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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 9 hours ago
"An excellent experience, 100% recommended"

About renting a car with Thrifty in Disney Orlando

Discover the convenience of car rental in Disney Orlando with Thrifty, where you can explore magical attractions at your own pace. Compare prices from trusted rental brands in one search to find the perfect vehicle for your adventure. Enjoy transparent all-inclusive pricing with no hidden fees or surprises at the counter. Plus, take advantage of free cancellation up to 48 hours before pickup, giving you flexibility for your travel plans. With Hola Car Rentals, you're rated highly by thousands of travelers worldwide. Start your Disney Orlando journey today with a reliable car rental from Thrifty.

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty at Disney Orlando include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating at Disney Orlando, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip at Disney Orlando.

Will I face unexpected charges at the Thrifty counter at Disney Orlando when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Thrifty booking at Disney Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter at Disney Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Orlando International Airport for a Disney Orlando trip?

The Thrifty counter at Orlando International Airport (MCO) is located on Level 1 inside Terminals A and B, directly accessible after you collect your bags from baggage claim on Level 2. No shuttle or bus is required for your Disney Orlando rental pickup.

Simply follow the "Rental Cars" signs after baggage claim and walk down to Level 1. If you arrive at Terminal C, take the automated people mover to the main terminal first, then proceed to Level 1 for the Thrifty counter.

For your return, enter "MCO Rental Car Return" or 1 Jeff Fuqua Blvd into your GPS and follow the dedicated "Rental Car Return" signs. Do not follow signs toward terminal arrivals, as those lead to a different area. Allow extra time for vehicle inspection and the walk back to your terminal before your flight.

Are there toll roads between Orlando Airport and Disney Orlando with a Thrifty rental?

Yes, toll roads are common on the routes between Orlando International Airport and Disney Orlando when driving a Thrifty rental. The most frequently used routes, such as SR-417 and SR-528 (Beachline Expressway), are predominantly cashless toll expressways with no cash lanes at most gantries.

Estimated toll costs for the Orlando area run approximately US$5 to US$15 per day depending on your route and how often you use the toll roads.

At the Thrifty counter, you will be offered a toll program. Thrifty's unlimited toll package costs approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental. If you decline the program and still drive through a toll gantry, the toll is captured via plate-based billing and passed to you with additional administrative fees after the rental ends.

  • Common toll roads near Disney Orlando: SR-528, SR-417, SR-408
  • All Thrifty rental vehicles include an electronic toll device or plate-based billing system
  • You may also opt out and purchase Florida's own visitor toll pass, but inform the Thrifty agent at pickup so they can deactivate the vehicle's default device to avoid duplicate charges
What documents do I need to pick up a Thrifty rental car near Disney Orlando?

To pick up your Thrifty rental car for a Disney Orlando visit, you must bring the following physical documents to the counter:

  • Your original, unexpired driver's license (physical card, not digital)
  • A major credit card in the main driver's name with the driver's name printed on the card, for the security deposit hold
  • Your passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents presented at the Thrifty counter at Disney Orlando must be physical originals. Digital copies shown on a phone or tablet are not accepted.

Can I get Tolls Cashback on my Thrifty rental near Disney Orlando?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental near Disney Orlando.

Given that routes around Disney Orlando rely heavily on cashless toll roads such as SR-417, SR-528, and SR-408, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Thrifty vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, your signed rental agreement, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and rental paperwork from your Disney Orlando trip.

How much is the security deposit for a Thrifty rental at Disney Orlando?

When picking up your Thrifty rental near Disney Orlando, the counter will place a temporary authorization hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

For rentals in the United States, including the Disney Orlando area, typical holds run approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit at the Thrifty counter:

  • The card must be a major credit card (not debit, prepaid, or virtual)
  • The card must be in the main driver's name with the driver's name physically printed on the card
  • You must have sufficient available credit to cover the hold plus any expected charges
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit

After you return your Thrifty vehicle from your Disney Orlando rental, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is always recommended.

What are the airport fees and taxes added to a Thrifty rental at Disney Orlando?

When renting a Thrifty car at Orlando International Airport for a Disney Orlando visit, several local fees and taxes are added on top of the base rate. These charges are standard across all rental brands at MCO and can add roughly 25 to 35% to your base rate.

Typical fees at the MCO Thrifty counter include:

  • Airport concession recovery fee: approximately 10 to 12% of the base rate
  • Customer facility charge: approximately US$5 per day, capped at US$25 per trip
  • Florida state sales tax: 6%
  • Orange County tourist development tax: 6%
  • Vehicle license recovery fee: approximately US$2.50 to US$5 per day

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Thrifty counter at pickup. If your confirmation states "Taxes and Fees: Included," you should not be billed again for those items locally. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee from Hola Car Rentals may apply after verification.

Is there a young driver surcharge for under-25 renters at Thrifty Disney Orlando?

Yes, Thrifty applies a young driver surcharge for renters under 25 years old at Disney Orlando. In Florida, the minimum age to rent without an additional fee is 25.

Drivers aged 21 to 24 can rent from Thrifty but will pay a daily young-renter surcharge at the counter. For Thrifty, this fee is approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period. Taxes may also apply on top of this fee.

Additional restrictions for under-25 renters at Disney Orlando include:

  • Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
  • Economy, compact, and intermediate categories are typically available to younger renters
  • The additional driver must also meet age requirements if they are under 25

Florida does not have the same exceptions as New York or Michigan, so the standard 25-minimum policy applies at the Thrifty counter near Disney Orlando. Budget accordingly if you are in the 21 to 24 age range.

What insurance coverage do I need for a Thrifty rental near Disney Orlando?

When picking up a Thrifty rental near Disney Orlando, two main types of coverage are relevant to consider:

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all rental situations include state-minimum liability by default, so this coverage is strongly recommended for your Disney Orlando rental.

What these coverages do not include:

  • Your own personal injuries (covered by Personal Accident Insurance, if purchased)
  • Your personal belongings in the vehicle
  • Damage from prohibited use such as off-road driving or driving under the influence
  • Tires, undercarriage, or roof damage unless specifically included

At the Thrifty counter near Disney Orlando, review your rental agreement carefully before signing to confirm which protections are active and what deductible applies.

Does Travel Assistance cover a breakdown on Disney Orlando toll roads with a Thrifty rental?

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help if you experience an emergency while driving your Thrifty rental on Disney Orlando toll roads such as SR-417 or SR-528.

Core benefits typically included are:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your Disney Orlando rental, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location, and a brief description of the situation. Always contact assistance before incurring expenses, as some reimbursements require prior authorization.

Important: This Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Thrifty rental vehicle itself, which is handled by CDW or LDW.

How does the fuel policy work for a Thrifty rental at Disney Orlando?

Your Thrifty rental near Disney Orlando follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Disney Orlando rental:

  • At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the MCO return location before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address
  • Take a photo of the full gauge before returning the keys

If you return the Thrifty vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Ask the Thrifty agent at pickup to point out the nearest fuel stations to the MCO return area so you can plan your refuel stop before completing your Disney Orlando trip.

Can I add an additional driver to my Thrifty rental for Disney Orlando?

Yes, you can add an additional driver to your Thrifty rental for Disney Orlando, either as part of your rate or by paying a fee at the counter.

If your booking confirmation explicitly states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Thrifty charges approximately US$13.50 per rental day for an additional driver, with a maximum cap of US$189 for the rental period, plus applicable taxes.

Requirements for adding a driver at the Thrifty counter near Disney Orlando:

  • The additional driver must be present at pickup with a valid driver's license
  • They must meet the minimum age requirements (25 or older is standard; under-25 surcharges may apply)
  • If their license uses a non-Latin alphabet such as Arabic, Chinese, or Cyrillic, an International Driving Permit is required
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Thrifty rental agreement are covered by protections such as CDW and LDW. Anyone who drives the vehicle without being named on the contract may void those coverages during your Disney Orlando rental.

What happens if my Thrifty pickup at Disney Orlando is delayed by a late flight?

If your flight to Orlando is delayed and you will arrive later than your scheduled Thrifty pickup time for your Disney Orlando rental, the counter will generally hold your reservation for up to 24 hours from the original pickup time.

Key points to keep in mind:

  • If the delay is less than 24 hours, your Thrifty booking at Disney Orlando should be held, provided you arrive during counter operating hours
  • If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to discuss options
  • Changes after a 24-hour delay are not guaranteed, so reaching out early improves your chances of a resolution

The Thrifty counter at Orlando International Airport is located on Level 1 in Terminals A and B, so once you land and collect your bags, the walk to the counter is straightforward with no shuttle required. Even late-night arrivals can follow the "Rental Cars" signs to reach the Thrifty desk for their Disney Orlando rental.

Can I pick up a Thrifty rental at Orlando Airport and return it at a different location near Disney Orlando?

Yes, one-way rentals are possible with Thrifty, allowing you to pick up at Orlando International Airport and return the vehicle at a different location near Disney Orlando or elsewhere in Florida.

Whether a drop-off fee applies depends on the specific route:

  • Returning to a nearby Thrifty location such as the one at 9900 S Orange Blossom Trail or 7471 W Irlo Bronson Memorial Hwy in Kissimmee may or may not carry a one-way fee depending on the route distance
  • Returning to a location in a different city or state will typically incur a drop-off fee
  • Cross-border one-way rentals are often restricted or carry higher fees

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Thrifty Disney Orlando rental will be shown on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is settled at the Thrifty counter at pickup.

If you need to change your return location after booking, be aware that modifications may reprice the rental and recalculate or add a drop-off fee for your Disney Orlando trip.

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