VERIFIED REVIEWS
About renting a car in Portsmouth
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Portsmouth include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Portsmouth, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Portsmouth.
Will I face unexpected charges at the Avis counter in Portsmouth when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Portsmouth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Portsmouth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What toll roads will I encounter driving from Portsmouth International Airport with an Avis rental?
Yes, toll roads are common around Portsmouth and throughout New Hampshire, so you should plan for them before picking up your Avis rental.
The main toll systems you are likely to use include:
- Blue Star Turnpike (I-95, from Seabrook to Portsmouth): up to US$2.00 per car at cash lanes, or as low as US$1.40 with E-ZPass
- Spaulding Turnpike (NH Route 16, from Portsmouth toward Rochester): connects directly to Portsmouth International Airport at Pease (PSM) and uses E-ZPass
- F.E. Everett Turnpike (I-93/293, Nashua to Concord): up to US$1.00 per car, or US$0.70 with E-ZPass
All three systems accept both E-ZPass and cash at toll plazas. Your Avis vehicle will include an electronic toll device. At the Portsmouth counter you can choose an unlimited toll package or pay per use, where actual tolls plus a daily administrative fee are billed to your card after the rental. If you opt out, cash lanes remain available on these roads.
Use the official calculator at ezpassnh.com/toll-rate-calculator to estimate costs for your specific route.
How does the Avis toll program work for rentals in Portsmouth, New Hampshire?
Your Avis rental in Portsmouth comes equipped with an electronic toll device that can be activated in two ways: by opening the device box or by driving through a cashless toll lane.
At the Avis counter you will typically be offered two options:
- Unlimited toll package: a fixed daily rate (generally US$11 to US$25 per day depending on the program) that covers all tolls during the rental period
- Pay-per-use: actual toll amounts plus a daily or per-transaction administrative fee billed to your card after the rental ends
If you prefer to avoid the program entirely, you can opt out at the Portsmouth counter and pay cash at toll plazas on the Blue Star Turnpike (I-95), Spaulding Turnpike (Route 16), and other New Hampshire toll roads. Inform the Avis agent before signing the agreement so the device can be noted as inactive.
Be aware that toll charges are often posted days or even weeks after your rental ends, so a charge appearing on your statement after return is normal. Always review the rental agreement before signing to confirm the daily fee and any caps that apply to your Avis booking in Portsmouth.
Can I get cashback on tolls paid during my Avis rental in Portsmouth?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis rental in Portsmouth.
Given that New Hampshire toll roads such as the Blue Star Turnpike (I-95) and Spaulding Turnpike (Route 16) are frequently used routes around Portsmouth, this benefit can offset a meaningful portion of your toll costs.
To claim your cashback after returning your Avis vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at the Portsmouth counter, and a toll receipt or itemized invoice showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so keep your toll receipts and act promptly after your Portsmouth rental ends.
What documents do I need to pick up my Avis rental car in Portsmouth?
To collect your Avis rental in Portsmouth you must present all of the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required by Avis in Portsmouth.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Avis counter. Debit cards and prepaid cards are not accepted for the security hold, so bring a major credit card with sufficient available credit. A backup credit card is also a smart precaution in case your primary card is declined.
Is a credit card required to pick up an Avis car in Portsmouth?
Yes, a physical major credit card in the main driver's name is required at the Avis counter in Portsmouth to cover the security deposit hold.
The hold is a temporary authorization placed on your card at pickup, not an immediate charge, but it reduces your available credit until released after the rental ends. For standard vehicles at U.S. locations, Avis typically places a hold of around US$300 to US$400, though the exact amount can vary by vehicle class and location.
Key points to keep in mind for your Portsmouth pickup:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the physical card
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
- The card must have sufficient available credit to cover the hold plus any expected charges
- Even if you prepaid your booking online, you must still present a physical credit card at the Avis counter in Portsmouth
After you return the vehicle, the hold is released, but your bank controls how quickly it reappears on your available credit, which can take up to 15 business days.
What are the driving quirks in downtown Portsmouth I should know before picking up my Avis rental?
Portsmouth's compact downtown has several features that can catch first-time drivers off guard, especially if you are accustomed to multi-lane urban roads.
Key things to be aware of with your Avis rental in Portsmouth:
- One-way loop: State Street, Congress Street, Daniel Street, and Market Street form a one-way circulation system. Navigation apps help, but the loop can be disorienting during your first pass through the city center
- Drawbridge delays: The Memorial Bridge over the Piscataqua River opens regularly for marine traffic. When it lifts, queues build quickly from Market Square westward along Middle Street and Congress Street, adding unexpected wait times
- Yield streets: Some downtown streets are narrow, under 20 feet wide, and operate as two-way yield lanes where drivers must negotiate passage. This is different from typical U.S. urban driving
- Pedestrian and cyclist priority: Portsmouth's Complete Streets design gives strong priority to pedestrians and cyclists in the city core. Bike corrals and on-street parking buffers reduce travel lane width
- Route 1 (Lafayette Road): This corridor is undergoing long-term NHDOT planning improvements, so lane configurations and signage may differ from what mapping apps show
Allowing extra time when driving your Avis rental into or through downtown Portsmouth, particularly during the afternoon peak between 5 PM and 6 PM, will make the experience much smoother.
Can I return my Avis rental in Portsmouth after hours?
Yes, after-hours returns are generally available at Avis locations in Portsmouth, though you should confirm the specific procedure for your pickup location when you collect the vehicle.
The standard after-hours return process at most Avis locations works as follows:
- Park the vehicle in the designated rental return area
- Lock the doors and place the keys in the key drop box at the facility
- Your responsibility for the vehicle continues until the Avis agent inspects it at the next business opening
- Keep a photo of the fuel gauge and odometer before you leave, as well as any pre-existing damage documentation from pickup
For your Portsmouth Avis rental, refuel before returning the vehicle. The full-to-full fuel policy means you receive the car with a full tank and must return it full to avoid a refueling charge at the partner's rate, which is typically higher than pump prices. Refueling within roughly 10 miles of the return location is recommended so the gauge does not drop before you arrive.
Check your booking confirmation for the exact address of your Avis return location in Portsmouth and any specific after-hours instructions noted there.
Does Avis in Portsmouth charge a young driver surcharge for renters under 25?
Yes, Avis in Portsmouth applies a young-driver surcharge for renters between 21 and 24 years old, in line with standard U.S. rental policy.
Here is what to expect:
- Drivers aged 21 to 24 can rent from Avis in Portsmouth but will pay a daily underage fee of US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period
- Drivers under 21 are generally not eligible to rent from Avis in Portsmouth
- Vehicle class restrictions apply: categories such as full-size, SUV, premium, luxury, minivan, and convertible are typically reserved for renters aged 25 and older
- Economy, compact, and intermediate vehicles are usually the available options for under-25 renters
One exception worth noting: if you are a resident or citizen of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis may waive this surcharge for the main driver on eligible vehicle categories. This exception does not apply to additional drivers under 25 or to travelers from other regions.
Always verify your Portsmouth Avis confirmation before arriving at the counter to confirm whether the surcharge applies to your booking.
Does travel assistance cover a breakdown on New Hampshire highways with my Avis rental from Portsmouth?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can support you in situations such as a breakdown or accident on New Hampshire highways near Portsmouth, including the Spaulding Turnpike (Route 16) or I-95.
The travel assistance benefit typically covers:
- Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident involving your Avis rental
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location on the New Hampshire road network, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit does not apply to residents or citizens of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself, which is handled separately by CDW/LDW coverage. Always check your Portsmouth booking confirmation for the exact terms applicable to your reservation.
Can I add an additional driver to my Avis rental in Portsmouth?
Yes, you can add an additional driver to your Avis rental in Portsmouth, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states additional driver included or additional driver free of charge, the first extra driver is covered at no cost. If it is not included, Avis charges US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.
Requirements for adding a driver at the Portsmouth Avis counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirement: for Avis in Portsmouth, additional drivers should generally be at least 25 years old
- If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the Portsmouth rental without being named on the contract may void those protections and expose you to additional charges.
Can I rent an Avis car in Portsmouth and return it in a different city?
Yes, Avis supports one-way rentals, so you can pick up your car in Portsmouth and return it to a different location.
A drop-off fee may apply depending on the route. This fee is set by Avis and varies based on the cities involved, the distance between them, the vehicle class, and the season. For your Portsmouth Avis booking, the drop-off fee will be shown during the checkout process under the section labeled to pay at destination, and it will also appear on your booking confirmation.
A few things to keep in mind:
- Same-city routes, such as Portsmouth International Airport to a downtown Portsmouth location, often carry no drop-off fee
- Routes between different cities or states typically do carry a one-way fee
- Cross-border one-way rentals, for example from Portsmouth to Canada, may be restricted or require prior approval from Avis
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
If the Avis counter in Portsmouth charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee can help resolve undisclosed charges after verification.
What insurance coverage should I consider for my Avis rental in Portsmouth?
When picking up your Avis rental in Portsmouth, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage or injury you cause to other people or their property.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Avis rental in Portsmouth. New Hampshire does not universally mandate that rental companies include state-minimum liability in every rental, so confirming your liability coverage before you drive is strongly recommended. Hola Car Rentals recommends adding Liability Insurance Supplementary (up to US$300,000) to your Portsmouth Avis booking.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
- Driving under the influence or in restricted areas voids coverage
- Only drivers named on the Avis rental agreement are covered
Review your booking confirmation to see which protections are already included in your Portsmouth Avis rate before accepting or declining anything at the counter.
What is the fuel policy for Avis rentals in Portsmouth?
Your Avis rental in Portsmouth operates on a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the gauge and odometer
- Refuel within approximately 10 miles of the Portsmouth return location so the tank does not drop before you arrive
- Keep the final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Avis vehicle in Portsmouth below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Gas stations along Route 1 (Lafayette Road) and near the I-95 interchange are convenient options for refueling before returning to the Portsmouth Avis location. Using the correct fuel type is also important: wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
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