Car Hire Enterprise
in Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS) in Massachusetts, the Enterprise counter is located inside the Rental Car Centre (RCC), which is a consolidated facility shared by all major hire brands.

After collecting your luggage, follow the Ground Transportation or Rental Car signs to the shuttle bus stop. Blue Massport buses run every 5 to 6 minutes and take you directly to the RCC at no extra cost. Once inside, proceed to the Enterprise counter or use the self-service kiosks for a quicker collection.

Before heading to the counter, ensure you have:

• Your booking confirmation or printed voucher
• A valid driving licence (physical, not digital)
• A major credit card in the main driver’s name for the excess
• Your passport or government-issued photo ID

For Enterprise locations at other Massachusetts airports such as Hyannis Barnstable Municipal (HYA) or Bedford Hanscom Field (BED), standard counter collection applies. Always confirm the exact counter location on your booking confirmation before arrival.

Yes, Enterprise operates a wide network of city centre and neighbourhood branches across Massachusetts, not solely at airports.

In addition to airport counters at Boston Logan (BOS), Hyannis Barnstable Municipal (HYA), and Bedford Hanscom Field (BED), Enterprise has branches throughout the state, including:

• Boston neighbourhoods such as Brookline, Harbour Garage, Revere Hotel, and Roxbury
• Cambridge locations at Central Square and Fresh Pond
• Downtown Springfield and Downtown Worcester
• Cities including Framingham, Newton, Waltham, Quincy, Brockton, Lynn, and many others

This extensive coverage means you can often collect an Enterprise vehicle closer to your hotel or cruise port rather than at the airport, which may reduce costs since off-airport locations typically avoid certain airport concession fees. Check your booking confirmation for the exact address and opening hours of your chosen Enterprise branch in Massachusetts, as hours vary by location.

Enterprise counter hours in Massachusetts vary by location and are not uniform across the state. Based on available information, typical hours at Massachusetts Enterprise branches are:

• Monday to Friday: 8:00 AM to 6:00 PM at most locations
• Saturday: 9:00 AM to 12:00 PM or 1:00 PM at many branches
• Sunday: Hours vary; some locations are closed, others open 9:00 AM to 12:00 PM
• Hyannis (HYA): Monday and Wednesday to Friday 8:00 AM to 6:00 PM, Saturday and Sunday 9:00 AM to 3:00 PM, closed Tuesday

After-hours key drop is available at select Massachusetts branches such as Boston Harbour Garage. At Boston Logan Airport, self-service processes and the Enterprise app may be used for after-hours returns.

Hours can change on public holidays, so always confirm the specific hours for your Massachusetts Enterprise branch on your booking confirmation before travelling. If you arrive outside opening hours, check your rental agreement for key-drop instructions or contact the branch directly.

Massachusetts operates a fully cashless toll system, meaning there are no cash toll booths anywhere in the state. All tolls are collected electronically through the EZDriveMA system, which uses E-ZPass MA transponders or Pay By Plate MA invoiceing.

Major tolled roads in Massachusetts include the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

When hiring from Enterprise in Massachusetts, you have two main options for handling tolls:

• Enrol in Enterprise's toll programme (such as TollPass) at collection, which charges a daily convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 per rental period, plus the actual toll charges billed at undiscounted rates
• Decline the programme and drive toll roads anyway, in which case Pay By Plate MA invoices the vehicle’s registered owner (Enterprise), who then bills the toll charges plus administrative fees to your card, typically 4 to 6 weeks after the rental ends

E-ZPass MA offers discounts compared to Pay By Plate rates. For example, a full-length Mass Pike trip can cost approximately US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Review the toll programme terms carefully at the Enterprise counter in Massachusetts before signing.

To collect an Enterprise hire car in Massachusetts, you must present the following physical documents at the counter:

• A valid, unexpired driving licence with a photograph, covering the entire hire period. Digital licences are not accepted.
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the excess
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly necessary at most Massachusetts Enterprise branches.

The IDP is a translation document only and must always be carried alongside your original licence. It is not valid on its own. Obtain your IDP in your home country before travelling to Massachusetts, as it cannot be issued abroad.

Photocopies, digital documents, learner’s permits, and temporary licences are generally not accepted by Enterprise in Massachusetts.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Massachusetts, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire.

Massachusetts has a fully cashless toll network, so you will almost certainly encounter tolls if you drive the Mass Pike (I-90), the Tobin Bridge, or the tunnels in and out of Boston. This makes the Tolls Cashback benefit particularly useful for Enterprise hires in Massachusetts.

To claim your cashback after returning your Enterprise vehicle in Massachusetts:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a toll receipt or invoice showing charges paid during the hire

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

Yes, a major credit card in the main driver’s name is required at every Enterprise location in Massachusetts for the excess hold at collection.

The card must be physical, with the driver’s name printed on it. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the excess hold, even if you have already prepaid your booking.

Typical excess holds at Enterprise locations in Massachusetts for standard vehicles are approximately US$300 to US$400, though the exact amount varies by branch, vehicle class, and season. Premium or speciality vehicles may carry higher holds.

A few important points to note:

• The hold temporarily reduces your available credit until Enterprise releases it after you return the vehicle
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 working days
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel to Massachusetts to prevent fraud blocks on in-person authorisations

Ask the Enterprise agent in Massachusetts to confirm the exact hold amount before they process your card.

Yes, Enterprise in Massachusetts charges a young-driver surcharge for renters between the ages of 21 and 24. The standard daily fee for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, payable at the counter.

Massachusetts does not have a state law requiring rentals to drivers under 21, so the minimum hire age at most Enterprise branches in Massachusetts is 21. Renters aged 21 to 24 can hire but will pay the daily surcharge and face vehicle class restrictions.

Vehicle classes typically restricted to renters aged 25 and older include full-size saloons, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger renters in Massachusetts are generally limited to economy, compact, intermediate, and compact SUV classes.

If you are aged 21 to 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver. This exception applies only to Avis and Budget, not to Enterprise. For Enterprise hires in Massachusetts, the standard young-driver surcharge applies regardless of nationality.

Yes, one-way hires are available through Enterprise in Massachusetts, but a drop-off fee may apply depending on your return location.

Common patterns for Enterprise one-way hires originating in Massachusetts:

• Returning to a different Enterprise branch within Massachusetts, such as collecting at Boston Logan and returning in Springfield or Worcester, usually incurs a drop-off fee
• Returning to a branch in another state, such as New York or Connecticut, generally involves a higher drop-off fee
• Cross-border returns to Canada may be restricted or require prior authorisation from Enterprise

The drop-off fee for your specific route is shown during the booking process under the section labelled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be paid in advance and is settled directly with Enterprise at the counter in Massachusetts.

If you need to amend your return location after booking, contact support as soon as possible, since route changes can reprice the hire and affect fee amounts. Always confirm one-way availability and the exact fee for your Massachusetts Enterprise route before finalising your reservation.

Enterprise hires in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Massachusetts Enterprise hire:

• Check the fuel gauge with the Enterprise agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at collection
• Refuel within approximately 10 miles of the Enterprise return location in Massachusetts before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle with less fuel than recorded at collection, Enterprise in Massachusetts may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Enterprise branches in Massachusetts may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return location.

The insurance and protection options included with your Enterprise hire in Massachusetts depend on the rate plan selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Key coverages to understand for Massachusetts Enterprise hires:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision or covered incident. A excess may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum liability amount, but not all do. Massachusetts renters are strongly encouraged to add supplementary liability coverage.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections.

At the Enterprise counter in Massachusetts, you may be offered additional optional products such as personal accident insurance or roadside assistance. Review these carefully against what your booking confirmation already includes before accepting anything at the counter.

Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Massachusetts, include travel assistance cover provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident in Massachusetts
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This is particularly relevant if you are involved in an incident on Massachusetts highways such as the Mass Pike (I-90) or while driving between cities in the state with your Enterprise hire.

If you need assistance during your Enterprise hire in Massachusetts, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and conditions that apply to your Massachusetts Enterprise hire.

The cancellation policy for Enterprise hires in Massachusetts differs from other hire brands and requires attention to the timing of your cancellation.

For Alamo, National, and Enterprise bookings, including those at Massachusetts locations such as Boston Logan Airport or city centre branches, the following applies:

• Cancellations made more than 48 hours before the scheduled collection are generally eligible for a full refund
• Cancellations made within 48 hours of the collection may incur a cancellation fee or forfeit the prepaid amount

This 48-hour window is specific to the Enterprise group (Alamo, National, Enterprise) and is stricter than the policy applied to other partner brands.

To cancel your Massachusetts Enterprise hire, use the Manage Booking option in your booking confirmation or contact Hola Car Rentals support. Refund processing times vary depending on your payment method and bank, but typically take several working days after the cancellation is confirmed.

If your travel plans change due to a flight delay of less than 24 hours, Enterprise in Massachusetts will generally hold your booking. For delays exceeding 24 hours, contact support as soon as possible to explore your options.