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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 6 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 6 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 6 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 5 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 5 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 4 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 3 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 3 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 days ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 days ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 yesterday
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 yesterday
"Excellent price"

About renting a car with Alamo in Brickell

Alamo does not operate a standalone counter in Brickell itself — the nearest pickup point is the MIA Rental Car Center at 3900 NW 25th Street, reached via the MIA Mover, a free automated train departing from the third level of the terminal. The ride takes roughly three to five minutes, and from gate to counter you should budget 15 to 30 minutes, not counting immigration and customs clearance for international arrivals. Alamo's counter is on the fourth level of the center. Booking at least three weeks ahead is advisable during peak demand periods between December and April, when counter queues can stretch considerably. Florida's expressways are fully cashless, so Alamo offers a toll pass service at around US$4.95 per day, capped at US$34.65 per rental period, with actual toll costs added on top; skipping the pass means tolls are billed at the higher pay-by-plate rate. Fuel in the Miami-Dade area typically runs around US$4.18 per gallon — refuel before returning to avoid the rental company's fuel service charge, which can reach US$7–9 per gallon. Alamo places a deposit hold of roughly US$300–400 on a credit card in the primary driver's name at pickup; debit cards are not accepted. If your license uses a non-Latin script, bring an International Driving Permit.

Frequently Asked Questions

What does my Hola Car Rentals booking with Alamo in Brickell include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Brickell, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Brickell.

Will I face unexpected charges at the Alamo counter in Brickell when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Brickell are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Brickell charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Alamo rental car if I'm staying in Brickell?

Alamo does not operate a confirmed counter directly inside the Brickell neighborhood. The closest confirmed Alamo facility serving Brickell is Miami International Airport (MIA), located at 3900 NW 25th St, Suite 400, Miami, FL 33142. Downtown Miami locations at 1717 N Bayshore Dr and 940 NW 27th Ave are also nearby options worth checking when you search your dates.

If you fly into MIA, the process works as follows:

  • After landing, follow signs to the Rental Car Center shuttle stop inside the terminal
  • Board the shuttle to the off-airport Alamo facility at 3900 NW 25th St
  • At the facility, you can use Alamo's Skip the Counter option if you activated Accelerated Check-in online at least 24 hours before pickup, printed your agreement, and have your license and credit card ready
  • With Skip the Counter, go directly to the vehicle lot, where keys are inside the car, and show your agreement at the exit gate

If you book through a downtown Miami location, no shuttle is needed. You go directly to the on-site counter or kiosk. Always confirm the exact address on your booking confirmation before heading to pick up your Alamo vehicle near Brickell.

What documents do I need to pick up an Alamo car near Brickell?

To collect your Alamo rental near Brickell, you must bring the following physical documents:

  • Your original, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the physical card, used for the security deposit hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents presented at the Alamo counter must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the security deposit hold at any Alamo location serving the Brickell area.

How do toll roads work when renting an Alamo car near Brickell?

Florida's toll roads around Miami and the Brickell area are almost entirely cashless. Roads such as the Florida Turnpike and I-95 Express use electronic gantries that read transponders or photograph license plates through a system called Toll-by-Plate.

Your Alamo rental vehicle near Brickell will already include an electronic toll device or a plate-based billing system. At the counter you have two options:

  • Purchase an unlimited toll package, which costs approximately US$11 to US$15 per rental day in Florida and covers all tolls during your rental period
  • Decline the package and pay per use, in which case Alamo will charge you the actual toll amount plus daily or administrative processing fees after your rental ends

If you prefer to use your own visitor toll pass, inform the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Estimated daily toll costs in the Miami and Brickell area range from approximately US$5 to US$20 depending on which roads you use. Toll charges can appear on your credit card days or even weeks after you return the vehicle, because toll agencies process invoices in batches.

Can I get cashback on tolls paid with my Alamo rental in the Brickell area?

Yes, every booking made through Hola Car Rentals, including Alamo rentals in the Brickell area, includes Tolls Cashback of up to 5% of your total booking value.

Given that Florida's toll roads around Miami and Brickell are almost entirely cashless and daily toll costs can reach US$5 to US$20, this benefit can meaningfully offset your toll expenses.

To claim your cashback after returning your Alamo vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll invoice or statement showing the charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly once your Alamo rental near Brickell is complete.

What is the security deposit for an Alamo rental near Brickell?

When you pick up your Alamo vehicle near Brickell, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the car.

For Alamo rentals in the United States, including locations serving Brickell, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, rental duration, and the specific location.

Important rules for the deposit at any Alamo counter:

  • Only a major credit card with the driver's name physically printed on the card is accepted
  • The card must be in the main driver's name
  • Debit cards, prepaid cards, and virtual cards are not accepted for the hold
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

After you return your Alamo rental, the hold is released, but your bank controls when the credit reappears on your account. This can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the Brickell area counter.

Are there one-way rental options with Alamo from Brickell to another Florida city?

Yes, Alamo offers one-way rentals that allow you to pick up near Brickell and return the vehicle at a different Florida location, though a drop-off fee may apply depending on the route.

Here is how one-way fees typically work for Alamo rentals in Florida:

  • Same-city routes, such as Miami Airport to a downtown Miami location, often carry no drop-off fee
  • Routes between different cities or regions, such as Miami to Orlando or Miami to Tampa, usually include a drop-off fee that varies by distance and vehicle class
  • Cross-state or remote routes may carry higher fees or may not be permitted at all

The drop-off fee for your Alamo booking will be shown during the checkout process under the section labeled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the Alamo counter.

If you are considering a one-way trip from the Brickell area, check the exact fee during the search process before confirming your reservation, as amounts vary by route, season, and vehicle category.

What are the driving challenges I should know before picking up an Alamo car in Brickell?

Brickell is one of Miami's densest urban neighborhoods, and driving there with an Alamo rental requires some preparation, especially if you are not familiar with the local road layout.

Key things to know before driving in Brickell:

  • Many main roads in Brickell are multi-lane one-way streets, which can be disorienting if you expect two-way traffic. Miami Avenue, one of the main corridors, is one-way with fast-moving traffic
  • The adjacent Roads neighborhood uses 45-degree angled streets instead of Miami's standard grid, and avenue numbering changes abruptly, which can confuse navigation apps and first-time drivers
  • Intersections such as SW 8th St and S Miami Ave see aggressive turning movements, and pedestrian crossings can be unpredictable
  • Bridges on Brickell Avenue and S Miami Avenue have narrow lanes and heavy foot traffic alongside vehicle lanes

Florida has no congestion charges, emissions zones, or city-center driving fees similar to those found in European cities. Your Alamo rental in Brickell will not incur any special urban access fee. However, toll roads on the outskirts of Miami, including the Florida Turnpike and I-95 Express, are cashless and will be billed electronically through your rental vehicle's toll device.

Can I add an additional driver to my Alamo rental in Brickell?

Yes, you can add an additional driver to your Alamo rental in the Brickell area, either as part of your rate or by paying a fee at the counter.

For Alamo rentals, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your reservation.

Requirements for adding a driver at the Alamo counter near Brickell:

  • The additional driver must be present at pickup and show a valid, physical driver's license
  • They must meet the minimum age requirements for Florida rentals
  • If their license uses a non-Latin alphabet, they will also need an International Driving Permit
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Alamo rental agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and result in additional charges. If you need to add a driver after pickup, visit an Alamo branch to update the agreement in person.

Is there a young driver surcharge for Alamo rentals in Brickell?

Yes, Alamo charges a young driver surcharge for renters aged 21 to 24 at locations serving Brickell, including the Miami International Airport facility at 3900 NW 25th St. The surcharge at the MIA Alamo location is US$25 per day for drivers in this age group.

Additional restrictions apply to drivers under 25 at Alamo in the Brickell and Miami area:

  • Vehicle classes are limited to Economy through Full Size cars, Cargo and Minivans, Pickups, and Compact, Small, and Standard SUVs seating up to 5 passengers
  • Premium, luxury, convertible, and large specialty vehicles are generally not available to drivers under 25
  • The minimum age to rent without any surcharge is 25

Drivers aged 18 to 20 are generally not eligible to rent from Alamo in Florida outside of New York and Michigan, where state law requires rentals to 18-year-olds with a surcharge.

A valid driver's license and a major credit card in the main driver's name are still required regardless of age. If you are between 21 and 24 and planning to pick up an Alamo vehicle near Brickell, Budget for the daily surcharge on top of your prepaid rate.

How does the fuel policy work for Alamo rentals in Brickell?

Alamo rentals in the Brickell area follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return near Brickell:

  • At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Alamo vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. The Brickell and Miami area has numerous gas stations, so refueling close to the return point is straightforward. Always confirm the nearest station to your specific Alamo return location when you pick up the car.

What insurance coverage comes with an Alamo rental in Brickell?

The insurance and protection options available for your Alamo rental near Brickell depend on the rate plan you selected when booking. Here is a summary of the main coverages to understand:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Alamo rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible
  • Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended
  • CDW and LDW do not cover third parties, your personal injuries, or your belongings

Florida has no mandatory emissions zone or congestion fee that affects insurance, but toll-related administrative charges are separate from any insurance product.

At the Alamo counter near Brickell, review the rental agreement carefully before signing to confirm which protections are active and what deductible applies. Only drivers named on the agreement are covered. If an incident occurs, report it to Alamo immediately using the number on your confirmation.

How do I return my Alamo car after hours near Brickell?

After-hours returns for Alamo rentals serving the Brickell area are handled differently depending on which location you used for pickup.

For the MIA facility at 3900 NW 25th St, Suite 400:

  • Park the vehicle as directed in the Alamo return instructions provided at pickup
  • Drop the keys in the designated key dropbox at the facility
  • Keep a photo of the fuel gauge and odometer before leaving the vehicle
  • Keep your final fuel receipt to document the tank level

For downtown Miami locations such as 1717 N Bayshore Dr, follow the specific after-hours instructions provided by the Alamo agent at pickup, as procedures can vary by site.

Important: when you return a vehicle after hours, you remain responsible for the car until Alamo officially checks it in the next business day. Document the vehicle's condition with photos at the time of return. If any discrepancy arises regarding fuel level or damage, your photos and receipts are your evidence.

If you are unsure about after-hours procedures for your specific Alamo location near Brickell, confirm the process with the agent when you pick up the vehicle.

Does my Alamo booking in Brickell include travel assistance if something goes wrong?

Most bookings made through Hola Car Rentals, including Alamo rentals in the Brickell area, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the travel assistance coverage typically includes:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is separate from the Alamo vehicle's CDW or liability insurance. It does not cover damage to the rental car or third-party liability while driving in Brickell or anywhere else in Florida.

If you need assistance during your Alamo rental, contact Terrawind 24 hours a day:

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

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