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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 yesterday
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 2 hours ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 5 days ago
"Company with very good prices. Easy and quick booking process."

About renting a car in Portsmouth

Portsmouth International Airport at Pease (PSM) is a small regional facility, and Avis operates here with a counter presence that may not sit inside the main terminal — confirm the exact pickup point and any shuttle arrangement with Avis before you land, since signage can be limited for first-time arrivals. Booking at least three weeks ahead is advisable, particularly between late spring and early autumn when leisure demand in coastal New Hampshire peaks and inventory at a smaller airport tightens quickly. The northeastern US runs on E-ZPass, an electronic toll network covering 19 states; Avis offers an e-Toll convenience pass for access to those lanes, charged per day a toll is incurred — without it, tolls are billed at the higher pay-by-plate rate plus an admin fee that can accumulate across a multi-day trip. Fuel in the Portsmouth area runs around US$3.96–3.99 per gallon for regular unleaded; refill before returning the vehicle to avoid Avis's fuel service charge, which is typically two to three times the pump price. At pickup, Avis requires a credit card in the primary driver's name for a deposit hold of roughly US$200–300, and international visitors whose license uses a non-Latin script — Arabic, Chinese, Japanese, for example — will need an International Driving Permit alongside their home license.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Portsmouth include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Portsmouth, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Portsmouth.

Will I face unexpected charges at the Avis counter in Portsmouth when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Portsmouth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Portsmouth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What toll roads will I encounter driving from Portsmouth International Airport with an Avis rental?

Yes, toll roads are common around Portsmouth and throughout New Hampshire, so you should plan for them before picking up your Avis rental.

The main toll systems you are likely to use include:

  • Blue Star Turnpike (I-95, from Seabrook to Portsmouth): up to US$2.00 per car at cash lanes, or as low as US$1.40 with E-ZPass
  • Spaulding Turnpike (NH Route 16, from Portsmouth toward Rochester): connects directly to Portsmouth International Airport at Pease (PSM) and uses E-ZPass
  • F.E. Everett Turnpike (I-93/293, Nashua to Concord): up to US$1.00 per car, or US$0.70 with E-ZPass

All three systems accept both E-ZPass and cash at toll plazas. Your Avis vehicle will include an electronic toll device. At the Portsmouth counter you can choose an unlimited toll package or pay per use, where actual tolls plus a daily administrative fee are billed to your card after the rental. If you opt out, cash lanes remain available on these roads.

Use the official calculator at ezpassnh.com/toll-rate-calculator to estimate costs for your specific route.

How does the Avis toll program work for rentals in Portsmouth, New Hampshire?

Your Avis rental in Portsmouth comes equipped with an electronic toll device that can be activated in two ways: by opening the device box or by driving through a cashless toll lane.

At the Avis counter you will typically be offered two options:

  • Unlimited toll package: a fixed daily rate (generally US$11 to US$25 per day depending on the program) that covers all tolls during the rental period
  • Pay-per-use: actual toll amounts plus a daily or per-transaction administrative fee billed to your card after the rental ends

If you prefer to avoid the program entirely, you can opt out at the Portsmouth counter and pay cash at toll plazas on the Blue Star Turnpike (I-95), Spaulding Turnpike (Route 16), and other New Hampshire toll roads. Inform the Avis agent before signing the agreement so the device can be noted as inactive.

Be aware that toll charges are often posted days or even weeks after your rental ends, so a charge appearing on your statement after return is normal. Always review the rental agreement before signing to confirm the daily fee and any caps that apply to your Avis booking in Portsmouth.

Can I get cashback on tolls paid during my Avis rental in Portsmouth?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis rental in Portsmouth.

Given that New Hampshire toll roads such as the Blue Star Turnpike (I-95) and Spaulding Turnpike (Route 16) are frequently used routes around Portsmouth, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback after returning your Avis vehicle:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at the Portsmouth counter, and a toll receipt or itemized invoice showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so keep your toll receipts and act promptly after your Portsmouth rental ends.

What documents do I need to pick up my Avis rental car in Portsmouth?

To collect your Avis rental in Portsmouth you must present all of the following physical documents at the counter:

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the physical card, used for the security hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required by Avis in Portsmouth.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Avis counter. Debit cards and prepaid cards are not accepted for the security hold, so bring a major credit card with sufficient available credit. A backup credit card is also a smart precaution in case your primary card is declined.

Is a credit card required to pick up an Avis car in Portsmouth?

Yes, a physical major credit card in the main driver's name is required at the Avis counter in Portsmouth to cover the security deposit hold.

The hold is a temporary authorization placed on your card at pickup, not an immediate charge, but it reduces your available credit until released after the rental ends. For standard vehicles at U.S. locations, Avis typically places a hold of around US$300 to US$400, though the exact amount can vary by vehicle class and location.

Key points to keep in mind for your Portsmouth pickup:

  • The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the physical card
  • Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
  • The card must have sufficient available credit to cover the hold plus any expected charges
  • Even if you prepaid your booking online, you must still present a physical credit card at the Avis counter in Portsmouth

After you return the vehicle, the hold is released, but your bank controls how quickly it reappears on your available credit, which can take up to 15 business days.

What are the driving quirks in downtown Portsmouth I should know before picking up my Avis rental?

Portsmouth's compact downtown has several features that can catch first-time drivers off guard, especially if you are accustomed to multi-lane urban roads.

Key things to be aware of with your Avis rental in Portsmouth:

  • One-way loop: State Street, Congress Street, Daniel Street, and Market Street form a one-way circulation system. Navigation apps help, but the loop can be disorienting during your first pass through the city center
  • Drawbridge delays: The Memorial Bridge over the Piscataqua River opens regularly for marine traffic. When it lifts, queues build quickly from Market Square westward along Middle Street and Congress Street, adding unexpected wait times
  • Yield streets: Some downtown streets are narrow, under 20 feet wide, and operate as two-way yield lanes where drivers must negotiate passage. This is different from typical U.S. urban driving
  • Pedestrian and cyclist priority: Portsmouth's Complete Streets design gives strong priority to pedestrians and cyclists in the city core. Bike corrals and on-street parking buffers reduce travel lane width
  • Route 1 (Lafayette Road): This corridor is undergoing long-term NHDOT planning improvements, so lane configurations and signage may differ from what mapping apps show

Allowing extra time when driving your Avis rental into or through downtown Portsmouth, particularly during the afternoon peak between 5 PM and 6 PM, will make the experience much smoother.

Can I return my Avis rental in Portsmouth after hours?

Yes, after-hours returns are generally available at Avis locations in Portsmouth, though you should confirm the specific procedure for your pickup location when you collect the vehicle.

The standard after-hours return process at most Avis locations works as follows:

  • Park the vehicle in the designated rental return area
  • Lock the doors and place the keys in the key drop box at the facility
  • Your responsibility for the vehicle continues until the Avis agent inspects it at the next business opening
  • Keep a photo of the fuel gauge and odometer before you leave, as well as any pre-existing damage documentation from pickup

For your Portsmouth Avis rental, refuel before returning the vehicle. The full-to-full fuel policy means you receive the car with a full tank and must return it full to avoid a refueling charge at the partner's rate, which is typically higher than pump prices. Refueling within roughly 10 miles of the return location is recommended so the gauge does not drop before you arrive.

Check your booking confirmation for the exact address of your Avis return location in Portsmouth and any specific after-hours instructions noted there.

Does Avis in Portsmouth charge a young driver surcharge for renters under 25?

Yes, Avis in Portsmouth applies a young-driver surcharge for renters between 21 and 24 years old, in line with standard U.S. rental policy.

Here is what to expect:

  • Drivers aged 21 to 24 can rent from Avis in Portsmouth but will pay a daily underage fee of US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period
  • Drivers under 21 are generally not eligible to rent from Avis in Portsmouth
  • Vehicle class restrictions apply: categories such as full-size, SUV, premium, luxury, minivan, and convertible are typically reserved for renters aged 25 and older
  • Economy, compact, and intermediate vehicles are usually the available options for under-25 renters

One exception worth noting: if you are a resident or citizen of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis may waive this surcharge for the main driver on eligible vehicle categories. This exception does not apply to additional drivers under 25 or to travelers from other regions.

Always verify your Portsmouth Avis confirmation before arriving at the counter to confirm whether the surcharge applies to your booking.

Does travel assistance cover a breakdown on New Hampshire highways with my Avis rental from Portsmouth?

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can support you in situations such as a breakdown or accident on New Hampshire highways near Portsmouth, including the Spaulding Turnpike (Route 16) or I-95.

The travel assistance benefit typically covers:

  • Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
  • Legal assistance in case of an accident involving your Avis rental
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

Provide your full name, your Hola Car Rentals confirmation number, your location on the New Hampshire road network, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to residents or citizens of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself, which is handled separately by CDW/LDW coverage. Always check your Portsmouth booking confirmation for the exact terms applicable to your reservation.

Can I add an additional driver to my Avis rental in Portsmouth?

Yes, you can add an additional driver to your Avis rental in Portsmouth, either as part of your rate or for a fee paid at the counter.

Check your booking confirmation first. If it states additional driver included or additional driver free of charge, the first extra driver is covered at no cost. If it is not included, Avis charges US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.

Requirements for adding a driver at the Portsmouth Avis counter:

  • The additional driver must be present at pickup with a valid driver's license
  • They must meet the minimum age requirement: for Avis in Portsmouth, additional drivers should generally be at least 25 years old
  • If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the Portsmouth rental without being named on the contract may void those protections and expose you to additional charges.

Can I rent an Avis car in Portsmouth and return it in a different city?

Yes, Avis supports one-way rentals, so you can pick up your car in Portsmouth and return it to a different location.

A drop-off fee may apply depending on the route. This fee is set by Avis and varies based on the cities involved, the distance between them, the vehicle class, and the season. For your Portsmouth Avis booking, the drop-off fee will be shown during the checkout process under the section labeled to pay at destination, and it will also appear on your booking confirmation.

A few things to keep in mind:

  • Same-city routes, such as Portsmouth International Airport to a downtown Portsmouth location, often carry no drop-off fee
  • Routes between different cities or states typically do carry a one-way fee
  • Cross-border one-way rentals, for example from Portsmouth to Canada, may be restricted or require prior approval from Avis
  • Changing your return location after booking may reprice the rental and recalculate the drop-off fee

If the Avis counter in Portsmouth charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee can help resolve undisclosed charges after verification.

What insurance coverage should I consider for my Avis rental in Portsmouth?

When picking up your Avis rental in Portsmouth, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage or injury you cause to other people or their property.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Avis rental in Portsmouth. New Hampshire does not universally mandate that rental companies include state-minimum liability in every rental, so confirming your liability coverage before you drive is strongly recommended. Hola Car Rentals recommends adding Liability Insurance Supplementary (up to US$300,000) to your Portsmouth Avis booking.

Common exclusions to be aware of:

  • Tires, wheels, undercarriage, and roof damage are often not covered by standard CDW/LDW
  • Driving under the influence or in restricted areas voids coverage
  • Only drivers named on the Avis rental agreement are covered

Review your booking confirmation to see which protections are already included in your Portsmouth Avis rate before accepting or declining anything at the counter.

What is the fuel policy for Avis rentals in Portsmouth?

Your Avis rental in Portsmouth operates on a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return:

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the gauge and odometer
  • Refuel within approximately 10 miles of the Portsmouth return location so the tank does not drop before you arrive
  • Keep the final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Avis vehicle in Portsmouth below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Gas stations along Route 1 (Lafayette Road) and near the I-95 interchange are convenient options for refueling before returning to the Portsmouth Avis location. Using the correct fuel type is also important: wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

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