Car Rental Enterprise
in Massachusetts

Hola Car Rentals is the only premium partner of the top car rental brands operating in Massachusetts, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS) in Massachusetts, the Enterprise counter is located inside the Rental Car Center (RCC), which is a consolidated facility shared by all major rental brands.

After collecting your baggage, follow the Ground Transportation or Rental Car signs to the shuttle bus stop. Blue Massport buses run every 5 to 6 minutes and take you directly to the RCC at no extra cost. Once inside, proceed to the Enterprise counter or use the self-service kiosks for a faster pickup.

Before heading to the counter, make sure you have:

• Your booking confirmation or printed voucher
• A valid driver's license (physical, not digital)
• A major credit card in the main driver's name for the security deposit
• Your passport or government-issued photo ID

For Enterprise locations at other Massachusetts airports such as Hyannis Barnstable Municipal (HYA) or Bedford Hanscom Field (BED), standard counter pickup applies. Always confirm the exact counter location on your booking confirmation before arrival.

Yes, Enterprise operates a wide network of downtown and neighborhood locations across Massachusetts, not just at airports.

In addition to airport counters at Boston Logan (BOS), Hyannis Barnstable Municipal (HYA), and Bedford Hanscom Field (BED), Enterprise has branches throughout the state, including:

• Boston neighborhoods such as Brookline, Harbor Garage, Revere Hotel, and Roxbury
• Cambridge locations at Central Square and Fresh Pond
• Downtown Springfield and Downtown Worcester
• Cities including Framingham, Newton, Waltham, Quincy, Brockton, Lynn, and many others

This broad Massachusetts coverage means you can often pick up an Enterprise vehicle closer to your hotel or cruise port rather than at the airport, which may reduce costs since off-airport locations typically avoid certain airport concession fees. Check your booking confirmation for the exact address and operating hours of your chosen Enterprise location in Massachusetts, as hours vary by branch.

Enterprise counter hours in Massachusetts vary by location and are not uniform across the state. Based on available information, typical hours at Massachusetts Enterprise branches are:

• Monday to Friday: 8:00 AM to 6:00 PM at most locations
• Saturday: 9:00 AM to 12:00 PM or 1:00 PM at many branches
• Sunday: Hours vary; some locations are closed, others open 9:00 AM to 12:00 PM
• Hyannis (HYA): Monday and Wednesday through Friday 8:00 AM to 6:00 PM, Saturday and Sunday 9:00 AM to 3:00 PM, closed Tuesday

After-hours key drop is available at select Massachusetts Enterprise locations such as Boston Harbor Garage. At Boston Logan Airport, self-service processes and the Enterprise app may be used for after-hours returns.

Hours can change on public holidays, so always confirm the specific hours for your Massachusetts Enterprise branch on your booking confirmation before travel. If you arrive outside operating hours, check your rental agreement for key-drop instructions or contact the branch directly.

Massachusetts operates a fully cashless toll system, meaning there are no cash booths anywhere in the state. All tolls are collected electronically through the EZDriveMA system, which uses E-ZPass MA transponders or Pay By Plate MA license plate invoicing.

Major tolled roads in Massachusetts include the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When renting from Enterprise in Massachusetts, you have two main options for handling tolls:

• Enroll in Enterprise's toll program (such as TollPass) at pickup, which charges a daily convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 per rental period, plus the actual toll amounts billed at undiscounted rates
• Decline the program and drive toll roads anyway, in which case Pay By Plate MA invoices the vehicle's registered owner (Enterprise), who then bills the toll charges plus administrative fees to your card, typically 4 to 6 weeks after the rental ends

E-ZPass MA offers discounts compared to Pay By Plate rates. For example, a full-length Mass Pike trip can cost approximately US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Review the toll program terms carefully at the Enterprise counter in Massachusetts before signing.

To pick up an Enterprise rental car in Massachusetts, you must present the following physical documents at the counter:

• A valid, unexpired driver's license with a photograph, covering the full rental period. Digital licenses are not accepted.
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Massachusetts Enterprise locations.

The IDP is a translation document only and must always be carried alongside your original license. It is not valid on its own. Obtain your IDP in your home country before traveling to Massachusetts, as it cannot be issued abroad.

Photocopies, digital documents, learner's permits, and temporary licenses are generally not accepted by Enterprise in Massachusetts.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Massachusetts, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the rental.

Massachusetts has a fully cashless toll network, so you will almost certainly encounter tolls if you drive the Mass Pike (I-90), the Tobin Bridge, or the tunnels in and out of Boston. This makes the Tolls Cashback benefit particularly useful for Enterprise rentals in Massachusetts.

To claim your cashback after returning your Enterprise vehicle in Massachusetts:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll receipt or invoice showing charges paid during the rental

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

Yes, a major credit card in the main driver's name is required at every Enterprise location in Massachusetts for the security deposit hold at pickup.

The card must be physical, with the driver's name printed on it. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the deposit hold, even if you have already prepaid your booking.

Typical security deposit holds at Enterprise locations in Massachusetts for standard vehicles are approximately US$300 to US$400, though the exact amount varies by branch, vehicle class, and season. Premium or specialty vehicles may carry higher holds.

A few important points to keep in mind:

• The hold temporarily reduces your available credit until Enterprise releases it after you return the car
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel to Massachusetts to prevent fraud blocks on in-person authorizations

Ask the Enterprise agent in Massachusetts to confirm the exact hold amount before they process your card.

Yes, Enterprise in Massachusetts charges a young-driver surcharge for renters between the ages of 21 and 24. The standard daily fee for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, paid at the counter.

Massachusetts does not have a state law requiring rentals to drivers under 21, so the minimum rental age at most Enterprise locations in Massachusetts is 21. Renters aged 21 to 24 can rent but will pay the daily surcharge and face vehicle class restrictions.

Vehicle classes typically restricted to renters aged 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger renters in Massachusetts are generally limited to economy, compact, intermediate, and compact SUV classes.

If you are 21 to 24 and traveling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver. This exception applies only to Avis and Budget, not to Enterprise. For Enterprise rentals in Massachusetts, the standard young-driver surcharge applies regardless of nationality.

Yes, one-way rentals are available through Enterprise in Massachusetts, but a drop-off fee may apply depending on your return location.

Common patterns for Enterprise one-way rentals originating in Massachusetts:

• Returning to a different Enterprise location within Massachusetts, such as picking up at Boston Logan and returning in Springfield or Worcester, typically incurs a drop-off fee
• Returning to a location in another state, such as New York or Connecticut, usually carries a higher drop-off fee
• Cross-border returns to Canada may be restricted or require prior authorization from Enterprise

The drop-off fee for your specific route is shown during the booking process under the section labeled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is settled directly with Enterprise at the counter in Massachusetts.

If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the rental and affect fee amounts. Always confirm one-way availability and the exact fee for your Massachusetts Enterprise route before finalizing your reservation.

Enterprise rentals in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Massachusetts Enterprise rental:

• Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the Enterprise return location in Massachusetts before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Enterprise in Massachusetts may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Enterprise locations in Massachusetts may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

The insurance and protection options included with your Enterprise rental in Massachusetts depend on the rate plan selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Key coverages to understand for Massachusetts Enterprise rentals:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision or covered incident. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum liability amount, but not all do. Massachusetts renters are strongly encouraged to add supplemental liability coverage.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections.

At the Enterprise counter in Massachusetts, you may be offered additional optional products such as personal accident insurance or roadside service. Review these carefully against what your booking confirmation already includes before accepting anything at the counter.

Yes, most bookings made through Hola Car Rentals, including Enterprise rentals in Massachusetts, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident in Massachusetts
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is particularly relevant if you are involved in an incident on Massachusetts highways such as the Mass Pike (I-90) or while driving between cities in the state with your Enterprise rental.

If you need assistance during your Enterprise rental in Massachusetts, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Massachusetts Enterprise rental.

The cancellation policy for Enterprise rentals in Massachusetts differs from other rental brands and requires attention to the timing of your cancellation.

For Alamo, National, and Enterprise bookings, including those at Massachusetts locations such as Boston Logan Airport or downtown branches, the following applies:

• Cancellations made more than 48 hours before the scheduled pickup time are generally eligible for a full refund
• Cancellations made within 48 hours of the pickup time may result in a cancellation fee or forfeiture of the prepaid amount

This 48-hour window is specific to the Enterprise group (Alamo, National, Enterprise) and is stricter than the policy applied to other partner brands.

To cancel your Massachusetts Enterprise reservation, use the Manage Booking option in your booking confirmation or contact Hola Car Rentals support. Refund processing times vary depending on your payment method and bank, but typically take several business days after the cancellation is confirmed.

If your travel plans change due to a flight delay of less than 24 hours, Enterprise in Massachusetts will generally hold your booking. For delays exceeding 24 hours, contact support as soon as possible to explore your options.