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Frequently Asked Questions
What does my Hola Car Rentals booking at Sacramento Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Sacramento Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Sacramento Airport.
Will I face unexpected charges at the counter when I rent a car at Sacramento Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Sacramento Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Sacramento Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Sacramento Airport to the rental car counter?
At Sacramento Airport, all major rental brands are located in a consolidated off-terminal Rental Car Facility, not inside the terminal buildings. After clearing baggage claim in Terminal A or B, exit to the ground-level curb or center median (roughly 50 feet from the exit doors) and board the free common rental car shuttle.
The blue shuttle buses run every 10 minutes, 24 hours a day, and the ride to the Rental Car Facility takes approximately 4 minutes. Shuttles are assigned by terminal, so follow the signs for your specific terminal to avoid boarding the wrong route.
Once at the facility, walk about 30 feet to the counter inside the building. Present your driver's license, passport, and credit card, then collect your keys. The walk from the counter to your car lot is between 30 and 150 feet depending on the brand.
Total time from baggage claim to driving away is typically 30 to 45 minutes if there are no lines, not counting immigration and customs processing for international arrivals.
What are the rental counter hours at Sacramento Airport?
Counter hours at Sacramento Airport vary by brand. As a general reference, Avis and Budget counters typically operate from 6:00 AM to midnight, while Enterprise counters run from 7:00 AM to 11:59 PM. No brand at Sacramento Airport offers 24-hour counter service, so after-hours pickup is not available.
If your flight arrives after midnight, you will need to wait until the counters reopen in the morning. The free rental car shuttles between the terminals and the Rental Car Facility do run 24 hours a day, but the counters themselves close overnight.
For vehicle returns, the facility accepts drop-offs as early as 4:00 AM. If you return outside counter hours, you can use the key drop box at the customer service booth or garage. Your vehicle will be inspected the following morning. Always confirm the exact hours for your specific brand on your booking confirmation before travel, as hours can change on holidays.
What documents do I need to pick up a rental car at Sacramento Airport?
To collect your rental car at Sacramento Airport, you must bring the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name
- A passport or valid government-issued photo ID
- A physical major credit card with the driver's name printed on the card, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original license, not as a replacement.
Debit cards and prepaid cards are not accepted for the security deposit hold at Sacramento Airport counters. Bring a backup credit card in your name in case your primary card is declined.
Are there toll roads near Sacramento Airport I should know about?
Yes, California uses the FasTrak electronic toll system, and drivers renting from Sacramento Airport can encounter tolls depending on where they travel.
If you drive toward the San Francisco Bay Area, you will cross toll bridges. The Bay Bridge (San Francisco to Oakland) charges approximately US$8.50 per westbound crossing, and the Golden Gate Bridge charges approximately US$9.75 via FasTrak or US$10.75 by invoice. Bay Area bridge rates increase roughly US$0.50 per year through 2030.
If you travel south toward Los Angeles or Orange County, you may encounter express lanes on I-10 and I-110, as well as toll roads in Orange County (SR-73, SR-133, SR-241, SR-261). Express lanes require a FasTrak transponder; driving through without one can result in a violation.
All rental vehicles at Sacramento Airport include an electronic toll device or plate-based billing system. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the rental company charges actual tolls plus administrative fees after the rental ends. Toll charges can appear on your card days or even weeks after you return the car.
You can also opt out and pay tolls directly through the FasTrak website or the toll agency's app, but inform the counter agent so they can deactivate the vehicle's default device to avoid duplicate charges.
Can I get a cashback refund on tolls paid during my Sacramento Airport rental?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Sacramento Airport rental.
This benefit is especially useful if you drive from Sacramento Airport toward the Bay Area and cross toll bridges, or if you travel south and use express lanes or Orange County toll roads. California's FasTrak system is fully cashless, so toll charges are unavoidable on many routes.
To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off. Include the following:
- Your reservation confirmation
- A copy of the rental agreement signed at pickup
- A toll invoice, transponder statement, or final rental receipt showing itemized toll charges
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is a credit card required to rent a car at Sacramento Airport?
Yes, a physical major credit card in the main driver's name is required to rent a car at Sacramento Airport. The card must have the driver's name printed on it and must be presented in person at the counter.
The rental company places a temporary security hold on your card at pickup. For standard vehicles in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by brand, vehicle class, and location. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at Sacramento Airport counters. Even if you prepaid your booking in full, you must still present a physical credit card at pickup.
It is a good idea to bring a backup credit card in your own name in case your primary card is declined. Also notify your bank before travel to prevent fraud blocks on in-person or international transactions.
Do I need an International Driving Permit to rent a car at Sacramento Airport?
It depends on your driver's license. At Sacramento Airport, visitors can generally drive on a valid foreign license. However, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is strongly recommended for all other non-English licenses.
The IDP is a translation document only. It must be carried alongside your original license at all times and is not valid as a standalone document. You cannot obtain an IDP after you arrive in the United States, so arrange one through an authorized issuer in your home country before departure.
Some partner brands at Sacramento Airport, such as Avis, specifically require non-US license holders to present their license together with a passport or Canadian enhanced license. Always check the requirements listed on your booking confirmation, as the rental partner's desk rules and California state law govern what is accepted at the counter.
What local taxes and airport fees apply to car rentals at Sacramento Airport?
Renting at Sacramento Airport means your total cost will include several local fees on top of the base rate. These charges are standard for on-airport rentals and are often added after the initial quote.
- Sacramento County sales tax of 8% applies to all rentals
- Airport concession recovery fees are charged to on-airport pickups and fund the Rental Car Facility and shuttle transport
- Customer facility charges (CFC) also apply and are unavoidable when picking up at the consolidated Rental Car Facility
- Vehicle license fees and other California-specific surcharges may also appear on your final contract
Combined, these fees can increase your total by a significant percentage compared to the base rate shown at the time of search. Off-airport locations in Sacramento, such as downtown or near I-5, avoid some of these charges and can be 10 to 30% cheaper for equivalent vehicles, though they may still pass on a county fee for airport-related customers.
If your booking confirmation shows taxes and fees as included, you should not be billed again at the counter for those items. If unexpected charges appear, keep all paperwork and contact support after the rental ends.
How does the car return process work at Sacramento Airport?
Returning your rental car at Sacramento Airport is straightforward. The return location is the same consolidated Rental Car Facility where you picked up the vehicle, located off-terminal.
Follow the airport signs marked Rental Car Return from the main road into the campus. Drive into the return lanes for your brand, note the mileage and fuel level, and drop your keys and rental agreement in the drop box at the customer service booth or garage. After-hours returns are accepted from as early as 4:00 AM using the key drop box, and the vehicle will be inspected the next morning.
After dropping off the car, free shuttles return you to the terminals. Allow 25 to 35 minutes for the shuttle wait and ride back to Sacramento Airport.
Before returning, refuel near the airport to comply with the full-to-full fuel policy. Return the tank to the level recorded on your rental agreement to avoid refueling charges. Keep your fuel receipt with the station address and timestamp in case of any dispute. Take a photo of the dashboard showing the fuel gauge and odometer before handing over the keys.
Can I add an additional driver to my rental at Sacramento Airport?
Yes, you can add an additional driver to your rental at Sacramento Airport, either as part of your rate or for a fee paid at the counter.
Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees by brand are approximately:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Sacramento Airport counter at pickup with a valid driver's license and any required IDP. They must sign the rental agreement. If they are not listed on the contract and drive the vehicle, insurance protections such as CDW and liability coverage may not apply.
For Avis, Budget, and Payless at Sacramento Airport, additional drivers must generally be at least 25 years old. Age restrictions and fees may vary by vehicle class, so confirm the details with the counter agent at pickup.
Is there a young driver surcharge for renters under 25 at Sacramento Airport?
Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Sacramento Airport. The standard minimum age to rent without a surcharge in the United States is 25.
Drivers aged 21 to 24 can rent but will pay a daily underage fee on top of the base rate. Vehicle class restrictions also apply, and most brands limit younger drivers to economy, compact, and intermediate categories. Premium, luxury, full-size SUV, minivan, and convertible classes are generally restricted to renters aged 25 and older.
One exception applies at Sacramento Airport for renters from Latin America and the Caribbean aged 21 to 24 booking with Avis or Budget. If the booking confirmation explicitly states that the underage fee is waived, and the renter presents a passport proving Latin American or Caribbean nationality or residency, the surcharge may be waived for the main driver on eligible vehicle categories. This exception does not apply to additional drivers aged 21 to 24.
Drivers under 21 cannot rent at Sacramento Airport under standard policies. Always confirm age rules and surcharge amounts on your booking confirmation before arriving at the counter.
Can I rent a car at Sacramento Airport and return it in a different city?
Yes, one-way rentals are possible from Sacramento Airport, but a drop-off fee may apply depending on your return location, the rental brand, and the vehicle class.
Same-city returns, such as picking up at Sacramento Airport and dropping off at a downtown Sacramento location, often carry no drop-off fee. Returns to other California cities or out-of-state locations typically do incur a one-way fee, which varies by route, distance, and season.
The drop-off fee is shown during the booking process under the to pay at destination section on the rate details page. It is not included in any rate plan and cannot be prepaid. If no fee appears during checkout, no drop-off charge applies to your route.
Cross-border one-way rentals, such as returning the car in another country, are often restricted or require prior approval from the rental partner. Always check the terms on your booking confirmation before driving across state or National borders from Sacramento Airport.
If you need to change your return location after booking, contact support as soon as possible, since route changes can reprice the rental and affect fee amounts.
Is travel assistance included with my Sacramento Airport rental booking?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, at no additional cost. This benefit is available to non-North American customers. Residents and citizens of the United States and Canada do not qualify for this benefit.
If you experience an emergency while driving from Sacramento Airport, whether on the highway toward San Francisco, on rural roads in the Central Valley, or anywhere during your rental period, this coverage can help with:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation coverage
To activate assistance, call the 24-hour line at +1 888 980 9992 (toll-free or collect) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW or LDW for damage to the rental vehicle, nor does it cover third-party liability to others. Check your booking confirmation for the exact terms and coverage limits that apply to your Sacramento Airport reservation.
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