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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3382
3385 reviews
4.9 stars, 3385 reviews
4.9
user review 1 user review 2 user review 3 +3382
3385 reviews
4.9 stars, 3385 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 3 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 2 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 4 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 1 week ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 1 week ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 1 week ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 6 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 6 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 5 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 4 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 3 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 3 days ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 3 days ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 days ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 2 days ago
"Excellent price"

About renting a car with Budget in Detroit

Budget operates at Detroit Metropolitan Wayne County Airport (DTW) through a consolidated rental car campus on Lucas Drive, reached by a shared shuttle from the terminal's Ground Transportation area. The shuttle runs 24 hours a day, takes roughly 5 to 10 minutes, and you should budget 30 to 45 minutes from baggage claim to driving away — longer during busy arrival windows. Michigan does not run a statewide electronic toll network like E-ZPass, but bridge and tunnel crossings in the Detroit area do carry tolls. Budget's e-Toll pay-per-use option adds a US$6.95 convenience fee for each day a toll is incurred, capped at US$34.95 per rental; the e-Toll Unlimited flat-rate package runs US$10.99 to US$25.99 per day and covers all toll costs. Fuel in the Metro Detroit area runs around US$3.90 per gallon — refill before returning the vehicle to avoid Budget's fuel service markup. A deposit hold of roughly US$200 to US$300 is placed on a credit card in the primary driver's name at pickup; debit cards are not accepted. Drivers under 25 may face a young-driver surcharge, and adding a second driver typically costs around US$13 per day, though Budget waives this for a spouse or domestic partner. International visitors whose licenses use a non-Latin script should carry an International Driving Permit alongside the original license.

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or Small similar

5 2 Automatic
From $ 31.63 / day
4.5/ 5
Toyota Corolla

Toyota Corolla | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 33.13 / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From $ 34.19 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Detroit include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Detroit, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Detroit.

Will I face unexpected charges at the Budget counter in Detroit when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the DTW terminals to the Budget counter in Detroit?

At Detroit Metro Airport (DTW), Budget does not have an on-terminal counter. The rental facility is located at 295 Lucas Dr, Detroit, MI 48242, an off-airport Rental Car Campus roughly one mile from the terminals.

To reach the Budget counter in Detroit, follow these steps after landing:

  • Follow the Ground Transportation signs to the lower-level baggage claim area.
  • Exit the building, cross the street, and board the Budget shuttle bus. If no shuttle is waiting, use the courtesy phone at the stop to call for one.
  • The shuttle ride takes approximately 7 minutes from the closest terminal (McNamara) or about 11 minutes from the farthest terminal.
  • At the counter, complete your paperwork. Staff will then shuttle you to your vehicle.

The Budget counter at the Detroit facility is open 24 hours a day, seven days a week, so late-night or early-morning arrivals are accommodated. Budget Fastbreak members may receive expedited bus service to the main building for counter assistance. Allow 20 to 45 minutes total from baggage claim to driving away, depending on queue length.

What are the Budget counter hours at Detroit Metro Airport?

The Budget counter at Detroit Metro Airport (DTW) is open 24 hours a day, Sunday through Saturday, with no after-hours closure. This means your Detroit Budget rental is accessible regardless of when your flight lands or departs.

Because the facility is off-airport at 295 Lucas Dr, Detroit, MI 48242, the shuttle service also runs around the clock. If you arrive very late at night and no shuttle is immediately visible at the Ground Transportation stop, use the courtesy phone to request one.

Even though the counter never closes, plan for some processing time. From baggage claim to driving away typically takes 20 to 45 minutes, depending on queue length at the counter and the shuttle cycle. Refuel before returning the vehicle, as the full-to-full fuel policy requires you to return the car at the same fuel level you received it.

How does the Budget vehicle return process work at Detroit Metro Airport?

Returning a Budget rental car at Detroit Metro Airport follows a straightforward process. The return location is the same Rental Car Campus where you picked up the vehicle, at 295 Lucas Dr, Detroit, MI 48242.

  • Follow airport signs directing you to the Rental Car Campus on Lucas Drive.
  • Park the vehicle in the designated Budget return area and hand over the keys and your rental contract.
  • A shuttle will take you back to the terminal of your choice.
  • For after-hours returns, a key drop box is available at the facility so you can leave the keys and contract securely.

Before arriving at the return location, refuel the vehicle. The Budget rental agreement uses a full-to-full fuel policy, meaning you must return the car at the same fuel level noted at pickup. Refueling within roughly 10 miles of the Detroit campus is recommended so the gauge does not drop before you arrive. Keep your fuel receipt as proof in case of any dispute.

Are there toll roads near Detroit that affect my Budget rental?

Yes, there are a few toll facilities near Detroit that can affect your Budget rental, though Michigan does not have an extensive toll highway network like some other U.S. states.

The main toll points you may encounter include:

  • Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario via I-75): approximately US$6.50 per crossing, or US$5.75 with the Nexpress app. This tunnel is cashless, so cash is not accepted.
  • Mackinac Bridge (on I-75, about 5 miles long): approximately US$4 for a standard 2-axle car. Cash is accepted here.
  • Grosse Ile Toll Bridge (linking Riverview to Grosse Ile Township): approximately US$3 by cash, with higher rates for credit card payment.

Michigan does not use E-ZPass or SunPass. At cashless locations, cameras capture your plate and a mailed invoice is sent to the rental company, which then bills you plus an administrative fee that can reach US$15 per toll event.

At the Budget counter in Detroit, you can opt into the Budget e-Toll program (pay-per-use tolls plus a daily fee, or an unlimited daily pass at roughly US$10.99 to US$25.99 per day) to simplify billing. Review the terms carefully before signing.

Can I drive my Budget rental car from Detroit across the border into Canada?

Cross-border travel with a Budget rental car from Detroit into Canada is subject to specific restrictions and requires advance authorization. The Detroit-Windsor Tunnel and the Ambassador Bridge both connect Detroit directly to Windsor, Ontario, making cross-border driving a common consideration for renters in this area.

Before attempting to cross into Canada with your Detroit Budget rental, keep the following in mind:

  • Cross-border one-way rentals are often restricted or not permitted, and when allowed, they typically carry higher fees.
  • Even for a round-trip crossing, you must confirm with Budget at the Detroit counter that your specific rental agreement permits driving into Canada.
  • Driving into a restricted territory without authorization can void your CDW/LDW and liability coverage.
  • If crossing is approved, verify that your insurance coverage (CDW/LDW and third-party liability) extends to Canada.

Always check your rental agreement and confirm cross-border permissions at the Budget counter in Detroit before driving through the tunnel or over the bridge. Do not assume permission is automatic.

Can I get Tolls Cashback on my Budget rental in Detroit?

Yes, all Hola Car Rentals bookings, including Budget rentals in Detroit, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.

This benefit is especially useful in Detroit, where you may encounter cashless tolls at the Detroit-Windsor Tunnel (approximately US$6.50 per crossing) or pay tolls at the Mackinac Bridge (approximately US$4) if you travel north. Whether you pay through the Budget e-Toll program or directly at a toll point, you can submit a claim after your rental ends.

To claim your Tolls Cashback:

  • Email [email protected] within 30 days of returning your Detroit Budget rental.
  • Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
  • Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or invoice showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What documents do I need to pick up my Budget rental car in Detroit?

To pick up your Budget rental car in Detroit, you must present a complete set of physical documents at the counter. Digital copies are not accepted.

  • Your original, unexpired driver's license in the main driver's name.
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
  • A valid passport or government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets if you are visiting Detroit from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP must be carried alongside your original license and is not valid on its own.

Michigan law allows Budget and other rental companies in Detroit to rent to drivers aged 18 and older, though a young-renter surcharge applies to drivers under 25. Obtain your IDP in your home country before traveling, as U.S. issuers do not issue IDPs to non-U.S. license holders.

What is the minimum age to rent a Budget car in Detroit?

Michigan state law requires rental companies, including Budget, to rent to licensed drivers aged 18 and older in Detroit. This makes Detroit one of the few U.S. locations where drivers under 21 can legally rent a car.

However, age-related surcharges and vehicle restrictions still apply:

  • Drivers aged 18 to 24 pay a young-renter surcharge (also called an underage fee) on top of the daily rental rate. This fee is charged at the Budget counter in Detroit and is not included in your prepaid rate.
  • Most vehicle classes are restricted to drivers aged 25 and older. Categories such as full-size, SUV, minivan, premium, and luxury vehicles typically require the driver to be at least 25.
  • Drivers aged 18 to 24 are generally limited to economy, compact, and intermediate vehicle classes.

If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates with Budget in Detroit may waive the underage fee for the main driver. Check your booking confirmation to see if this waiver is explicitly listed, and bring your passport as proof of nationality at the Detroit counter.

How does the security deposit work for a Budget rental in Detroit?

When you pick up your Budget rental car in Detroit, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.

Key details to know before arriving at the Detroit Budget counter:

  • Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and location policy.
  • Only a major credit card with the driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
  • The card must be in the main driver's name and presented physically at the counter.
  • After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly the credit becomes available again, which can take up to 15 business days.

To avoid issues at the Detroit Budget counter, notify your bank of your travel plans in advance, confirm your card is enabled for in-person U.S. transactions, and bring a backup credit card in your name in case your primary card is declined.

Does my Budget rental in Detroit include travel assistance if something goes wrong on the road?

Yes, most Hola Car Rentals bookings, including Budget rentals in Detroit, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is designed for situations that arise while you are traveling away from home.

Coverage typically includes:

  • Travel insurance with medical coverage for accidents and non-pre-existing illnesses.
  • Legal assistance in the event of a road accident in or around Detroit.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

This benefit is particularly relevant if you experience a medical emergency or need legal support after an incident on Detroit's highway network, including the I-696 interchange area or along I-75 near the Detroit-Windsor Tunnel.

To use the assistance, call the 24-hour line at +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to travelers who are not residents of the United States or Canada. U.S. and Canadian residents do not qualify for this benefit, regardless of which Budget rate they booked for their Detroit rental.

Can I add an additional driver to my Budget rental in Detroit?

Yes, you can add an additional driver to your Budget rental in Detroit, either as part of your rate or by paying a fee at the counter.

For Budget in Detroit, the additional driver fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes. Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation before arriving at the Detroit counter to see if this is already included.

Requirements for adding a driver at the Budget counter in Detroit:

  • The additional driver must be present at pickup and show a valid driver's license.
  • For Budget in Detroit, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be denied or charged a young-renter surcharge.
  • If the additional driver's license is not in English and does not use a Latin alphabet, an International Driving Permit is required.
  • Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the rental agreement are covered by CDW/LDW and liability protections. Anyone who drives the Detroit Budget rental without being named on the contract may void those coverages.

What fuel policy applies to Budget rentals in Detroit?

Budget rentals in Detroit use a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at the Detroit Budget facility:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
  • During your Detroit rental, use the correct fuel type as shown in the vehicle. Using the wrong fuel is not covered by the fuel policy.
  • Before returning to the Budget campus at 295 Lucas Dr, refuel within approximately 10 miles of the facility so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Budget in Detroit may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Michigan's regular gasoline averages slightly above the National average, so refueling locally before return is the most cost-effective option for your Budget.

Can I pick up a Budget car in Detroit and return it in a different city?

Yes, one-way rentals with Budget in Detroit are possible, but a drop-off fee may apply depending on your return location, and some routes may not be permitted at all.

Key points to understand before booking a one-way Detroit Budget rental:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is listed under the To Pay at Destination section during the Hola Car Rentals checkout process and on your booking confirmation.
  • Same-city returns, such as picking up at Detroit Metro Airport and dropping off at a Detroit city location, often carry no drop-off fee, but this is not guaranteed for every route.
  • Returns to other Michigan cities or out-of-state destinations typically incur a drop-off fee. Long-distance or cross-country routes may carry higher fees or may not be available.
  • Cross-border one-ways, such as returning the vehicle in Canada after picking up in Detroit, are often restricted or require special authorization from Budget.

If the drop-off fee was not shown on your confirmation but appears at the Detroit Budget counter, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.

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