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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gaspé, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Alamo rental experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Alamo counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Alamo rental car in Gaspé?
To collect your Alamo vehicle in Gaspé, you must bring all of the following physical documents to the counter. Digital copies are not accepted.
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license. Obtain it in your home country before traveling to Gaspé, as it cannot be issued abroad.
Every additional driver must also be present at the Alamo counter in Gaspé with their own valid license and ID.
Where is the Alamo counter at Gaspé Airport (YGP)?
The Alamo desk is located inside the main terminal at Gaspé Airport (YGP), also known as Michel-Pouliot Gaspé Airport. After collecting your baggage, proceed to the car rental service area within the terminal, where Alamo and other rental brands share the arrivals hall. Because YGP is a small regional airport, no shuttle or inter-terminal transfer is required. The rental car parking area is a short walk from the terminal exit.
There is no confirmed Alamo city-center or downtown counter in Gaspé, so the airport is the primary and most reliable pickup point for your rental.
Counter hours at Gaspé Airport are not published in advance and can vary by season. It is strongly recommended to confirm operating hours directly with Alamo before your arrival, especially if your flight lands late in the evening. If your flight is delayed, Alamo will generally hold your booking for up to 24 hours from the original pickup time, provided you arrive during service hours.
What credit card do I need for the Alamo security deposit in Gaspé?
Yes, a major credit card is required to cover the security deposit hold when picking up your Alamo rental in Gaspé.
The card must be a physical credit card (not a debit, prepaid, or virtual card) with the main driver's name printed on it. Digital wallets and someone else's card are not accepted. In Canada, the typical security hold placed by Alamo is approximately CAUS$ 300 to CAUS$ 500, though some locations may authorize up to CAUS$ 750 depending on the vehicle class and season.
The hold is a temporary authorization, not a charge. It reduces your available credit until Alamo releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.
- Bring a backup credit card in your own name in case your primary card is declined
- Notify your bank of your travel to Gaspé to prevent fraud blocks on the authorization
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
Are there toll roads near Gaspé, and how does Alamo handle tolls in Quebec?
Quebec operates cashless toll roads, meaning there are no cash payment booths. All tolls must be paid electronically or online, so it is important to understand how your Alamo rental handles this before driving in or around Gaspé.
Alamo vehicles typically come equipped with an electronic toll device. At the Alamo counter in Gaspé, you can choose between two options:
- An unlimited toll package at a fixed daily rate (generally US$11 to US$25 per day depending on the partner program), which covers all tolls during the rental period
- A pay-per-use arrangement, where Alamo bills the actual toll amount plus an administrative processing fee to your credit card after the rental ends
If you plan to use your own transponder or visitor toll pass, inform the Alamo agent at pickup in Gaspé and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
Toll charges can appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Always review your rental agreement before signing so you understand which program applies to your Gaspé rental.
What is the fuel policy for Alamo rentals in Gaspé?
Alamo uses a Full-to-Full fuel policy for rentals in Gaspé. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Alamo vehicle at Gaspé Airport (YGP), refuel within approximately 10 to 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof in case a charge is disputed.
If you return the car below the recorded starting level, Alamo may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- A refueling service or administrative fee
Ask the Alamo agent at Gaspé for the nearest fuel station to the airport return area when you pick up the car, or use a navigation app to locate one on your way back.
Does Alamo include collision damage coverage for rentals in Gaspé?
Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your Alamo rental in Gaspé depends on the rate plan you selected at booking. Check your booking confirmation for the line item labeled "Car Rental Insurance" to confirm.
CDW/LDW reduces your financial liability for damage to the Alamo vehicle caused by a collision, theft, or vandalism. However, it does not cover everything:
- Damage to third parties (other vehicles, property, or injuries to others) requires separate Third-Party Liability coverage (LIS/ALI/SLI)
- Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
- Coverage is void if an unlisted driver operates the vehicle
In Canada, provincial law requires every rental vehicle to carry a minimum level of third-party liability, so basic liability is included by default when you rent through Alamo in Gaspé. You can purchase higher supplemental liability limits at the counter if needed.
A deductible may apply per incident unless your confirmation explicitly states zero deductible. Always verify the deductible amount on the Alamo rental agreement at the Gaspé counter before signing.
Can I get toll costs reimbursed when renting with Alamo in Gaspé?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Alamo rental in Gaspé.
Since Quebec uses cashless toll roads, you will pay tolls electronically through the Alamo toll program or your own transponder. After returning the vehicle, you can submit a claim to recover those costs up to the 5% cap.
To claim your Tolls Cashback after your Gaspé rental:
- Email [email protected] within 30 days of returning the Alamo vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Alamo rental agreement, and a receipt or statement showing the toll charges paid
Example: If your booking total is CAUS$ 600, the 5% cap is CAUS$ 30. If you paid CAUS$ 20 in tolls, you receive CAUS$ 20 back. If you paid CAUS$ 50, you receive CAUS$ 30 (the cap).
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can I add an additional driver to my Alamo rental in Gaspé?
Yes, you can add an additional driver to your Alamo rental in Gaspé, but the additional driver must be physically present at the counter at pickup with their own valid driver's license and ID.
Whether the fee is included depends on your rate. If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. If not included, Alamo charges CAUS$ 15 per day for additional drivers (plus applicable taxes), with no published daily cap for the Alamo group.
Requirements for every additional driver at the Gaspé counter:
- Must be present in person at pickup and sign the rental agreement
- Must hold a valid driver's license meeting the same document requirements as the main driver
- Must meet the minimum age requirements for renting in Quebec
- If their license uses a non-Latin alphabet, an IDP is required
Only drivers listed on the Alamo rental agreement in Gaspé are covered by CDW/LDW and liability protections. If an unlisted person drives the vehicle, coverage may be void and additional charges may apply. Always verify the additional driver's name appears on your printed contract before leaving the lot.
What happens if my flight to Gaspé is delayed and I miss my Alamo pickup time?
If your flight to Gaspé is delayed, Alamo will generally hold your reservation for up to 24 hours from the original scheduled pickup time, provided you arrive during the counter's service hours.
To protect your booking in case of a delay:
- Provide your flight number when making the reservation so the Alamo team at Gaspé Airport (YGP) can track your arrival
- Contact Alamo directly as soon as you know your flight is delayed
- Confirm that you will arrive while the counter is open, as YGP is a small regional airport with limited hours
If the delay extends beyond 24 hours from your original pickup time, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed, but the team will assist as much as possible.
Because Gaspé Airport has limited counter hours compared to major hubs, it is especially important to confirm the Alamo operating schedule before your trip and plan for potential delays when booking late-arriving flights into YGP.
Can I pick up my Alamo car in Gaspé and return it in another city?
Yes, one-way rentals with Alamo are possible in many cases, allowing you to pick up in Gaspé and return the vehicle at a different location in Quebec or elsewhere in Canada. However, a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies by distance, vehicle class, and season. It is not included in any rate plan and cannot be prepaid. When booking, the fee will appear under the "To pay at destination" section of the checkout screen if it applies to your route.
- Short routes within the same region may carry a lower fee or none at all
- Long-distance or cross-province one-ways typically carry a higher fee
- Some routes or vehicle classes may not be available for one-way rental
Cross-border one-ways (for example, Gaspé to a US city) are often restricted or require special authorization from Alamo. Confirm availability and any cross-border driving rules before booking.
If you change your return location after booking, the drop-off fee may be recalculated and the rate may reprice. Review your Alamo confirmation carefully and contact support before making mid-rental changes in Gaspé.
What travel assistance is included with my Alamo rental in Gaspé?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially valuable when driving in a remote region like Gaspé where distances between towns can be significant.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency, an accident, or another covered event during your Alamo rental in Gaspé, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization:
- Phone (24/7, toll-free): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number (format: HOLA followed by digits), your location in Gaspé, and a brief description of the situation.
Important: this benefit does not apply to Canadian or US residents. It also does not cover damage to the Alamo vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your rental.
How do I return my Alamo car at Gaspé Airport after hours?
Returning your Alamo vehicle at Gaspé Airport (YGP) outside of counter hours requires advance planning, as YGP is a small regional airport with limited staffing.
Before your rental begins, confirm with the Alamo agent at the Gaspé counter whether after-hours key drop is available and where the drop box is located. Not all small airport locations offer this option, so it is important to verify this at pickup rather than assuming it will be available on return.
If after-hours return is permitted at Gaspé Airport:
- Refuel the vehicle before returning it, keeping your receipt as proof of a full tank
- Take photos of the dashboard (fuel gauge and odometer) and the exterior of the car before leaving it
- Place the keys in the designated drop box as instructed by the Alamo agent
- Keep all paperwork, photos, and your fuel receipt until the rental contract is formally closed
Be aware that liability for the vehicle may remain with you until Alamo formally checks it in during business hours. If any damage is noted after you leave, having timestamped photos protects you. Contact Alamo directly to confirm the exact after-hours procedure for the Gaspé location before your trip.
Is an International Driving Permit required for Alamo rentals in Gaspé?
An International Driving Permit (IDP) is not automatically required for all visitors renting with Alamo in Gaspé, but whether you need one depends on your license.
- If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an IDP is mandatory at the Alamo counter in Gaspé
- If your license is in a Latin-alphabet language other than English, an IDP is strongly recommended as a translation aid, though not strictly mandatory
- If your license is in English or issued by an EU/EEA country, an IDP is generally not required
The IDP is a translation document only. It must always be carried together with your original driver's license. It is not a standalone license and will not be accepted by Alamo in Gaspé without the original.
Obtain your IDP in your home country before traveling to Gaspé. It cannot be issued abroad, and Canadian authorities such as CAA issue IDPs only to Canadian license holders.
All documents presented at the Alamo counter must be physical originals. Digital or photocopied versions of your license or IDP are not accepted.
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