VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Allentown include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Allentown, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Allentown.
Will I face unexpected charges at the Hertz counter in Allentown when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Allentown are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Allentown charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Does Hertz have a counter inside Lehigh Valley International Airport in Allentown?
No, Hertz does not have an on-airport counter inside Lehigh Valley International Airport (ABE) in Allentown. The Hertz pickup process at ABE is off-site, requiring customers to take a shuttle from the terminal to the Hertz location at 1523 Lehigh St, Allentown, PA 18103.
After collecting your baggage, follow the ground transportation signs to the rental car shuttle area and board the Hertz shuttle. The shuttle will take you to the Lehigh Street location where you complete the paperwork and collect your vehicle. A typical off-airport process including the shuttle ride and counter formalities can add 30 to 60 minutes beyond baggage claim, so plan accordingly when scheduling onward travel.
If you are picking up directly from the Hertz Lehigh Street city location rather than arriving at ABE, no shuttle is needed as it is a walk-up neighbourhood counter.
Where do I return my Hertz hire car in Allentown?
You return your Hertz hire car in Allentown to the same location where you picked it up. For customers who arrived via Lehigh Valley International Airport (ABE) and were shuttled to the off-site counter, the return address is 1523 Lehigh St, Allentown, PA 18103. Customers who picked up directly at the Lehigh Street city location also return there.
Before returning, refuel within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy. If you return the vehicle below the recorded starting fuel level, Hertz may charge a fuel shortfall at their refuelling rate plus a service fee, which is typically higher than retail pump prices.
For after-hours return procedures or key-drop availability at the Allentown Hertz location, contact the branch directly to confirm instructions before your return date, as these details are not standardised across all off-airport locations.
Are there toll roads near Allentown that affect my Hertz hire?
Yes, toll roads near Allentown can affect your Hertz hire, primarily through the Pennsylvania Turnpike, which uses fully cashless tolling with no cash booths.
Tolls are collected in two ways on the Pennsylvania Turnpike:
- E-ZPass: electronic transponder billing at the lower rate (approximately US$0.073 per mile plus a US$1.13 segment fee for passenger vehicles)
- Toll By Plate: licence plate camera billing at roughly double the E-ZPass rate per segment
Your Hertz vehicle in Allentown comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or opt out and pay per use. If you opt out and drive a toll road, Hertz will bill the tolls via Toll By Plate to your card after the hire ends, plus administrative processing fees. These charges can appear days or even weeks after you return the vehicle.
Pennsylvania has no congestion charges or urban emissions zones, so tolls apply only to specific roads and bridges, not to driving in Allentown city itself.
Can I get a Tolls Cashback on my Hertz hire in Allentown?
Yes, all bookings made through Hola Car Rentals for a Hertz hire in Allentown include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your hire.
This is especially useful when driving the Pennsylvania Turnpike or other cashless toll roads in the Allentown area, where tolls can accumulate quickly on longer trips.
To claim your cashback:
- Email [email protected] within 30 days of returning your Hertz vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid
The refund is processed to the same payment method used for your booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after returning your Allentown Hertz hire.
What documents do I need to pick up my Hertz car in Allentown?
To pick up your Hertz hire in Allentown, you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a digital copy)
- A major credit card in the main driver’s name with the name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Allentown. Debit and prepaid cards are not accepted for the security deposit hold.
How does the security deposit work for a Hertz hire in Allentown?
When you pick up your Hertz hire in Allentown, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For Hertz hires in the United States, the typical hold is approximately US$300 to US$400 for standard vehicle classes, though the exact amount can vary based on the vehicle category, hire duration, and location policies. Hola Car Rentals cannot confirm the exact hold amount in advance, as it is set by the Hertz desk at pickup.
Important requirements for the deposit at the Allentown Hertz counter:
- The credit card must be a major credit card (not debit or prepaid)
- The card must be in the main driver’s name with the name printed on the card
- Digital wallets and virtual card numbers are not accepted
- You must have sufficient available credit to cover the hold plus any expected charges
After returning your Hertz vehicle in Allentown, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 business days.
Can I add an additional driver to my Hertz hire in Allentown?
Yes, you can add an additional driver to your Hertz hire in Allentown, but a fee may apply depending on your rate.
For Hertz hires in Allentown where the additional driver is not included in your booking, the standard fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.
Requirements for adding an additional driver at the Allentown Hertz counter:
- The additional driver must be present at pickup with a valid driver’s licence
- They must meet the minimum age requirements (25 or older in most cases; a young-driver surcharge may apply for drivers aged 21 to 24)
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver’s licence uses a non-Latin alphabet, an IDP is also required
Only drivers listed on the Hertz hire agreement in Allentown are covered by the hire protections. Anyone not named on the contract who drives the vehicle may void coverage.
What is the minimum age to hire a Hertz car in Allentown?
The minimum age to hire a Hertz car in Allentown without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a young-renter surcharge on top of the daily rate.
Pennsylvania does not have a state law requiring hires to drivers under 21, so the Hertz minimum in Allentown follows the standard U.S. policy:
- 25 and older: no age surcharge
- 21 to 24: young-renter surcharge applies daily; most premium and speciality vehicle classes are restricted
- Under 21: generally not eligible to hire at Hertz in Allentown
Regardless of age, all renters must present a valid driver’s licence and a major credit card in their name for the security deposit. If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies, as this exception is available on certain Avis and Budget rates but does not extend to Hertz hires in Allentown.
Does Travel Assistance cover a breakdown in my Hertz hire near Allentown?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Hertz hire near Allentown, such as a medical situation or legal issue following an accident on the Pennsylvania Turnpike or surrounding roads.
Travel Assistance covers up to 5 passengers and includes:
- Medical cover for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring a Hertz vehicle in Allentown, this cover is not available to you. For vehicle damage or theft, you need CDW/LDW, which is separate from Travel Assistance.
How does the fuel policy work for a Hertz hire in Allentown?
Your Hertz hire in Allentown follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Hertz return location at 1523 Lehigh St, Allentown, before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Allentown below the recorded starting level, you may be charged for the fuel shortfall at Hertz's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Keeping your receipt and a photo of the full gauge at return is the best way to protect yourself against any disputed fuel charge.
Does Hertz in Allentown offer one-way hires to other cities?
Yes, one-way hires from the Hertz location in Allentown to other cities are possible, but a drop-off fee may apply depending on your route.
Key things to know about one-way hires from Allentown with Hertz:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- Same-city pickups and returns (for example, ABE airport to the Lehigh Street location) typically do not incur a drop-off fee
- Longer routes between different cities or states usually carry a one-way fee
- Cross-border one-ways (for example, US to Canada) may be restricted or carry higher fees depending on Hertz policy
When booking a one-way Hertz hire from Allentown on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the section labelled as payable at destination. This fee cannot be prepaid and is settled directly with Hertz at pickup or return. Review your booking confirmation to verify the exact fee before travel.
Does Hertz in Allentown include collision damage cover in the hire?
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover for your Hertz hire in Allentown depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation to see whether CDW or LDW is listed as included.
If CDW or LDW is included, it reduces your financial liability for damage to the Hertz vehicle from a collision or covered event, subject to any deductible shown on your confirmation. It does not cover:
- Damage or injury caused to third parties (that requires LIS or SLI liability cover)
- Prohibited use such as off-road driving, DUI, or unauthorised drivers
- Items often excluded such as tyres, undercarriage, roof, or keys
If an incident occurs during your Hertz hire in Allentown, prioritise safety, contact local authorities if needed, and notify Hertz immediately using the number on your hire agreement. Delayed reporting can invalidate your cover. All drivers must be named on the Hertz hire agreement in Allentown for CDW or LDW to apply to their driving.
Do I need to use the Hertz toll programme in Allentown or can I use my own E-ZPass?
You are not required to use the Hertz toll programme in Allentown. If you already have a personal E-ZPass transponder, you may be able to use it in your Hertz hire vehicle instead of enrolling in the Hertz toll programme.
If you plan to use your own E-ZPass near Allentown:
- Inform the Hertz counter representative at pickup in Allentown that you have your own transponder
- Ask them to deactivate the vehicle's built-in toll device to avoid being billed twice for the same toll
- Keep your E-ZPass account statement for the hire period as documentation
If you do not have a personal transponder and choose not to enrol in the Hertz toll programme, any Pennsylvania Turnpike or other cashless tolls you incur near Allentown will be billed via Toll By Plate. Hertz will charge the toll amount plus an administrative processing fee to your card, often at a higher rate than E-ZPass pricing, and these charges may appear days or weeks after you return the vehicle.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your booking total for tolls paid during your Hertz hire in Allentown. Submit your claim within 30 days of return.
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