Car Rental
at Fort Worth Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Fort Worth Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Fort Worth Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Fort Worth Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Fort Worth Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Fort Worth Airport (Dallas/Fort Worth International, DFW), all rental cars are picked up at the off-terminal Rental Car Center (RCC), located at 2424 E. 38th Street, near the south entrance of the airport complex. There are no rental counters inside the terminals themselves.

• After landing, clear immigration, baggage claim, and customs, then follow signs for Ground Transportation, Shuttle, or Rental Cars to the lower-level exit doors of your terminal (A through E).
• Board the purple Rental Car Center shuttle on the lower-level curbside. This shuttle is shared by all rental companies, runs 24 hours a day, 7 days a week, and picks up every 10 to 15 minutes.
• The ride to the RCC takes approximately 5 to 10 minutes.
• Once at the RCC, follow signs to your rental company's counter. Brands operating on-site include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty.

Counter hours vary by brand. Avis and Budget operate 24 hours; Enterprise runs 6 AM to 11 PM; Sixt closes from 1:30 AM to 5:30 AM daily. If you have an early-morning or late-night arrival at Fort Worth Airport, confirm your brand's hours before traveling.

For international arrivals, Budget 60 to 120 minutes from landing to driving away, accounting for immigration, customs, the shuttle ride, and counter processing.

Returning your rental car at Fort Worth Airport follows a straightforward process at the same Rental Car Center (RCC) used for pickup.

• Follow airport signs directing you to the DFW Rental Car Center at the south end of the airport complex.
• Enter the second level of the RCC via the blue return signs and park in your rental company's designated area.
• Remove all belongings from the vehicle and drop the keys in the large black key drop boxes available on-site. These boxes are accessible after hours, so you can return the car even if the counter is closed.
• After dropping off, board the same purple 24/7 shuttle from the return level to get back to your departure terminal at Fort Worth Airport.

Before returning, refuel the vehicle to avoid fuel charges under the Full-to-Full policy. Refuel within approximately 10 miles of the RCC and keep your receipt as proof. If you return the car below the recorded fuel level, the rental company may charge a refueling fee at a rate higher than standard pump prices, plus a service fee.

Take a photo of the dashboard showing the fuel gauge and odometer at the time of return. This protects you in case of any post-rental fuel dispute.

Yes, toll roads are a significant part of driving around Fort Worth Airport (DFW), and nearly all of them are fully cashless. The Dallas/Fort Worth metro area has one of the most extensive toll networks in the United States, operated by several regional authorities.

• North Texas Tollway Authority (NTTA) manages the Dallas North Tollway and other key routes, using TollTag transponders.
• TxDOT operates TEXpress Managed Lanes, including the North Tarrant Express and I-635 LBJ Managed Lanes near Fort Worth Airport, which are electronic-only with no cash option.
• Harris County Toll Road Authority (HCTRA) covers routes toward Houston.

Cash toll booths are rare and being phased out across the region. If you drive a toll road without enrolling in your rental company's toll program, the toll is captured via a license plate photo and billed to the rental company, which then charges you the toll amount plus administrative and processing fees. These charges can appear on your credit card days or even weeks after you return the car at Fort Worth Airport.

At the rental counter, you can choose an unlimited toll package (typically US$11 to US$25 per rental day) or pay per use. For frequent driving on metro highways near Fort Worth Airport, the unlimited package often offers better value. For one or two toll uses, pay-per-use may be sufficient.

Texas has no congestion charges or emissions zone fees.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental at Fort Worth Airport.

Given that the Dallas/Fort Worth area around Fort Worth Airport has one of the most extensive cashless toll networks in the United States, including TEXpress Managed Lanes, the Dallas North Tollway, and other NTTA routes, toll costs can add up quickly. Estimated daily toll costs in the DFW metro range from approximately US$5 to US$20 depending on your routes.

To claim your Tolls Cashback after renting at Fort Worth Airport:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period.

Example: If your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To collect your rental car at Fort Worth Airport, you must present the following physical documents at the Rental Car Center counter. Digital copies are not accepted.

• A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone license and must be presented alongside the original.
• A major credit card physically in the main driver's name, with the name printed on the card, for the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID. For visitors arriving at Fort Worth Airport from abroad, a passport is the most widely accepted form of secondary identification.
• Your booking confirmation or printed voucher.
• A round-trip flight itinerary or return travel ticket. This is particularly important at Fort Worth Airport for certain vehicle categories, where proof of return travel may be required.

All names across your license, passport, and credit card should match. If you are adding an additional driver at Fort Worth Airport, that person must also be present at the counter with their own valid license and ID. Bring a backup credit card in case your primary card is declined during the deposit authorization.

Yes, a major credit card is required to rent a car at Fort Worth Airport. The card must be physically present, in the main driver's name, and have the driver's name printed on it. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At the Fort Worth Airport Rental Car Center, the rental company places a temporary authorization hold on your credit card at pickup. This hold is not a charge, but it reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return.

• Typical deposit holds in the United States range from approximately US$300 to US$400 for standard vehicles, though amounts vary by brand, vehicle class, and rental duration.
• Premium or specialty vehicles may require a higher hold.
• Even if you prepaid your booking online, you must still present a physical credit card at the Fort Worth Airport counter for the deposit.

Before arriving at Fort Worth Airport, notify your bank of your travel plans to prevent fraud blocks on the authorization. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

An International Driving Permit (IDP) is not always mandatory at Fort Worth Airport, but it is strongly recommended in certain situations and required in others.

• If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required at Fort Worth Airport. Without it, the rental counter may refuse to complete the rental.
• If your license is in English or issued by an EU/EEA country, an IDP is generally not required, though some rental companies may request one at their discretion.
• If your license is in a Latin-alphabet language other than English, an IDP is recommended but not strictly mandatory.

The IDP is a translation booklet only. It is not a standalone license and must always be carried together with your original driver's license. You cannot use an IDP alone to rent a car at Fort Worth Airport.

Obtain your IDP in your home country before traveling. U.S. organizations such as AAA issue IDPs only to holders of U.S. licenses, so international visitors must arrange this before departure.

At the Fort Worth Airport Rental Car Center, also bring your passport as secondary identification, since it is the most widely accepted form of ID for visitors arriving from abroad.

If you drive a cashless toll road near Fort Worth Airport without enrolling in your rental company's toll program, the toll is still collected, but at a higher cost and with added fees.

Here is what happens:

• Overhead gantry cameras photograph your rental vehicle's license plate as you pass through the toll point.
• The toll agency bills the rental company using a toll-by-plate system.
• The rental company then charges your credit card for the toll amount plus administrative and processing fees.
• These charges often appear days or even weeks after you return the car at Fort Worth Airport, which can be unexpected if you are not prepared.
• Toll-by-plate rates on TEXpress Managed Lanes and other NTTA routes near Fort Worth Airport are typically higher than transponder rates, meaning you pay more per toll without a program.

The Dallas/Fort Worth area around Fort Worth Airport has very few remaining cash toll options. Most facilities, including the North Tarrant Express and I-635 LBJ Managed Lanes, are fully electronic with no cash alternative.

To avoid surprise charges, ask the counter agent at Fort Worth Airport about the unlimited toll package (typically US$11 to US$25 per rental day) or confirm the pay-per-use billing process before driving away. All Hola Car Rentals bookings include Tolls Cashback of up to 5% of your booking total to help offset toll costs.

Yes, you can add an additional driver to your rental at Fort Worth Airport, but the process must be completed in person at the Rental Car Center counter at the time of pickup.

• The additional driver must be physically present at the Fort Worth Airport counter to show their valid driver's license and sign the rental agreement. They cannot be added remotely or after you have left the facility.
• If the additional driver's license uses a non-Latin alphabet, they will also need an International Driving Permit.
• The additional driver must meet the minimum age requirements for the rental location.

Whether a fee applies depends on your booking rate:

• If your confirmation shows Additional Driver Included or Additional Driver Free of Charge, no fee is due at the Fort Worth Airport counter for the first additional driver.
• If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (maximum US$65 per rental); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (maximum US$189); Alamo, National, and Enterprise charge approximately US$15 per day.
• For Avis, Budget, and Payless at Fort Worth Airport, additional drivers must generally be at least 25 years old.

Only drivers listed on the rental agreement are covered by the rental's protections. Anyone not named on the contract who drives the vehicle may void coverage.

Yes, a young driver surcharge applies at Fort Worth Airport for renters between the ages of 21 and 24. The standard minimum age to rent without a surcharge in the United States is 25.

• Drivers aged 21 to 24 can rent at Fort Worth Airport but will be charged a daily young-renter surcharge at the counter. The exact amount varies by rental brand and is paid locally.
• Drivers under 21 are generally not permitted to rent at Fort Worth Airport, except in New York and Michigan where state law allows rentals from age 18.
• Vehicle class restrictions apply to under-25 renters. Categories such as full-size, luxury, premium, SUV, minivan, and convertible are typically restricted. Economy, compact, and intermediate vehicles are usually available.

One exception applies for certain Hola Car Rentals rates fulfilled by Avis or Budget at Fort Worth Airport: the young-renter surcharge may be waived for the main driver aged 21 to 24 if the driver is a citizen or resident of Latin America or the Caribbean, the waiver is explicitly shown on the booking confirmation, and the vehicle belongs to an eligible category (economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV).

Check your booking confirmation carefully before arriving at Fort Worth Airport to confirm whether the surcharge applies or has been waived.

The insurance coverage included in your rental at Fort Worth Airport depends on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the Rental Car Center.

Two main types of coverage are relevant for renters at Fort Worth Airport:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving. In Texas, not all rental companies are required to include state-minimum liability by default, so confirm whether this is included or needs to be added at the Fort Worth Airport counter.

CDW/LDW and third-party liability are separate protections. Having one does not replace the other. Pairing both provides more complete coverage during your rental at Fort Worth Airport.

Coverage applies only to drivers named on the rental agreement. Adding all drivers at the Fort Worth Airport counter before driving away is essential to ensure protections remain valid throughout the rental period.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit is relevant even when renting at Fort Worth Airport and driving the extensive highway network around the Dallas/Fort Worth area.

If you experience a medical emergency, a serious accident on a Texas highway, or an airline disruption affecting your trip to or from Fort Worth Airport, the travel assistance coverage can help with:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number (for example, HOLA1000000), your current location, and a brief description of the situation ready when you call.

Important: This travel assistance benefit does not apply to residents of the United States or Canada. It is designed for non-North American customers traveling abroad. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms applicable to your reservation at Fort Worth Airport.

Yes, in most cases you can still pick up your rental car at Fort Worth Airport if your flight is delayed, but the outcome depends on how long the delay is and your rental brand's counter hours.

• If your delay is less than 24 hours from your original pickup time, rental companies will generally hold your reservation. The purple Rental Car Center shuttle at Fort Worth Airport operates 24 hours a day, 7 days a week, so you can reach the RCC at any hour.
• Counter hours vary by brand at Fort Worth Airport. Avis and Budget operate 24 hours; Enterprise runs 6 AM to 11 PM; Sixt closes from 1:30 AM to 5:30 AM. If your delay pushes your arrival outside your brand's operating hours, you may need to wait until the counter reopens.
• If your delay exceeds 24 hours from the original pickup time, the booking may be forfeited with no refund. In this situation, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to explore options.

When planning your arrival at Fort Worth Airport, build in extra time for immigration, baggage claim, customs, and the shuttle to the Rental Car Center. International arrivals should Budget 60 to 120 minutes from landing to driving away under normal conditions, and more during peak periods.