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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 8 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 6 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 3 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 3 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 3 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 months ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 months ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 months ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 month ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 month ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 3 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 2 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 weeks ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 weeks ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 weeks ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 2 weeks ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 1 week ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 6 days ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 5 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 4 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 4 days ago
"Very good prices"
H.M. F.
H.M. F.
5 3 days ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Hendry
Hendry
5 yesterday
"Fast & easy process, nice car and overall satisfied with this booking"
Graham Wylie
Graham Wylie
5 22 hours ago
"Affordable pricing and effortless booking process, thanks"
Allan Ragobar
Allan Ragobar
5 8 hours ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."

About renting a car with Alamo in San Diego

Alamo's counter at San Diego International Airport (SAN) sits inside the consolidated Rental Car Center at 3355 Admiral Boland Way, reached by a free shuttle that runs every 5 to 15 minutes from Terminal 1's east curb or Terminal 2's outer island. Plan for 30 to 60 minutes from baggage claim to driving away; completing Alamo's online Accelerated Check-in beforehand can trim the counter wait to around 10 minutes. The counter operates daily from 5:30 AM to 11:59 PM, so for late-night returns, the adjacent National facility at 3555 Admiral Boland Way accepts after-hours drop-offs with a 24-hour shuttle back to the terminals. San Diego has cashless toll roads, including State Route 125, which use California's FasTrak electronic system — E-ZPass is not accepted. You can pay tolls directly at thetollroads.com within five days of travel to avoid the rental company's per-day admin fee; otherwise, a FasTrak pass package typically runs US$5-8/day. Fuel in the area averages around US$5.96 per gallon, and returning the car short on fuel triggers a service charge well above pump price. Budget for a deposit hold of roughly US$300-400 on a credit card in the primary driver's name — debit cards are not accepted. Vehicles may cross into Canada but not Mexico. If your license uses a non-Latin script, bring an International Driving Permit.

Best Car Rental Deals

4.5/ 5
Mitsubishi Mirage

Mitsubishi Mirage | Automatic

SMALL

or Small similar

4 2 Automatic
From $ 32.13 / day
4.5/ 5
Toyota Tacoma

Toyota Tacoma | Automatic

PICKUP

or Pickup similar

5 3 Automatic
From $ 31.87 / day
4.5/ 5
Hyundai Kona

Hyundai Kona | Automatic

SUV

or SUV similar

5 3 Automatic
From $ 31.25 / day
4.5/ 5
Volkswagen Jetta

Volkswagen Jetta | Automatic

SEDAN

or Sedan similar

5 4 Automatic
From $ 33.28 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Alamo in San Diego include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in San Diego, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in San Diego.

Will I face unexpected charges at the Alamo counter in San Diego when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Alamo booking in San Diego are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in San Diego charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at San Diego Airport and how do I get there?

The Alamo counter in San Diego is located at the consolidated Rental Car Center at 3355 Admiral Boland Way, San Diego, CA 92101, which is an off-site facility separate from the terminals at San Diego International Airport (SAN).

To get there after landing, go to the lower arrivals level and follow signs to the rental car shuttle staging area. Terminal 1 uses the east curb island and Terminal 2 uses the outer island. Free consolidated shuttles run every 5 to 15 minutes, though wait times may be longer during peak periods. The shuttle operates 24 hours a day.

Once at the Rental Car Center, Alamo offers a touch-screen kiosk check-in so you can skip the counter line. Use the kiosk to print your rental agreement, locate your vehicle on the lot, then present the agreement and your driver's license at the exit booth to drive away. Under normal conditions, plan for 30 to 60 minutes from baggage claim to being on the road.

What are the Alamo counter hours at San Diego International Airport?

The Alamo counter at San Diego International Airport (SAN) operates daily from 05:30 to 23:59.

If you need to return your vehicle after hours, Alamo in San Diego provides the following options:

  • Park the vehicle as instructed at the return facility located at 3555 Admiral Boland Way (adjacent to the pickup facility)
  • Drop your keys in the designated dropbox
  • Use the 24-hour complimentary shuttle back to the airport terminals

For returns after 11:00 PM or before 4:30 AM, Alamo directs customers to the National Car Rental area at 3555 Admiral Boland Way, where shuttle service is also available. If your flight arrives outside counter hours, your booking will be held for up to 24 hours from the original pickup time, so plan accordingly.

What documents do I need to pick up my Alamo rental car in San Diego?

To pick up your Alamo rental car in San Diego, you must present the following physical documents at the counter:

  • A valid, unexpired driver's license (physical original, not digital) in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used alone.

All documents must be physical. Digital versions are not accepted at the Alamo counter in San Diego or at any other rental location.

Are there toll roads near San Diego and how does Alamo handle them?

San Diego itself has very limited toll exposure compared to other parts of California. However, if you drive north toward Los Angeles or into Orange County with your Alamo rental, you may encounter toll roads including SR-73, SR-241, SR-261, and SR-133, as well as express lanes on freeways such as I-10 and I-110. All of these are cashless and use California's FasTrak electronic system.

Your Alamo vehicle in San Diego will already include an electronic toll device or a plate-based billing system. At pickup you have two options:

  • Purchase an unlimited toll package, typically US$11 to US$25 per rental day depending on the location
  • Decline the package and pay per use, in which case Alamo will charge you the actual toll amounts plus administrative processing fees, which may appear on your card days or even weeks after you return the vehicle

You may also opt out and pay tolls directly through the toll agency's website, or use a compatible personal FasTrak pass. If you bring your own pass, inform the Alamo counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Can I get a Tolls Cashback refund on my Alamo rental in San Diego?

Yes, every Alamo booking made through Hola Car Rentals in San Diego includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

Although San Diego itself has very limited toll roads, you may encounter cashless tolls if you drive toward Orange County or Los Angeles. Any tolls you pay on those routes are eligible for the cashback.

To claim your refund:

  • Email [email protected] within 30 days of returning your Alamo vehicle in San Diego
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Alamo counter, and a toll invoice or statement showing the charges

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Is a credit card required to pick up my Alamo car in San Diego?

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at the Alamo counter in San Diego. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At pickup, Alamo will place a temporary authorization hold on your card, which reduces your available credit until the rental is closed and your bank releases the hold. For standard vehicles in the United States, typical holds range from US$300 to US$400, though the exact amount depends on the vehicle class and location.

A few things to keep in mind before arriving at the San Diego Alamo counter:

  • Even if you prepaid your booking, a physical credit card is still required for the hold
  • The card must be in the main driver's name, not a third party's
  • Notify your bank of your travel dates to prevent fraud blocks on an in-person authorization
  • Bring a backup credit card in case your primary card is declined

The hold is released after you return the vehicle, but your bank controls when it appears back on your available credit, which can take up to 15 business days.

Do I need an International Driving Permit to rent from Alamo in San Diego?

An International Driving Permit (IDP) is not always mandatory for renting from Alamo in San Diego, but it depends on your license.

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original license. Without it, the Alamo counter in San Diego may refuse to complete the rental.

If your license is in English or uses the Latin (Roman) alphabet, an IDP is recommended but not strictly required. However, having one can prevent complications at the counter.

Important points to remember:

  • The IDP is a translation document only and cannot be used without your original license
  • You must obtain the IDP in your home country before traveling to San Diego
  • All documents presented at the Alamo counter must be physical originals; digital versions are not accepted
Can I add an additional driver to my Alamo reservation in San Diego?

Yes, you can add an additional driver to your Alamo rental in San Diego, but the additional driver must be physically present at the counter at pickup with their own valid driver's license.

Whether there is a fee depends on your rate:

  • If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost
  • If not included, Alamo charges US$15 per day for additional drivers in San Diego and across the United States

Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Alamo vehicle in San Diego without being named on the contract, coverage may be void.

Age rules also apply. Additional drivers must meet the minimum age requirements for the location. If the additional driver is under 25, a young-driver surcharge may apply or the driver may not be accepted depending on the vehicle class.

What travel assistance is included with my Alamo booking in San Diego?

Most Alamo bookings made through Hola Car Rentals in San Diego include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if something unexpected happens during your trip, such as a medical emergency on the highway or a flight disruption before or after your San Diego rental.

Coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To use the assistance, contact the provider 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It is designed for travelers visiting San Diego from other countries. It also does not cover damage to the Alamo rental vehicle itself, which is handled separately by CDW/LDW coverage.

Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Can I pick up my Alamo car in San Diego and return it in Los Angeles?

Yes, one-way rentals are possible with Alamo, allowing you to pick up in San Diego and return in a different city such as Los Angeles. However, a drop-off fee may apply depending on the route, vehicle class, and dates.

When booking a one-way rental through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee is paid at the Alamo counter in San Diego at pickup and cannot be prepaid online.

A few things to keep in mind:

  • The drop-off fee is separate from mileage, fuel, and tolls
  • Changing your return location after booking may reprice the rental and recalculate the fee
  • Cross-border one-ways, such as returning in Mexico, may be restricted or require special authorization from Alamo

If no drop-off fee appears during your search, it means the specific San Diego to destination route does not carry one for that rate.

What is the minimum age to rent from Alamo in San Diego?

The minimum age to rent from Alamo in San Diego without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee on top of the base rental rate.

California does not have a state law requiring rentals to drivers under 21, so the minimum age at the San Diego Alamo location is 21 for most vehicle classes.

Additional restrictions for drivers under 25 in San Diego include:

  • Most premium, full-size, luxury, SUV, minivan, and convertible categories are restricted to renters aged 25 and older
  • Economy, compact, and intermediate vehicles are typically available to younger renters
  • A major credit card in the main driver's name is still required regardless of age

If you are between 21 and 24, Budget for the young-driver surcharge when comparing rates for your San Diego Alamo rental. The surcharge is paid at the counter and is not included in the prepaid booking total.

What fuel policy applies to Alamo rentals in San Diego?

Alamo rentals in San Diego follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your San Diego Alamo rental:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the gauge and odometer at pickup
  • Refuel within approximately 10 miles of the return facility at 3555 Admiral Boland Way before dropping off the vehicle
  • Keep your final fuel receipt as proof in case of any dispute

If you return the Alamo vehicle in San Diego with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than pump prices, plus a refueling service fee.

If the vehicle was not full at pickup, ask the agent to record the exact starting level on the agreement and return it at that same level to avoid charges.

What insurance coverage is included in my Alamo booking in San Diego?

The insurance coverage included in your Alamo rental in San Diego depends on the rate plan you selected when booking through Hola Car Rentals.

Common coverages available for San Diego Alamo rentals include:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism, subject to any applicable deductible
  • Third-Party Liability (LIS/ALI/SLI), which covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in San Diego

CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Alamo rental itself. These two coverages complement each other.

Neither coverage includes your personal belongings or your own medical expenses. Those require separate Personal Effects Coverage (PEC) or Personal Accident Insurance (PAI).

Check your booking confirmation to see exactly which coverages are included in your rate and whether a deductible applies. All drivers must be named on the Alamo rental agreement in San Diego for coverage to be valid.

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