada through Hola Car Rentals, meaning you are covered for bodily injury and property damage you may cause to others. You can still purchase higher supplemental liability limits at the Enterprise counter if you want additional protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise rental vehicle itself. Whether CDW is included depends on the rate you selected. Check your booking confirmation for the line that reads Car Rental Insurance or CDW to confirm coverage and whether a deductible applies.

• CDW covers damage to the Enterprise vehicle from collision, theft, or vandalism, subject to any deductible shown on your confirmation
• CDW does not cover damage to other vehicles or injuries to third parties (that is handled by liability coverage)
• Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Only drivers listed on the Enterprise rental agreement in Ottawa are covered

Review your rental agreement at the Ottawa counter carefully before signing to confirm all coverages and deductibles.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Ottawa or anywhere in Ontario.

This benefit is especially relevant in Ottawa because driving in Ontario may take you onto the Highway 407 ETR, the region's main electronic toll road, where charges are billed automatically to your rental. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Enterprise vehicle in Ottawa:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the Enterprise rental agreement, and a toll invoice or statement showing the charges paid
• Include your full name, travel dates, and the last four digits of the card used for your booking

Refunds are processed to your original payment method and typically arrive within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Enterprise rentals in Ottawa follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Ottawa counter
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the station address, date, and time

If you return the Enterprise vehicle in Ottawa with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the vehicle was not full at pick-up, ask the Enterprise agent to record the exact starting level on the agreement and return it at that same level to avoid charges.

Visitors to Ottawa can generally drive with a valid foreign license when renting from Enterprise. However, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP at all times.

For licenses written in English or using a Latin alphabet, an IDP is not required but is recommended as a precaution, particularly if your license is not in English.

• The IDP is a translation document only and is not valid without your original license
• Enterprise in Ottawa does not accept photocopies, learner's permits, or temporary licenses where identity cannot be verified
• Obtain your IDP in your home country before traveling; it cannot be issued abroad
• All documents presented at the Enterprise counter in Ottawa must be physical originals

If you are unsure whether your license qualifies, obtain an IDP before your trip to avoid any issues at the Ottawa counter.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise rentals in Ottawa as well. However, this benefit is available only to non-North American customers. Residents of Canada and the United States do not qualify for this coverage.

If you are eligible, the travel assistance covers scenarios such as a medical emergency during your Ottawa rental, a breakdown on an Ontario highway, or issues with your inbound or outbound flights. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance during your Enterprise rental in Ottawa, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your Hola Car Rentals confirmation number and a description of the situation. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorization.

Check your booking confirmation for the exact coverage limits and terms applicable to your reservation.

If you return your Enterprise rental in Ottawa after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and depends on Enterprise policy at the specific Ottawa location.

If you exceed the grace period, Enterprise may charge you for additional time, which could be billed as extra hours or a full additional day, plus any applicable late fees.

• Plan your return to the Ottawa Enterprise location with enough time to refuel and complete the return inspection before your scheduled time
• If you know in advance that you need more time, contact Enterprise or request a rental extension through your booking to avoid late charges
• After-hours returns at the Ottawa airport location should be confirmed with Enterprise in advance, as key-drop procedures and liability rules may apply until the vehicle is formally checked in

If you need to extend your Enterprise rental while already in Ottawa, contact the branch or support as soon as possible. Extensions are subject to vehicle availability and may reprice the rental.