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Frequently Asked Questions
What does my Hola Car Rentals booking in Fort Worth include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Worth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Fort Worth.
Will I face unexpected charges at the counter when I rent a car in Fort Worth through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my rental car at DFW Airport when visiting Fort Worth?
After collecting your baggage at Dallas/Fort Worth International Airport, which serves Fort Worth, exit to the lower ground level of your terminal and look for the purple Rental Car Center shuttle stops in the designated Ground Transportation zone.
Board the free purple shuttle, which runs 24 hours a day, 7 days a week, every 8 to 15 minutes. The ride to the consolidated Rental Car Center (RCC), located at approximately 2424 E 38th Street, takes around 10 to 15 minutes.
Once at the RCC, all major brands serving Fort Worth visitors, including Avis, Budget, Enterprise, Hertz, Alamo, National, Dollar, Thrifty, and Payless, have their counters in the same building. Proceed to your brand's counter, complete the paperwork, and collect your vehicle on site.
Plan for at least 20 to 30 minutes from baggage claim to driving away. If you are arriving from an international flight and need to clear immigration and customs, allow 45 to 90 minutes total depending on queue times and shuttle timing.
How do toll roads work for rental cars in the Fort Worth area?
The Fort Worth and greater Dallas/Fort Worth metro area has an extensive cashless toll network. Cash booths are rare or nonexistent on most routes, so your rental vehicle comes equipped with an electronic toll device, either a transponder or a plate-based billing system.
Key toll systems you may encounter around Fort Worth include:
- North Texas Tollway Authority (NTTA) roads using TollTag, including the Dallas North Tollway and North Tarrant Express near Fort Worth
- TxTag-managed TxDOT facilities
- TEXpress Lanes on corridors such as I-635 LBJ Managed Lanes in the broader DFW region
At the rental counter, you have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during your trip
- Pay per use: the rental company bills you the actual toll amounts plus daily or administrative processing fees, which can appear on your card days or even weeks after you return the vehicle
If you plan to drive Fort Worth highways only once or twice, pay-per-use may cost less. For frequent metro driving around Fort Worth and Dallas, the unlimited package is usually better value. Texas has no congestion charges or emissions zones.
What documents do I need to pick up a rental car in Fort Worth?
To collect your rental car in Fort Worth, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.
Obtain your IDP in your home country before traveling to Fort Worth, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. Debit and prepaid cards are not accepted for the security deposit.
Can I get toll cashback on my Fort Worth rental car booking?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Fort Worth rental.
Given that the Fort Worth and Dallas/Fort Worth metro area relies heavily on cashless toll roads, including NTTA routes such as the North Tarrant Express and TxTag-managed highways, toll costs can add up quickly. This benefit helps offset those charges.
To claim your cashback after your Fort Worth rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. For example, if your Fort Worth booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive the US$25 cap. Late submissions after 30 days are not accepted.
What are the operating hours for rental car counters in downtown Fort Worth?
Downtown Fort Worth rental car locations operate on more limited hours than the DFW Airport Rental Car Center, so planning your arrival time is important.
Examples of downtown Fort Worth branch hours based on available information:
- Enterprise at 1001 Jones Street and 2832 W 7th Street: Monday to Friday approximately 7:30 AM to 6:00 PM, Saturday and Sunday approximately 9:00 AM to 1:00 PM
- Sixt at 814 Taylor Street Garage: Monday to Friday 8:30 AM to 5:00 PM, Saturday and Sunday 8:30 AM to 2:00 PM
- Avis and Budget at 1001 Henderson Street: hours vary; confirm directly when booking
Hours can change on public holidays, so always verify the specific branch hours on your booking confirmation before arriving in Fort Worth. After-hours returns at downtown Fort Worth locations may require leaving keys with an employee or using a key drop, depending on the brand. Late returns outside agreed hours can trigger additional fees.
If you need 24-hour access, the DFW Airport Rental Car Center shuttle runs around the clock and may better suit early morning or late night arrivals serving Fort Worth.
How do I return a rental car at DFW Airport after visiting Fort Worth?
To return your rental car at Dallas/Fort Worth International Airport after your Fort Worth trip, drive to the consolidated Rental Car Center (RCC) at approximately 2424 E 38th Street and follow the signs to the return lanes for your brand.
After handing over the vehicle, board the free purple shuttle back to your departure terminal. The shuttle runs 24 hours a day, 7 days a week, every 10 to 15 minutes, so you will not have to wait long.
Before returning, refuel within approximately 10 miles of the RCC to comply with the full-to-full fuel policy. Returning the car with less than a full tank may result in a fuel shortfall charge at the partner's refueling rate, which is typically higher than pump prices, plus an administrative service fee.
For after-hours returns at the Fort Worth area airport RCC, the shuttle continues to operate, but confirm with your specific rental brand whether staffed check-in is available or whether a key drop procedure applies. Keep a photo of the fuel gauge and your final fuel receipt as evidence in case any post-rental charge is disputed.
Is a credit card required to rent a car in Fort Worth?
Yes, a major credit card in the main driver's name with the driver's name printed on the physical card is required to rent a car in Fort Worth. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.
At pickup in Fort Worth, the rental partner places a temporary authorization hold on your card. Typical hold amounts in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount varies by brand, vehicle class, and location. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
To avoid problems at the Fort Worth counter:
- Bring a physical credit card with your name printed on it
- Ensure your card is enabled for in-person transactions in the United States
- Set a travel notice with your bank to prevent fraud blocks
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your Fort Worth booking online, you must still present a physical credit card at the counter for the deposit hold.
What driving rules in Fort Worth should first-time visitors know before renting a car?
Fort Worth has several road features that can surprise drivers who are unfamiliar with Texas driving conventions.
- Two-Way Left-Turn Lanes (TWLTLs): Many Fort Worth arterial roads have a shared center lane used by traffic from both directions to make left turns. Drivers from countries without this setup often find these lanes confusing, as vehicles from opposite directions may both be entering the center lane simultaneously.
- Texas Turnarounds: Along major Fort Worth highways such as I-20 and I-820, frontage roads run parallel to the interstate. U-turns across the divided highway are made via designated turnaround points rather than median crossovers, which is a Texas-specific feature.
- One-way street conversions: The West 7th Street entertainment area in Fort Worth includes recently converted one-way streets on roads such as Morton, Bledsoe, Norwood, and Fox, which can catch drivers expecting two-way traffic.
- I-20 and I-820 construction: The Southeast Connector project is widening these highways to 10 and 8 lanes respectively, with reconstructed interchanges and collector-distributor roads. Expect ongoing construction disruptions through 2027.
Driving is on the right-hand side in Fort Worth, as throughout the United States. Speed cameras are not common in Texas, but standard speed limits apply.
What travel assistance is included with my Fort Worth rental car booking?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Fort Worth trip, such as a medical emergency or a breakdown on a busy Fort Worth highway like I-820 or I-30.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the rental vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
To reach assistance 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Always check your booking confirmation for the exact terms and limits that apply to your Fort Worth reservation.
Is there a young driver surcharge for renters under 25 in Fort Worth?
Yes, drivers aged 21 to 24 renting a car in Fort Worth are subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers aged 25 and over.
Typical daily surcharge amounts at Fort Worth area counters:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Vehicle classes available to under-25 renters in Fort Worth are generally limited to Economy, Compact, and Intermediate categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.
The minimum age to rent in Texas is 21 at most locations. Drivers under 21 cannot rent in Fort Worth except in New York and Michigan, which have different state laws.
One exception: if you are aged 21 to 24 and hold a passport from Latin America or the Caribbean, certain Avis and Budget rates booked through Hola Car Rentals may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver applies to your Fort Worth reservation.
Can I add an additional driver to my Fort Worth rental car?
Yes, you can add an additional driver to your Fort Worth rental car, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees at Fort Worth area counters are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, maximum US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, maximum US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Fort Worth pickup counter with a valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by CDW/LDW or liability protections.
Note that for Avis, Budget, and Payless in Fort Worth, additional drivers must generally be at least 25 years old at the time of pickup.
Is it possible to rent a car in Fort Worth and return it in a different city?
Yes, one-way rentals are available from Fort Worth, allowing you to pick up in the Fort Worth area and return the vehicle in a different city or airport. However, a drop-off fee may apply depending on the route, rental company, and vehicle class.
How the fee works for Fort Worth one-way rentals:
- Fort Worth area to a nearby city or airport in the same region: a drop-off fee may or may not apply depending on the specific route
- Fort Worth to a different state or distant city: a drop-off fee typically applies and varies by distance and car class
- Cross-border one-ways (for example, Fort Worth to Mexico): often restricted or subject to higher fees; confirm with the rental partner before booking
The drop-off fee for your Fort Worth reservation will be shown during the booking process under the To pay at destination section on the rate details page. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the Fort Worth pickup counter.
If you change your return location after booking, the fee may be recalculated. Always verify the updated amount before confirming any modification to your Fort Worth reservation.
What insurance coverage is included in a rental car booking in Fort Worth?
The insurance and protection options included in your Fort Worth rental depend on the rate plan you selected at booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans for rentals in the United States, including Fort Worth.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
For third-party liability in Fort Worth and across Texas, not all U.S. states require rental companies to include state-minimum liability coverage by default. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (LIS/ALI/SLI, up to US$300,000) to your Fort Worth booking to protect against bodily injury and property damage you may cause to others.
CDW/LDW does not cover:
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Drivers not listed on the Fort Worth rental agreement
Always review your booking confirmation and the rental agreement at the Fort Worth counter to confirm exactly which protections are active and what deductible applies.
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