Car Rental
at New Orleans Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at New Orleans Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at New Orleans Airport.

No. With Hola Car Rentals, all costs and charges for your booking at New Orleans Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at New Orleans Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At New Orleans Airport, there are no rental car counters inside the terminal. All rental brands operate from an off-site Consolidated Rental Car Facility located at 600 Rental Boulevard, Kenner, LA 70062.

To reach it, follow these steps after collecting your bags at Level 1 Baggage Claim:

• Exit through Door 9 at the far curb (Island 3) following the Rental Car Shuttle signs toward the Long-Term Parking Garage.
• Board the airport-operated Rental Car Shuttle, a large bus that runs 24 hours a day, 7 days a week, departing approximately every 5 minutes.
• The shuttle ride takes roughly 15 to 20 minutes.
• Disembark at the Consolidated Rental Car Facility and proceed to your brand's counter on the ground floor.
• Complete your rental agreement and collect your vehicle from the Level 1 lot.

If you are arriving on an international flight, allow extra time for immigration and customs before reaching the shuttle stop. From landing to driving away, plan for at least 1.5 to 3 hours total. After-hours returns are available via a key drop box near the front return lanes at the same facility.

To pick up a rental car at New Orleans Airport, you must present the following physical documents at the counter:

• A valid, unexpired driver's license with a photo, covering the full rental period. Digital licenses are not accepted.
• A passport or valid government-issued photo ID (required for visitors arriving from abroad).
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English languages, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original license.

All documents must be originals. Photocopies, learner's permits, and temporary licenses are generally not accepted at New Orleans Airport rental counters.

An International Driving Permit (IDP) is recommended but not strictly required at New Orleans Airport if your license is in a non-English language that still uses a Latin alphabet, such as Spanish, German, or French.

However, an IDP is mandatory at New Orleans Airport if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together, as the IDP is a translation document only and is not valid on its own.

A few additional points to keep in mind:

• Obtain your IDP in your home country before traveling. Organizations like AAA in the United States do not issue IDPs to non-US license holders.
• Your original, unexpired driver's license must always accompany the IDP at the counter.
• Visitors from Mexico may also be asked to present a valid voter registration card alongside their license.

When in doubt, obtaining an IDP before your trip to New Orleans Airport is the safest approach to avoid any issues at the rental counter.

Renting a car at New Orleans Airport involves a notably high layer of local taxes and fees that can add roughly 25% or more on top of your base rate. These charges are due at pick-up and are separate from your prepaid rate.

The main fees applied at New Orleans Airport include:

• Customer Facility Charge: US$7.95 per day
• Concession Fee: 11.11% of the rental cost
• Automobile Rental Tax: 3% of the rental cost
• Vehicle License Recovery Fee: US$0.45 per day
• Louisiana State Sales Tax: 5% of the rental cost
• Jefferson Parish Tax: 6.75% of the rental cost

The Jefferson Parish Tax at New Orleans Airport is higher than at other Louisiana airports, such as Baton Rouge (5%) or Alexandria (3%), making MSY one of the more expensive rental locations in the state from a tax perspective.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due locally at the counter. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at New Orleans Airport.

Yes, there are toll roads in the area around New Orleans Airport, though Louisiana has a limited toll network compared to states like Florida or New York.

The most notable toll road near New Orleans Airport is the Lake Pontchartrain Causeway, a roughly 24-mile bridge connecting Metairie to Mandeville on the North Shore. The toll is US$5.00 one-way for a standard two-axle vehicle, payable by cash at booths or electronically. There are no congestion charges, emissions zones, or city-center fees anywhere in Louisiana.

For rental cars picked up at New Orleans Airport, toll handling works as follows:

• Rental vehicles include an electronic toll device or are enrolled in a plate-based billing system.
• At the counter you can opt into an unlimited toll package, typically costing US$11 to US$25 per day depending on the brand.
• If you decline the package and drive through a cashless toll, the rental company will charge you the actual toll amount plus an administrative processing fee, often US$3.95 to US$12.99 per day on days tolls are incurred.
• If you do not enroll and the company receives a plate invoice, additional administrative fees of US$5.95 to US$7.95 per day may apply on top of the toll amount.

Where cash booths are available, paying cash directly avoids rental company processing fees entirely.

Yes, drivers under 25 years old are subject to a young driver surcharge when renting at New Orleans Airport.

The minimum age to rent at New Orleans Airport is 21. Drivers aged 21 to 24 can rent but will pay a daily young driver surcharge in addition to the base rate. Surcharge amounts vary by brand, but as a reference, some counters at New Orleans Airport charge US$19.99 per day for drivers in this age group.

Standard surcharge ranges by partner brand at New Orleans Airport are:

• Avis, Budget, and Payless: approximately US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day

In addition to the surcharge, drivers under 25 are typically restricted from renting premium, luxury, full-size SUV, minivan, and convertible vehicle classes. Economy, compact, and intermediate categories are generally available.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the young driver surcharge may be waived on eligible rate plans. Check your booking confirmation to see if this waiver is shown.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your rental at New Orleans Airport.

This is especially useful if you plan to cross the Lake Pontchartrain Causeway (US$5.00 one-way) or any other toll bridge in the area around New Orleans Airport, as those costs can add up over a multi-day rental.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted more than 30 days after vehicle return are not accepted. Note that Tolls Cashback does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.

Yes, a major credit card in the main driver's name is required at New Orleans Airport to cover the security deposit hold at pick-up.

The credit card must be a physical card with the driver's name printed on it. The following are not accepted for the deposit at New Orleans Airport rental counters:

• Debit cards
• Prepaid cards
• Virtual or single-use card numbers
• Digital wallets such as Apple Pay or Google Pay
• A card belonging to someone other than the main driver

A temporary authorization hold is placed on your card at pick-up. For standard vehicles at US locations, this is typically US$300 to US$400, though the exact amount varies by brand, vehicle class, and rental duration. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

Even if you prepaid your booking in full, you must still present a physical credit card at the New Orleans Airport counter for the deposit. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Yes, you can add an additional driver to your rental at New Orleans Airport, either as part of your rate or by paying a daily fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is free of charge. If it is not included, the daily fees by brand are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

To add an additional driver at New Orleans Airport, the extra driver must be physically present at the counter at pick-up with a valid driver's license (and an IDP if required). Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the agreement will not be covered by the rental protections.

Note that for Avis, Budget, and Payless rentals at New Orleans Airport, additional drivers must generally be at least 25 years old. Age restrictions and surcharges for drivers aged 21 to 24 may apply depending on the brand and rate.

Rentals at New Orleans Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to handle fuel correctly during your rental from New Orleans Airport:

• At pick-up, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
• Ask the counter agent about the nearest fuel station to the return location at 600 Rental Boulevard, Kenner, so you can refuel close to drop-off.
• Refuel within approximately 10 miles or 15 km of the Consolidated Rental Car Facility before returning.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee.

Some counters at New Orleans Airport may offer an optional prepaid fuel plan. If you accept it, you pay for a full tank upfront and do not need to refuel before return, but any unused fuel is generally non-refundable. The Full-to-Full policy is usually the better value if you plan to refuel near the facility.

When renting at New Orleans Airport, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving. In Louisiana, not all rental companies are required to include state-minimum liability by default, so confirming this coverage is included or adding it as a supplement is strongly recommended at New Orleans Airport.

Common exclusions to be aware of at any New Orleans Airport counter include:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW unless a specific add-on is purchased.
• Damage caused by prohibited use such as off-road driving, DUI, or unauthorized drivers is not covered.
• Only drivers listed on the rental agreement are covered.

Review your booking confirmation before arriving at New Orleans Airport to confirm which protections are included in your rate and whether any deductible applies.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other incident while driving around New Orleans Airport or anywhere in the region.

This benefit is not available to residents of the United States or Canada. It applies to international visitors traveling to New Orleans Airport from other countries.

Coverage typically includes:

• Travel and medical assistance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving near New Orleans Airport, for example after a breakdown on the Lake Pontchartrain Causeway or a medical situation on the road, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or LDW for vehicle damage, nor does it cover pre-existing medical conditions. Check your booking confirmation for the exact terms applicable to your reservation.

Returning a rental car at New Orleans Airport follows a straightforward process since all brands use the same off-site Consolidated Rental Car Facility.

Steps to return your vehicle at New Orleans Airport:

• Drive to the Consolidated Rental Car Facility at 600 Rental Boulevard, Kenner, LA 70062, the same location where you picked up the car.
• Pull into the first-floor return lanes and follow the signage for your rental brand.
• Remove all personal belongings before the agent inspects the vehicle.
• Ensure the fuel gauge matches the level recorded on your rental agreement (Full-to-Full policy applies). Refuel near the facility before arriving to avoid shortfall charges.
• Receive your return receipt or request it via the rental company's website if using after-hours drop-off.

For after-hours returns at New Orleans Airport, place your keys in the drop box located near the front return lanes. Keep a photo of the fuel gauge and your final fuel receipt as documentation in case any charges are disputed later.

Once you have returned the vehicle, the security deposit hold on your credit card will be released. Your bank controls how quickly this appears on your statement, and it can take up to 15 business days. After the rental closes, the airport-operated shuttle runs 24 hours a day to take you back to the New Orleans Airport terminal.